Friendliness of staff
The friendliness and politeness of all the staff in the hotel. Its central location and excellent breakfast provided/ Nothing.
The hotels decor, quick friendly service and nice location, tucked away off main street. Also nice relaxed atmosphere with all different "types" of people. The equipment in the gym was looking a bit old and worn
Staff on reception were excellent - couldn't be more helpful Standard of breakfast both in terms of service and quality was not what I would have expected for a hotel of this rating.
location the first room we were given had not been cleaned or bedding changed,
Top class hotel, grt location, food and staff ,and value well done I may find one in the future again not yet, thanks!
A very comfortable room! No noise from corridor or neighbouring rooms. Very good breakfast. Instant help from staff when required. Evening meal menu somewhat restrictive and unimaginative!
Excellent location, less than two minute walk to city centre
Lovely comfortable room plenty of facilities. Excellent breakfast with plenty of choice. Good leisure facilities. Central position near shops and rail station.
Leisure facilities, comfortable room, excellent toiletries, good breakfast. Evening meal was fine, but wine list is grossly overpriced!
the look and location noise and no air con
Spacious, bright, modern, clean & easy access to town centre. Traffic noise prevented my wife from sleeping - we tried keeping the windows closed but the noise was still audible, & closed windows were uncomfortable in the absence of air conditioning.
On arrival I went to the reception desk to which I proceeded checking in with one male member of staff. Unfortunately he was disctracted by a non guest trying to get into the hotel, therefore he left me at reception. Another receptionist then came to assist, who apologised, however I wasn't too bothered because the receptionise was chatty and this is something very rare. She has a very good sense of humour and covered up the waiting durind teh booking in process. I didn't like the fact that you couldn't get room service, with regards to bottles of wine, but you could get food.Also I think that having to pay for parking while being a resident of the hotel is a tad harsh.
Very easy to get to park car and leave it until ready to go home
The room was big and nice, beds comfortable, bathroom nice and clean. Breakfast was good and the hotel bar very nice.
The Ironing board collapsed and came off the wall
Great standard/VFM of Exec Double room When checking-in, was given standard room as opposed to the booked Exec room, staff showed absolutely no apology or concern that a mistake had been made. Overall, Reception staff were cold and not welcoming, they just 'do the job' albeit generally efficiently. Disappointing approach for such a nice hotel.
price, location and quality of the room. the receptionist was very ppor, on the verge of rude.
Not aloowing more than 2 adult to one room
Reception area was impressive Staff on reception not very effficient The reservation was not in the system. Alternative room booked but this was a smoking room on a very noisy second floor. No apology for the mix up.
no okay Only problem was the breakfast it was cold and slightly undercooked - but apart from that nothing
location - right in the center of leeds city. The bar was lovely and the reception area was grand soft pillows - pillows bit to hard!
The Hotel has been refurbished to a high standard and the facilities are excellent. Very helpful and firendly staff. Accessing the location by car around the City's loop traffic system. Better signage would be beneficial.
Room was fine - good bathroom Firstly I had afternoon tea - the scones had been defrosted for too long or were stale, and the cream was artificial. Secondly I booked an early morning call and newspaper but received neither
Staff ensured we had a relaxing, hassle-free stay. The hotel decor was worth the visit!
Right next to the train station. Room was perfectly nice except for shower. The shower was moldy...smelled moldy and looked moldy.
Easy access from the train station and near shops and bars. Staff were very friendly and helpful and I loved the hotel decor.
Great rooms, central location very close to public transport, helpful staff.
The decor and the feel of the place. The staff were very helpful in particular the concierges It was a very quiet hotel, not somewhere I would go with a group of people.
staff and room shower was a bit naff
It was in a good central location There was no full length mirror in my room and the hairdryer was rubbish
Muito acolhedor,pessoal muito simpatico,exelente pequeno almoço e quarto magnifico,muito bem localizado. Para ver tv no quarto teria que pagar,muito desagradavel!!
Trata-se dum hotel bem localizado, no centro da cidade, apesar de estar num sitio tranquilo, perto da estação central do comboios de Leeds e da zona comercial da cidade. Uma boa relação preço / qualidade. Não tenho nada a objectar
Localização centrlal. Confortável. no
Já conheço o hotel desde há 4 anos. Acho que se encontra numa óptima localização,,o ambiente é agradável, os funcionários muito simpáticos e sinto segurança. O facto do aquecimento estar dependente da permanência no quarto.Desliga quando se retira o cartão magnético.
