Essa foi minha segunda estada no Royal Plaza Resort, é um Hotel Excelente, as camas são super confortáveis e o Hotel é limpo. O café da manhã apesar de custar 15.00 dolares, vale a pena. Recomendo usá-lo em qualquer tipo de viagem, especialmente se planeja visitar aos parques da Disney. E também recomendo o uso do Booking.com.
A impressão que ficou é que está existindo falha de gerenciamento no front-desk, e que a gerencia deve ser melhor treinada.
Funcionários simpáticos. Quarto confortável.
Gostei da localização, do atendimento, do café da manhã sempre atendido pelo pessoal muito cordial e da relação custo/benefício. Check out muito demorado
Tivemos um imprevisto pois não ficamos no quarto escolhido, e como estávamos em lua de mel o hotel tinha me mandado um email dizendo que haveria um upgrade, no final nem houve upgrade e nos colocaram ainda num quarto inferior ao escolhido nsite. Citado acima.
a zona de jardins envolvente e o profissionalismo e simpatia da maior parte dos funcionarios
A cama era confortável O quarto não parecia ou tinha cheiro de limpo - mofado. Não deixaram toalhas quando o quarto foi limpo. A banheira não tinha bom escoamento. Simplesmente parecia sujo e eu NÃO voltarei.
A localização para os parques Disney e para Downtow Disney é muito boa. O serviço de transporte público para o hotel parece bom. Atendimento no front desk foi bom. O apartamento era muito frio e não havia controle de temperatura no sistema de ar condicionado. E o acabamento/material construção do banheiro era ruim/velho.
Da acessibilidade aos parques e areas comerciais. O hotel precisa urgentemente de arranjos e limpeza profunda nos quartos e recuperação do ar condicionado nos mesmos visto ser extramamente ruidoso.
Conveniência, custo-benefício, localização, limpeza, funcionários simpáticos. Taxas adicionais não divulgadas no momento da reserva.
Localização, localização, localização! Frequência de ônibus. Na hora de fechar demorou um pouco mais do que o esperado, mas ainda assim, é a melhor opção se você estiver hospedado fora da Disney.
a Proximidade com Disney downtown Funcionários mal treinados e o descuido da area externa dos apartamentos
A localização do hotel é muito boa , normalmente você fica está 3 a 47 milhas dos melhores locais de orlando, bom estacionamento , os quartos são antigos mas confortavéis , boa lanchonete no lobby. não
A localização O hotel é caro para o que oferece. Os quartos não são novos. O serviço de quarto é uma porcaria. Fiquei neste hotel 14 dias e foram constantes minhas idas a recepção buscar sabonete para banho ou copos. Eles ainda cobram uma taxa de resort que na minha opinião é um roubo. Não vi nada de resort no hotel, e vamos combinar, ninguem vai a Orlando ficar curtindo hotel! Para esse não volto mais.
Gostei de três aspectos : a atenção dos funcionários , a localização do hotel e do serviço de transporte aos parques temáticos . Gostei de tudo .
The lobby staff was extremely friendly to our two year old and he loved it. The hotel is within walking distance to Epcot, and the rooms are perfectly clean and acceptable but not as updated as you would imagine at over two hundred a night. The valet wasn't very nice at all when we first arrived, and the parking system at the hotel made it just about impossible for us to enjoy the pool after checking out since we only stayed for one night.
The snacks provided by the hotel during the business conference I attended were good quality however the food at the restaurants was overpriced and underwhelming. There was a huge dead cockroach in one of the bathrooms. In another bathroom I noticed a bunch of ants crawling on the walls. It seemed no one was keeping after the bathrooms since they ran out of toilet paper and soap, and also some of the same motion detectors on the sink were not working for days at a time. To top it off many of the staff at the restaurants seemed to have a chip on their shoulder and did not seem happy to be there.
We love Disney! The grounds were beautiful and clean. The shuttle buses are a great conveinence. Sometimes a little slow getting there, but a nice feature. The balcony view of the grounds is breathtaking. Upon arrival our room smelled very moldy. We could not sleep there. We did get another room. The place is kind of dated. The rooms, carpet, furniture, decor are all dated. Needs upgrading. Especially for the price. And all the extra fees are ridiculous!
