hotéis em Lugano

Prós: Breakfast buffet.

Prós: O quarto família - dois quartos conjugados - eram bem confortáveis

Contras: Estacionamento muito caro, Internet muito cara, restaurante muito caro ...

Prós: The breakfast

Contras: The elevator was not working always!!!

Contras: The room temprature was not comfortable, very hot.

Prós: I have to agree with other comments this hotel is not up to standard. 2 star rating only – how is it ever 4 stars? The whole hotel is tried, old fashioned and worn out and really needs a total refit. It is really a Holiday Inn?

Contras: At the front and rear of hotel there is new building construction just started, very noisy during the day, I would say for 1 year. Hotel staff not interested in the problem.

Prós: i dont like the hotel. i don't stay again there.

Prós: A localização apenas. Esse hotel não pode ser classificado como um hotel 4 ****. Duas estrelas é o maximo.

Contras: Alem de não ser um hotel 4**** eles cobram a tv e a internete a cabo no apto e wifi não tem nem mesmo no lobby. o café da manha tb qualidade e preço são incompativeis.

Prós: o quarto era bem confortavel.

Contras: Achei que poderia ter um maior apoio ao cliente em termos turisticos. Chegamos no balcao e pedimos um mapa que era simples, não havia muitas indicações, o máximo que a recepcionista falou fois dos funiculares e só.Ficamos dois dias na cidade e não sabiamos para onde ir o que conhecer alem de chegar na beira do lago e andar. Cuistamos a achar restauranres (e tivemos que andar muito para isso). No segundo dia acabamos indo num outlet (fox town por não saber o que fazer na cidade). Achei pouco para a cidade em que pagamos o maior valor por estadia do hotel.

Contras: Não disponibilizar internet WiFi gratuita.

Prós: dos pequenos almoços, piscina e sauna. os quartos eram limpos.

Contras: os preços do restaurante(por esse motivo não almocei nem jantei no mesmo).Pagar 5 francos para nos fornecerem um roupão num hotel com piscina e sauna.

Prós: hotel razoavel

Contras:

Prós: localização e atenção

Contras:

Prós: Very friendly staff and, something remarkable: no need for a password to use the - unlimited - Internet. Something worth mentioning and, I hope, a sign of things to come in the hotel sector in general.

Contras: The room I had was a bit tight.

Prós: One of the staff was excellent. Parking free.

Contras: Small room with a sink that could not be used well for shaving/washing face.

Prós: A good value for money hotel. Smallish room but very clean and cosy. Beautifully Warmed rooms and bathroom (floor heating!!!)during the cold day we were day)with great showers!! Definitely will stay there again.

Contras: Nothing really. We didnt eat at the restaurant, but generally the area is expensive compared to Italy. So eating at the hotel restaurant is not more expensive than the pizza restaurant we went for dinner.

Prós: The restaurant meal in the evening was quite good nad the breakfast was excellent.

Contras: the free parking was very limited

Prós: Room was nice; good breakfast

Contras: parking was difficult; a bit hard to find after dark especially

Prós: simpatia do staff do hotel, internet gratuito, boa comida

Prós: location

Contras: small restaurant

Prós: This was our 3e stay in this hotel, we like it for its location and kindness of staff.

Contras:

Prós: Free internet was very good. Breakfast was adequate for my needs.

Contras: This hotel is quite far from Lugano (not hotel's fault, but bus to lugano is very expensive at $14 return trip), aged interior, tiny single room, quite expensive.

Prós: All the guys at the reception were very glad to help and gave very useful information about the area as well as general information. One of those guys (sorry for didn't ask his name) did a plan for our trips each and every day. He was just great!!!

Contras: Nothing

Prós: The front desk gentleman was ourstanding. He was professional, helpful and welcoming.

Contras:

Prós: The staff were so friendly, polite and attentive. The room was delightfully comfortable and the view of the lake and mountains is still with us!

Prós: Watching the moon reflection on the lake, as we dtrank a glass of wine in the Hotel bar - beautiful.

Contras: All perfect.

Prós: good service, position and breakfast

Contras: The Hotel rooms have old furniture.

Prós: I like the actual residence, the fact that it was an old palace, the location has one of the most beautiful views.

Contras: I did not appreciate the greeting that I had at the reception. The woman on the desk was very dry and unhelpful. I had to remind them that I have an LHW card and am entitled to certain priviledges.

