Contras: A/C very weak
Horrible customer service. Rude front desk lady (with braces).
Asked her about the way of the elevator, but she showed the wrong direction (towards restaurant???) Makes me think she did it on purpose!!!painful when u have a lot of luggage!
Took a while b4 they confirmed my online reservation! They haven't even apologized for the wait!!!her boss (Chinese), was careless about the situation!
Not Muslim family friendly! Will not recommend!
Do yourself a favor: give your money to someone who makes you feel welcome!
Overall trip experience: Malaysia is not good destination for Muslim family tourists!
Prós: We went there during the weekend of Kuantan 160km Century Ride and we needed a late check out and they gave us free of charge for it. definitely will come back and promote it to other cyclists if policy still the same next year..
Contras: The registration check-in is painfully slow.. hopefully can speed it up for customers' convenience. During the weekend we stayed there, we were told the hotel was fully booked and disappointingly only 2 lifts were working (while there were 4 lifts total).