Localização Mobiliário do quarto muito velho Wifi Muito ruim Sem café ou chá no quarto Sem chaleira no quarto Tapetes, persianas, roupa de cama, toalhas velhos (alguns literalmente com buracos) Café da manhã com salada do dia anterior (as folhas da alface tinham manchas marrons)
Excelente localização - no centro de tudo, em Maidan A equipe não era muito simpática!
Hotel was convient, clean and very professional nothing
good place to stay during a business trip, location
Location, staff taxi fares
Convenient to downtown venues N/A
Location is good, and breakfast is okay. Staff is absolutely terrible, and lack the aptitude required to work in the hospitality industry. My reservation was cancelled, they claimed my CC was stolen (even though it's in my name and my passport matches it). After they realized their mistake, the manager hesitantly apologized and told me I can just rebook it in cash for a 10 percent off (which actually isn't a deal at all, considering the price is still higher than online). Worst part of all this?? The lady working in front WASN'T PAYING ATTENTION to this entire interaction between me and the manager, and so she denied me the discount and told me to book at full price (like 1.5 times the online price).
The staff was very friendly and helpful Rooms were a little bit tired but clean and working well
Relaxed atmosphere and secure rooms. Staff seems well trained.Being close to the centre is convenient for exploring the city. size a bit too small for a businessroom (I upgraded from superior to business)
Staff did not seem to smile, it costs nothing to smile
Good breakfast We have ordered and have paid for double room, but the hotel has placed us (2 persons) in the single room with small bed, only one blanket and one towel and without Hairdryer . The hotel RUS before room survey preliminary took from us money for a double room. But has lodged us together in a single room the small area with an one-and-a-half bed (only 135 centimeter in width). In room all bath accessories and other has been prepared only on 1 person: 1 one small blanket, 1 complete set of towels, 1 shampoo, 1 glass and etc. Room was small, demands face lifting. A bathroom was very small. From windows strongly blows. In windows the old jarred on wooden frames, latches work badly. The conditioner was, it and escaped from a cold since the battery almost didn't heat.
Almost everything, could be a little bit more TV channels (Discovery and so on..)
The staff which working at hotel reception are very friendly. The service at second floor night bar a restaurant is very poor.They give menu card ,when you choose and order it takes very longtime to bring it on your table or they forget it and dont bring.So try to not order food in night bar in any case it is very difficult to it.
Formidable professionalism of staff - including currency exchange. Secure feeling. No.
Equipe simpática e acolhedora (a maioria falava inglês). Serviço de quarto bom e receptivo (bom café da manhã entregue no quarto). Muito bem localizado, muito perto da estação de metrô, com vários restaurantes e lojas nas proximidades. O shopping Ocean Plaza fica a uma curta caminhada. Quarto bom e limpo com uma cama confortável. ----
There was a very nice view from the 6th floor where we were Coffee and tea were made available but it wasn't possible to get hot water until we asked for a kettle
Distinctive look and very comfortable, especially the bedding. Rooms have balconies with great views. Shower is elevated more than 6" off the floor, which is odd and can make entering and exiting it difficult if you have mobility or balance issues.
nice, clean, 5 minutes from metro station Arsenalnaya. 5 minutes from kievo-pecherskaya Lavra! nice cafe on the 1st floor
Extremely bad employees, worst breakfast ever,etc
The location was very central, close to several metro stations and within walking distance to a number of tourist attractions. The hotel is really more of a "mini hotel", on one floor in a building in a shopping centre. There was also at least one night club in the building and every night I could hear music from the club all night until early morning so did not sleep well. The included "buffet breakfast" was very light.
I don’t like anything Every day laborers worked and made a lot of noise only could sleep at night.
Nothing I did not have access to the internet. Breakfest was awful. In general it was awful
Everything was quite comfort - whole design, furniture, enough space in the room. Breakfast - it was not a buffet, in this case I think it could be better to offer at least 2 sets of meals and ask for a choice.
the hotel staff are so friendly and helpful and the location is fantastic the hotel still under preparation and the driller was knocking our heads every days we can't sleep well :(
Good location! Comfortable, clean hotel! Good design of the rooms! In Room type Junior Suite the window isn't open!
The refurbished Deluxe Rooms were done well. The bar facilities were also good except that some staff members still need training on customer service and communication in English. I disliked the idea that I had to pay for an extra half a day because I arrived a few hours before the book in time of 14h00. The standard double and twin rooms are in a terrible state. They don't qualify to be in a 4-star hotel ! That is what I had booked and I subsequently had to upgrade to a Deluxe room which was nice and comfortable but at a huge cost. I also did not like the harassment of my Ukranian girlfriend although I had booked a room for two people. The security personnel demanded her passport so she could have access to my room. For God's sake, she had the right to be with me and I had already checked in.