Prós: the hotel was excellent from every aspect, each of the staff from the porter till the front desk manager were very kind and excellent. It is exceptional hotel

Contras: the only thing is if wireless wifi was available for free of charge instead or with the LAN connection

Prós: O hotel é luxuoso, renovado e bonito.O que mais me impressionou foi o atendimento realmente personalizado, desde a recepção até o café da manhã. Os funcionários são atenciosos e delicados. A vista para o lago é maravilhosa. Mesmo ficando a 1 Km do centro é muito bem localizado e a caminhada pela margem do lago até o centro é muito agradável.

Prós: Localisação ,conforto, Atendimento,

Contras: O local do cafe da manhã é muito fechado

Prós: excelente atendimento, impecavel

Prós: Todos os funcionários do Hotel foram extremamente amáveis e gentis principalmente com nossas crianças e bebê. O sorriso cativante das pessoas nos deixou a sensação de que apenas um fim de semana foi pouco. Vamos voltar!

Prós: Conforto e presteza dos funcionários

Prós: Atendimento muito cordial, e excelente café-da-manhã.

Contras:

Prós: The conceirge was excellent and informative about things to do and to see that are not in the guide books

Contras: The breakfast for a 5 star hotel was a little flat. We were charged for our hire car being put away; the driveway to the hotel is narrow, nearly always congested, and is on a very steep bank. We agreed to it being put away to save the staff (or us) the hassel of parking in so difficult a place; we didn't need the car for a days or so and accepted the suggestion made by them - it should have been made plain to us at that time there was a charge of 30 CHFa day. The receptionist at check out was dismissive and didn't take this suggestion on board.

Prós: Convenient way to the lake and city center

Contras: Nothing

Prós: Breakfast was good and quite varied. Room was clean and appeared recently renovated. Position is great, very close to Lugano city center and yet easy to reach if you come there by car

Contras: Staff quite rude and unkind, especially at the bar, with few exceptions. Air Conditioning system impossible to set at the right temperature. In general, not really what one would expect from a four-stars hotel.

Prós: You can park your car for free in front of the main entrance/main lobby. Employees at the reception desk were friendly and willing to help. The swimming pool is nice and it was great to cool down a bit in it.

Contras: The location. It's a good 25min walk from downtown Lugano and from what I can remember it was mentioned "about 10min" in the hotel description. The sandwiches you can get by the bar are no tasty but are quite expensive.

Prós: It is not a four star hotel. Three Star with a swimming pool.

Prós: Bathroom of the room is quite nice, room itself is OK size wise and the view is fantastic.

Contras: The double bed is very small, blankets are still being used in this hotel, no coffee.tea makingf facilities on the room which you would expect from a 4* hotel. No clock anywhere on the room.

Prós: O quarto é grande e confortavel e a cozinha da Pizzaria assim como o atendimento sao otimos! O cafe da manha tambem é muito bom e o atendimento muito bom tambem.

Prós: Localização excelente, bonita vista do lago, bom café da manhã em restaurante bastante agradável.

Prós:

Contras: Room style was dated.

Prós: It was conveniently located; clean; quiet enough to sleep well; the room was a nice size; the staff was pretty helpful although some could be friendlier/more relaxed.

Contras: I thought the breakfast didn't look upscale enough for a Swiss hotel, although the diningroom staff were helpful & friendly.

Prós: The period interior, its a proper old 19th century hotel. helpful reception staff.

Contras: surrounded by very busy road / car fumes. bar could stay open later in the evening - arriving on a late flight it is good to get some food and a drink before bed.

Prós: Clean bathroom and firm bed.

Contras: Housekeeping came too early in the morning 8am and litlle warning before barging in.

Prós: good location

Contras: Internet access was limited.. in the room...

Prós: Breakfast is good, rooms are good size and modern. Staff is very friendly and helpful.

Prós: Everything! The room was spacious and beautifully appointed, the location was excellent with breathtaking views of the lake and the staff was helpful and easy to deal with! We didn't want to leave.

Contras: Not a thing

Prós: Beautiful views, close to the city center for shopping, nice outdoor pool

Contras: The dinner menu and food was very average

Prós: Superb view, good breakfast, we received an upgrade for free, staff very friendly

Contras: Very long walk inside the hotel to reach our room, the hotel is a 15 minutes walk from the center

Prós: Staff were fantastic and very welcoming of my two children aged 2 and 11 months. The pool area was great and we had a fantastic relaxing time. The hotel is well positioned on the hill with good views but is close enough to walk to Lugano.

