Prós: Lovely hotel. Awesome room with views out over Panama City. Upgraded to the Grace Suite which was one of the best rooms I have ever stayed in, and I've stayed in some nice ones. Bellhops very helpful, bartender David a good friend during our stay.
Contras: Really nothing. There was some confusion as to whether breakfast was included in our rate or not, but it got sorted out satisfactorily. So it was what it was, a mix-up. Nothing negative.
Prós: Very helpful and professional staff at check-in counter.
Great full breakfast offered was a real plus.
Nice amenities, specifically the pool area and exercise room, internet in lobby appreciated. Nice rooms (but a little bare, could use a few pictures of Panama - old town, nature areas).
Prós: It is very secure, comfortable, and offer great breakfast. Beds are extremely good as well. Shower, the best I have seen.
Prós: The room was OK, everything is new.
It´s a small hotel but a good place to stay for the price and location.
Contras: The service is poor, they did not clean my room one day.
I went to a supermarket to buy some water, etc because there is nothing in the mini bar and when I asked the guy at front desk where can I find some ice he said it was only a service on till 10pm.
And they need more variety of food at breakfast.
Prós: The beds and pillows were extremely comfortable. It was great to have a rain shower in the bathroom.
Prós: Everybody was great, great customer service
Contras: I thought my breakfast was included, but it was not
Prós: Staff was terrific. Everyone really made me feel welcome
Contras: The food was ho hum except the steakhouse which was fantastic.
Prós: The breakfast was great. It's a nice clean modern hotel.
Contras: Unfortunately when I booked my reservation, my confirmation email did not state that the hotel would request additional money of no less than $200 to place a hold on my credit card. The lady was friendly enough and placed only$100.00 on hold however when I returned back to the hotel, an additional $100.00 was authorized by the hotel without my permission. And unfortunately, when you call the U.S. number/toll free number their only suggestion is to incur international calling fees and call the hotel directly. Also I did not like how the hotel advertises a FREE SHUTTLE to and from the hotel, only to find out that the shuttle is for their corporate guests only. That information was very misleading and was a big factor in why we booked with this hotel. The shuttle cost is $32.00 roundrip per person. Also they ask you for your room number or make you write it on your receipts in just about everywhere you go...I.E. the bar for drinks, one of the hotels restaurants, the night club, and for breakfast in the morning. I suggest you get a statement of your charges during your stay. We were charged tip for drinks to our room and we tip our servers cash!!! Also, the bathroom in our room had a terrible sewage smell!! JUST BEWARE!! I WOULDN'T STAY HERE AGAIN!! It was too misleading for me! They don't tell you all this stuff when you're booking the room.
Prós: Complimentary Breakfast!!! Clean rooms!!! Very helpful staff!! One of the absolute best stays abroad I've ever had
Contras: only complaint would be the elevators. Long wait at times but nothing too terrible
Prós: Great break fast buffet! Great instalations
Contras: Problems with the elevators.... They didnt read the cards...
Prós: Nice building and prices
Contras: Room service foods sucked.
Cheapest spaghetti i have ever seen.
Prós: Wow wow wow. From the moment the valet took our car we were greeted by the friendliest bellman Jonny who helped us get an early check in so our 1 year old daughter could nap. They upgraded is to a deluxe suite, gave us vouchers for drinks and even brought a guitar to our room. Unreal service. The food was amazing and the pools and views were spectacular. DO NOT LISTEN TO PEOPLE COMPLAINING. The hotel is 5 stars all the way.
Contras: Nothing. Best hotel stay of our lives. Travelled around the world. We left our 5 star resort in Playa Blanca to stay at the Hard Rock and it was the highlight of our Panama trip.
Prós: Great views of the city from the pool !
Contras: The food and drinks were eh...
Prós: Great restaurants, great atmosphere
Contras: Be sure to have a confirmation at check-out; hassles with their system. Very difficult place for business meetings becasue of the noise level.
Prós: The staff is great!! Beginning with the Font Desk, Concierge, Pool, Housekeeping and Dinning were all very attentive, polite and professional.
