hotéis em Meca

Contras: Por que razão a minha reserva cancelar

Prós: Every thing was excellent

Contras: Nothing

Prós: Everything was great. Breakfast had very good variety and lots of choices.

Contras: No parking in the Hotel.

Prós: Clean and elegant

Contras: Nothing

Prós: Excellent location , professional staff, very delicious food , the room facilities and decoration were quite amazing

Contras: You need to take elevators to get to your floor which could be a time consuming , a small lobby

Prós: It's good for the family

Contras: None

Prós: The cleanliness was goodcomfo

Prós: Everything’s was perfect

Contras: Nothing

Prós: All is

Prós: slightly far very good spread courteous staff excellent service timely service

Prós: The view and room design.

Contras: The services , the food

Prós: Staff very very helpful and friendly in spite our visit was during high umrah season

Contras: Toilets need some renovation

Prós: Almost everything. Food, courteous staff, Location, fast check-in, clean rooms etc.

Contras: The room was a bit tight as I was with my mother who uses a wheelchair. They should have a disabled washroom in the main reception as I could could not take my mother, who was on wheelchair to the ladies washroom.

Prós: Very near to Haram , very nice lobby with very cooperative staff , clean rooms and new furniture

Contras: The only thing deficient is that no Haram view

Prós: Break Fast is sumptuous Location is best suited

Contras: Everything is fine

Prós: Easy booking process nice customer service clean room quiet room

Contras: Old facilities

Prós: All things were excellent

Contras: Non

Prós: Good staff Best location

Contras: Good location

Prós: Location is great staff is friendly

Contras: Comfort room too much leaking I cannot take shower and my family and when I ask to change my room they inform me all the rooms same like that

Prós: Not Far Away From Al Haram And Low Rate.

Contras: Easy check in check out.

Prós: Excelência global

Contras: Nothing

Prós: Luxury hotel

Contras: Non

Prós: Clean, comfortable room with good facilities. Friendly staff Great location with partial view to Masjid al-Haram

Contras: Couldn’t remember anything

Prós: Location and the size of the room and the restaurant was very delicious

Contras: Some of the furniture wasn’t clean and there is no sound proof in the room

Prós: everything

Contras: nothing

Prós: Overall the experience was amazing from the moment I checked in until check out time. Location, room, food and staff were excellent

Contras: Two comments for improvements. 1- It takes long times for the operator to pick up the phone and they take also long time to execute your request 2- The amenities in the room ( towels, water bottles, cups...etc) were set for two Persons only while the booking was made for three persons

Prós: Rooms are big and nice

Prós: Spacious rooms Good location

Contras: Room cleaning needs improvement Meat quality not that good

Prós: It generaly is good. However, the experience that i have is making me so annoying .. I dont recommend it.

Contras: tHE STAFF IS REALLY BAD..Also, the process of paying takes for ever and they are not corporated at all. So again I dont recommend it right now unless they change their policy.

Prós: The staff were exceptionally friendly and helpful. The room was well equipped and comfortable.

Prós: It’s good modern hotel

Contras: Staff not cooperative and don’t know hospitality they r just there to make money because of Mecca location and don’t bother if someone don’t come again after their behaviour if u say rate staff from 1 to 10 I will give 1 number really bad behaviour I will not book this hotel again

Prós: Localização Limpeza e instalações Os quartos era um pouco decorados demais, mas calmos e espaçosos

Prós: Room not ready and need services Price to high Business center too expensive Housekeeping delayed

Contras: Location

Prós: location and service friendly staff

Prós: Location is excellent. Breakfast buffet was good.

Prós: Every thing

Contras: nothing

Prós: Every thing

Contras: Nothing

Prós: Every thing flawless service

Contras: Non

Prós: Every thing was outstanding.big thanks for all the hotel staff espically mr anmar how was very freindly and helpful person.

Contras: Zamzam coffee is expensive and om ali sweet was not as expected.

Prós: the room and facility were elegant

Contras: the room service and resturant were really expensive the safa resturant buffet was costly yet the food served was okay not tasty room service is costs alot but quick

Prós: Literally Everything

Contras: Nothing

Prós: Instalação limpo e confortável cama

Contras: Check-in foi lento. A equipe foram ok. Muito inconveniente de acesso por elevador in / out.