Prós: Room’s view

Contras: The location

Prós: A vista e expectacular..

Prós: location, room, pool, gym, food, terrace for breakfast

Contras: They gave us a room without a view although "panoramic views" were promised when we booked and confirmed in writing. Upon us complaining, the receptionist said the view was from the balcony. We had to argue and then got reassigned a new new room which was indeed very nices and spacious. However, given a price of CHF 400 per night, you do not expect to this type of attitude. The rating of poor in category (2) above reflects this experience. Note that staff in the gym and restaurant were "good" to "excellent".

Prós: It is a beautiful, relaxing place. The view is spectacular!

Contras:

Prós: Comfortable. Charming views of the nature, hills, lake and town. Near the city center. Has all comfortable SPA and swiming pool. Sauna and relax rooms.

Contras: Parking charges. The breakfast no variate.

Prós: location, arrangements, views, courtesy, service in general, great food at the restaurant, good spa and wellness facilities as well as a great place for our German shepard dog

Contras: none

Prós: relaxing

Contras: bed pillow

Prós: It rooms were very calm and quiet. The beds were comfortable.

Contras: The breakfast could have been a bit more interesting, considering their lunch and dinner menu is rather pricey and gourmet.

Prós: The Hotel is clean, the staff is nice in general. But like all in Switzerland, value for money is quite low. Hotel is expensive for the quality it serves.

Contras: They should improve the quality in the breakfast. In Switzerland, you should eat at least better cheese which is a world famous country with its cheese.

Prós: The location was perfect for our needs. We were there for our daughter to attend college and the hotel was 3 doors away from her new residence. Quiet location up from the lake.

Contras: Our room was right by the staircase which was very creaky wood structure. However, there was not much problem with that since everyone was usually in bed by 10:00.

Prós: Efficient staff, very clean room, nice breakfast. Clean, updated, reasonably sized bathroom.

Prós: Excellent hotel with friendly staff. The hotel was clean and has a lovely atmosphere. Great facilities including breakfast.

Prós: The staff were very pleasant and the hotel had very good facilities

Contras:

Prós: all well

Contras: the rain!!

Prós: Good selection of tourists sites which are readily accesible.

Contras:

Prós: The hotel staff was very nice and helpful on all accounts, and spoke all languages with me and my friends (French, German, Italian and English). The breakfast buffet was very tasty, with lots of variety, and good hours: 7-10 am. The rooms were very nice, with a side view of the lake (despite cranes for construction), nice balcony, comfortable beds, lots of closet and drawer space and a well-appointed bathroom. Also a small room safe for valuables, and a television (if desired), and a mini-bar. Very comfortable, although not huge, room. The lobby staff was very helpful with directions and even printed out a computer schedule of train departures for us. They were knowledgable about the activities in Lugano and surroundings, and friendly and helpful.

Contras: We had a disappointing dinner one night, but it was a "test" for the new cooks, and we did not receive very good service, were seated in a separate room from the rest of the guests, and the seafood tagliatelle were not good. We also were not given a chance to order dessert - although the "intern cooks" were busy flambeeing some fancy dessert for other guests. But the salad and appetizers were excellent, and other meal selections. The hotel elevator was odd and the doors did not always open at the desired floor; it had a mind of its own and we felt a bit in danger sometimes, since it was out of control. But the stairs were central and easy to take if you had no baggage.

Prós: they upgrade me to a bigger room

Contras: they ask me again about my creditcard and they siad it is not right and they will keep my reservation untill 12 pm only it means ther is no garantee in my reservation while no hotel ask me that

Prós: The hotel is lovely. Our room was extremely comfortable with an extroiderary view. The restaurant is special. The concierge made our stay even more special. Her recommendations and arrangements made were perfect.

Contras: The hotel is a ride to town and every ride just to get to town is 20-25 dollars each way. I wished the hotel shuttle ran more often. Some days we spent $100.00 just on taxis.

Prós: Meals served for dinners at the restaurant were really superb by all means.

Contras: Advanced charging of the room bill immediately upon our arrival although my credit cards were available to the hotel staff since I'd made the booking via website and this was our second stay at the hotel. That gesture of mistrust made us feel we were not welcome to the hotel.

Prós: O dia que sai

Contras: Atendimento pecimo, o restaurante não pode ser utilizado pelos ospedes, somente com previa reserva, de muitos dias antes da chegada no hotel, eles empurram para umrestaurante alternativo deles em um anexo do hotel, os quartos são no porão não tem vista nehuma, nada a ver com a propaganda do saite do hotel, pecimo

Prós: Beautiful establishment, beautiful view, very helpful and polite staff.

