Very new hotel. As such they have not worked the kinks out of the system yet. When the toilet was broken and we had to switch rooms it took hours of them running around and me talking to people to do so. Then when I talked to management the next day they would only give my a pittance of a discount on the next nights stay. We missed our dinner... I was upset. It should be a comped night no questions asked for what we went through.
The staff was very welcoming and helpful. Extremely relaxing and beautiful place. It was brand new, clean, and luxurious! Nothing
Loved the location. Near the marina. Near Duval Street. Resturant hours during the summer were limited. Nobody cares. Restaurants are everywhere.
The hotel was amazing, very clean, quiet, friendly staff, great location, wonderful landscaping, clean salt pools. We really enjoyed our stay. This was the best place we have stayed in key west so far. We will return. My only suggestion is to watch for those extra fees (resort fee, parking fee, room amenities...). It was a bit much on top of the already expensive cost per night.
Room Too expensivee
Good location, prople lind. Bugs in the bathroom
Premises Breakfast included Mini terrace at each room Clean Location Having eggs, ham... something salty, would be a plus at breakfast minibar is empty/ no bar service around the pool Somewhat expensive
Really good service, clean rooms, great location. Overall nice place to stay. We had a room on the first level and you could hear every move made by the guests upstairs. Not for light sleepers.
Like most reviews read, the hotel is located in a convenient location near enough to walk down Duval or head to Mallory Square. There is adequate parking for guest. Rooms are clean with a modern feel. The pool is popular with guest. Although small, it kept everyone happy. Breakfast was always set up by 7 am, but it is a light breakfast. If you want something heavier, there is a Denny's nearby that you can walk to. Staff was pleasant. Breakfast could have included eggs, and the bread choices dwindled if you came late, as it was not restocked. As said above, if you are looking for a bigger breakfast just walk over to Dennys.
localização. falta de informação confiável sobre os passeios.
Localização. Diárias muito altas e não ter o café da manhã incluso na diária.
A localizacao excelente, quartos grandes e confortaveis, bom estacionamento descoberto, porem bom. servicos de chekin e checkout rapidos e eficientes. Ambienye familiar. O caf'e da manha que nao e incluso na diaria do hotel e muito caro pelo que oferecem e de baixa qualidade. nao arrisquem experimenta-lo.
a localização deveria ter sido informado que o estacionamento seria cobrado a parte
Very friendly staff, relaxing atmosphere, the best location (walking distance to Duval restaurants and galleries), cozy rooms, outdoor chairs right by your room, life music from the next door restaurant. I will definitely come back and would recommend to stay at Wicker Guesthouse . The outdoor patio looks a little old, but due to the weather specific in the Keys (rain and flooding ) I guess it's not easy to keep it at perfect condition all the time. Everything else is great.
The room was clean, nice pool area, the location was great and very friendly staffs. I'll definitely stay here again. None
Our room had a full kitchen, was very reasonably priced, and the staff was superb. They were very flexible with our arriving early and checkin out late. Everyone made the effort to look me in the eye and greeted me with a smile. Very professional. The cleaning staff started their rounds pretty early, like 9:30, and we weren't up and moving yet.
New renovated, well equipped and really clean rooms. They've charged us a city tax twice however when we've complained they had returned one payment immediately.
Excellent choice for a weekend escape. Nice and clean king room at the corner of the hotel. Not too close from downtown but yet at walking distance.
This hotel is brand new and the facilities are excellent. Great value.
The room was clean Receptionist was not pleasant, tried to ask for a different softer pillow, was told there are only the pillows in the room and there were no different than those. Not helpful at all. Breakfast was not much to much to speak of, some pastries, and over cooked hard boiled eggs. Definitely not worth the money . It was close to Duvall Street but other than that there is nothing that would compell me to stay there again!
Very little. Yet, the place appears brand new ( the pictures on booking.com are still the planning pictures). It's only attraction is that it is within walking distance from duval Street, say 15 minutes to midpoint of Duval Street. Rooms were clean and relatively spacous and internet was free. Forget about the announced 'island view' or 'pool view', to be renamed 'street view' (= no view), or 'parking lot view': indeed, two sides of the very small inner pool (area) are literally adjacent to the hotel inner parking lot. There is basically no lobby, as the small area adjacent to reception is used as a rather primitive self service breakfast area, all with plastic/foam plates and cups, with the cups for orange juice just large enough for a standard shot of whisky, but then without adding ice. No wonder they make you prepay for the stay. Certainly no resort hotel, and way overpriced ... And by the way: we had booked a "street view" and were allotted a "parking lot view" instead ( at a 20 usd rebate per night).
