Great customer service, beautiful courtyard and loved the complimentary breakfast. Ceiling was a little thin, could hear upstairs guests stomping around at 6am.
They actually have the decency to have a card in your room stating that your breakfast service worsens with the time of arrival. Touche! This hotel is tucked between a busy highway 29 and California street. The traffic noise is deafening with the windows open and bad with them closed. Asking to change rooms is useless as they reserve the best locations for business customers. Breakfast service is horrible. There are not enough tables to accommodate everyone and the servers make no effort to help you find one. The bread was full of mold, and we had to notify the kitchen. The bathroom toilet leaked, the bed mattresses are old, but luckily they have a half comfortable pad covering them. The noise permeates from room to room. The pool is a miniature version. This hotel is not worth the money they ask. It's overpriced and over-rated.
Excellent breakfasts. Nice rooms.
the location is centrally located, near the winnery and restaurant. the room are very nicely decorated and cozy. the hotel is quite big, you have to walk far to go to your room,
Beautiful Hotel!!! Breakfast was not well organized, i would rather pay for it instead
Room and breakfast. We were on vacation with our young children and while the facilities were lovely we could not enjoy them as pretty much the entire hotel allowed smoking exciting for one small outdoor seating area that actually included a sign 'designated for non smokers'. It really put us off returning to this hotel.
This place needs to update its heat/cooling systems. The whole hotel has to be on either heat or cool in order to get your room where you want it temperature wise. I will not stay here again! The first room that we were given was like a dungeon, all slate floors and it was cold and dark, our second room had mold growth in the shower. Please read above. The free breakfast was great and the hotel looks great, outside
The free breakfast buffet was great. The managers happy hour every night was also very nice. The bed was decent The insulation between the floors is pretty poor. We could hear the people upstairs walking around. There was also some long-term stains on the towels that were in our room.
The facility was beautiful, much more than I expected. The cook to order breakfast was a bonus. Room appeared clean at first glance, but I dropped something between the couch and needed to move it. The floor had a layer of dirt and there was food, clothing and all sorts of other stuff. The pull out bed and extra blanket in the closet were both soiled.
The breakfast and manager's reception were a good value. Location is very convenient to the historical downtown, where the majority of the restaurants are located. It was a $6 uber ride most nights. The location is also very close to the highway, making it very easy to get to the wineries. They didn't vacuum the floors! On the second day, we found popcorn next to furniture that we hadn't used the first day, and we hasn't eaten any popcorn. If you want a king-size bed, you have to book direct. And be aware - they say they offer rooms with two queen-size beds, but they're actually full-size beds.
Great place to stay! Stayed in a suite and the room was clean and large. Enjoyed the breakfast as well. Facilities were great, loved the pools and swans! Happy hour left something to be desired, but I can't complain about free alcohol and snacks. Parking was limited also but was never an issue
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Front desk staff very polite and friendly. Room walls and connecting door very, very thin.
It was perfect for our stay. Clean, comfortable, spacious,great price and good location. Really enjoyed the Mexican restaurant next door. Good food and great margaritas. :)
Location. Close to downtown while easy drive to Yountville and St. Helena. Only bad thing I ran in to was the Business Center. The monitor was not connected to the actual computer.
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This hotel is rated too high. 2.5 star at best. I feel robbed
The room was large. Free parking. Free hot breakfast was pretty good. I did not feel safe staying here. Homeless people hanging out in back of hotel. Hallway smells of stale smoke & stinky air freshener. Doors are in bad shape. 1st room, my door was open. Assigned new room but felt nervous walking alone to room (saw a sketchy man).DÃ©cor is awful.
I really liked the set up of the Hotel and the room. The staff were very responsive and helpful and attentive to my families needs. No very satisfied with our stay.
Great location. Love the free parking and free wifi. Nice renovations on the hotel, even though we were told we didn't get a renovated room. The bathrooms could use some work. Lots broken (toilet paper holder, drain stopper, etc). Also towels could be bigger, hard to wrap around on average size person.
