Limpeza e conforto do quarto. Cafe da manha. Atendimento da recepcao.
dificil dar umparecer justo numa estadia de dois dias. pelocusto o hotel deveria oferecer cadeiras e guarda sol na praia.
Da localização, da educação dos funcionários, das instalações e da excelente comida do restaurante e bom café da manhã
Café do Starbuck's e jornais e cortesia disponíveis no quarto. Má vontade das recepcionistas com as dúvidas durante a estadia e no check-out. Elevadores precisando de manutenção. Distante do centro de Key West. Internet wi-fi impossível de se conectar.
Ambiente agradável. Limpo. Local de acesso a internet no hall é bom. Acesso a internet no quartos ruim, deveriam melhorar.
Custo beneficio do hotel
Conforto dos quartos e os serviços
a atenção dos funcionarios da recepção, limpeza e um quarto ideal para familia, tudo muito organizado e sem esperas. se posivel colocar umas cadeiras do hotel na praia, nao tem um apoio do hotel na praia.
Acabei de voltar deste hotel e encontramos a melhor tarifa aqui e por sinal foi otimo o custo e beneficil, o apto. eh completo com muito conforto e espaco. Internet e estacionamento gratis. Alugamos uma bicicleta por 15 dolares o dia e valeu muito a pena, o lugar eh plano e da pra andar de bike por todo o lado. Somente nao tem servico de praia mas isso nao atrapalhou a nossa estadia, valeu a pena mesmo!!!
O hotel possui uma praia particular e os quartos são excelentes. Na hora de fechar a conta tive a infeliz surpresa de ter de pagar US$25 por dia de resort tax (?).
A Nespresso no quarto! O Hotel não vale o preço que cobra! O pessoal do fim de dia e noite é muito pouco eficaz! A localização é na praia mas existem outras alternativas em Key West por menos preço e melhores! Não existe uma cultura de bom acolhimento que se espera de um hotel a este nível!
Excelente localização e simpática equipe
Um belo hotel, com todos os serviços necessários, bom gosto. Bem limpo e com funcionários bem treinados. Não gostei muito do estacionamento, mas é usual
A proximidade da praia e o visual fantástico. O serviço de limpeza do quarto, e remoção da bandeja, demorou muito. Foi realizado apenas depois de eu comunicá-los 3 vezes.
The spa was terrific (we went back for seconds) and the live music at the pool-side restaurant was lovely. This hotel was a bit pricey, considering the level of service.
I liked the view from our room, and the restaurant attached to the hotel had great food. the town itself was excellent and beutiful. very over priced tho. the price was very high for what you get. The staff were only alright. the front desk staff were great, but the servers in the restaurant were very unpleasant and dident seem to care. although the food was great, the servers were not.
The hotel has its own beach. Lanai view was parking lot with plants taller than patio.
Room very nice, loved the beach. Always enjoy the jazz in the evening, location excellent.
Absolute perfect location to experience all of Key West! Big bonus having the option to enjoy the beach/ocean and the pool. Will stay here again.
localização. falta de informação confiável sobre os passeios.
a localização deveria ter sido informado que o estacionamento seria cobrado a parte
Localização. Diárias muito altas e não ter o café da manhã incluso na diária.
A localizacao excelente, quartos grandes e confortaveis, bom estacionamento descoberto, porem bom. servicos de chekin e checkout rapidos e eficientes. Ambienye familiar. O caf'e da manha que nao e incluso na diaria do hotel e muito caro pelo que oferecem e de baixa qualidade. nao arrisquem experimenta-lo.
Cadeiras sujas no quarto, a porta da varanda não fechava direito. Sala de café da manhã muito pequena
Da vista proporcionada pela localização do hotel. Café da manhã.
Quarto grande Um pouco longe do centro
rapido atendimento de check in/ check out. Limpeza a falta de cortesia de um empregado
Das informações fornecidas do que fazer, onde comer, etc. Gostei da facilidade de reserva via internet e a rapidez para check out. Não tem praia em frente. Fica distante do centro. O café da manhã é fraco.
O quarto é grande e a piscina é deliciosa. O hotel tem vista para o mar, mas não tem acesso à praia. Fica em frente a uma rodovia movimentada. Fica longe do centro da cidade.
