Location/position of hotel.Restaurant menu. Poor standard of service from hotel duty manager. Considerable amount of noise from corridor adjacent to room throughout night.
the setting of the hotel was lovely as was the hotel itself. the rooms were very comfortable- good beds and pillows, new bathrooms and excellent food with local specialities at the restaurant. Lovely friendly service at the restaurant as well.
A great place to chill out & the view over the valley is to die for. breakfast could be improved
Location The staff wasn't just impolite, but rude: think Fawlty Towers. They wanted to keep our passports for a whole day, breakfast was stale, restaurant closed both days, they charged reservation costs; none of the other hotels did that and then they wanted our passports again at 10.30 at night! What awful, horrible people: don't go there!
Excellent restaurant and facilities
Tastefully appointed public areas Rock hard pillows. "End of season" attitude very apparent and made itself felt with absence of wine list, fruit juice that was becoming fizzy and bread and pastries that were not the freshest.
The staff was very helpful and accomodating. They also had a staff member who spoke English which they did not have on a prior visit. The hotel lets non room guests use the pool for a fee. The pool area was too crowded. Parking was a problem during pool hours. However, everyone behaved very well and considerate of one another.
Location. Once we had found it! The bedroom was very small and cramped suprising for such a large building. Only two wire coathangers in the wardrobe. No one could speak English French or German and we can't speak Italian
Location and price Unhelpfull staff
the location is fantastic, althrough finding it a night proved a challenge. The day manager wasn't particularly welcomimg, the night manager was friendly. Bar a facilities are limited, there isn't much around unless you drive back inot town.
Excelente quarto. Excelente pequeno almoço. Hotel calmo (muito bom para relaxar). Dificil acesso (deveria estra melhor assinalado).
Estrutura do hotel ideal para um final de dia d ecalor apos visita as principais atracoes da Toscana. Bom para descansar. A recepcao para o jantar nao foi boa. Queriam que comesse num gazebo com muito barulho e muito calor. Insisti para comer no proprio restaurante do hotel.
Very nice and professional staff. Great sorraundings.Good food. The description doesn't state clearly enough that the hotel is not based in Pistoia itself.It's 3 miles out of the town.Location is beautyfull but not very convinient for guests without a car.
Attentive and friendly staff. Facilites were reasonably good - unfortunately our stay occured during a point where the finishing works to the hotel were still being completed so a lot of noise. The location on a bend the road - somewhat took away from the pool facilities on accunt of traffic noise.
Good location. Parking ok. Bed too old and heating problems.
Great location, at the edge of the walking area and historic center, easy to get to by car or train. Very bad mattress, seemed very old, and made our stay uncomfortable.
the hotel is centraly located, close to the railway station in the single room, the bathroom is on the floor, but it's clean though