The breakfast buffet was delicious. Elevators only work with guest's key!
King size bed was very comfortable.
Contras: Double beds were not as comfy as the King size one.
Prós: Great service, great location and great price.
Prós: The bed, bathroom, and shower were wonderful -- especially the shower!
Contras: The restaurant food took a terribly long time -- a total of 1.5 hours for our lunch to arrive. A group of four of us ordered lunch at 3:00pm when the restaurant was dead quiet. There were only five other guests in the restaurant. We ordered one appetizer and our entrees were two salads, one soup, and one burger. The wait time was horrendously long and the staff would not take the initiative to re-fill our water.
Prós: Conveniently attached to a very large mall. Staff accommodating and helpful.
Contras: Far from Tocumen Airport. Taxi drivers were not happy about going there, and the fare is $40 each way.
La cercanía y acceso al Albrook Mall.
Facilidad para tomar el Metro.
Salimos a eso de las 10 a.m y regresamos como a las
2 pm y la habitación aún no estaba arreglada.
Tuvimos (mi hija y yo) que indicar que vinieran a limpiar la habitación.
Todo el resto exc.
Prós: Ótimo serviço, ótima localização e excelente preço.
Prós: The Bristol is a special place where it's excellent staff cares for every detail. Small but special, for comfort this is THE place.
Prós: Fantastic staff and facility. Great breakfast and a great, quiet location.
Prós: I've stayed here before. Unlike the big hotels, the Bristol provides personalized service and very nice rooms.
Contras: Wouldn't do the pre paid breakfast again. No variation in menu. Gets a bit boring after 2-3 days.
Prós: Very clean room.
Kudos to Wendy and Gustavo, they were excellent.
I wanted to acknowledge a server also, but I do not remember her name. She is short, worked in the mornings at breakfast time serving the coffee. She has very black hair, and a great smile always, kudos to her.
Contras: Supper, the food served at that time did not meet my expectation.
They need to improve on that.
Great breakfast buffet though.
I can empathize with the guest that was assigned a room next to the linen closet. I think that we got that same noisy room.
Prós: The room and bathroom were clean and upscale! The pub and restaurant were excellent. i loved the touch of cold bottled water and a chilled wash cloth at check-in.
Contras: One elevator is out of order and the other was heavily used by hotel staff....wife and i walked stairs three times in four day stay! pub staff moved so slow to any request! Hotel driver ripped us off with huge fee for short ride.
Prós: Everything! The hotel staff was very accommodating and the hotel was lovely.
Contras: The pool was somewhat disappointing, but in a building like that, surrounded by such large buildings, there's not much to be done. Also there was a cab driver associated with the hotel that charged a group of four $40 to go to Casco Viejo from the hotel. Total rip off! I believe his name was Franz.
Prós: Breakfast buffet
Contras: Bar was overpriced! Wine pours were extremely small.
Prós: Very nice facilities and staff.
Contras: Room was assigned at the time we arrived, unfortunately because we booked it online and not through the hotel and allocated us in a room next to the maids' linen closet. The noise since early in the morning did not let us sleep and the hotel did not respond when we complained about it. Such a shame
Prós: Equipe fantástica e facilidade. Ótimo café da manhã e uma excelente localização tranquila.
Prós: The quality of the people servicing the hotel more than exceeds expectations. People are very kind in their treatment and go the extra mile. I had a situation that wasn't really a big deal to me but I let the staff know about it during check in. At the time of check out, a fellow from the concierge desk approached me and apologized for the situation and offered a courtesy ride to the airport as a gesture of appreciation for my business. This wasn't necessary but he insisted. I have to thank him for this because he made my day.
Prós: Comida era maravilhoso portanto foi a equipe
Prós: The location was good, The staff was very friendly and helpful.
Contras: There wasn't free Wi-Fi.
Prós: The hotel felt very grande when entering. Everything is marble and large which made the experience feel more high class. The staff was very nice the whole time.
WORKOUT FACILITY: I was extremely impressed with the workout facility. A massive space with all new looking equipment. It was a pleasant surprise as I like to get a workout in every day on trips.