Prós: The front desk staf really make my day in Makkah. If I am not mistaken his name is Ayzad, the way he treat me absolutely 5 star

Contras: None

Prós: everything

Contras: nothing

Prós: professional staff, luxurious facility and five-star breakfast

Contras: late check in

Prós: Everything was great for me

Prós: Every thing excellent

Prós: every thing

Prós: Kaaba view

Contras: Spicy food was not found

Prós: Achei o hotel incrível, gostei de tudo em geral. A localização é perfeita, o hotel é maravilhoso, a facilidade de ter um shopping dentro do complexo é ótimo, limpeza e o serviços de quartos são ótimos, equipe staff em geral muito atenciosa e atende qualquer necessidade rapidamente.

Contras: Não tenho nada a comentar.

Prós: Location is near to AlHaram, room with Kaaba view. Elevator is fast, dont have to wait for too long. Good room service.

Contras: 1) I have to scan my sling bag every time I enter the hotel without knowing what actually they’re looking for. 2) Breakfast option is quite limited, with same menu repeated every other day. Not very much variety

Prós: spacious.

Contras: price and staff cleanness

Prós: Atendimento Acesso ao hotel a sagrada mesquita e top

Prós: Location

Contras: Nothing

Prós: Serviço Comida Serviço ao cliente Localização

Contras: Old Vintage

Prós: Location is excellent just 1 minute walk to alharam and down the hotel there's nice mall called markaz makka altijari have good restaurants and assorted v.nice shops selling everything u want

Prós: AN EXCELLENT LOCATION. MANY SHOPPING FACILITIES AROUND. FRIENDLY STAFF

Contras: The shower was fixed to the wall not hand shower set.

Prós: Every thing

Contras: Nothing

Prós: Close to kabah

Contras: Amount charged

Prós: The most location

Contras: The breakfast qoulity poor

Prós: The staff very good.. The house keeping Mohammed Salim and munir are very good. I like Salim's smile.

Contras: My request was non smoking floor. But it seems there a guest heavy smoking. The condition not working at lane.

Prós: Clean , close to haram

Contras: Expensive

Prós: Location is closed to Haram

Contras: Staff at the reception are rude. They don’t understand how deal with each client first come first served. I was the first in the queue and she made me wait serving other people behind me. Worst than this never apologized. It took me 30 minutes to check in. The room’s furniture is too old and extra beds wasn’t comfortable. I stayed 5 days room service didn’t change the bedding sheets, toilet floor wasn’t wiped for the past five days unbelievable. The hotel shouldn’t be 5 stars at all. Major problem they charged me debiting my credit card used for booking and obviously the payment did appear in my bank account statement. But Makkah Hotel stated the payment didn’t reach them. The manager came and said that I have to pay again. She didn’t care about anything I said about the debited money from my account. I did show the manager my bank account statement and sent a copy to her mobile phone to make sure that the payment when through. The hotel and its staff simply exploit my trust. (I have all docs to prove that hotel charged me twice).

Prós: Great location, quiet, very clean, all your needs around you,,,

Contras: Taxi price from hotel heir

Prós: The staff was so helpful kindly epically Majed from reception thanks so much

Contras: Nothing

Prós: الفندق نظيف واستقبال شرح

Contras: مكان الافطار لا يوجد اطلاله مميزه ... قرب المكان من السوق يعني لازم تنزل للسوق اذا بتطلع على الحرم وزحمه السوق فظيعه

Prós: Location

Contras: Reciption front desk staff

Prós: Too much noise

Contras: Umrah

Prós: I liked it because it was near the Haram and the market was very clean

Contras: No thank

Prós: Perfect location. Abraj mosque downstairs. Lots of shopping options. Reception staff very friendly.

Contras: Restaurants too small for the number of guests. we had to wait for a table to be available to have the included breakfast. Also the restaurant reception desk was not manned at times making us wait for the staff first before waiting for the table then wait in a long que to get fresh fried eggs as there was a single cook on a single stand making them. Also i think lifts need to be a little smarter.

