Muito acolhedor,pessoal muito simpatico,exelente pequeno almoço e quarto magnifico,muito bem localizado. Para ver tv no quarto teria que pagar,muito desagradavel!!
Trata-se dum hotel bem localizado, no centro da cidade, apesar de estar num sitio tranquilo, perto da estação central do comboios de Leeds e da zona comercial da cidade. Uma boa relação preço / qualidade. Não tenho nada a objectar
Já conheço o hotel desde há 4 anos. Acho que se encontra numa óptima localização,,o ambiente é agradável, os funcionários muito simpáticos e sinto segurança. O facto do aquecimento estar dependente da permanência no quarto.Desliga quando se retira o cartão magnético.
Localização centrlal. Confortável. no
Hotel staff did not konw about local attractions in the area, particularly the brewwery across the road.
Centrally located (5 mins walk into the city centre). An excellent value Hotel.
the price and convenience only reservation is noise between bedrooms esp late at night
the location by the Brewery Warf very expensive for the standard of accomodation and services provided
Good location, walking distance to shops, bars and nightlife. perfect for a shopping weekend or a night out. clean, spacious rooms and good breakfast. Parking is at an extra cost and is 5 mins walk away
the bed was comfy the telly was good the building is completly soulless,everything is so perfect its too much.the toilet extract stays on permenantly and its noisey,the light switches all clunk on and off and you hear even your neighbours.
Excellent breakfast included in the price which made a big difference to me booking it and a good and speedy lift in spite of the hotel being busy parking difficult and shower could be more powerful - sofa bed was made up but was not needed
The staff were impeccable in the level of service they offered. The room was clean and well appointed. The best thing thoug as far as I was concerend was the location.
Staff ensured we had a relaxing, hassle-free stay. The hotel decor was worth the visit!
Right next to the train station. Room was perfectly nice except for shower. The shower was moldy...smelled moldy and looked moldy.
The decor and the feel of the place. The staff were very helpful in particular the concierges It was a very quiet hotel, not somewhere I would go with a group of people.
The Hotel has been refurbished to a high standard and the facilities are excellent. Very helpful and firendly staff. Accessing the location by car around the City's loop traffic system. Better signage would be beneficial.
Room was fine - good bathroom Firstly I had afternoon tea - the scones had been defrosted for too long or were stale, and the cream was artificial. Secondly I booked an early morning call and newspaper but received neither
It was in a good central location There was no full length mirror in my room and the hairdryer was rubbish
Great rooms, central location very close to public transport, helpful staff.
location - right in the center of leeds city. The bar was lovely and the reception area was grand soft pillows - pillows bit to hard!
Easy access from the train station and near shops and bars. Staff were very friendly and helpful and I loved the hotel decor.
staff and room shower was a bit naff
the friendly welcome and general helpfulness of the staff. the food was not good in either restaurant, though the breakfast choice was very good. We had to wait until almost 10pm for a table we had booked for 9. Not a good selection for vegetarians. The food was cold. But the staff in general were very pleasant. I would recommend the hotel but not the restuarant.
Breakfasts always good internet not in rooms or working properly
Excellent breakfast bar Exit access going north on to Otley Road
Pool/Spa, bar staff and atmosphere good, bar food also good Bed not very comfortable and moved too easily.
Large, clean hotel.
the whole experiance the staff were excellant and the spa was great
Food of high standard. Drink prices excessive. Not all restaurant open in evenings meaning guests turned away unless booked. Why are residents expected to book?
Excellent value for money with very good facilities. Staff very obliging and pleasant at all times. Good parking facilities -free. Single beds too narrow.
The room was only made up for one person in the bathroom and one of the towels provided was so thin it actually had a hole in it.Also with a room overlooking the car park we were kept awake for about an hour by guests leaving the bars.
The pool and leisure facilities We were told we had a quiet room but were given one directly over the bar so we hardly slept, ruined what would have been a great weekend
there was empty bottles of spirits in one of the kitchen cupboards. (4)
facilities and room size were excellent value for money. Parking just across the road was very handy. a little out of town but as long as your know this it should not be a problem.
The bed was very comfty! And had a lot of appliances The room and cuterly and glasses were dirty, we were up all night with people running around the corridors
Clean - well equipped - stylish - affordable - convenient Room was cold.
I liked having a fully equipped kitchen and we were able to heat and cook our own food The toilets made a loud noise after every flush
This is a catered apartment set-up. The rooms are very modern and beautifully designed. Cleanliness excellent, with breakfast in the fridge as an extra. Location is not the best, but Leeds city centre is about 10 mins walk away
I absolutely loved the apartment, it was very modern, classy and chic. It was imacculate interms of cleanliness. And the staff at the reception were very polite, friendly and helpful. It was too far a walk from city centre.
very omfortable and spacious, amenities were excellent
home from home and better than staying in a hotel The room was very hot and at times noisy from the people above and from the nearby building work.Air conditioning would help rather than just a fan so I could close the window and keep out the noise!