BREAKFAST: I received 1 free breakfast pass for each day I stayed here. My wife had not received a pass so the staff was kind enough to move my second day pass to having two on the first day. We were checking out early so didn't need day 2 anyway.
The restaurant view was *amazing* from the patio. Overlooking the whole waterway, it was one of the best view photos I took the whole trip. The food was better than most, nothing to complain about, but nothing mind blowing. And you shouldn't expect mind blowing with a free meal anyway.
TAXI SERVICE: We booked a taxi with the staff downstairs to take a tour of the Panama Canal. It was $30 one way which is a little more expensive than a normal taxi, but it was worth the price. The driver even offered to wait up to 1.5 hours for us to finish the tour and drive us back for another $30. We elected not to do this and just find a cheaper taxi on the way back.
We had plenty of space in their van, plus the driver was extremely kind and helped provide some info on Panama since we were new here.
They also provided 2 bottles of water which is great in Panama.
We also booked a taxi for one of our nights out. We were able to negotiate with the driver to bring it down to $20 for a trip to Old Town.
I would HIGHLY recommend negotiating the taxi price no matter where you go or who it's with. It just felt like any taxi driver would say $30 regardless of where we were going. So negotiate!
OVERALL PRICE: The price was about double of other Hilton brand hotels in the area but you could definitely tell the difference. I would say it was worth the price. However, if you're looking for a bargain, just stay at another Hilton brand hotel.
Contras: ROOM UPGRADE: I am a Hilton Gold member so I received an upgrade to a Junior Suite, however the room they provided was no where near a waterfront view and more tucked away near other buildings. Because of this we had to keep our windows closed the whole time because neighboring buildings could easily see into our room. Typically when you're upgraded the immediate choice is a waterfront view. The individual at the front desk didn't appear to know how to handle upgrades which is why I think we ended up where we did. I was slightly disappointed with that.
Besides the view, the room was very nice. Much larger and more modern than any room I've stayed in before, which I liked.
MINI BAR: The mini bar had a great selection but far too expensive to justify any item. An airplane bottle sized shot was $7-$8. It would have been nice if there was at least some complimentary snacks or bottled water especially being a Hilton Gold member. This is actually the first time we didn't receive anything complimentary while checking in. I got the feeling it was because the person at the front desk didn't know how to handle it.
Prós: Gym facilities are great. Great restaurant and pool area.
Contras: Breakfast Buffet was a little short on variety
Prós: It's a very nice new hotel with great views. The rooms are very spacious. The staff was very courteous. Will definitely stay again
Contras: The hotel elevator signage is confusing in addition the room light switches are a bit confusing too.
Prós: Compared to the last time I stayed there, they really stepped up on the cleanliness. much better
Also at the dinner party we attended I had a horrible headache and needed a coffee badly. the server Liam and Juan were very helpful and kind to get me the coffee and check back on me to see if I was better.
Contras: Some of the staff was very eager to assist and others seemed bothered when asked a question. Which was totally undermined the good customer service provided by their peers. Also I could not pay for room service with a credit card nor cash, they wanted me to provide a 50.00 deposit to use room service and the difference would be returned at check out. I felt this was unacceptable for hotel of that quality.
Prós: I have never stayed at a hotel that had such an amazing complimentary breakfast. The food was absolutely delicious and the staff was wonderful.
Contras: It does not include a lounge for dancing. My husband and I wanted to dance a bit but not really go to a club. It would have been nice if the hotel had a lounge were we could sit and dance a bit.
Prós: Exactly what I need for business.
Prós: Very modern and spacious rooms in the heart of downtown Panama City. Breakfast buffet was the best! Better than all-inclusive resorts.
Prós: Great value, location and amenities!
Prós: The room is clean and the areas.
Contras: staff reception, ask for service 3 times and ignore, the maid forgot stuff in the room. I saw big roach when we ate by the pool.