Da localização, da educação dos funcionários, das instalações e da excelente comida do restaurante e bom café da manhã
Conforto dos quartos e os serviços
Ambiente agradável. Limpo. Local de acesso a internet no hall é bom. Acesso a internet no quartos ruim, deveriam melhorar.
dificil dar umparecer justo numa estadia de dois dias. pelocusto o hotel deveria oferecer cadeiras e guarda sol na praia.
Limpeza e conforto do quarto. Cafe da manha. Atendimento da recepcao.
Acabei de voltar deste hotel e encontramos a melhor tarifa aqui e por sinal foi otimo o custo e beneficil, o apto. eh completo com muito conforto e espaco. Internet e estacionamento gratis. Alugamos uma bicicleta por 15 dolares o dia e valeu muito a pena, o lugar eh plano e da pra andar de bike por todo o lado. Somente nao tem servico de praia mas isso nao atrapalhou a nossa estadia, valeu a pena mesmo!!!
a atenção dos funcionarios da recepção, limpeza e um quarto ideal para familia, tudo muito organizado e sem esperas. se posivel colocar umas cadeiras do hotel na praia, nao tem um apoio do hotel na praia.
Custo beneficio do hotel
Amei o layout da sala.
Café do Starbuck's e jornais e cortesia disponíveis no quarto. Má vontade das recepcionistas com as dúvidas durante a estadia e no check-out. Elevadores precisando de manutenção. Distante do centro de Key West. Internet wi-fi impossível de se conectar.
Realmente aproveitar a minha estadia aqui
Gostei do atendimento.
O hotel fica bem afastado do centro da cidade onde tudo acontece, nao possue cafe da manha apenas suco e cafe
À sombra de palmeiras em todos os lugares.
Location is great. Close to everything but the way property is set up quiet at nite and exclusive during day. Also gives you access to Southern Most area via their B and B. Staff at beach were wonderful and very courteous and hardworking. Kyack asked would I prefer a room with better view or more space and extra towels I received none of the above. Room service cleaning was very late in day. There were days I did not think they would show at all.
The hotel has its own beach. Lanai view was parking lot with plants taller than patio.
We had a problem with are air conditioner. They dispatched an in house maintenance person. He explained that the unit was frozen an they would get a HVAC specialist asap. The unit was up an running the next morning. This all happened Sunday eve around 7pm. We were compensated for our troubles. .
I liked the view from our room, and the restaurant attached to the hotel had great food. the town itself was excellent and beutiful. very over priced tho. the price was very high for what you get. The staff were only alright. the front desk staff were great, but the servers in the restaurant were very unpleasant and dident seem to care. although the food was great, the servers were not.
The spa was terrific (we went back for seconds) and the live music at the pool-side restaurant was lovely. This hotel was a bit pricey, considering the level of service.
Room very nice, loved the beach. Always enjoy the jazz in the evening, location excellent.
Absolute perfect location to experience all of Key West! Big bonus having the option to enjoy the beach/ocean and the pool. Will stay here again.
O hotel é bem charmoso, limpo e oferece internet. O inconveniente é que é difícil estacionar perto do hotel, tem vagas, mas muitas são reservadas para deficiente e moradores, as demais são rapidamente ocupadas por locais e outros turistas. Um senhor oriental foi entrando no nosso quarto sem bater na porta, tivemos que correr para segurar a porta. Acho que era o dono do hotel. Disse que tinha nos transferido de quarto para não sermos incomodamos. Preocupação que ele próprio não respeitou. O sujeito era totalmente non sense!
Perto de Key West Bight .... ótimo café da manhã continental Chuveiro foi apertado ...
Receptividade muito boa e ajuda em informações.
O quarto é grande e a piscina é deliciosa. O hotel tem vista para o mar, mas não tem acesso à praia. Fica em frente a uma rodovia movimentada. Fica longe do centro da cidade.
A cidade é muito charmosa, a arquitetura das casas, e seus bares noturnos com muitas opções. Não
rapido atendimento de check in/ check out. Limpeza a falta de cortesia de um empregado
Cadeiras sujas no quarto, a porta da varanda não fechava direito. Sala de café da manhã muito pequena
Limpo e silencioso. O aeroporto ao lado mas não há voos durante a noite.
Das informações fornecidas do que fazer, onde comer, etc. Gostei da facilidade de reserva via internet e a rapidez para check out. Não tem praia em frente. Fica distante do centro. O café da manhã é fraco.