It's location is just off the highway, so it is convenient for driving to many locations in the Napa Valley. Clean room, TV, 2-Queen beds, fridge, microwave, coffee pot, hair dryer, shampoo, lotion, etc. Full breakfast - continental style. Dark hallway decor is not pleasing, but who spends time in the hallways? If one wishes to walk to restaurants & shops, this is not the right place. There's almost nothing within walking distance.
Very newly renovated. Likely a former motor lodge but feels much nicer than that inside. The location was easy to find although it is a bit away from the better known wineries. Very clean and well decorated rooms made it an easy stay. The location is not ideal, but is easily found.
Não gostei do nosso quarto. Estávamos esperando um quarto como da última vez, com mais espaço e uma lareira, mas ficamos em um quarto muito pequeno, com janelas que não fechavam e um banheiro tão pequeno que você não podia se mover. Fiquei muito decepcionado já que tinha reservado mais cedo e pago pelo quarto.
A equipe era ótima, o quarto ótimo, e as atividades eram boas. Recomendo a todos, e tenho muitos elogios à equipe. Nada, tive uma ótima viagem
The staff was very friendly and helpful in arranging a winery visit. Several of the "amenities" were closed or inaccessible during our stay. We were also placed in a room adjacent to the massive ac system which of course droned on during the whole of our stay, making it difficult to enjoy the balcony much less get a good night's sleep.
Standard Westin property. Good location for Napa Valley visit. Property seemed to be trying just a little too hard to be a super-luxury resort, but then came up short in delivery. Had to ask multiple times for items promised earlier. Front desk lost a package we left for another guest.
The rooms were spacious and I loved the pool area and the beauty of the facility. Being so close to the Silverado Trail was a bonus. It was pricier than it should have been.
Room was a good size, clean, comfy bed. the staff, location, and value are excellent! VERY outdated decor, bathroom doors, and ac/heater unit. Upgrades would help lift the overall ambiance.
The comp wine and cheeses apon arrival and breakfast was good. Staff was really nice. Nothing was all great value for your money.
Convenient location (in town would be nicer, but for the price it's hard to argue with a few minute drive). Large, clean room, good bed, excellent shower, lots of convenient parking. Really, nothing to complain about. Would stay there again without hesitation.
We arrive late and had missed the wine reception but the receptionist gave us 2 glasses of wine we could take up to the room. She then provided us with tons of information and recommendations. We took her recommendations and do not regret it one bit, for ashort stay in Napa I feel like we got the best of everything.
I'd say this is one rung above a motel, if that's what you're looking for and in Napa during high season this is your place. Staff was very friendly. Great location. Hair dryer was not attached to the wall (as it should have been, it was one of those hotel hair dryers) so it slipped all over the counter and overheated 3x while drying hair. Towels are old and ragged. Toilet seat was stained and old.
For being a no-frills type of hotel, I was very impressed. The staff was friendly and helpful, the hotel was very clean, the bed was incredibly comfortable and they even have a pool. Considering most visits to Napa include busy days wine tasting and evenings spent trying new delicious restaurants, I don't find that I need much more from a hotel than what the Napa Winery Inn has to offer.
Great breakfast, great location Great service
The highs -Beautiful bathroom -Extremely fast check in -Complimentary wine -Complimentary non-alcoholic snacks and drinks in the room -The bed -The Decor -the SILENCE The Lows -That we stayed such a short time
Spa services were great Hotel was very full and room was "upgraded" to a suite. Was not told before getting into room, suite was over Crush night club. Woken up at 12, 1, and 3 a.m. by drunk people yelling and leaving club. Despite calling front desk, noise continued. View from patio was of the building across the way and patio had a nest with dead bird inside. Not what I booked or expected. Had two previous stays here which were great. This was terrible and I never want to return there.
Spa services and bowling
Nice location Very comfortable rooms Pool on the small side for that size resort Food at wedding reception was disappointing Meat was dry and fish was mushy
The room was very nice, clean, and comfortable. The location of our room was less than satisfactory. Much of the night their were noisey activities happening. We could hear the auction, music, dj, etc as if they were in our room with us.