Contras: The kitchen closes too early, there is neither restaurant open nor room service after 11pm, so if you come back from a concert or other event after 10:30 there is no way to eat enything, even if you beg the staff for a plate of cheese or a simple snack, there is nothing available. For a hotel of such high category (and price) it is absolutely unacceptable.

Prós: The nice garden, it was very quiet in the night. I don't know more because we stay only for 1 night

Prós: Staff service level, location

Contras: Some noise from ongoing construction work; rooms were cold despite central heating

Prós: Overall the Hotel is a wonderful and very nice relaxing place. The garden, pools and space makes it an ideal destinatiuon for the weekend. Restaurant and cafe - good combination value for money. Gorgeous views arond the site. Close to Mendrisio shopping - 15 min by car.

Contras: Rooms in Residence may need some renovation, or cosmetics at least.

Prós: All. Especially was pleased kunya.

Contras:

Prós: all of these

Contras: nothing

Prós: Room was spacious and comfortable. General appearance was lovely. Staff was extremely polite and helpful.

Contras: Very light colored carpet - showed dirt

Prós: Beautiful hotel with goo views of Lake Lugano.

Contras: he room was a little small for the money.

Prós: It was probably the best managed hotel I have stayed in. Clean ,beautifully maintained with courteous staff.

Contras: No

Prós: Staff very kind and helpful. Well located in the park and not to fare from the towncenter.

Prós: great hotel

Prós: The spacious and well equiped room The personalized wellcome card and snacks that were snicked into the room during our absence. The room was tidied up whenever we left it.

Contras: Breakfast (quality) was not up to the standards of a 5 star hotel Staff seamed reserved and inattentive, perhaps because we did not speak itallian. The toilett was broken, dripping/trickling water produced a constant annoying noise.

Prós: The view, interior design, and the restaurant.

Contras: I arrived at 3 pm and had to wait until 5 pm to get into my room, which I did not complain, but then the following day, I wanted to take a boat trip, and asked to extend my check out time for 30 minutes at 12:30. Then the reception replied that there is someone checking-in at 13:00, and therefore asked me to check-out before I leave for the boat at 8:30. The schedule for the boat is not my fault and where I had to wait until 5pm, I found this very unfair.

Prós: Ótimo lugar para o dinheiro. Sem problemas de modo que nunca.

Prós: The location is excelent for exlporing the city and also the areas nearby. The public parking garage is also very close to the hotel.

Contras: The staff was not very friendly and helpfull. The incline located just next to the hotel was quite loud. We had to close our windows during the night because of the noise.

Prós: the proximity of the funicular

Contras: the smell at the lobby...it was disgusting. and internt was not in the room

Contras: The hotel is just besides a funicular that connects the city center to the train station. Every five minutes the whole building is shacked. Moreover the rooms are not sound proof at all, so you can hear all the conversations in the next rooms and in the corridors.

Prós: A localização. Gostei da honestidade em dizerem que o hotel havia ruído do trem.

Contras: O telefone do quarto não estava funcionando.

Prós: The location and price are the reason why we stay there.

Contras: The extremely slow and unreliable internet. Not all rooms have internet (and it does not seem that you can book a room with internet). The lobby has free wifi but they do not use codes so anyone nearby can tap in and that makes the connection slow, if you are even able to connect. On our last day of our stay we saw people using computers in what is usually a dark corner of a room and that apparently was the "business center". We had 3 agonizing days of slow or no internet and they never told us about the business center. Also, expect a room next to the funicular which runs from 5 am to 11 pm.

Contras: Don't trust the pictures!!! You are stucked with a black and dirty wall 30cm from the window.

Prós: apenas a localização central do hotel

Contras: hotel envelhecido, sem ar condicionado, pequeno-almoço paupérrimo e quaros com "vista" para o funicolar que começa a funcionar logo pela manhã .... apesar do preço dá a sensação de ser um hotel para "turistas de mochila às costas" ... overpriced!!!!

Prós: Da localização

Contras: Não gostei absolutamente de nada. O Hotel é muito mau. Na classificação portuguesa é equivalente a uma pensão de nível muito baixo.

Prós: Localização, preço, banheiro e quarto limpos. O funicular sai de dentro do hotel, o que para mim foi bom pela facilidade, mas pode ser um problema para quem dorme mal com barulho, pois o funicular funciona até a meia noite.