The entire staff with the exception of the cabana people were extremely friendly! We felt so welcomed everywhere we went! The Dolphin cabana people were a bit rude!
Location The exorbitant rates for basic needs like food drinks and parking. I will never come back because I feel like I got rapped
I like that the Swann / Dolphin are right by the Boardwalk. I wish the pool had a better slide for the kids.
We went for a dance competition but had so much fun in our down time!! We walked boardwalk, swam and enjoyed the fireworks that surrounded us. The palm trees and fountain seemed to be synced to the fireworks and it was amazing! Honestly the only thing that I didn't like was having our stay end
They upgraded us to a suite since our room was not ready
Location is great if you want to be in walking distance of epcot. Rooms were dirty and it seemed like the bedding and pillows were real dirty
Renovated rooms in the hotel are very nice,-although a bit small. Location is perfect for Epcot/food and wine guests. Staff attentive and accommodating. Kids pool slide closes at 6. Non-renovated rooms in East wing have a musty smell.
Nice hotel but visit left a bad taste on last day with excessive parking fee On our last day...I told the front desk my parents were coming to meet us for breakfast. I was told they could have 30 minutes free parking. I replied the breakfast would take longer than 30 minutes and we might take a walk afterwards to the boardwalk. I was told I could use my room key and have an $18 charge added to my bill. I reluctantly agreed. My parents came and we had breakfast and spent about another hour walking around. $18 for under two hours seems excessive to me. It was a small thing considering everything else at the hotel went so well..but soured the end of our vacation.
The hotel looked great for USA. Most USA hotels fall short in comparison to international 4 star hotels. The rooms looked brand new and views were great. Enjoyed food and wine festival. Staff at hotel were extremely friendly. No breakfast included for the price. I'm more disappointed by Kayak and booking.com for the price I paid for the rooms. Thought I was getting the best price but I happenened to ask if I wanted to spend another night on my last night there. I was quoted a price that was $100 less than what I was paying already. The manager started the sentence that his price might be more than booking.com. Boy was I shocked that his price was about $100 less per room.
Ótima propriedade perto dos parques temáticos. Verifique as taxas ocultas e as taxas de estacionamento ao reservar. Especialmente se utilizar um motor de busca.
Localização é excelente. Apenas a poucos passos da Disney Springs. O hotel diz que faz parte do Disney Resorts mas não faz. Nenhum dos benefícios dos resorts da Disney estão disponíveis neste hotel. Sem horário estendido nos parques temáticos. Estacionamento sem manobrista: 20 dólares por dia! Preço dos alimentos. Limpeza muito pobre.
Localização excelente e transporte para os parques da Disney a cada meia hora. A limpeza do quarto poderia ser melhor.
localização, preço e atendimento . Não
Fica bem localizado, bons servicos e proximo a Disney e Downtown Disney.
Localização e restaurantes no lobby Acho o ambientes dos quartos meio pobre por ser da cadeia Hilton
E um hotel confortavel, bem localizado, próximo ao que queríamos , parques da Disney e outlets.
É um hotel que tem a magia da Disney . Achei que no hotel há muito consumo de energia . Nao tem inibidores de consumo , tipo a chave . E achei o cafe da manha muito caro
A localização é um ponto fortissimo desse hotel. As acomodações (quatos e instalações do hotel) são muito boas. Excelente custo benefício. O ponto negativo do hotel é a cobrança de estacionamento $ 10,00 por dia no que você mesmo estaciona e $ 16 por dia com valet.
A rapidez no check in e check out, a localizaçao e otima, e os funcionarios sao atenciosos. A internet nao deveria ser cobrada e deveria haver uma orientacao melhor para a realizacao de chamadas internacionais ou ate um convenio para reduzir custos das ligacoes. Seria um diferencial para o hotel.
Localização, serviços a disposição,serviços adicionais como tikets para os parques, rent a car. não
Perto da Disney, Universal etc. Quarto agradavel e silencioso.
Do outro lado da rua da Disney Springs. Fácil de comprar e comer. Quartos muito confortáveis. A equipe foi muito útil. Nada.
As acomodações são ótimas, muito limpo, bom atendimento, boa localização para quem vai aos parques da Disney.
o quarto é moderno, amplo, confortável. O banheiro é bom e os equipamentos são novos. Poucos empregados para necessidade dos hóspedes. Atendimento demorado. Restaurantes funcionam em horários restritos.