Contras: Small place to have breakfast, too crowded
Prós: Loved the roof top pool but wish the bar up there was open. Alfredo- the front desk clerk was very nice. Everything was clean and modern. Room was a good size with a king bed, desk and sofa and came with breakfast, which was okay. They have 2 for 1 happy hour from 5-8pm and the bartender made a great mojito. Location is in an area of town with a very local flavor. I never felt unsafe but be prepared to pass some *ahem* "professionals" and "toy shops." Otherwise, the area has a lot of places to eat and grab a drink.
Prós: bed was OK
Contras: wrong room queen with a bunk bed, suppose to be king with a refrigerator, pool was very nice but small, room kinda dark with the lighting, no hot water in shower, room kinda cramped with the bunk beds no change for the vending machine front desk or at the bar, Didn't eat there so no comment on the food
Prós: Very comfortable, clean, modern, climate controlled, awesome shower, good beds, happy hour in the bar in the afternoon... really a great little place at a good price.
Contras: Not really a negative personally, but plenty of prostitutes roam the streets outside so watch out if you're staying with children!
Prós: Great location, very clean.
Contras: Service is slow, cleaning staff don't always provide the basic toiletries, no one's picks up the telephone for dining services. Jacuzzi water is not hot
Prós: Good location, great value for the price. Overall met our needs
Contras: The elevators were extremely slow. The breakfast buffet was marginal.
Prós: The staff were very polite and attentive. They were always working hard to take care of their customers. Food both breakfast buffet and order off the menu was good. The hotel had a pool on top of the building which was nice to go up and get away. The bed and bedding with both great; I was surprised. Bathroom was very clean and spacious. I enjoyed my stay!
Contras: Part of town.
Prós: Estilo, localização, preço
Contras: Foi ótimo
Prós: Quartos muito agradáveis
Contras: Lugar pequeno para tomar café da manhã, muito lotado
Contras: No service what so ever. Missed my flight because of them and they did not care about not having any service.
Prós: The location
Contras: No A/C it was a nightmare! They are saving cost cutting the A/C in most places the room wa sonhot they gave us another room and was the same! The a/c controlee does not allow you to lower the temperature morenthan 67 o. It is insane i like the cold cold rooms when coming form work and it was really dissapointed. No more Trump for you!
Contras: The total experience was unsatisfactory.
The infrastructure is worn out and run down.
The elevator system is far too complicated and restricting.
The hotel is living on Trump's reputation to make it.
The entire hotel smelled of mold and is a hazard to health.
The food was far too "clever" and not what we ordered.
The staff was excellent and very accommodating.
Three star at best..
Contras: What shuttle? What bar/lounge? Area is really getting bad.
Prostitutes everywhere.Locals abit aggressive.
Early morning trash is piled high on streets,gutters,sidewalk.
Way too touristy and without charm.
Prós: Very friendly staff ! Nice large clean room with stove top , microwave , and fridge . All new and modern appliances . In a very nice safe location . Cheap eating nearby and taxis everywhere . Use uber and save even more . The value is incredible and recommended . Rooftop pool was nice , also the gym was surprising big and breakfast was decent .
Contras: All positive experiences as solo 31 year old traveler.
Prós: The rooms are updated and nice. Our room had a huge king bed that was very comfortable. The rooms have A/C. It also has a kitchen with fridge, oven, coffee maker, and dishes. It is a short walk to subway and bus stops, restaurants, a grocery store, and some shops. Breakfast was simple, typical of hotel breakfasts. There are eggs, pancakes or french toast, fruit, yogurt, sandwich fixings, cereal, horchata, and smoked meats. I was pleased with the breakfast offerings each day. I would highly recommend this hotel and would stay here again in the future.
Prós: friendly & helpful staff
Contras: no restaurant
Prós: Kitchenette e cofre no quarto e café da manhã!
Contras: O transporte? O bar/lounge? A área é realmente chegar ruim.
Em todos os lugares prostitutas. Os moradores da abit agressivo.
Lixo de manhã cedo é empilhadas nas ruas, goteiras, calçada.
Forma demasiado turístico e sem charme.
Centro de Bem-Estar/Spa
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