I've stayed here for both business and leisure now and love the cleanliness and staff! Free valet is great with plenty of parking on-site. • 20 minute drive to Downtown Yountville • Food at the pool and Siena are expensive
The room was beautiful with nice decor. it was pretty specious with a king size bed and a pull out queen size sofa bed. The welcoming bottle of wine was great. The whole property was beautiful esp. with the winery facing hotel. Our only regret was no one came to clean up our room even when the "no disturb" sign was not hanging outside the door. One cannot turn on the shower while standing outside the bathtub. As a result, one has to go inside the tub, turn on the water and stay inside the tub to wait for the water to turn warm.
The room was lovely. The bowling alley and pool area is very fun. The newer area was clean and nice looking. Check in was quick and easy. Bell service was fast but not well informed. The pool area was dirty with trash apparent, the glass tables had not been cleaned from the day before and the cushions need to be replaced as they are stained and worn from use and sun exposure. We were charged two restaurant charges that were not ours. We had to make three or four calls to have it corrected. It finally was, but with no apology for the mistake, trouble, time, etc.... The older area of the hotel needs painting, the tile needs cleaning or painting, the carpet needs to be replaced and just generally needs a facelift to match the newer wing. The hot tub was not hot.
Hidden charges. No coffee in room. Keys didn't work. Phone kept on ringing, front desk was calling.
The spa was beautiful and the wine tasting with chocolate was great. Excitement turned to dread when we rolled in and it was off of Corporate Way, there is no place within walking distance and it feels very much like a corporate event space. We got engaged a couple days before and this was not the atmosphere we were looking for! At least I got the stuff done at the DMV that I needed to do that is a few blocks away...
The staff were very accommodating, a big thanks to Rosemarie. The room was spotless and amazing. Outside was quiet and peaceful. I wish I could've used more of their amenities. A little far from wine tasting. Nothing else.
The resort was beautiful. Lots to do on site. Nice cafe for breakfast/coffee. The resort did not honor the reservation for a two queen bed room as reserved.
The property could have been better kept. There were a few fix-it items in the rooms. The lounge chairs outside looked a little worn and dirty. It seemed like there had been a few parties that weekend but the clean up is key for all guests to enjoy. Those small touches could make all the difference.
Visitas 'as vin'icolas Box do banheiro muito baixo. Posicao do chuveiro muito baixa.
Bom lugar para ficar. Apreciamos a nossa estadia. Não consegui acessar o Wi-Fi no quarto 7.
Boa localização, prático, limpo e com funcionários atenciosos. Para quem está buscando um local pousar sem frescuras, mas com conforto limpeza e segurança está ótimo!
Localizacao Cafe da manha
Serviços de reservas, localização. No último dia, funcionários de empresa de colocação de carpet começaram a trabalhar em frente ao meu quarto entre 8 e 9 horas da manhã, fazendo barulho e dificultando entrada e saída do quarto.
comodidades: internet free nos quartos, estacionamento no próprio pátio do hotel, fitness center com bons equipamentos, lavanderia self service disponível no hotel, café da manhã continental por cinco dolares por pessoa (valor condizente com a qualidade). Outro ponto positivo foi o quarto com dimensão excelente para um casal.
Room was clean and beautiful. Beds had feather beds, down comforter, down pillows. Beautiful marble bathroom had robes and and all amenities. Very generous with towels. Breakfast from wonderful bakery next door was included and they pour you a glass of wine on check-in. Rooms had coffee maker, and they deliver water and chocolate later in the day. Walking distance to all of downtown restaurants, etc. Free wifi & parking. It was just perfect. nothing! It couldn't have been a better experience
I like the location of this property and the farmhouse design and vibe. The grounds are beautiful and the set up of cottages is really cool. Beds were quite comfy. Our cottage was poorly located next to the highway. Luckily I turned on the AC and the fan noise drowned most of it out. The cottage had several things that needed attention. Cracked tile, tons of scuffs on the walls, bathroom fixtures hadn't been wiped down and appeared dusty. Like a film of dust on the lotion dispenser is not ok. My husband and I asked to check in early and were not told that the room they had was a room with 2 full beds. We have two young kids and for 900$ a night, one king bed would have been nice. The staff at the check in were less than friendly or accommodating. I had to ask for water and they looked at me like that was a crazy request. A hotel of this caliber should offer water upon arrival especially on 90 degree days. Overall I was disappointed. I wanted so much more from this property and it just wasn't there. I likely won't return.