Conforto, Luxo, Limpeza O estacionomento é péssimo, muito longe da entrada do lobby, sem falar numa subida muito íngrime para o acesso ao lobby!
A funcionalidade e praticidade do hotel; funcionários extremamente atenciosos; e, garagem disponível, sem custo adicional. Sim, solicitei a troca de uma lâmpada; apesar dela ter sido trocada, os funcionários da manutenção fizeram uma sujeira enorme no quarto, encharcaram o banheiro, utilizaram toalhas de banho para enxugar e não limparam.
Demorou mais tempo do que o esperado para entrar no quarto.
I attended with my husband and 2 younger children and 2 older children. We all had something to do. I like the different activities and chance to just relax. Everyone loved the numerous pools, lazy rivers, and there were many Jacuzzi hot tusb that we always found that it wasn't crowded. I will definitely stay again.
The resort is close to everything. We used the grills almost nightly. Lots of things for the kids to do. The maid didn't come once during our 5 night stay. When we got to our room the tub was leaking from the handle. The fan that drys the tub came on scaring my kids. We called the front desk and it was fixed quickly but I feel the maid should have caught it when she cleaned. I also didn't like how they try to get you to buy the timeshare.
The room was nice, and the furniture (beds, couches) were comfortable.The balcony was nice. There were toenails on the bedroom floor from the people that were there before us. That was disgusting.
Very nice resort with large rooms
Location of Hotel, near Disney World and size of 2 rooms condo.
It was a great experience and value but unfortunately we were not able to use the facilities like we wished ,due to the bad weather Not having acomadations for a full dinind experience is a disapointment, especially when you have spent all day at hte parks, people just want to relax and not have to drive out again for dinner. Also check in time should be at 3pm. and check-out at 11am. like a lot of other resorts ,because we felt very rushed in the morning like other guests.
the pool was very nice, the room was sweet.
It's on Disney Property, good for family to spend time together rather then having two separate hotel rooms. They waste your time trying to get you to buy a time share. They tell you to go to a different area to get parking pass and then keep you
A limpeza do hotel, o conforto das camas, a simpatia dos funcionários. Tudo foi melhor do que o esperado e MUITO, muito apreciado. Nada!
cafe da manha, cordialidade do pessoal, tem 4 brasileiros trabalhando neste hotel vendings machines dificeis de usar, nao pegam cedulas de 1 dollar
Location to Epcot is a huge benefit. Great staff. Remodeled bathrooms are great. Older facility is noticed.
The room was fantastic. Updated and positively posh. The 12th floor view was incredible with fireworks shows from two Disney parks. The in-room Starbucks was a nice touch. I found a new favorite Disney hotel. Thanks!
Hotel was comfortable and clean Our room was next to the elevator so we didnt sleep well from the noise of the motor constantly.
Upon check in we got a free upgrade to a suite no extra charge.
Staff was very friendly and helpful Very pricey for simple things like morning coffees or breakfast for kids.
Beautiful hotel! The character dining at Garden Grove restaurant was awesome, have your kids bring their autograph books with them. Staff was friendly and very accommodating to families/kids. We ate dinner at Il Mulino restaurant and despite being more upscale Italian, the waiter was very engaging with our kids and was happy to make them chocolate milk with dinner! The grotto pool was beautiful, large, and poolside food/beverage service was on the ball. Nothing really not to like, just some advice: Prices are expensive but hold value. This isn't a Super 8 but then again they treat you way better than a Super 8. Just remember EVERYTHING at Disney World is expensive. Also this: this hotel is on Disney property but is NOT a Disney hotel. You still get the same perks like early park entry and free shuttles to the parks, but what you don't get is free shuttle from/to the airport on the Disney Magical Express. A Disney rep will tell you to use Mears transportation saying it's cheaper than a taxi but don't. Our taxi, with tip, was cheaper than Mears' fare plus we didn't have to wait the half hour for the Mears shuttle. We were in a taxi in about 5 minutes at the airport.
Staff was very helpful and friendly. We received a free upgrade to a suite, which was elegant and huge! We loved the swan! Nothing!