Reception area was impressive Staff on reception not very effficient The reservation was not in the system. Alternative room booked but this was a smoking room on a very noisy second floor. No apology for the mix up.
price, location and quality of the room. the receptionist was very ppor, on the verge of rude.
The room was big and nice, beds comfortable, bathroom nice and clean. Breakfast was good and the hotel bar very nice.
The Ironing board collapsed and came off the wall
Spacious, bright, modern, clean & easy access to town centre. Traffic noise prevented my wife from sleeping - we tried keeping the windows closed but the noise was still audible, & closed windows were uncomfortable in the absence of air conditioning.
no okay Only problem was the breakfast it was cold and slightly undercooked - but apart from that nothing
the look and location noise and no air con
Very easy to get to park car and leave it until ready to go home
Not aloowing more than 2 adult to one room
On arrival I went to the reception desk to which I proceeded checking in with one male member of staff. Unfortunately he was disctracted by a non guest trying to get into the hotel, therefore he left me at reception. Another receptionist then came to assist, who apologised, however I wasn't too bothered because the receptionise was chatty and this is something very rare. She has a very good sense of humour and covered up the waiting durind teh booking in process. I didn't like the fact that you couldn't get room service, with regards to bottles of wine, but you could get food.Also I think that having to pay for parking while being a resident of the hotel is a tad harsh.
Great standard/VFM of Exec Double room When checking-in, was given standard room as opposed to the booked Exec room, staff showed absolutely no apology or concern that a mistake had been made. Overall, Reception staff were cold and not welcoming, they just 'do the job' albeit generally efficiently. Disappointing approach for such a nice hotel.
Everything. Could not fault anything and would definateley recommend to friends.
The bed was really comfy Bathroom a bit small and shower could have been at opposite side of bath. The bedroom was very hot even with the window open
My freshly cooked breakfast Tiny bedroom. No facilities
Very easy to find and a very good location of the hotel. Good shopping nearby. Good atmosphere and nice events at the hotel. The breakfast was absolutely excellent. Have none.
When a basic twin room was not available I was upgraded free to a better class of room. It was very nice to have hotel staff be so helpful.
Noise caused by parties on two nights. Inadequate checkin process
The staff who were very helpful and polite were the only saving grace about this hotel Why is this hotel a 4* - the first room I had was dirty and out dated. The base of the bed was held together with gaffer tape the bathroom was mouldy. I changed rooms (only a single available) and the new room was cleaner but you had to be a contortionist to get into the shower - very bad design and would not have been easy for anyone who wasnt agile
Communal areas could have done with some more cleaning -
location the first room we were given had not been cleaned or bedding changed,
Staff on reception were excellent - couldn't be more helpful Standard of breakfast both in terms of service and quality was not what I would have expected for a hotel of this rating.
A very comfortable room! No noise from corridor or neighbouring rooms. Very good breakfast. Instant help from staff when required. Evening meal menu somewhat restrictive and unimaginative!
Excellent location, less than two minute walk to city centre
The hotels decor, quick friendly service and nice location, tucked away off main street. Also nice relaxed atmosphere with all different "types" of people. The equipment in the gym was looking a bit old and worn
Top class hotel, grt location, food and staff ,and value well done I may find one in the future again not yet, thanks!
Friendliness of staff
Lovely comfortable room plenty of facilities. Excellent breakfast with plenty of choice. Good leisure facilities. Central position near shops and rail station.
Leisure facilities, comfortable room, excellent toiletries, good breakfast. Evening meal was fine, but wine list is grossly overpriced!
The friendliness and politeness of all the staff in the hotel. Its central location and excellent breakfast provided/ Nothing.
Excellent service from staff who were polite and helpful particularly as our stay did not get off to a good start. Leisure facilities were of a very high standard and the rooms were comfortable and well furnished We booked two rooms unfortunately in one room when the bed was turned down it was to find the bed had not been changed from the previous guest and in fact still had the other persons pyjamas under the pillow. This followed on from being served the wrong food in the restuarant and waiting 45 minutes for our drinks
Good road links.Fresh hotel with good facilities. Friends did not the early morning call they requested. Hooks required to bathroom door for clothes/bathrobe.
