Very modern and spacious rooms in the heart of downtown Panama City. Breakfast buffet was the best! Better than all-inclusive resorts.
I have never stayed at a hotel that had such an amazing complimentary breakfast. The food was absolutely delicious and the staff was wonderful. It does not include a lounge for dancing. My husband and I wanted to dance a bit but not really go to a club. It would have been nice if the hotel had a lounge were we could sit and dance a bit.
Exactly what I need for business.
Compared to the last time I stayed there, they really stepped up on the cleanliness. much better Also at the dinner party we attended I had a horrible headache and needed a coffee badly. the server Liam and Juan were very helpful and kind to get me the coffee and check back on me to see if I was better. Some of the staff was very eager to assist and others seemed bothered when asked a question. Which was totally undermined the good customer service provided by their peers. Also I could not pay for room service with a credit card nor cash, they wanted me to provide a 50.00 deposit to use room service and the difference would be returned at check out. I felt this was unacceptable for hotel of that quality.
The room is clean and the areas. staff reception, ask for service 3 times and ignore, the maid forgot stuff in the room. I saw big roach when we ate by the pool.
Great value, location and amenities!
Installations and location No service what so ever. Missed my flight because of them and they did not care about not having any service.
The location No A/C it was a nightmare! They are saving cost cutting the A/C in most places the room wa sonhot they gave us another room and was the same! The a/c controlee does not allow you to lower the temperature morenthan 67 o. It is insane i like the cold cold rooms when coming form work and it was really dissapointed. No more Trump for you!
NOTHING.!! The total experience was unsatisfactory. The infrastructure is worn out and run down. The elevator system is far too complicated and restricting. The hotel is living on Trump's reputation to make it. The entire hotel smelled of mold and is a hazard to health. The food was far too "clever" and not what we ordered. The staff was excellent and very accommodating. Three star at best..
truely five star service Not many things to walk to around hotel.
Gym facilities are great. Great restaurant and pool area. Breakfast Buffet was a little short on variety
It's a very nice new hotel with great views. The rooms are very spacious. The staff was very courteous. Will definitely stay again The hotel elevator signage is confusing in addition the room light switches are a bit confusing too.
The hotel felt very grande when entering. Everything is marble and large which made the experience feel more high class. The staff was very nice the whole time. WORKOUT FACILITY: I was extremely impressed with the workout facility. A massive space with all new looking equipment. It was a pleasant surprise as I like to get a workout in every day on trips. BREAKFAST: I received 1 free breakfast pass for each day I stayed here. My wife had not received a pass so the staff was kind enough to move my second day pass to having two on the first day. We were checking out early so didn't need day 2 anyway. The restaurant view was *amazing* from the patio. Overlooking the whole waterway, it was one of the best view photos I took the whole trip. The food was better than most, nothing to complain about, but nothing mind blowing. And you shouldn't expect mind blowing with a free meal anyway. TAXI SERVICE: We booked a taxi with the staff downstairs to take a tour of the Panama Canal. It was $30 one way which is a little more expensive than a normal taxi, but it was worth the price. The driver even offered to wait up to 1.5 hours for us to finish the tour and drive us back for another $30. We elected not to do this and just find a cheaper taxi on the way back. We had plenty of space in their van, plus the driver was extremely kind and helped provide some info on Panama since we were new here. They also provided 2 bottles of water which is great in Panama. We also booked a taxi for one of our nights out. We were able to negotiate with the driver to bring it down to $20 for a trip to Old Town. I would HIGHLY recommend negotiating the taxi price no matter where you go or who it's with. It just felt like any taxi driver would say $30 regardless of where we were going. So negotiate! OVERALL PRICE: The price was about double of other Hilton brand hotels in the area but you could definitely tell the difference. I would say it was worth the price. However, if you're looking for a bargain, just stay at another Hilton brand hotel. ROOM UPGRADE: I am a Hilton Gold member so I received an upgrade to a Junior Suite, however the room they provided was no where near a waterfront view and more tucked away near other buildings. Because of this we had to keep our windows closed the whole time because neighboring buildings could easily see into our room. Typically when you're upgraded the immediate choice is a waterfront view. The individual at the front desk didn't appear to know how to handle upgrades which is why I think we ended up where we did. I was slightly disappointed with that. Besides the view, the room was very nice. Much larger and more modern than any room I've stayed in before, which I liked. MINI BAR: The mini bar had a great selection but far too expensive to justify any item. An airplane bottle sized shot was $7-$8. It would have been nice if there was at least some complimentary snacks or bottled water especially being a Hilton Gold member. This is actually the first time we didn't receive anything complimentary while checking in. I got the feeling it was because the person at the front desk didn't know how to handle it.