A cidade é muito charmosa, a arquitetura das casas, e seus bares noturnos com muitas opções. Não
Room Clensines Service Happy hour Pool Hot tub $20 parking per night
Less than 3 min from key west airport! The hotel provides free shuttle to and from airport. We arrived airport and I called them and they were there in less than 10 minutes! The shuttle to take us back ran every half hour w/o a reservation. The pool is saltwater, clean, and nicely laid out to have a great cross breeze to beach if you don't want to get in the water your comfortable in lounge chair. We stayed in a standard king room, which was fine size for us (without cooking amenities). What wasn't great was that it was on 1st floor which is adjacent to N. Roosevelt Blvd, so the traffic can be loud and wake you up.
The room was very nice and luxurious. The hotel overall was clean and the staff was very friendly. Parking was convenient. Everything was and extra charge ie parking and breakfast. The "beach front" wasn't an ocean access which was very misleading. It was located far from most of the activities in Key West.
Very nice grounds right on the water. Pool, Jacuzzi and beach area were great. Shuttle provided to Duval which is a great value. Taxis would have been $40+. Nice restaurant and great staff
The staff were very accommodating and helpful Due to an event in Key West we payed 400$/night which was very expensive! The hotel would have been a great value for 150-200$/night
Shuttle service was very convenient and helpful. Ron was an excellent driver who cares about his passengers. Check in and check out was easy as pie. Our room was spotless, as if Danny Tanner lived there himself. Parking fees are a bummer. I was sad when I heard the news. Our view from our room was a construction site...so we had to use our imaginations to see what was not there. A security guard made us uncomfortable by staring at my wife's beautiful legs. There needs to be more lizards and iguanas on the property.
comfy bed no windows really ugly far from town too expensive far better options
Fine location; dependabe aieport and downtown shuttle; excellent room amenities such as mattress, linens, towels, Parking was in a ground level garage; our room was on the 4th floor.
4 pm check in, tile in bathroom was very slippery resulting in a fall, no counter space in the bathroom.
The hotel was awesome i felt like if i was at home. I didnt like it i love it. I literally loved everything about the hotel. I would recommend it to everyone. I would stay here everytime i come to key west.
Convenient parking. Easy check in. Dinner in the restaurant was very good. I did not venture about as was a quick one night business visit, but the grounds are pleasant, secure. Very comfortable bed. A bit expensive for a single with parking lot view and strange, shared entry foyer. I guess it is meant as a sort of adjoining room for a larger group. Every time the neighbor came and went it was two slammed doors. The doors are real loud when they close. I felt self conscious and tried to close them more quietly when I cam and went.
Liked the room Did not like the staff. Not friendly at all. Very rude.
Continental breakfast is always a great way to start off your day at any hotel, wished the selection was better but at least the coffee was always hot. Beautiful pool area lots of seating but the tiki bar's food selection was also a bit limited. A lot of people were receiving noise complaints at the pool and rooms at 2 PM.... Its Key West so if you're planning on wanting peace and quiet you should probably stay in Marathon, and not blame the hotel for your poor choice in vacation destination... Parking is quite a problem at this location and forcing some people to park in random lots nearby, which is never a good idea in the Keys. The ice machines never seemed to be working well. The rooms are also very small, actually uncomfortable for 4 people to be in a room with two double beds. Most likely would stay here again, but not my first choice.
Room was clean, comfortable and fully equipped with necessities.
The pool area was beautiful . It made you feel as if you were in the islands. There was plenty of comfortable seating including cabana style loungers to enjoy. All the staff helpful and pleasant . At the breakfast buffet the staff walked around to refill coffee, clear your tables and offer newspapers. There was plenty of free parking on site and rentals of motor bikes and bicycles.
location and breakfast was pretty good... the room was a little warm for me...i set the thermostat to 68 degrees and the temp never dropped below 73 degrees...
Basic room. Front desk concierge, Stephanie had an attitude that I reserved a room with an Amex when I don't even own one. I showed her the documents of the confirmation using my MasterCard. She continued to persist that I reserved it with an Amex and this is what happens if you book with a third party site.
My wife and I loved the friendly staff; the location; the private courtyard sitting area; the beautiful, lush grounds; the attractive and comfortable room decor along with special amenities and condiments; and the free taxi services to and from special places of interest in the area. My wife and I will certainly seek out Courtyard by Marriott motels on all our future travels, as we could not have asked for a more positive experience.
Room 103. We had bathroom issues. Toilet did not flush. Bathtub did not drain during shower. Leak of unknown origin over floor and rug. 2 adult travelers. The pool was nice. See above. They did give us free breakfast as a compensation. We are looking into a rebate via our online booking site.
