Prós: The room was so large! Loved the space it provided for us.
Contras: 10pm rule for kids was not enforced. Late night running the halls. Need more toilet paper stocked in the rooms.
Prós: newly remodeled smells new very nice
Prós: Nice, clean hotel
Prós: The staff were extremely friendly and helpful.. and those chocolate chip cookies...
Prós: Everything was clean and the staff was friendly
Prós: I thoroughly enjoyed my 3 day stay. The staff was very friendly and helpful, and Breakfast was good, hot and fresh. My room was very clean, and quiet.The hotel location was perfect, on a side street, close to a main road, but not on it.
Contras: It was unusually hot, and there is no air conditioning in the upper hallways. But no big deal.
Prós: Staff friendly
Contras: over charged my card
Prós: It had a great modern feeling. The staff was very helpful and nice.
Contras: The furnishings, though modern and sleek looking, were really cheap. The doors were big and sounded solid when shutting, but you can hear everything through them. Every door slam along the corridor or in the rooms next door can be heard in the room.
Prós: The decorum was excellent!
Contras: The breakfast buffet was not adequately staffed considering how booked the hotel was. It took extra long to get a quick breakfast.
Prós: Hotel looks recently renovated to the point of surprising me. Very friendly staff.
Contras: Loud teens running through the hall late at night
the pool was out of order, the desk worker wasnt accomadating when asked what could compinsate for the pool.
Prós: The room was modern and up to date.
Contras: There wasnt much extra space to move around in.
Prós: Quality hotel. Very clean, large, nicely-decorated room. Good location, plenty of parking. Plenty of shopping and dining nearby.
Contras: Guests having party, drinking, ALL afternoon on patio right under room, until at LEAST 12:30 A.M. Overnight front desk staff was completely unhelpful. Clerk clearly didn't care that us and our 3 year-old were being kept awake. Even when we complained at 12:30 A.M. about the noise, he brushed it off and did nothing to help. Otherwise, staff and hotel were excellent, but when the front-desk clerk sides down-plays guest complaints and sides with a bunch of drunks... we will NOT be staying here again.
Prós: We went for a wedding and stayed here.the front area is beautiful when you walk in! Our room was very clean and all staff was very helpful and polite. Breakfast and bar was not included in price but was available and really nice. There is a lovely courtyard only accessible from inside, great for lunches.The LA Senoritas is within walking distance just across the drive and was a great place to relax. The waitress was so fun and attentive, I think her name was Sheila. We were about five minutes away from the wedding and ten from the reception so it was a perfect location for us with plenty of shopping spots in between. Great experience overall. Would definitely stay again.
Contras: Check in was 3 we arrived around 4 45 and no room so they said 30 to 60 minutes We left and they said they would call me when ready After 45 minutes of waiting we decided to go back and they had a room but they never called us. To much road noise
Prós: Beautiful hotel room in new complex. Wonderful breakfast, great staff. Perfect
Contras: No - it was perfect
Prós: New, clean and easy access to downtown.
Prós: The staff here is fantastic. Always a smile and very friendly!
Contras: To be honest the breakfast wasn't good. It's convenient and fills you up, but just not tasty.
Prós: great location, restaurant's close by
Contras: did not enjoy turkey meats for breakfast, no pork bacon or pork sausage in a 3 day stay.
Prós: BRAND NEW hotel! Everything was new and clean! This made it seem more luxurious than its star rating. The only thing that wasn't outstanding was the location. My window faced the freeway and it was noisy through the night. Can't have everything!!
Prós: Very clean and staff was great.
Contras: My bed was a little hard but not a big deal
Prós: The hotel was brand new.
Prós: Friendly staff
Contras: Kids were knocking on my door and running away all night long
Prós: Customer service personal take care of us right away.Very pleasant attitude.
Prós: Very close to the Lansing center and lots of restaurants. Loved having a breakfast and the pool and hot tub were great!
Prós: I used to stay at this facility frequently when it was a Hampton Inn (about a year ago or so). I didn't realize that ownership changed and they were now a Comfort Inn. I found them through Kayak and I'm glad I did! The room was quiet, clean and comfortable. I didn't take advantage of the fitness area, pool, or breakfast, but I know they were all there for me. I'll be back!
Contras: It's located near an interstate freeway and I was a little afraid that the room might be noisy, but it wasn't bad at all.
About the only complaint I can note is that the wired internet cable they provided didn't work (the wall jack just had a hole in it, with nothing for the cable to connect to). The wireless access was free; they provided credentials on the outside of the holder for the room keys; it worked great - so it was no big deal.
Prós: We stayed here for two days for a convention. The hotel was about 15-20 minutes away from it, which wasn't very nice, but it was also booked two weeks before the convention. The staff was extremely friendly and the room was nice. I left a pillow there and called about it the day after I left, and I received it 4 days later. Overall it was a good hotel and I would consider staying there again.
Contras: The breakfast that was included was questionable and the shower heads were very low, I'm 5'10" and I couldn't get my head under it without having to bend down. However, these are both minor things and there's tons of other food choices in the area. I would still happily stay here again.
Prós: My son had a basketball tournament here in town for the weekend and our stay was great. Very close to all his games, close to all restaurants and the highway.
Prós: Wonderful breakfast! Friiendly staff and enjoyed the stay very much!
Prós: The room was perfect for a working weekend!!!
Contras: The people above us were pounding, stomping, jumping& so incredibly loud the ENTIRE night long. It was torture, felt like a prank. We continuously reached out to the staff for help with the situation, but nothing. No sleep at all. Worst night ever.