Prós: O hotel tem computadores com internet à disposição dos clientes e ótima localização. Atendimento super atencioso na recepção.

Contras: Apesar de não ser muito forte, é preciso estar preparado para o barulho do funicular que fica embaixo do hotel e que leva à estação de trem.

Prós: Apenas a excelente localização. Realmente ótima. Para quem só se importa com este importante aspecto, o hotel é ótimo.Recomendo somente pela localização e preço.

Contras: Um treinamento profissional para os funcionários, que foram, com exceção de um deles, muito grosseiros, de forma totalmente diversa de nossa experiência com o povo suíço. Nos sentimos intimidados e acuados com o tratamento nos dado. Além disto, os vidros das janelas deveriam ser duplos, pois o barulho constante do bonde que passa a menos de 10 metros é muito forte e não permite um bom sono.

Prós: Clean, functional, effort made in decoration. People friendly.

Contras: Breakfast could have been more exciting. Would have liked email response to pre-visit enquiry.

Prós: Beautiful location, walking distance to the centre of Lugano.

Contras: The Residence is separate from the actual hotel and therefore cheaper.

Prós: Grounds were very nice. Rooms were very clean. Restaurant staff were very friendly and provided very good service.

Contras: It's well maintained but a bit outdated.

Prós: service was good

Contras: the hotel is situated at the top of a mountain. unfortunately most of the rooms are situated in an otherpart, down the backside of the mountain with no view at all. premises are very old.

Prós: Nice hotel, large Room, there is tow part of the hotel one is Luxury anther one in deferent location so. Clean, relax, But need new furniture

Contras: Bathroom very old, old Ceramic Not clean (black between ceramic) they have to change it, You need car to transfer

Prós: I liked everything, excellent hotel

Contras: Everything was perfect, no complaints

Prós: Beautiful place, stunning view on the lake from the Hotel and the wineyards from the Residence. Large and very comfortable renovated room.

Contras: Sauna was under repair.

Prós: The Hotel is located in very quiet place, facilities of the hotel is excellent, all staff are very friendly and kind.

Contras:

Prós: Very Good

Contras:

Prós: everything was fine , the phone at the room wasnt working !

Contras: Staff is friendly but not helpful

Prós: Exceptional 5 star quality. Unrivalled location

Contras:

Prós: Conveniently located. Friendly staff. Good breakfast. Clean rooms.

Prós: The staff were nice, they answer any doubts and questions kindly and gave us good recommendations.

Contras: The breakfast included in the price was the same thing every day, maybe they could variate the menu at least every third day.

Prós: Great location, close to the lake and in the centre of town; amongst shopping and restaurants with easy access from railway station via furnicular. Friendly staff, clean room, good bathroom.

Contras: Pillows are dreadful

Prós: The hotel staff were really friendly and really helped. WIFI was free

Contras: The room was small with not much of a view. Breakfast was average. Overall I think the room was over priced for the quality

Prós: Excellent location.

Contras: The room was extremely hot; there is no air conditioning. It was literally like sleeping in a sauna. We requested a second fan because we had a baby but the hotel refused to provide one.

Prós: otimo atandimento da familia que trabalha no hotel

Prós: Gostei da hospitalidade com que os funcionários nos receberam, gostei muito da localização, próximo a vários restaurantes, localo muito seguro e bom café da manhã. Quarto simples, limpo e muito bom.

Contras: O elevador é muito pequeno.

Prós: The hotel staff were outstandingly nice and informative. The location was perfect -- within easy walk of the main station and funicular terminal. The price was reasonable, given that Lugano is a very expensive market.

Contras:

Prós: Location

Contras: A little difficult so find

Prós: Da simpatia dos funcionarios e a higiene

Contras: Sim, as canalizçoes deveriam ser remodeladas porque se ouve todas as descargas dos qurtos dos pisos superiores e os quartos deveriam tambem estar equipados com minibar.

Prós: da hospitalidade dos funcionários e da localização do hotel.

Prós: The friendly reception and people running hotel. I could not take my dog into the breakfast room but they gave me my breakfast on a tray so I could eat it in the room.

Contras: Lack of parking. Had to park in public garage and had choice of walking backwards and forwards with luggage from garage to hotel or leave in car. We left it in the car and it was OK. Just a worry in case anything would get stolen.

Prós: Café da manhã foi incrível.

Contras: Quartos sério precisam de atualização.