Staff is excellent.... Friendly and helpful
Didn't care for the very high price. Way too expensive for a Best Western
Location, comfort and cleanliness Nothing. Everything was just fine
Clean room and bathroom Front desk lady was a little rude. The furnishings, bathroom space, shower head were average in quality. I have stayed in a Best Western Plus before in Carmel, and it was a really great experience, furnishings were modern, bathroom was impressive. This one in Napa however, is not the "Plus" experience. It's essentially the same quality as a normal Best Western but at "Plus" prices. Also, the view out of our hotel was a wooden fence. We did have a patio, so we could sit outside and stare at the wooden fence. They offered "free" upgrades you could choose via text... but none of them were actually available. If no options are actually available, why offer them? Very strange, would probably not stay again.
We were given a room on the bottom floor right outside the pool and hot tub area. The walls felt like they were paper thin, as we could hear every single noise from outside, as well as the rooms above us. This woke us up several times during the night, and staff were slow to respond. Overall it seemed very overpriced despite the location. Next time, we would be willing to spend a bit more money for more quality and a more comfortable stay.
A equipe foi muito atenciosa e hospitaleira durante toda nossa estada! Um membro da equipe cumprimentou-nos no nosso carro na chegada para pedir-nos ajuda e um outro membro (RJ) acendeu a lareira para nós quando estávamos tendo um almoço de família. Meu filho ganhou um novo amigo. Nada
tamanho e conforto do quarto, além de bom café da manhã que incluia iogurte e frutas. A internet não funcionava no quarto, apesar do site do hotel indicar o contrário.
Room jacuzzi nice bed! Quite, Killer stairs to room. Hotel rationed regular coffee for room coffeemaker,
I was there during the Napa earthquake - so the best thing was that the bed & breakfast did not collapse and hurt anyone. The thing that I did not like was that the bed & breakfast was damaged so much that we had to cut our stay short and seek other accommodations.
we had a great time. very nice people and a very nice b&b. we will visit again no complaints
The location and the food were excellent. The bed was too squeaky. Could use more closet space.
Staff was great No view, near the road, sort loud
We knew it was a motel so weren't expecting too much, but found that the room was quite nice and bed was very comfy. Friendly staff, great location for visiting wineries. Good restaurants close by. Pool and spa area is rather small
Extremely rude check in staff who attempted to claim that we did not have a reservation
Great place, bed wascomfy, had a fridge an it was quiet. Super sweet staff also.
comfortable beds. it seemed poorly kept. extremely outdated. leaky faucets. bathtub plumbing was backed up.
Rooms were clean, staff very friendly. Location was perfect . We just needed a place to sleep for the night with out paying a small fortune, Because this is a tourist destination most motel/hotels are very over priced. The Chablis Inn met our needs with out the outrageous prices.
I LOVED our stay at the Candle Light Inn. It is in a nice private location, close to Napa. The breakfast every morning was fantastic, the staff was friendly and helpful and the rooms were delightful. Truly a wonderful experience for my wife and I celebrating our anniversary in Napa. There is honestly not to much to critique. I guess if I had to nit-pick I would say the pool had some dirt in it from the surrounding trees. However, it was not enough to keep us from swimming and we weren't there because of the pool anyways.
\coffee on the floor early am. very helpful staff. The small bed
Great location within walking distance of downtown Napa, the Wine Train, etc. Room furnishings are oddly cheap and modern, not in keeping with the era of the home. Hopefully the 2015 renovations will rectify this.
Beautiful, clean facilities in a quiet neighborhood that is close to - just a short walk, or even shorter cab ride- the nightlife of downtown. While our room was small, it had lovely, tall windows and an amazing Jacuzzi-style bathtub (complete with jets!). We were only there for one night and didn't get to take advantage of the pool or hot tub, but those looked great. The staff was personable, and not intrusive at all. We were greeted on arrival, and there were complimentary beverages and hors d'oeuvres waiting in the dining room. Like everything in Napa, it's fairly expensive for comparable quality in other locales. But I prefer to stay in hotels with personality rather than do the resort thing, and the White House definitely has that.