The boat ride from the hotel to Epcot, boardwalk, and Hollywood Studio's. Our reservations were for the Swan hotel but when we arrived we were told we were at the Dolphin hotel. We asked why we were there our reservations were for the Dolphin hotel. We were advised we must have read the confirmation wrong. The woman at the Dolphin hotel asked if we had the confirmation. I pulled it up on my phone and she confirmed it showed the Swan. She asked if she could make a phone call. She made the phone call in front of us and advised the person on the other end what I had and what their system showed. She was told we were supposed to be at the Swan and they corrected it in their system. The lady apologized and said that she could check us in but we would have to get our key's from the Swan because their systems were different. When we came back the bellhop that was going to assist us with our bags said very sarcastically, "ladies you are at the wrong hotel. I will tell you very slowly how to get there." We told him that we went to the Dolphin and they found that we were supposed to be at the Swan. He told us he would assist us with our bags once we got our keys. When we turned around he ducked into the back and a different bellhop advised us that he went on break so he would assist us. The room we were in smelt like mildew and we were advised that there were no other rooms available.
Closet is too small. With the ironing board in the closet you can't fit anything in there. I understood this room #444, was newly constructed....has anyone tried hanging a suit in this closet? very poor planning. Secondly air conditioning was malfunctioning when I was there. I doubt I'll stay at the Swan again. p.s. Note I didn't mention the bomb scare...that could happen anywhere. The closet is ridiculous.
Location Required 2 night minimum
Esta dentro do complexo da disney é um hotel recen inaugurado, portanto muito limpo e as acomodaçoes confortaveis. Mas achei o cafe da manha muito caro!!! U$16.e o estacionamento a diario u$10
Ótima recepção. Hotel que proporciona conforto e de ótimo custo beneficio.
O quarto é bastante confortavel e limpo; Os atendentes são bem humorados e prestativos. A localização do hotel é muito boa, fica muito perto do Downtown Disney.
Hotel muito agradavel e bem localizado.
A localização muito proxima aos parques da Disney Sim. O café da manhã é mediocre, e de baixa qualidade dos produtos, com demoradas reposições dos poucos ítens. O quarto parcialmente renovado tem a porta de entrada sem insolação acustica, permitindo ouvir todo o barulho do corredor e quartos. O ar condicionado e a geladeira são velhos e barulhentos, tendo que ser desligados a noite. O timer do micro-ondas não funciona. O banheiro mantem louça,banheira e tubulações antigas. Amenidades no banheiro - sabonete, shampoo são péssimos, A noite o recepcionista fica dormindo no sofá do estar e precisa ser acordado. A internet wireless não funciona em todos os quartos e ocorre muita falta de sinal do provedor. A limpeza das áreas comuns deixa muito a desejar.
O quarto era limpo e as camas eram confortáveis. O café da manhã era bom. Nada
A relação custo benefício é muito boa. Além disso, oferece café da manhã. Tem estacionamento em frente gratis.
a localização é otima,sempre com vaga no estacionamento,tranquilo o cafe da manhã é sofrivel.
Excelente localização tanto para os parques da Disney quanto para compras.
limpeza do quarto e conforto. caf'e 'e fraco
Tem um bom estacionamento, limpo e bem localizado, a 10 minutos dos parques da disney. Falta reposição de alimentos no café da manhã, para os hóspedes que tomam o seu café entre 8 e 9h.
Ambiente agradável, cafe da manhã bem servido com funcionário atenciosos, quarto espaçoso, boa área de lazer A ducha do banheiro poderia ser melhor.
Quartos limpos e confortáveis. Perto da Disney, você pode usar estradas secundárias para chegar ao parque. A taxa de resort
O hotel fica a apenas alguns minutos do parque, o que é definitivamente um ponto positivo. A equipe é muito prestativa e atenciosa. O cheiro de umidade no nosso quarto me manteve acordado durante a noite. Havia vários pontos de mofo (no banheiro e sob a geladeira). Foi a minha segunda estadia neste hotel e a primeira vez foi ótima. Espero que tenha sido somente um quarto ruim que recebi.
