location - right in the center of leeds city. The bar was lovely and the reception area was grand soft pillows - pillows bit to hard!
staff and room shower was a bit naff
Great rooms, central location very close to public transport, helpful staff.
The decor and the feel of the place. The staff were very helpful in particular the concierges It was a very quiet hotel, not somewhere I would go with a group of people.
Right next to the train station. Room was perfectly nice except for shower. The shower was moldy...smelled moldy and looked moldy.
It was in a good central location There was no full length mirror in my room and the hairdryer was rubbish
The Hotel has been refurbished to a high standard and the facilities are excellent. Very helpful and firendly staff. Accessing the location by car around the City's loop traffic system. Better signage would be beneficial.
Staff ensured we had a relaxing, hassle-free stay. The hotel decor was worth the visit!
Easy access from the train station and near shops and bars. Staff were very friendly and helpful and I loved the hotel decor.
Room was fine - good bathroom Firstly I had afternoon tea - the scones had been defrosted for too long or were stale, and the cream was artificial. Secondly I booked an early morning call and newspaper but received neither
Localização centrlal. Confortável. no
Já conheço o hotel desde há 4 anos. Acho que se encontra numa óptima localização,,o ambiente é agradável, os funcionários muito simpáticos e sinto segurança. O facto do aquecimento estar dependente da permanência no quarto.Desliga quando se retira o cartão magnético.
My freshly cooked breakfast Tiny bedroom. No facilities
Noise caused by parties on two nights. Inadequate checkin process
Communal areas could have done with some more cleaning -
The staff who were very helpful and polite were the only saving grace about this hotel Why is this hotel a 4* - the first room I had was dirty and out dated. The base of the bed was held together with gaffer tape the bathroom was mouldy. I changed rooms (only a single available) and the new room was cleaner but you had to be a contortionist to get into the shower - very bad design and would not have been easy for anyone who wasnt agile
The bed was really comfy Bathroom a bit small and shower could have been at opposite side of bath. The bedroom was very hot even with the window open
When a basic twin room was not available I was upgraded free to a better class of room. It was very nice to have hotel staff be so helpful.
Everything. Could not fault anything and would definateley recommend to friends.
Very easy to find and a very good location of the hotel. Good shopping nearby. Good atmosphere and nice events at the hotel. The breakfast was absolutely excellent. Have none.
it was very upmarket, and the staff could not have been more helpful. very good value for money. nothing
The staff simply could not have been more accomodating or helpful. Room was great, really good size and the bed extremely comfortable. Sometime took forever to get telephone answered on reception especially in late evening. Mobiles simply did not work in the building. Lighting in room could have been better. It was a little dark.
Good looking hotel, stylish and comfortable.
The overall feeling of staying somewhere very luxurious and the friendliness of the staff.
The room was perfect for a romantic night away - the room was lovely and the bed was so comfy you wouldnt want to leave the room. The service is excellent with very approachable staff. no complaints -
i would highly recommend the hotel to both business and leisure travelers, situated idea for relaxing stay , rooms excelent standard, staff fantastic and very helpful as a regular visitor to Leeds i will be a regular guest at the hotel for certain