Overall a thoroughly enjoyable experience. felt so comfortable I extended my stay another night.
The City Inn Leeds is a very modern hotel with an impressive imac in every room. Very clean and spacious bedrooms,excellent value for money. Being very new there was still much building work around the hotel, and the hotel was hard to find, poorly sign-posted.
Value for money, location, room and view from it. Very clean room well set out. On the eleventh floor there seemed to be a constant fan noise which we didn't think wasa the air con heating of other guests (we didn't have ours on). Great breakfast but the black pudding was not great, perhaps sourcibng it from the home of black pudding - Bury- would be better.
Excellent service and very nice room. None
Service was excellent, food also excellent would definately reccomend this hotel The breakfast area was a little crampt
Very good the staff very helpfull and frendley
Modern, chic, stylish hotel in a great location in city centre. Staff are excellent very helpful & friendly.
Staff very friendly and very professional. Room was to a very high standard and very clean. No
the price and convenience only reservation is noise between bedrooms esp late at night
the bed was comfy the telly was good the building is completly soulless,everything is so perfect its too much.the toilet extract stays on permenantly and its noisey,the light switches all clunk on and off and you hear even your neighbours.
Excellent breakfast included in the price which made a big difference to me booking it and a good and speedy lift in spite of the hotel being busy parking difficult and shower could be more powerful - sofa bed was made up but was not needed
Centrally located (5 mins walk into the city centre). An excellent value Hotel.
Hotel staff did not konw about local attractions in the area, particularly the brewwery across the road.
Good location, walking distance to shops, bars and nightlife. perfect for a shopping weekend or a night out. clean, spacious rooms and good breakfast. Parking is at an extra cost and is 5 mins walk away
The staff were impeccable in the level of service they offered. The room was clean and well appointed. The best thing thoug as far as I was concerend was the location.
the location by the Brewery Warf very expensive for the standard of accomodation and services provided
Very easy to find and a very good location of the hotel. Good shopping nearby. Good atmosphere and nice events at the hotel. The breakfast was absolutely excellent. Have none.
The bed was really comfy Bathroom a bit small and shower could have been at opposite side of bath. The bedroom was very hot even with the window open
Everything. Could not fault anything and would definateley recommend to friends.
Communal areas could have done with some more cleaning -
Noise caused by parties on two nights. Inadequate checkin process
When a basic twin room was not available I was upgraded free to a better class of room. It was very nice to have hotel staff be so helpful.
The staff who were very helpful and polite were the only saving grace about this hotel Why is this hotel a 4* - the first room I had was dirty and out dated. The base of the bed was held together with gaffer tape the bathroom was mouldy. I changed rooms (only a single available) and the new room was cleaner but you had to be a contortionist to get into the shower - very bad design and would not have been easy for anyone who wasnt agile
My freshly cooked breakfast Tiny bedroom. No facilities
Very nice clean and comfortable room(405) Excellent breakfast selection. Good that you can virtually guarantee a car parking space. Not many hotels in Leeds City centre can. No
very helpful and friendly staff the only issue is the parking at the hotel, I feel that this is very poor with narrow spaces and there aren't that many spaces
I was nicely surprised at this hotel. It had had a few bad reviews but I thought it was good. The decor is a little dated ( no flat screen) but always clean, tiday, helpful staff, great pool and amazing breakfast :-) No complaints
Not alot to be honest. Stay in hotels frequently first time in a Crowne Plaza and was ot impressed with anything. The check in was slow the room was ok but not 4 star. The hotel bedroom corridor smelt of cigarettes. Breakfast poor and so were staff on duty, would stay elsewhere in Leeds in the future and would not recommend hotel to friends.
I liked the pool facilities especially The breakfast was excellent but thought the dinner let the hotel down. IPerhaps in error we chose from the loose leaf sheet menu and the food was not worthy of such an hotel.
Lovely welcome from the staff at check in. Room was clean and in good order, bed was perfect. Bathroom was a good size.