The leaf blowers outside my window at 8:00 am. Key West is a town where people like to sleep in when they are visiting, the landscaping guys running leaf blowers at such an early hour is not a good thing.
Staff was amazingly friendly and helpful. Beds were very comfortable.
The free shuttle into town and the staff there was friendly and very professional. Our room was very close to the main street into town which was noisy.
The rooms are always clean & fresh smelling. The staff are always wonderful. The hotel picture was not what the motel ended up being. Also it described it was waterfront when it wasn't. That was disappointing but not the end of the world.
The hotel was a dump
Localização, limpeza, conforto, tranquilidade, internet rápida, atendimento e tudo mais. Gostei de tudo
Quarto super confortável, espaçoso e muito bonito. Super aconchegante! Café da manhã não é barato, porém muito gostoso e com uma vista linda. Excelente localização. No primeiro dia nosso ar condicionado não funcionou, mas assim que reclamei me trocaram de quarto e foi tudo ótimo.
proximity. not really.
Location and atmosphere and bike rentals. Needed more counter space in bathroom and towel hooks/bars.
Clean, quite, and comfy Parking, breakfast
This guest did not leave comments about this hotel.
This guest did not leave comments about this hotel.
Some of the other guests were interesting. Upon checking in precisely at 3:00 we went into our room. It was 206A on the second floor next to the office building. It was a glorified dorm room with a queen bed. We immediately went down to the office to see if we could upgrade. Could not accommodate.
The look Meh
Room was clean, but cramped with no desk. Excellent pool area. Hotel was too far from classic bars - a long walk to Duval.
Nice hotel with friendly staff. Bike rentals at the hotel were very convenient. Good location, close enough to easily get to all the action with a bike i covered the whole town in a day and a half. AC worked great. Conveniently located by a strip club ;) Not the fanciest place i have stayed, but was a good value for the price and the location.
We loved this beautiful old hotel! DÃ©cor inside and out was lovely. Very clean. Nice pool. Tiki breakfast nook was good. Obviously taking good care of building. Freshly painted. Hotel staff helpful. Quiet neighborhood. Nice landscaping. We would come b No
Location, cleanliness, staff was great Breakfast was average, pool was very small, bikes were not available on site but the biggest thing was that I did not realize that I would be SHARING a bathroom with strangers!!
Great staff, very helpful, quick wiht a smile. No problems whatsoever.
Hotel was clean, nice room, very comfortable bed. The pool was on the cool side. Hot was not working. Only regular coffee,no decaf.
nothing I book two double rooms, and when I got there, I got one room with a broken door, you cannot even open or shut that door by yourself. The other room only have one bed, and they asked one us to sleep in the tiny sofa there. And they did not informed us before we saw they room, and refused to give us whole refund. CHEATING customers. Your travelling mood will be killed if you stay in this hotel!
the employees were great
Tastefully done. Excellent staff, extremely helpful..
The pool was beautiful The toilet in our room overflowed the first night we stayed and they never fixed it. They gave us a plunger. We used the bathroom by the pool for the remainder of our stay which was an entire day and night. When we checked in the room phone didn't work and once again they never fixed it. They said they would call someone but they didn't. It was not fun going to the bathroom in the middle of the night outside the room in our PJs and not being able to call the front desk to complain. Also it was close to $700 for the nights. Way too expensive to use a bathroom by the pool and not be able to call the front desk
- Great Customer Service - King Bed felt wonderful - Rain shower felt amazing as well - Beautiful Pool side with Tiki Bar - Great Concierge Service - Before arriving, received text confirmation for a King size 2nd floor suite. Once we arrived, they mentioned that it wasn't available BUT we did obtain a King Suite that was close to the pool and entrance and the room was well maintained.
Television didn't work, no one available to repair it. No coffee in the urn in lobby. Had to go to the bar for ice. See sbove
The pool and the facilities were superb. The pictures did not lie which they very often do. It truly was a piece of paradise. The rooms were clean and well decorated, the bar was great, the reception area was great. When we arrived at lunch time on a Thursday they were pressure washing the hotel, which made a of noise, but we understand this is necessary at some point so it's not a big deal. We did encounter a bit of rude waiter at the bar. After we ordered a Cider the waiter asked my girlfriend:"Jeez, Where are you from?" Not quite sure why it matters if the waiter likes cider or not. On Saturday afternoon a party of 25 people came to the hotel with lots of grocery bags and started camping out at the pool with 6 children. We saw a lot of them leave through the back later in the day. They definitely did not all stay at the hotel.