Prós: Our housekeeping was really friendly and clean it really well. Thumbs up to him. Yusof was his name if not mistaken.

Contras: Should had got my room right the first time instead had to keeping coming down twice to change room.

Prós: Near to haram

Contras: Clean

Prós: Replenish the instant coffee, bath gel and shampoo on daily basis.

Prós: Hotel position

Contras: I made a wrong reservation 1 day less than the period I want and at check-in the front desk informed me that the reservation ends 1 day earlier so I told him I want to modify the reservation and extend 1 day extra and he confirmed, at checkout day (wrong checkout day) I tried to call the front desk and I got no response after 5 hours the front desk called me asking why I didn't do checkout till now and I informed them that I want to extend 1 extra night. Afterwards I did a new reservation on booking to extend this extra night

Prós: Need not to wait long to get into the elevators.

Contras: 2 elevators needed to get down to Al Haram.

Prós: Serviço de quarto.

Contras: Precisam colocar mais alimentos no buffet.

Prós: Breakfast included

Contras: The location, the hotel is the backside of the haram where there is a constant action and no direct access to the haram. you will have to climb a long big hill to get to the haram, there are cars on the street it's terrible to get to the hotel from the haram. Elderly person like mom could not do. Secondly the staff at the front reception, we waited two hours to get aclean room, and we were not the only family. when we managed to get a room it was smoking room when I specificly requested a non smokin room. The property was falsely advertised and lied. Rooms are not even close to the ones of pictures. you have to take multiple elevators just to get down from you hotel, I missed prayer towice. If you take a wrong one you gotta comeback again and the take the right one. I come to Mekka to take my mom to haram, this hotel made it challenging. I try to get out and stay somewhere reasonable (regardless of the cost) for my mom to walk to haram, wouldn't credit me for the knights I didn't use, I was stuck there. Over all it was a bad service and facility. Beware..... dnt stay here. This is falsely advertised, booking.com should be a shamed. I spend over $2,000 for missarable stay.

Prós: All ok and good

Prós: The location is nice to perform Umrah & Hajj

Contras: The ground floor escalator needs good air conditioning.

Contras: Beds in the room

Prós: It was a great experience for me n my friends.

Contras: Refrigerator is not working and not many choices for t.v channel.

Prós: Nice to meet all the staff I met. They’re helpful. What an excellent service!

Contras: To be honest I literally haven’t found anything I don’t like. Everything looks great and professional.

Prós: Very Neat and Clean hotel with good location. a little hike while coming back from haram but still very near. King Fahd @ Abdul aziz gate are bit far but King Abdulla Gate ( New extension ) is quite near.

Prós: Quite clean

Contras: distance to center is too far. water pressure was very small inside bathroom. parking was for extra 120 SAR per day. breakfast menu was for 1 star hotle.

Prós: Everything was very good

Prós: The location and cleanliness

Contras: The crossing the road u have to work on it it is dangerous

Prós: Everything.....specially food

Prós: Aconselhando a todos a estadia no Hotel Swissotel. muito perto de al haram Equipe prestativa ... Serviços incrível .. muito feliz com ele ... E com certeza gostaria de ir lá novamente

Prós: Hotel location is excellent and the services are excellent too

Contras: My reservation in booking is for four persons as stated in in reservation. The hotel told us it is only for two persons. I tried to contact booking but they did help me.

Prós: Very professional staff, very clean and a very delicious food.

Prós: In general was overall good

Contras: Parking charges , breakfast , other rooms easy to hear and naughty babies can’t be controlled

Prós: Clean rooms, breakfast and staff

Contras: Room space specially the room with 3 beds, so tight.

Prós: Private elevator and connected to the mall

Contras: Peace, mercy and blessings of God Please check your reservation 155828357990 Because he did not enter the system until now

Prós: Ambiance of awesome

Contras: Non

Contras: we did not like staff communication, TV was not working.. cold water was not available and we called them to reaper so we lost 45 minutes..room service food should be paid Cash..?? .. no Wi-Fi we have to pay..!! also we have to get card from reception counter only..?? quality of food is very poor and sitting Area is not organized well...!!