Este hotel é perfeito para qualquer um que planejar ficar na Disney durante todo o dia e apenas precisa de um lugar para dormir à noite. A localização é excelente para a Disney. Cama e travesseiros eram surpreendentemente muito confortáveis e todas as comodidades (chuveiro, banheiro, televisão) estavam limpas e funcionavam perfeitamente bem. Chuveiro com pressão decente e muita água quente. O estacionamento gratuito também foi conveniente. Houve uma taxa de resort surpresa de US$ 5 no check-in que eu não esperava e infelizmente a equipe da recepção era insuficiente e não era simpática. No check-out em um sábado de manhã, só havia uma mulher trabalhando na recepção e uma fila de cerca de 6 pessoas esperando para fazer o check-out.
Seems to be a nice and safe setting for a family. DISCOURTEOUS STAFF. One of the two front desk persons who was working on 12/27 morning wrongly told my wife that I had checked out while we still had not. This caused lots of confusion since I had briefly gone outside and did not have my cellphone with me at that time. When I got back and my wife and I both asked him why he gave the wrong information, he brushed me off and did not have the basic courtesy to apologize for the mistake. That was just plain rude the way he handled the issue.
Really close to WDW If you don't leave for the day before 9am; don't expect your room to be cleaned. Came back to no towels, unmade beds and no coffee. Really surprised housekeeping wouldn't come back and check after 9am to clean a room.
Location was great. Room was spacious. The room itself was dirty. Taco Bell cup left under the couch, hair in the tub, a broken off fake fingernail on the floor. Ants in the kitchen, bathroom and even the nightstand. Shuttles were never on time. I have been staying at Marriots for a long time but this place was a huge disappointment. Not worthy of a Marriot sign!!!
Pillows were in comfortable. Consider offering more than one type to fit preference
Wonderful room and hotel in general. Breakfast buffet was very good and convenient. They had a clown making balloons and doing tricks for the kids. Nice staff. There is nowhere near as many parking spaces available as are needed. I had to drive around 3 times, come back to the lobby to ask the gentleman for assistance, who then had me park in front of the dumpster and promised me it wouldn't be towed... Not exactly a wonderful feeling.
Our room had a broken air conditioner, ants, stained carpet, cracked ceiling, dirty bathroom and bugs on the floor. We checked out immediately. Do not stay here if you are expecting the usual quality of a Marriott hotel. This is a disgusting old motel with Marriott on the sign.
Everything about this place was spot on! Super nice environment. Nothing negative to report, other than having to check out...
Great service & Great staff. One of the best hotels I have stayed at in Orlando. In the center of all the theme parks and less than 20 mins from downtown Orlando.
Close to parks at a reasonable price Group of kids were very loud numerous nights, took multiple calls to front desk to get them to settle down.
The room and common areas were very clean. Very good hot water. No noise audible from the halls or the outside pools. Convenient bedside outlets. No parking or resort fees. Tired, outdated decor. Hallways were poorly ventilated and hot. Room air conditioner struggled to keep the room cool. Inadequate parking. Couldn't connect to wireless on multiple devices. Bedding wasn't especially comfortable. There are multiple nearby hotels with the same features at half the price.
This hotel is in a great location. It's only about a 10-15 minute drive from the Disney parks and there are lots of great options for dining and shopping nearby. It's on a quiet street next to all the action so it was easy to get in and out of the hotel. The beds were really comfortable and there was plenty of room to unpack and make yourself at home. We will definitely stay here again! Most of the outlets built into the lamps in our room didn't work so it made it harder to charge our electronic devices. The area outside the bathroom was very small and only had one sink so it was cumbersome for two people to get ready at the same time (we were staying in a suite with 2 beds and a pull out sleeper). The AC unit in the bedroom rattled. It sounded like rain hitting the windows all night.
Staff was very friendly and accommodating! Room was nice and spacious, beds were very comfortable, and the location was close to everything! Definitely a great value for the location. Not enough parking
15 minutes to Disney and SeaWorld. Next to a gas station and Walmart if you need anything. Everything looks at least 15 years old. NOT disgusting. Just stale and unmaintained. The breakfast was repetitive and cheap. Stayed 4 nights. Same breakfast all 4 mornings. The "fresh" fruits of pineapple, grapefruit, oranges, and papaya were from a can (bad smell and taste). I ate yogurts and bagels. My kids ate cereal (Cheerios and Fruit Loops). Nothing better available. The master bed mattress was worn out and lumpy. The fold out bed mattress from the couch was like sleeping on a pile of uneven rocks.
Breakfast was included with room rate. Room was spacious with sofa, large comfortable bed, fridge and microwave.