Polite staff room and hotel clean modern decor upto date with colours. Room had to be rearranged booked twin taken to a double. Time wasted for staff
A very nice, clean, comfortable hotel None
Leaving Uncomfy bed, noisy room, salty bacon
The swimming pool and health club The lack of attention to detail.
lovely hotel...shame about the rumble of traffic from the M62
I loved the contemporary feel of the Hotel. My room was beautifully furnished and very comfortable. The reception staff were extremely efficient & welcoming. I brought a colleague back to the Hotel for a 'quiet' drink so that we could discuss the day's work - un-fortunately, there were many, noisy children running around the lounge/reception area
Modern, fresh decor, reception staff excellent, Glasses in the bathroom dirty, service at breakfast very slow - almost non existant.
clean modern convenience for shopping not well signposted, bed uncomfortable because not locked together correctly
leisure facilities - bar meals i think the quality, choice and style of bar meals is far superior the style and qaulity of the restaurant. Carvery's are very old fashioned
Good location for our purposes, good layout, nice and roomy hotel, friendly staff Smoke alarm went off twice in middle of night, 4.00am and 5.30 am, should have room cleansing charge for smokers, hotel in Chester has £150 per day room cleansing if smokers smoke in room. No apology offered for inconvenience.
Bathroom could have been cleaner. One window was broken and couldn't be closed. Room service breakfast was very poor quality.
The leisure facilities were filthy, very very dirty throughout. I put a complaint to the duty manager who was not proffesional nor did he offer an acceptable response. The general feeling was of disorganisation and apathey. I would not return to this hotel.
The location of the hotel was excellent for anyone wanting to avoid the horrors of driving in Leeds city centre. The hotel has seen better days and the decor was rather dark and gloomy in the reception and bar areas. The food in the restaurant was good but rather expensive for a three star hotel.
location and leisure facilities
everything was perfect,so relaxing. no
I can't decide between the greasy floor in the Bathroom or the dirty curtains. The general state of disrepair was very quaint though and the dysfunctional shower was a source of great amusement. The general smell of the part of the hotel we were put up in wasn't to our liking, I suppose the smell of dead cats is an acquired taste.
The room (229) was at ground level and quiet. View from our window was pleasant with no buildings in sight. Walks direct from rear of hotel enjoyable. Access into Leeds, if need be, can be made by public transport from just outside the hotel, very convenient. Nothing!
Overpriced bar, you are charged to listen to music in your room, overpriced breakfast that had only a continental option.
Our stay was comfortable and the hotel provided everything we needed. I would say I found the staff friendliness and efficiency the best experience, they were excellent . I think the room was pleasant but the bathroom decor slightly dated and a little bit tired looking.
the staff and the room service and the room. It was better than I had expected the location.
The breakfast buffet was excellent. The rooms were spacious. The staff was incredibly helpful. By far our favorite hotel of our three week stay in the Britains. The fact that there weren't more like it available elsewhere!
It was ideally placed for my purposes; dinner was nice and reasonable value and breakfast was nice. I had a cold at the time and wasn't feeling great but I slept fairly well and the people were nice. It was nothing spectacular but there was little to criticse Well you did ask! - There was a hot pipe running vertically throught the wardrobe that made it difficult to control temperature in the room.
The food was of a good standard and the staff was very helpful and friendly. The room was on the ground floor, it was very noisy with many people banging doors in the early hours. The room was an adjoining room and voices from the other room were easily heard. The cleanliness of the bar and table surfaces were not good.
Hot water stays hot. Comfy beds,we were a family of three and there were plenty of spare pillows and towels available in the room without having to ask for them, which I often have to when travelling with the family Have used hotel over the last 10-15 years, decor looking a bit faded and unchanged. That they no longer supply biscuits with the tea and coffee facilities, the restaurant closes too early on the weekend
Staff were very pleasant Probably location as too far out of town and charges for taxis were very expensive
The buffet breakfast was very good. All staff we came into contact with were friendly and helpful. Beds were comfortable. The bathroom was very jaded with mould on the grouting and rust forming around the bath taps.
The hotel looked very grand from the front and did not dissapoint room was very spacious spa facilitys were very good and the gym was also of a high standard Very happy with my stay.
Helpfulness and friendliness of staff. Comfortable lounges, restaurants etc. Generally excellent ambience and surroundings
Good location, but only if you are driving. Very attentive and pleasant staff. Nice grounds/gardens. Eating or drinking anything at all will be very expensive. Restaurant food is excellent, but at a price, and certainly not for kids. Ambience of hotel is a bit over-subdued, almost stuffy. So take your partner there, but not the family.
It is a stunning hotel, very grand with fantastic hall-way and dinning rooms. The spa is well worth visiting with a whirl pool, swimming pool, steam-room and sauna. Breakfast is great, buffet style so plenty to chose and eat. The rooms are a little dated and twee, could do with a flat-screen TV and some reading material- Yorkshire toursit magazines etc.