Prós: Very nice breakfast lounge. Courteous staff.

Contras: Transit Lift

Prós: Location services cleanness and good breakfast

Contras: Nothing worth mentioning

Prós: very close to Haram, room size was bigger than most 5 star hotels I have stayed in before, breakfast is good but could have been improved as its neighbouring hotels provide better breakfast in my opinion

Contras: nothing

Prós: Friendly and helpful staff. Near the Haram.

Contras: The carpet was not clean. A bit distance until I reach the Haram due to the mall entrance.

Prós: A localização é excelente Comida e serviço foram ótimos

Contras: O banheiro era pequeno e o sistema de drenagem de água era lento. Espera pelo elevador era em torno de 10 minutos no fim de semana. De segunda a sexta nenhum problema

Prós: Only the staff members especially Abdullah ba Jammal who deserves a promotion. Another thing is the variety of access to Haram.

Contras: It's really the first experience with me . I noticed it was a higher price among its competitors but with no justification for the difference in price. The hotel has no triple room available on booking.com but in fact every double room is equipped with a folded bed which is exploited by the administrative policy to bargain outside the boundaries of booking.com.

Prós: Spacious junior suite, and Great location.

Contras: Breakfast buffet below average for five stars hotel.

Prós: Every things are fine

Contras: Nothing

Prós: Good location. Good breakfast.

Contras: Check in not-smooth. We were Not notified of emergency alarm "test".

Prós: Location

Contras: Breakfast not good

Prós: Very close to Haram

Contras: Parking is expensive Some reception staff aren’t well trained. Checking in and out takes quite long time

Prós: Clean room and friendly staff

Contras: It was mentioned that the room has a Haram view but only small peripheral part of the haram could be seen.

Prós: Every thing was great

Contras: Nothing went wrong

Prós: Café da manhã excelente Cama super confortável

Prós: Location is Excellent.

Contras: The washroom are small heaving trouble to enter in shower. Breakfast should have more options for Asian food.

Prós: Good

Prós: Muito perto de Haram

Contras: sem academia em um hotel 5 estrelas

Prós: Excellent service Prompt and efficient check in by Walead Alsharif⭐️

Prós: Every thing

Contras: Nothing

Prós: The distance to Haram al-Sharif is only 50m and the room is very clean. The staff are very helpful and greet us with smile every day. We will definitely stay there again, in shaa Allah.

Prós: Very close to Alharam

Contras: Not very clean For the price I have paid meals should be included

Prós: 1. Friendly staff name Waleed Abu Hammoudi 2. Location

Contras: Hotel staff didn't and refused to provide few things: 1. Prayer mat 2. Toothbrush 3. Pen

Prós: Good view of the kaabah. Average breakfast. Other nearby Hotels offer better menu

Contras: Breakfast Menu and breakfast lounge very small

Prós: Location

Contras: Old and over used furniture

Prós: Location

Contras: Furniture is not well organised Toilet maintenance is very poor.

Prós: Easy access

Contras: Too much crowded

Prós: Close to al haram.

Contras: The room decor and furniture is just a 3 star standard. The lift is pretty crowded close to prayer times.

Prós: None

Contras: Room service

Prós: location is excellent but break fast di not met my expectation specially tea and coffee

Prós: good bf - no issue

Contras: more cleanliness

Prós: location

Contras: everything's fine

Prós: Location room staff

Contras: Wait till 4 Pm to get room

Prós: Location

Contras: I booked room for 4 prison and they give 2 single bed and anther 2 bed smaller Not like the one it should be

Prós: Location is the best one in Makkah so far, Facilities top notch, Nearby Shops serve great food & offer quality products.

Contras: Breakfast is a little pricey. Room lighting was very low. Room ain't sound proof. Noisy at times.

Prós: nothing

Contras: all

Prós: Hosptilty. Caring

Contras: Good staff. Excellent hospitality especially Sameer. Enjoyed the time here.

Prós: Atmosfer

Contras: Sounds

Prós: Breakfast was good as well as shuttle service!