Prós: for a 3 star the room size and quality
Prós: Very friendly staff that was welcoming
Prós: The breakfast buffet was outstanding, and the room was very nice.
Prós: The room was spacious and comfortable.
Contras: The pool area could have been larger.
Contras: The hotel was a little noisy as there were groups of children/teenagers in the hotel.
Contras: Pool got closed down to a child getting sick in it. So daughter was unable to enjoy the pool... One of the main reasons we came here.
Prós: Very large room, very comfortable loved it
Contras: No great all the way around
Prós: Nice big room with full size kitchen and business desk to work on computer. Living room sofa was comfortable
we will definitely stay there again
Prós: friendly staff, rooms were spacious and clean.
Prós: Easy to find, close to my event, Valet was very professional, nice, helpful, friendly
Contras: This hotel was a very big disappointment compared to the Radisson in Kalamazoo. It is old, out of date, run down and expensive for the quality of stay When I commented to the staff they agreed and said the were thinking of updating
Prós: Co-location with University Club facilities nice. U-Club dining good, but bar closes early if in need of late night, and a very long and confusing walk from the hotel.
U-Club health facility appeared nice, but they would not allow under 18, even with a parent, despite hotel telling us it was acceptable.
We were there in winter, so no pool available, but it appeared lovely assuming East Lansing will ever thaw out.
Contras: One of the worst hotel beds ever.
Virtually no water pressure for shower.
Leak (repaired) in ceiling.
Dated decor and musty smell.
They claim a proposed redo is in progress and it appeared to be addressing some of the above concerns
Contras: I don't love the cops knocking on my door at 8:30 am and making my fiancee get up to show what he's wearing. It's the ghetto. Run.
Prós: The room was very comfortable
Contras: There was no microwave in the room
Prós: just okay
Contras: Extremely old building, needs upgrading
Prós: Location was phenomenal. Near everywhere that mattered to me. The hotel was very quiet. Staff were good. Not much conversation with them.
Contras: The room needed some updates. It wasn't DIRTY but it was lack luster. The corner lamp shade had stains on it. Not sure if cleaning tried wiping them down at one time or if the room flooded at some point.
BUY again, for what I paid it was top of the line. I would stay there again if the chance came up and the price was right.
Prós: I liked that they offered a nice breakfast with our stay. The beds were nice and big.
Contras: The water to shower was cold, had almost NO hot water. Others staying on the same floor were so loud at 3:00 in the morning I called up to the front desk and it appeared there were several other complaints. After they finally stopped the loud conversation, they spent the next hour opening and letting the door slam. Needles to say we didn't slee well
Prós: The breakfast was good. The staff was congenial. The location was great. It was pretty quiet.
Contras: The elevator is quite a distance from the rooms, and the stairs are hard to locate. The stairwells were dingy and dirty. My air conditioner barely kept the room cool even when it was on high and set at the coldest setting.
Contras: Room's carpet were damp all the time. Bed sheets were damp all the time. Carpets were not clean - step into the bath tub and just look at the dirt and hair that would come off the bottom of your feet. And this is after wearing socks and shoes.
Prós: Great children's amenities beyond the pool, ping pong, toddler playground and arcade. Kept children of all ages happy on a rainy afternoon.
Contras: Central areas were showing age and breakfast was mediocre.
Prós: Café-da-manhã e atmosfera amigável
Contras: Tudo estava ok
Prós: O quarto era muito confortável
Contras: Não havia microondas no quarto
Prós: A apenas ok
Contras: Extremamente edifício antigo, precisa de atualização
Contras: Pool has been closed for a long time. Staff never cleaned room. No new towels. Front desk staff very unprofessional and untrained.. was denied the $30 discount because I booked my room through. Kayak.
Prós: Comfortable bedding, microwave and fridge in room, queen beds rather than just doubles. Plenty of parking
Contras: Under staffed, swimming pool was down for maintenance, water literally came up the sink drain and filled the bathroom sink at 11pm making extreme noise. If there was another hotel within 10 miles, would not have stayed here.
Prós: Nada de bom
Contras: Piscina tem sido fechadas por um longo período de tempo. A equipe nunca limpa o quarto. Não há novas toalhas. A equipe da recepção é muito profissional e destreinados.. foi negado o desconto de $ 30 porque reservei meu quarto através do . Passeio de caiaque.
Prós: The staff was very nice and friendly, good free breakfast, 9 ft pool.
Contras: The hallway and bathroom smelled moldy, the a/c did not work well, small television, small bathroom, only double beds, no queen size. The bar area was never open, and you couldn't be in the courtyard after 11pm. I was with lots of family, and was not able to sit and visit with them.
Prós: Myself and a lot of other people were in the bar area. The man came out and said we close at 10 y'all need to leave. The other guest were upset as well.
Prós: Pool, Hot Tub, Bar, Clean Rooms, Nice bathroom area, Good continental breakfast
Contras: Hot Tub water was a little nasty. Needs a Sauna
Prós: Location to my work place
Contras: The people in the room next to me keep me up all night, extremely loud and didn't care about anything around them. Also the room smelled like stale smoke. Luckily I had febres to spray to cope. Breakfast was not fresh either.
Prós: Overall stay was good and hotel room was clean. The breafast included was a better than a regular continental, more than just cereal and toast.
Contras: The one thing we were unhappy about was that the beds were 2 doubles and not two queens as advertised.
Prós: Piscina, banheira de hidromassagem, bar, quartos limpos, banheiro bom, bom café da manhã continental
Contras: Água da banheira de hidromassagem era um pouco desagradável. Precisa de uma sauna