It seemed very luxurious. Too many faults without any offer of repayment. To have no working PPV tv, a faulty phone, half a room service menu and an already complete breakfast menu is not what I would expect from a hotel of this rating.
Beautiful setting, beautiful building, There were other weddings happening at the hotel which felt a little less special than if the one I was attending had been the only one. No sewing kit in the room for last minute wardrobe disfunctions!
The staff were very courteous
Room very clean. Staff were very friendly and food was good. Lovely surroundings and just 15 minutes drive into the centre of Leeds.
Scenery and politeness of the staff Stupidly expensive bar, mini bar and room service prices. Very noisy at night as one functions revellers kept singing and banging doors
Friendly and helpful staff Bar prices a bit steep
Room was comfortable and breakfast good I specifically asked for a quiet room but was given what must have been one of the noisiest on that night due to a wedding party. Wedding guests were on a patio area outside the bar just below our second floor window making a horrendous noise (chanting, shouting and singing) until at least 0300. If our room had been the other side of the corridor it would have been fine. We had to keep the windows closed to block out as much of the noise as possible making the room hot and stuffy. If there is a party on it would be sensible to give guests not attending the party rooms away from the bar and party room areas and rooms near those areas to the party goers! Also, the shower in the hotel was inadequate - so scaled up that only a trickle of water came out of it.
For us it was the proximity to the family that we were visiting It was a bit noisy at night as our room was over the entrance and the hotel was busy with a big wedding. This was inevitable & no fault of the hotels
bad choice you need to view room 31 described a junior double room with no access from one side of bed and no second side table poor pillows and no extra supplied room would not pass vetting if opening a new B & B this is a 4star hotel I have written to them .Small room is one thing but this room described as a double suite most misleading that a double room should not have access to bed from both sides as one was right up against the wall - had to climb to get into far side - not good especially if you have to climb over someone in the middle of the night but one aspect Roll over and you hit the wall ....
the view from the room window.went to relax for the weekend but it was really noisy.
The room was so small and shower didnt work properly
Atmosphere, scenery, presentation of meals + warm Staff breakfast time could be more flexible (extended a little later)
its always comfortable, easy to park and close to my daughters' university accommodation shower and bathroom a little small.
This is a pleasant hotel set in wooded grounds in a convenient location on the Otley Road in Leeds. Easily accessed by public transport. There was some noise in the corridor from some other residents late one night.
Nothing - there was nothing outstanding for this hotel Initial room too small for two people, oppressively hot with no thermostat, on opening windows found that the entire frames were covered in black mold. The bath/shower was ripe with mold. the plug in the sink did not fit properly. The TV was far from properly tuned to any channel. The upgrade still had problems and the breakfast was of a poor quality in our experience
i likked the hotel,the staff was very nice specially Nazareth at the reception.recommended place for bussiness travel
nada Funcionarios extremamente antipaticos não sensiveis ás necessidades dos hospedes decididamente não recomendavel a casias joveis principalmente com bebes pois faltam muitas acessibilidades com um verdadeiro labirinto para chegar ao quarto subindo e descendo escadas com um bebe respectivo carrinho e malas um verdadeiro drama.
Good swimming pool, ample car parking, good restaurant both for breakfast and evening dinner Expensive internet charge
Unwinding and relaxing atmosphere. The breakfast prices were extortionate so we chose to eat our breakfast elsewhere.
Location, leisure facilities, helpful staff Would have preferred tea in teapots at each table at breakfast
I was nicely surprised at this hotel. It had had a few bad reviews but I thought it was good. The decor is a little dated ( no flat screen) but always clean, tiday, helpful staff, great pool and amazing breakfast :-) No complaints
Not alot to be honest. Stay in hotels frequently first time in a Crowne Plaza and was ot impressed with anything. The check in was slow the room was ok but not 4 star. The hotel bedroom corridor smelt of cigarettes. Breakfast poor and so were staff on duty, would stay elsewhere in Leeds in the future and would not recommend hotel to friends.
very helpful and friendly staff the only issue is the parking at the hotel, I feel that this is very poor with narrow spaces and there aren't that many spaces
I liked the pool facilities especially The breakfast was excellent but thought the dinner let the hotel down. IPerhaps in error we chose from the loose leaf sheet menu and the food was not worthy of such an hotel.
Very nice clean and comfortable room(405) Excellent breakfast selection. Good that you can virtually guarantee a car parking space. Not many hotels in Leeds City centre can. No
Lovely welcome from the staff at check in. Room was clean and in good order, bed was perfect. Bathroom was a good size.