Wonderful staff. Great location if catching the ferry to Vancouver. The room was more like a little apartment with all the comforts of home. Staff were very helpful in suggesting where to go for our one night there. Walked the entire sea wall to catch a ferry to Protection Island and the Dinghy Dock Pub for some Cod and Fries, Molson Canadian and an incredible sunset. Next morning took our time getting ready, headed to a Tim Horton's for brekkie and off to Vancouver. Will definitely stay at the Buccaneer Inn next time in Nanaimo.
Prós: The hot tub and sauna was great! The complimentary breakfast was really a nice treat. We really enjoyed the staff who offered us hot tea and coffee after we walked in from the hot tub building. Having the fridge in the room was also a big plus. A+
Contras: N/A (we liked everything).
Gorgeous setting. A little older. Rather expensive.
Prós: View of the lake
Contras: Lady working at breakfast was crabby
Staff very friendly as well as very friendly to our dog. Dogs were allowed on the out door patio with you for breakfast which was very important. Room was very clean and was what we asked for,romantic on lower floor so we could take the dog for a swim. Could not complain about anything,great value.
Prós: That it's dog friendly, located on the lake continental breakfast as well
Prós: Great location
Contras: The room had a funk. That funk that old rooms get somewhat febreeze cover up coupled with carpet shampoo and smoke . Used to manage an older hotel call Purlife.ca, can't remember phone # but they can get the funk out for sure, they did for us.
Contras: No house keeping at this property. Expect to walk into dirty room even if return to your room late in the evening. If you are lucky they will only make your bed, the rest either you chase the housekeeping to do or yout empty your own trash. No wonder why Sheraton cancelled it's franchise at this property.
Prós: We really liked the breakfast which was included and it was good value for that money. The room clean and comfortable and we appreciated the fridge, microwave, and coffee maker. The balcony was a nice touch.
Contras: The location was not the best and the breakfast would have been much improved by some nice fruit.
Contras: Parking was rough. The AC needed repairs and was loud so we did not sleep during the night. We also had an issue with the lights not working so we had to utilize each lamp since the main switch did not work for the room. He AC was a huge bother. Very loud.
Prós: Excellent location to restaurants and close to the ferry
Contras: Limited parking
Prós: All the great services: staff, food, laundry, cleaning etc. Everyone was terrific.
Prós: Excelente localização para os restaurantes e perto da balsa
Prós: One stop travel journey - this hotel met my needs. Quiet, overlooking the parking lot on the second floor, on a mid week evening. Busy place, but not a noisy place. Breakfast was adequate, staff were friendly and business like.
Contras: Older building in need of some upgrades, but overall value for the price.
The breakfast was quite good.
Prós: Location, staff, overall cleanliness
Contras: The breakfast room is quite crowded at peak times. Our tv remote did not work.
Prós: Staff were extremely heplpful. Rooms were adequate for the price.
Contras: Wifi in rooms was as slow as dial-up. Even after the staff offered for us to hardwire connect, it was still like dial-up. They use Shaw Cable and should be using Telus as their internet provider.
Prós: Good location, good breakfast.
Contras: Hotel needs updating. Hotel rooms are dated.
It's fairly old. Staff were very nice. House keeping did a good job. Breakfast was good. Good location downtown Nanaimo. Internet hardly worked. Wouldn't recommend this hotel to friends. Too old.
Prós: Continental breakfast wasn't bad. Cereal, toast, fruit, bagels, toast, yogurt, hard boiled eggs, coffee, orange amd apple juice
Contras: Hotel is seriously showing its age. Due to age of hotel/room, feels dingy & un-clean, but didn't notice anything being dirty. We had a 1st floor room @ furthest end of the hallway and internet worked intermittently. Bed was sagging bad towards the middle.
I have stayed here over a couple of years. Always a great experience and prices are great. Lots of parking. Staff is fabulous and very friendly.
Prós: location and ability to walk along the water. Which is a short 5 minute walk.
This hotel should be rated 3 star not 2 star.
Prós: Everything is good.
Prós: Able to open patio door and window to go outside. Good selection at free breakfast.
Contras: Yes, the bed linen and pillow case were stained with fresh blood, we asked for a change of linen which was given to us, but no mention done by the evening front desk person on her log and no obvious concern from the morning front desk clerk.
Good place to stay right in the centre of town on the main highway short drive to many Malls and down town.
Prós: Friendly staff, clean rooms,good breakfast and the free internet.
Contras: no phone box in the room.
Guarrantee I won't book a room here again, not even if it saved me a lot of money!
Prós: Cost of rooms was cheap, good breakfast.
Contras: Breakfast room is too small, towels are like using sandpaper to dry yourself off with, drapes would not fully close, hairdrier didn't work, fridge was running but did not get cold.
Very good value for the money. Especially considering breakfast was included.
Prós: Price and location
Contras: Thin walls
PRICELINE...this hotel should be rated 2 1/2 stars AT THE LEAST!!! Please be fair to this property and recheck your listing. They run a very nice property...and should receive credit for what they are doing.
Prós: Great Staff...people that really care about delivering a good experience. Very comfy bed linens...great place to relax.