Da vista proporcionada pela localização do hotel. Café da manhã.
Quarto grande Um pouco longe do centro
The staff were all pleasant and informative. Amenities just as they said. I love bananas you can add them to the free breakfast. All in all it was a very pleasant stay. I have already recomended The Cabana Inn to my son.
Great pool, no children,quiet. We can even manage the roosters for no kids and a real pool. :)
Very clean. None
Very close to attractions , clean , friendly staff Parking was limited
An amazing hotel, especially the staff does a great job! Worth the price! Ask for the receptionist, he did an outstanding great job...Without him our stay wouldn't have been so great in Key West! Thank you!
Cleanliness Location...when I left, there was no one available for check out
The staff were super polite! The room was not the cleanest! Hair all over bathroom. Seemed over priced as well.
Location was excellent! Continental breakfast and happy hour of wine and cheese was very well done. Three flights of stairs to carry bags up and down without assistance offered. Had to pay for bike rentals from the hotel. Many places have them as a complimentary service. The tv was small and didn't rotate properly to be seen adequately from the bed.
SHORT WALK TO DUVAL AND SIGHTS OF OLD TOWN. STAFF EXTREMELY COURTEOUS AND FRIENDLY. NICE HAPPY HOUR AND CONTINENTAL BREAKFAST. ROOM WAS QUIET. NO
A very nice and charming place to stay. A great value and perfect for couples. The staff are wonderful! We will definitely be back. If you decide not to pay the $25/day to park in their spaces it can get a bit tricky to find parking.
The resort is broken up into small pool areas. We were given a street facing room which had road construction going on all week, making the balcony unusable and preventing sleep at night. The VACANCY sign was posted at the office. We feel they should have been sensitive to this situation and given us another room.
everything is perfect! excellent place for stay! love this hotel!
It was a beautiful hotel with really stunning landscaping and great pools. Pricey, but worth it in my opinion
Convenient parking. Easy check in. Dinner in the restaurant was very good. I did not venture about as was a quick one night business visit, but the grounds are pleasant, secure. Very comfortable bed. A bit expensive for a single with parking lot view and strange, shared entry foyer. I guess it is meant as a sort of adjoining room for a larger group. Every time the neighbor came and went it was two slammed doors. The doors are real loud when they close. I felt self conscious and tried to close them more quietly when I cam and went.
Shuttle service was very convenient and helpful. Ron was an excellent driver who cares about his passengers. Check in and check out was easy as pie. Our room was spotless, as if Danny Tanner lived there himself. Parking fees are a bummer. I was sad when I heard the news. Our view from our room was a construction site...so we had to use our imaginations to see what was not there. A security guard made us uncomfortable by staring at my wife's beautiful legs. There needs to be more lizards and iguanas on the property.
The staff were very accommodating and helpful Due to an event in Key West we payed 400$/night which was very expensive! The hotel would have been a great value for 150-200$/night
comfy bed no windows really ugly far from town too expensive far better options
Liked the room Did not like the staff. Not friendly at all. Very rude.
The hotel was awesome i felt like if i was at home. I didnt like it i love it. I literally loved everything about the hotel. I would recommend it to everyone. I would stay here everytime i come to key west.
4 pm check in, tile in bathroom was very slippery resulting in a fall, no counter space in the bathroom.
Less than 3 min from key west airport! The hotel provides free shuttle to and from airport. We arrived airport and I called them and they were there in less than 10 minutes! The shuttle to take us back ran every half hour w/o a reservation. The pool is saltwater, clean, and nicely laid out to have a great cross breeze to beach if you don't want to get in the water your comfortable in lounge chair. We stayed in a standard king room, which was fine size for us (without cooking amenities). What wasn't great was that it was on 1st floor which is adjacent to N. Roosevelt Blvd, so the traffic can be loud and wake you up.
The room was very nice and luxurious. The hotel overall was clean and the staff was very friendly. Parking was convenient. Everything was and extra charge ie parking and breakfast. The "beach front" wasn't an ocean access which was very misleading. It was located far from most of the activities in Key West.
Fine location; dependabe aieport and downtown shuttle; excellent room amenities such as mattress, linens, towels, Parking was in a ground level garage; our room was on the 4th floor.
Room Clensines Service Happy hour Pool Hot tub $20 parking per night
Very nice grounds right on the water. Pool, Jacuzzi and beach area were great. Shuttle provided to Duval which is a great value. Taxis would have been $40+. Nice restaurant and great staff