Room was comfortable and staff was courteous The gym had multiple exercise machines that were broken.
The pool area is really nice. It has a good bar and lots of space to lay down and relax. Very kid friendly. The pool is huge. The staff was also super nice and attentive. Also free parking, which is included in your resort fee. In the first room we stayed in the AC was extremely loud. My boyfriend barely slept because of the noise. The bed didn't have fitted sheets, it was just a large bed sheet tucked in. It came off in the middle of the night. After that's we were able to switch rooms at no extra cost which was great. This time the AC was okay but again no fitted sheet! The walking shower floor was very dirty. It wasn't a horrible stay but I didn't feel comfortable for the most part.
The front desk staff was outstanding. They were extremely helpful,friendly and eager to make our stay enjoyable. I want to especially mention Jenna, for her desire to do everything she could to make our stay comfortable. Rooms are spacious and comfortable. The rooms facing the Main Street are subject to street noise at night. Avoid these rooms if your a light sleeper. We moved to a room facing the pool for the second night and it was much better.
If you can afford to splurge on your accomodations, this is the place. A skip across the water with all the access to Key West but a nice break away from it too.
My husband and I spent our 39th anniversary at Sunset Key Cottages and were delighted by the peaceful setting and easy access to old town Key West. The cottages are spacious and beautifully appointed, the beds are indeed ''heavenly,'' and the garden views are as pretty as the ocean views. Bring your beach shoes because the beach is pristine and private but the shells can be sharp. Dinner served on the beach under a full moon was the crowning touch and we will definitely be back.
Every time we come back to Sun Set Key it gets better! This is our favorite family Vacation.
My wife and I travel often and like to stay in nice places. Sunset Key is the best by FAR! Get there before you die. You will never forget it. We find ourselves comparing every other vacation to our time spent at Sunset Key.....nothing compares.
We had an amazing stay at this facility. The cottages are extremely comfortable and romantic. The views were only surpassed by the company I was with.
First time writing a review. Very disappointed in our stay (we are still here). Couple points - Positives 1) fantastic setting and the Cotteges are solid - great for families 2) Latitudes restaurant is very good Negatives 1) Check in is a difficult - The cotteges are a sub set of the Weston Sunset Key resort. The cotteges are supposed to be high end - We checked in and had to wait 15 to 20 minutes for someone to show up at the desk. After waiting - for awhile - three people showed up all at once from the back 2) Concierge - booking things to do in advance was nearly impossible - we called three times in advance. Once - we were put on hold and I gave up. Second time it just rang. And third time - she said she'd call back and never did. Finially - we called a fourth time and got ahold of someone who was helpful. That said - Jenny (from Wisconsin) is fantastic. She has been great since we've been here 3) Beach - bring your shoes. Its exceptionally rocky. Fine when you are wearing surfing ...
location and surroundings - beach no, they did end up putting us in a larger cottage - 2 bedrooms instead of the quaint 1 bedroom we were expecting.
I am writing this review almost a year after out vacation at Sunset Key. Yet, I feel a wave of calm wash over me as I reflect on our stay. It is a lovely place. Lush landscaping, white sand beaches, an occasional hammock overlooking the water, quiet. It's a short ferry ride away from the hustle and bustle of Key West. Yet, it's a world away. We visited Key West daily during our stay, but always looked forward to returning to our retreat. The restaurant is fabulous. Excellent food, excellent service, with outside tables at the edge of the white beach. We enjoyed it so much that we ate lunch and dinner there almost every day. The cottages are every bit as lovely as the photographs on the website. The porch was a delightful place to spend each morning reading over the complimentary paper that had just been delivered along with a basket of freshly-prepared pastries. I cannot wait to go back.....
I would definitely stay here again. The island is serene, beautiful, and only a 5 minute ferry ride from Key West. The new Latitudes restaurant is wonderful - excellent cuisine, attentive service, and right on the beach (some tables are even set in the sand!).
Eu gostei do café da manhã e os quartos eram agradáveis e confortáveis. O hotel estava a 5 minutos de distância de tudo. O quarto não precisa ser atualizado. É sério: é um quarto com duas camas, banheiro e televisão. A nossa TV não era de tela plana, mas e daí? Eu acho que para o preço, foi ótimo. A equipe parecia um pouco desorientada em relação às políticas do hotel. Havia falta de comunicação entre os gerentes e funcionários.