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The hotel was amazing, very clean, quiet, friendly staff, great location, wonderful landscaping, clean salt pools. We really enjoyed our stay. This was the best place we have stayed in key west so far. We will return. My only suggestion is to watch for those extra fees (resort fee, parking fee, room amenities...). It was a bit much on top of the already expensive cost per night.
The staff was very welcoming and helpful. Extremely relaxing and beautiful place. It was brand new, clean, and luxurious! Nothing
Loved the location. Near the marina. Near Duval Street. Resturant hours during the summer were limited. Nobody cares. Restaurants are everywhere.
Room Too expensivee
Very new hotel. As such they have not worked the kinks out of the system yet. When the toilet was broken and we had to switch rooms it took hours of them running around and me talking to people to do so. Then when I talked to management the next day they would only give my a pittance of a discount on the next nights stay. We missed our dinner... I was upset. It should be a comped night no questions asked for what we went through.
A localizacao excelente, quartos grandes e confortaveis, bom estacionamento descoberto, porem bom. servicos de chekin e checkout rapidos e eficientes. Ambienye familiar. O caf'e da manha que nao e incluso na diaria do hotel e muito caro pelo que oferecem e de baixa qualidade. nao arrisquem experimenta-lo.
a localização deveria ter sido informado que o estacionamento seria cobrado a parte
Localização. Diárias muito altas e não ter o café da manhã incluso na diária.
localização. falta de informação confiável sobre os passeios.
We had a problem with are air conditioner. They dispatched an in house maintenance person. He explained that the unit was frozen an they would get a HVAC specialist asap. The unit was up an running the next morning. This all happened Sunday eve around 7pm. We were compensated for our troubles. .
I liked the view from our room, and the restaurant attached to the hotel had great food. the town itself was excellent and beutiful. very over priced tho. the price was very high for what you get. The staff were only alright. the front desk staff were great, but the servers in the restaurant were very unpleasant and dident seem to care. although the food was great, the servers were not.
Absolute perfect location to experience all of Key West! Big bonus having the option to enjoy the beach/ocean and the pool. Will stay here again.
Location is great. Close to everything but the way property is set up quiet at nite and exclusive during day. Also gives you access to Southern Most area via their B and B. Staff at beach were wonderful and very courteous and hardworking. Kyack asked would I prefer a room with better view or more space and extra towels I received none of the above. Room service cleaning was very late in day. There were days I did not think they would show at all.
The spa was terrific (we went back for seconds) and the live music at the pool-side restaurant was lovely. This hotel was a bit pricey, considering the level of service.
Room very nice, loved the beach. Always enjoy the jazz in the evening, location excellent.
The hotel has its own beach. Lanai view was parking lot with plants taller than patio.
everything is perfect! excellent place for stay! love this hotel!
A very nice and charming place to stay. A great value and perfect for couples. The staff are wonderful! We will definitely be back. If you decide not to pay the $25/day to park in their spaces it can get a bit tricky to find parking.
It was a beautiful hotel with really stunning landscaping and great pools. Pricey, but worth it in my opinion
The resort is broken up into small pool areas. We were given a street facing room which had road construction going on all week, making the balcony unusable and preventing sleep at night. The VACANCY sign was posted at the office. We feel they should have been sensitive to this situation and given us another room.
Quarto super confortável, espaçoso e muito bonito. Super aconchegante! Café da manhã não é barato, porém muito gostoso e com uma vista linda. Excelente localização. No primeiro dia nosso ar condicionado não funcionou, mas assim que reclamei me trocaram de quarto e foi tudo ótimo.
Localização, limpeza, conforto, tranquilidade, internet rápida, atendimento e tudo mais. Gostei de tudo
Cleanliness Location...when I left, there was no one available for check out
The staff were all pleasant and informative. Amenities just as they said. I love bananas you can add them to the free breakfast. All in all it was a very pleasant stay. I have already recomended The Cabana Inn to my son.
Location was excellent! Continental breakfast and happy hour of wine and cheese was very well done. Three flights of stairs to carry bags up and down without assistance offered. Had to pay for bike rentals from the hotel. Many places have them as a complimentary service. The tv was small and didn't rotate properly to be seen adequately from the bed.
