Atendimento muito cordial, e excelente café-da-manhã.
O hotel é luxuoso, renovado e bonito.O que mais me impressionou foi o atendimento realmente personalizado, desde a recepção até o café da manhã. Os funcionários são atenciosos e delicados. A vista para o lago é maravilhosa. Mesmo ficando a 1 Km do centro é muito bem localizado e a caminhada pela margem do lago até o centro é muito agradável.
excelente atendimento, impecavel
Localisação ,conforto, Atendimento, O local do cafe da manhã é muito fechado
localizaçao, limpeza, quarto muito confortavel, cafe da manha
Todos os funcionários do Hotel foram extremamente amáveis e gentis principalmente com nossas crianças e bebê. O sorriso cativante das pessoas nos deixou a sensação de que apenas um fim de semana foi pouco. Vamos voltar!
Conforto e presteza dos funcionários
Da vista e do conforto.
Localizaçao . Elegante e confortavel.
localização informações turísticas na recepção do hotel
Da localização e das pessoas que trabalham neste hotel.
Adorei o ambiente confortável e tradicional. A hospitalidade e a simpatia dos proprietários são de realçar. O Museu com a história do Hotel merece a visita.
O quarto não possui frigobar
Localização. O hotel é velho e desconfortável. Deveria ser classificado como 3 estrelas e não como 4.
Vista para lago e café da manhã Cheiro de cigarro em todo o hotel
Muito simpática equipe
Senational views combine with an ideal location to ensure an enjoyable stay.The balcony is a real bonus. The hotel is really rundown and really needs a serious renovation. The breakfast was very ordinary.
the design of the hotel was really elegant style and really cozy. Location is the biggest strength, easy to access to the city center and train station. Room is comfortable and big. Price is a little bit expensive for this standard hotel, breakfast has narrow selection.
we really liked the view from the balkony and it's position. we did't like the behaviour of the front desk
Excellent location, parking, kind staff and suitable furniture. It was pleasure for us to sty in it.
excellent, personal service by the owner and hotel staff. bed and breakfast, personable feel, and unsurpassed location in the heart of Lugano. absence of good air conditioning in the summer.
Location was great, easy to shopping and restaurants, boat launch, our balcony view was beautiful They did not having parking for us so we had to park in a city ramp and it cost us extra
Size of room assigned. Secure Garage. They accomodated several changes of date efficiently. Could do with a re-furbish of the bathroom, if cold am not sure central heating would be up to it. It is expensive as is Lugano.
Lovely view of the lake, good service and clean room Price was abit steep
Secure parking and location Heating was not working but they quickly supplied an electric oil radiator or change of room
Very Clean hotel, very pleasant and helpful staffs
The staff and the short distance from the city center and the motorway too. The building oldness.
Pleasant proprietors personally serving on reception. 10 minutes walk to lakeside. Parking outside on two levels. New comfortable bed. Good shower, but a little difficult to enter. Good evening meal. Adequate and good quality breakfast with variety of breads and cheeses, plus fresh juices. Free use of ancient pc for internet. Breakfast on terrace very pleasant. Underground parking also available. Will be ideal for new Congress Centre when it is finished. Nr. funicular and main railway. 10 minutes walk to Lake. Pillowcases were huge, which meant feathers went flat. Very tight wc. No hand rail in Shower, even though it is difficult to enter. Food very salty in restaurant. Breakfast bit boring, same every day. Furnishings generally very old - chest of drawers fell apart. Public areas need refurbishing.
Location. Steps away from the lake and LAC art center (and Cory center). Also not too far from the main train station. Maybe a 20 minute walk. Taxis are crazy expensive in Lugano. Staff is very friendly. Especially Leila, who was very kind and helpful. Lugano is a very expensive city, so I don't like the prices, but this hotel is a fair price for the area and specific location
la grande cortesia dello staff la distanza dalla stazione in caso di bagaglio pesante
The staff was friendly and helpful with questions on the area. There was no air conditioning in the room, but the fan they provided was sufficient.
Warm welcome / cheerful staff / Breakfast at 12:00 for the nightclubbers ;-)
Check-in too early (6PM). We were late because of an accident on the highway. The Hotel called us and was incredibly unpolite.
Ease of access to town centre. Very comfortable room with large balcony and lake/mountain view. Very quiet being at the rear of the hotel. For us Brits - tea & coffee facilities in room was a bonus as not generally provided in European hotels The breakfast room was somewhat Cafeish - plastic tables and chairs - lacked ambience and breakfast offering were a little on the meagre side considering the room cost. Very expensive mini bar and no prices in room listed for that.
Convenient location, friendly personnel, tea kettle in the room was a great advantage.