Contras: Checkin took time,receptionist was smoking out side nd didnt come after watchng that a family is waitng for receptionist to get checkin nd start ramdan umra as soon as possible,as we were in ihram,he was carefree!

Prós: Value for money Location near kudai Parking

Contras: Furniture need refurbish or replace

Prós: Receptionist Mr Suleman was best at hospitality. Kids corner was well secured and monitored. Bus service was functional. The Nepali assistant were very cooperative specially Abdur Raheem. Other assistants from remaining countries were however found complacent.

Contras: Room service can be improved upon. The cafe and kitchen service as reflected was not functional. The security aspects were however excellent.

Prós: Clean room and comfortable bed

Contras: Nothing to mention

Prós: A complete mental peace..excellent hospitality shown by hotel staffs

Prós: Punctuality of shuttle and professionalism of staff

Contras: Nothing

Prós: Closer to masjid haram. Excellent food.

Contras: Nothing

Prós: Receptionist was friendly and helpful. Room was clean and spacious.

Prós: none

Contras: i request king bed they give me twin, the admission was at 4 pm that mean i spent 6 hours on couch waiting bad hotel bad staff unfriendly staff

Prós: Location

Contras: 1- totally not equally as much as the star rating, I visited other hotels with below stars & had a better quality. 2- room service was not answering 3- dry clean is not available in all accessible times in others. 4- Desk staff are good but couldn't be sufficient for the crowd. 5- overall, they are not prepared enough for the crowd.

Prós: Cleanliness and co operation of the staff

Prós: Except location which is little far approx. 900M from King Abdulaziz gate, rest is perfectly fine including staff, room and services.

Prós: Location

Contras: The desk staff are ignorant

Prós: Every thing

Contras: All ok

Prós: Near Masjid Alharam

Contras: Before parking is free, now you have to pay at discounter rate.

Prós: Ótimo hotel a um preço razoável. Excelente café da manhã incluído no preço do quarto. Ótimo chuveiro com banheira. Muito simpática equipe do hotel.

Contras: Amei tudo!

Prós: Ótimo hotel a um preço razoável. Excelente café da manhã incluído no preço do quarto. Ótimo chuveiro com banheira. Muito simpática equipe do hotel.

Contras: Nós gostamos de tudo!

Prós: Good Hotel

Contras: cleaning 2 Nights With No Cleaning Water Only First Bathroom Not Well Cleaned

Prós: good location and welcoming staff. breakfast on 21st floor was excellent.

Prós: i really like the breakfast and the staff there in the restaurant. the coffee and the dates at the reception. now i am grateful to a receptionist who help us to get a haram view room.

Contras: the room is not big enough. no toothbrushes, no combs. the carpet of the room is not clean enough or should be renewed. by the way there is no soundproof, that is not good. thanks for listening.

Prós: Location, staff, reception all are very good

Prós: Location

Contras: Bathroom floor water not going to drain properly..

Prós: EVERYTHING.HOSPITALITY,CLEANLINESS,FOOD,PRICE, EFFICIENCY,TRUSTWORTHINESS.I FORGOT A VERY IMPORTANT BAG WITH VALUABLE DOCUMENTS, EQUIPMENT AND CASH AND FOUND EVERYTHING INTACT. KEEP UP!!!. THE MEDINA ONE WAS GREAT TOO.

Contras: NOTHING

Contras: TV remote not working The Sink was broken The safe not working It was poor for 5 star hotel i hope they improve in the future

Prós: Location and friendly staff

Contras: Ac panel is broken.

Prós: The rooms and the bed were really clean.

Contras: Bathroom should have better.

Prós: The buffet and the view at the dining area very nice. The staffs are helpful and friendly. Well done

Contras: The lights are too dim and the room feels so hot especially day time eventhough the ac temperature already set at 14 degree celcius

Prós: The location is 3 minutes from AlHaram. The staff were helpful and quick. The hotel is clean and neat.

Contras: The bed and pillows are not comfortable. The bed can be better.

Prós: Close to Haram Big room Helpful staff good breakfast Lifts are fast and as busy