An amazing hotel, especially the staff does a great job! Worth the price! Ask for the receptionist, he did an outstanding great job...Without him our stay wouldn't have been so great in Key West! Thank you!
The staff were super polite! The room was not the cleanest! Hair all over bathroom. Seemed over priced as well.
Great pool, no children,quiet. We can even manage the roosters for no kids and a real pool. :)
SHORT WALK TO DUVAL AND SIGHTS OF OLD TOWN. STAFF EXTREMELY COURTEOUS AND FRIENDLY. NICE HAPPY HOUR AND CONTINENTAL BREAKFAST. ROOM WAS QUIET. NO
We have stayed here in the past and decided to return for our anniversary. The gentleman at the front desk was amazing. Very kind and helpful. The room was wonderful and the beds very comfortable. The whole property is beautiful and very relaxing. Although you are just a block from busy Duval street, you feel like you are in your own secluded retreat.
Staff was wonderful, location was perfect, room was comfortable and clean, guests were quiet, beautiful setting, way better than staying at a normal hotel The bathroom got a little warm with no vent or fan.
We have stayed here many times, and it is always amazing. Heron House is beautifully maintained, the rooms are spacious, and the staff are wonderful. We can't wait to come back again. Having to leave!
If you are looking for a place with Very helpful staff great location and romantic Key West Charm then you found it here
The room was very spacious, clean, and comfortable. Staff was very friendly and helpful. Great location right around the corner from all the action on duval. Very pleased overall!!!
Heron House was a lovely vacation spot. The staff were friendly and polite. The bed was like sleeping on a cloud. It was spacious and so relaxing. It was nice to sit out by the pool and enjoy breakfast. They create an environment of guests to mingle, if they so choose. I was grateful we choose this beautiful spot to spend our vacation after my 165 mile bike ride. The could improve the shower curtain placement.
Friendly and helpful staff, nice facility, and a great location.
Lovely setting and location No or little hot water and water pressure. Limited WiFi
I have stayed at the Cypress House a couple times now. Staff is always friendly and accommodating. The room I stayed in was very comfortable and clean. Also, the location is great being a couple blocks from the best bars on Duval Street. Nothing
We were greeted in the office by Scott and Dennis, both of whom were very welcoming and friendly. They answered our questions, showed us around the property, and were more than helpful in getting us situated. The location is tough to beat -- it's a block off Duvall St. and walking distance to the waterfront (and if you're planning a trip on the Dry Tortugas ferry, it's a stones throw from the marina). There's no parking on site, but they offer a reduced rate at a garage a few blocks away. The property is beautifully maintained with modern conveniences. The bed was comfortable and the adjoining porch was enjoyable in the evening. Keep in mind this is a block from Duvall Street and no amount of sound proofing can remove all of the noise drifting by on the street. It was also a bit on the pricey side, though not out of character for that neighborhood.
Location was great. Clean room and facilities. Staff was very friendly and they are also pet friendly! AC took some time to cool.
It's gorgeous old town manor with flair nice ambiente and beautiful garden The room size and we missed the funiture for our closes
Staff was very helpful and friendly, room was very comfortable and clean. Would definitely stay again!
My husband and I came to Key West for a short getaway. We were very please with Ambrosia. The staff and amenities met all of our expectations. The staff was lovely, the breakfast was delicious with many hot and cold choices, the property was beautiful and quiet and we loved being only a couple of blocks from Duval street. We liked that we could relax and recharge at Ambrosia when we needed to and we could walk down to Duval street for the action. I wish we could have stayed longer.
The staff here is amazing, especially Lexi at the front desk/office. She constantly answered our questions and gave great suggestions and met all of our needs. She was extremely accommodating to things we needed while traveling with a 2.5 yr old. The rest of the staff was amazing as well, we just mainly interacted with Lexi. The rooms are very clean with comfortable beds. The hotel is very quaint with beautiful grounds and great pools. They provide a full complimentary hot breakfast which was delicious. It is very close to everything you need in town so you can walk almost everywhere! If we came back to Key West we would definitely stay at the Ambrosia again! The ONLY con I would say is that the wifi is very slow.