The beds were very comfortable (top priority). Room had nice layout. Everything worked. The fire alarm battery went off at 3:30 AM. It took 30 minutes to find the night watch and get the problem fixed (Hampton Inns was nice enough not to charge us for the night). The towel rack was bent. The air conditioning compressor was quite loud.
Staff was very welcoming and friendly. Room and bathroom seemed clean and in good condition. Neutrogena bath products. Beds were extremely comfortable. Breakfast choices included: oatmeal, bagels, English muffins, toast, muffins, pastries, scrambled eggs, sausage patties, fruit (grapefruit, melon, pineapple), yogurt, cereal, and Mickey Mouse waffles. Seating area was furnished/decorated well with pretty chandeliers. Coffee/tea/cookies always available in lobby. The thick outer curtains in front of the window (4th floor) could not be closed. Only the thin, inner see-through curtains. This was not something that was broken. It was meant to always stay open so unfortunately, the room could not be completely dark. It wasn't a big problem though. It wasn't bright. Just something to note if you require pitch black rooms.
Everything was great, is clean, beds comfy, breakfast have everything and delicious. Great place for everybody (mature couples, families, young couples) and is close to restaurants, attractions, shopping places. Nothing.
Very clean and spacious room. Looked updated. Close to Downtown Disney, so location was very convenient. The only major problem was the noise in the hotel. The walls between the rooms were extremely thing. I clearly hear the conversations the family next door to us had all morning and night.
Very convenience overall
Preço O atendimento era razoável, mas alguns funcionários eram bem rudes (como a hostess do restaurante). O café da manhã é muito pobre e não estava de acordo com as minhas expectativas.
Atendimento dos funcionário, principalmente do apoio ao Turista, funcionária Violeta.
localização e relação custo/beneficio no hotel, melhor limpeza
Localização e preço.
O hotel é bem localizado limpo e bem confortável e a relação qualidade-preço é ótima, me hospedaria de novo nesse hotel tranquilamente O café da manhã está incluso na diária mas é como se não existisse, poderiam melhorar esse serviço aí seria perfeito
Hotel muito bem localizado, com restaurantes (baratos, medios e caros) e lanchonetes bem proximos, outlet premium pertíssimo, local de informacoes sobre parques e compra de tickets no hotel (nao compre no Brasil, compre lá, pode ser mais barato), onibus gratuito aos principais parques. Carpet velho e sujo nos quartos, o pé fica preto...
da facilidade de fazer compras e estar bem localizado para fazer as refeições e para visitar os parques do complexo Disney Sim , durante a minha estadia no confont in o elevador ficou quebrado e tivemos que por varias vezes subir 5 andares sem elevador e com compras
Muito bem localizado e está em uma área nobre de Orlando, com bons restaurantes na redondeza.
A localização, o verde que tinha em frente ao quarto, com vários esquilinhos, e a piscina boa. A distância do quarto para a recepção. Qualquer problema que vc tenha, vc é obrigado a pegar o carro para ir lá.
Boa qualidade com preço excelente. Hotel com preço excelente, segurança no estacionamento excelente, localização excelente e não fica cobrando tarifas para todo e qualquer serviço utilizado. Melhorar o café da manhã gratuito.
Confortável, quartos limpos, funcionários atenciosos. Tivemos um pequeno contratempo, pois a porta de nosso quarto ficou aberta após a limpeza, por um dia inteiro. Por sorte, não sumiu nada no quarto, o que é um ponto positivo. Cuidado com os vendedores de ingressos que trabalham no interior do hotel. Há risco de comprar tickets sem validade para os parques.
Do preco baixo com otimos quartos oferecidos! Nao;
O Hotel é muito bom, fica em uma excelente localização e tem um custo benefício incrível. Vale a pena!
Acho que a localização é muito bom. A venda de bilhetes no próprio hotel é uma facilidade, o transporte aos parques também. Creio que eles poderiam ter um pouco mais flexível a questão de shutlle e também ter um canal direto para aluguel de carros e até mesmo contratação de shuttles particulares.
O cobertor da cama, o solfá e o carpete com aspectos de sujeira. Para eu sentar no solfá era preciso forrar com uma toalha. Não gostamos do café, optamos por fazer todas as refeições fora.