The location was good, The staff was very friendly and helpful. There wasn't free Wi-Fi.
Very nice facilities and staff. Room was assigned at the time we arrived, unfortunately because we booked it online and not through the hotel and allocated us in a room next to the maids' linen closet. The noise since early in the morning did not let us sleep and the hotel did not respond when we complained about it. Such a shame
The room and bathroom were clean and upscale! The pub and restaurant were excellent. i loved the touch of cold bottled water and a chilled wash cloth at check-in. One elevator is out of order and the other was heavily used by hotel staff....wife and i walked stairs three times in four day stay! pub staff moved so slow to any request! Hotel driver ripped us off with huge fee for short ride.
I've stayed here before. Unlike the big hotels, the Bristol provides personalized service and very nice rooms. Wouldn't do the pre paid breakfast again. No variation in menu. Gets a bit boring after 2-3 days.
Everything! The hotel staff was very accommodating and the hotel was lovely. The pool was somewhat disappointing, but in a building like that, surrounded by such large buildings, there's not much to be done. Also there was a cab driver associated with the hotel that charged a group of four $40 to go to Casco Viejo from the hotel. Total rip off! I believe his name was Franz.
Very clean room. Kudos to Wendy and Gustavo, they were excellent. I wanted to acknowledge a server also, but I do not remember her name. She is short, worked in the mornings at breakfast time serving the coffee. She has very black hair, and a great smile always, kudos to her. Supper, the food served at that time did not meet my expectation. They need to improve on that. Great breakfast buffet though. I can empathize with the guest that was assigned a room next to the linen closet. I think that we got that same noisy room.
Breakfast buffet Staff Bar was overpriced! Wine pours were extremely small.
Fantastic staff and facility. Great breakfast and a great, quiet location.
Lovely hotel. Awesome room with views out over Panama City. Upgraded to the Grace Suite which was one of the best rooms I have ever stayed in, and I've stayed in some nice ones. Bellhops very helpful, bartender David a good friend during our stay. Really nothing. There was some confusion as to whether breakfast was included in our rate or not, but it got sorted out satisfactorily. So it was what it was, a mix-up. Nothing negative.
Excellent service No gift shop or store in hotel
Friendly staff, great presentation throughout the hotel, great location, fun party in the disco and all round great place and excellent value for younger people who want to be in the heart of the city and party. We asked for ice in the room and had to ask three or four times before it got delivered approximately 45 minutes later.
We didnt have Wifi in our room, this was major bummer.
Deceptive with the name "Playa Bonita". It is anything but a nice beach. Hotel is for large "incentive" travel of not-so-educated people who drink a lot of alcohol and shout a lot. Food is "all inclusive", meaning abundant but low quality. Will not return.
We loved the theme buffet. The food was great. The concierge was extremely friendly and helpful with everything we needed. The housekeeping staff was not very friendly and didn't do a very good job cleaning while we were there. The room was often not restocked with clean towels, Kleenex and toilet paper. You don't always have hot water to shower.
The room was comfortable, the grounds were well kept and the service was good. The dinner buffet on the night of the 4th was limited and not up to Westin expectations.
Staff great and accommodating Nothing