Location, leisure facilities, helpful staff Would have preferred tea in teapots at each table at breakfast
Good swimming pool, ample car parking, good restaurant both for breakfast and evening dinner Expensive internet charge
Unwinding and relaxing atmosphere. The breakfast prices were extortionate so we chose to eat our breakfast elsewhere.
home from home and better than staying in a hotel The room was very hot and at times noisy from the people above and from the nearby building work.Air conditioning would help rather than just a fan so I could close the window and keep out the noise!
there was empty bottles of spirits in one of the kitchen cupboards. (4)
facilities and room size were excellent value for money. Parking just across the road was very handy. a little out of town but as long as your know this it should not be a problem.
This is a catered apartment set-up. The rooms are very modern and beautifully designed. Cleanliness excellent, with breakfast in the fridge as an extra. Location is not the best, but Leeds city centre is about 10 mins walk away
The bed was very comfty! And had a lot of appliances The room and cuterly and glasses were dirty, we were up all night with people running around the corridors
Clean - well equipped - stylish - affordable - convenient Room was cold.
I absolutely loved the apartment, it was very modern, classy and chic. It was imacculate interms of cleanliness. And the staff at the reception were very polite, friendly and helpful. It was too far a walk from city centre.
very omfortable and spacious, amenities were excellent
I liked having a fully equipped kitchen and we were able to heat and cook our own food The toilets made a loud noise after every flush
Good Room and central to Leeds Bed very hard and lumpy. Perhaps the manager should spend a night in it
The quality and decor of our room was fantastic (206). Poor customer service, made to feel uncomforatable and unwelcome on arrival. Also were told by resteraunt staff we had to pay for 'hot breakfast' and were only entitled to continental, which we were later informed was incorrect as we had already paid for breakfast with our room.
The room and the look overall of the hotel. The staff was good and friendly but not too fast/would not listen much. Or maybe they were not used to accents.
we enjoyed our stay with the front desk staff really good.siobahn was excellent and we are looking forward to our next staff
Good cleanliness, comfortable room. Very poor meal. Room not ready at check-in, Replacement room - heating not working, third room smaller with poor view of fire escape - cot never transfered to third room! Food very mediocre for the the price, waiter with terrible English - I had to revert to French to make ourselves understood!
Extremely difficult to find when driving - no signs to the hotel nor adequate signposting of the hotel itself
the quick, friendly and helpful staff that checked us in. also the state of the room was prefect for are arrival.
comfort and cleanliness of facilities breakfast noy included in room price
Relaxed atmosphere, helpful staff, beautiful linen. The linen and bedding was gorgeus but the bed a bit hard and lumpy. I found the black corridors rather depressing. Water not as hot as I would have like for morning shower.
Room was excellent & ideally located for city shopping & bars Mini Bar needs choice expanding
Very well positioned for all Leeds centre locations. The staff were very helpful. Found the room wasn't great, main issue was the strong disinfectant smell in every corner of the room.
the hotel was in easy reach of leeds city center and we had a excellent room with a view a bigger bar of soap and not having a kettle in th room even tho there was a tv !!!!
very good value, simple & clean rooms with really helpful staff. Would recommend. Everything fine :)
Price and the ability to buy takeaway food from local restaurants Hard beds. Number one issue is that it definitely needs a better mattress. Television volume control did not work. They was a 10 cm large lump of dried something on the wall. Yeuch!
Very basic but well thought out formula, however the environs could have been kept cleaner and as it was the cheapest hotel in Leeds on line it seems to attract people who are less considerate of other guests, loud in corridors and slamming doors continually in the wee small hours. Lots of rubbish round the steps and front doors encouraging more litter unfortunate drain smalls in corridors when they were cleaning the rooms. The heating was not effective in the room.
only the price is very attractive. each room is equipped with shower and bathroom. very cost effective. there is no kettle in the room, if you wanna some hot tea or coffee, you always have to go to downstair to ask for it. and everything about this hotel made me feel like it is a student accommodation. i do not think i will stay here again. though the location is in city center, but it is difficult to reach some interesting area, no bars, no stores, very bad.
the view from the room window.went to relax for the weekend but it was really noisy.
