Hotel El Panama by Faranda Grand

Nada funcionou

O chuveiro não funcionou, então eu pedi um quarto novo. No segundo quarto o controle remoto não funcionou e não tinha água quente

staff and position

rooms are extremely dirty, you will sleep in others sheets... the pool is shameful, dirty (full of green algae) end fixes very badly, the ground is floating on the old one... i can’t believe the ownership is spanish....

The size of the room

The fact that I was told that I would be charged a certain amount for early morning arrival before I arrived. However, upon arrival I was told an amount much higher than what I was originally told. The I was assigned that not what I had paid for. Upon complaining I was assigned another which again was not up tho standard.

Bellman - Ives provided EXCELLENT service at all times. Frank (the person who checked us in on 2/13 - very nice) however I asked for my cabana and my daughter's cabana to be near each other or next door to each other. I was in #24 and she was in #12 - very inconvenient (I asked for this when I initially made my reservations). When I questioned Frank was told I would have to ask front desk the next morning and see if any availability. From walking back/forth - numerous other cabanas near to #12 but I was annoyed but just stayed in #24 since I had already packed.

My not being next door or closer to my daughter's cabana (#12); lack of wash clothes ON A DAILY BASIS - most of our stay had to beg for wash clothes (the small ones) or just received 1; had to use underwear to bathe with in shower - some days no floor mat, 1 day room not cleaned until 8:45pm; odor in Cabana #24, ants in bathroom; only received ice when we walked across to bar (told ice machine was broken)