For us it was the proximity to the family that we were visiting It was a bit noisy at night as our room was over the entrance and the hotel was busy with a big wedding. This was inevitable & no fault of the hotels
This is a pleasant hotel set in wooded grounds in a convenient location on the Otley Road in Leeds. Easily accessed by public transport. There was some noise in the corridor from some other residents late one night.
bad choice you need to view room 31 described a junior double room with no access from one side of bed and no second side table poor pillows and no extra supplied room would not pass vetting if opening a new B & B this is a 4star hotel I have written to them .Small room is one thing but this room described as a double suite most misleading that a double room should not have access to bed from both sides as one was right up against the wall - had to climb to get into far side - not good especially if you have to climb over someone in the middle of the night but one aspect Roll over and you hit the wall ....
Nothing - there was nothing outstanding for this hotel Initial room too small for two people, oppressively hot with no thermostat, on opening windows found that the entire frames were covered in black mold. The bath/shower was ripe with mold. the plug in the sink did not fit properly. The TV was far from properly tuned to any channel. The upgrade still had problems and the breakfast was of a poor quality in our experience
Atmosphere, scenery, presentation of meals + warm Staff breakfast time could be more flexible (extended a little later)
i likked the hotel,the staff was very nice specially Nazareth at the reception.recommended place for bussiness travel
Room was comfortable and breakfast good I specifically asked for a quiet room but was given what must have been one of the noisiest on that night due to a wedding party. Wedding guests were on a patio area outside the bar just below our second floor window making a horrendous noise (chanting, shouting and singing) until at least 0300. If our room had been the other side of the corridor it would have been fine. We had to keep the windows closed to block out as much of the noise as possible making the room hot and stuffy. If there is a party on it would be sensible to give guests not attending the party rooms away from the bar and party room areas and rooms near those areas to the party goers! Also, the shower in the hotel was inadequate - so scaled up that only a trickle of water came out of it.
its always comfortable, easy to park and close to my daughters' university accommodation shower and bathroom a little small.
The room was so small and shower didnt work properly
The rooms was spacious and to a high quality Lack of available seating in the bar and the restaurant was closed off. They could have made the restaurant available for people to sit and drink if nothing else
no much very old tired and I check out after only one night
Easy access to city centre old fashioned, small room
The room was quiet - which I had requested. Poor position on crossroads - I had a family member coming to fetch me & it was difficult to find the hotel within the oneway system - and then nowhere to park
Easy to find, Friendly staff and good quality clean rooms what more can you ask for.
Convenient location - room was very quiet at night time. Easy check-in. Excellent price.
Very Clean, friendly and great value, close to Leeds city centre and night life Value of Soft drinks at the Bar
Friendly staff and a pleasant atmosphere particularly in the reception area. A glass of wine at checkin was a nice touch too. Some of the corridors (but not the rooms) smelt of cigarette smoke
Bathroom was very nice. Bar was good and I enjoyed the breakfast.
Great location. 24 hr front desk. Warm & friendly staff Breakfast wasn't included. The parking is only free up to 9am
like family environment, clean. very bad WIFI service, NOT good for business customers. CHEN MING HSU
Pessoal muito disponivel e simpático, quarto simples mas impecavelmente limpo, o que em Inglaterra é dificil. Perto da estação de comboios (10 mns a pé ouu menos). Jantar de excelente qualidade mas em doses muito pequenas, o que não condiz com o tipo de clientes do hotel e preço.
Simpatia, colaboracao do staff
The staff simply could not have been more accomodating or helpful. Room was great, really good size and the bed extremely comfortable. Sometime took forever to get telephone answered on reception especially in late evening. Mobiles simply did not work in the building. Lighting in room could have been better. It was a little dark.
Good looking hotel, stylish and comfortable.
The room was perfect for a romantic night away - the room was lovely and the bed was so comfy you wouldnt want to leave the room. The service is excellent with very approachable staff. no complaints -
i would highly recommend the hotel to both business and leisure travelers, situated idea for relaxing stay , rooms excelent standard, staff fantastic and very helpful as a regular visitor to Leeds i will be a regular guest at the hotel for certain
The overall feeling of staying somewhere very luxurious and the friendliness of the staff.
it was very upmarket, and the staff could not have been more helpful. very good value for money. nothing