Avaliações de viajantes
Avaliação geral
6,9
Bom
Baseado em 1 239 avaliações
Embarque
7,1
Comfort
7,1
Tripulação
7,4
Entretenimento
6,5
Comida
6,6
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Encontra voos baratos na Kenya Airways
Ida e volta
Económica
Informações sobre Kenya Airways
| Código IATA | KQ |
|---|---|
| Rotas | 133 |
| Rota principal | Nairobi Jomo Kenyatta to Mombaça Moi Intl |
| Aeroportos em que opera | 53 |
| Aeroporto principal | Nairobi Jomo Kenyatta |
Avaliações recentes
Classificação
149
136
118
56
79
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9,0
Prós: It was comfortable
Contras: They should start giving out snacks
avaliação de
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2,0
Prós: Nothing because I wasn’t able to make the flight service.
Contras: Have customer service respond in a timely manner. I know you can’t control other agency have been trying 4 days prior to flight schedule to cancel due to positive Covid-19 results and still no response so don’t know if I will lose my ticket price if so won’t deal with you again
avaliação de
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8,0
Prós: Hospitable crew. Good food options.Clean space.
avaliação de
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9,3
Prós: Flight was smooth and ontime
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9,6
Prós: Crew was very professional and helpful
Contras: Everything met or exceeded my expectations.
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6,0
Prós: Seat was comfortable, had an emergency exit seat.
avaliação de
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8,3
Contras: Better seat More friendly crew
avaliação de
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8,0
Prós: The warm towel given for the hands and face at the beiginning was a nice surprise treat. Great also that blankets and headphones were provided.
Contras: More food variety as some items ran out as they got to the back of the plane
avaliação de
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6,6
Prós: The crew was amazing, and the flight was really short and comfortable.
Contras: Update the movies and music on the passengers's TV
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2,3
Contras: Flight was delayed for an extra 2 hrs, with inadequate refreshments. Plane wasnt clean and had musty smell.
avaliação de
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6,0
Contras: Better variety of latest movies,
avaliação de
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8,0
Prós: Arriving on Time
avaliação de
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7,6
Prós: Food was adequate and good.
Contras: Seats in both flight weren't adjustable.
avaliação de
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9,0
Prós: Great plane Food ok Entertainment system good
Contras: Snacks in between meals (9 hr flight no snacks in between meals) Poor choice of films
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4,0
Contras: Comfier seats Some entertainment...there was none. Plane very hot and claustrophobic
avaliação de
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2,0
Prós: Nothing, the flight was delayed, the plane too small for passengers to store their carry-on luggage, the ground staff did not upload all the luggage and left some behind in Nairobi on the tarmac, the crew lied about the luggage being uploaded. Terrible experience! Kenya Airways is becoming worst and worst.
Contras: Everything, the flight was delayed, the plane too small for passengers to store their carry-on luggage, the ground staff did not upload all the luggage and left some behind in Nairobi on the tarmac, the crew lied about the luggage being uploaded. Terrible experience! Kenya Airways is becoming worst and worst.
avaliação de
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4,3
Contras: Flight take off was delayed aprox 40mnts & pilot’s language and message was not clear why we are still grounding !
avaliação de
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5,3
Prós: It’s acctually the second time , just last week 23rd , our flight with delta got delayed that made us missed our connecting flight and I had to pass through Nairobi, female crew serving snacks came over to me with snacks and told me I ordered low fat food which I did and I asked her if it was ok if I had chicken that day she insisted that had ordered low fat mean and that’s what she has to serve me and I had to tell her again I needed chicken, she started arguing with me over snacks she got offended and she just threw food in my hand almost dropped to the floor , I think that was not professional at all. And today again coming to Nairobi the female crew came over serving snacks again and requested if I could have some wet wipes my hands were dirty dirty because had seen a crew handing out with to the people in the front raw but she answered me it was in the bank and she kept on and I again asked the male crew and he explained to me that they mostly don’t give wet wipes for short flights but I had wet wipes when I flew to Nairobi from Amsterdam and I had too when I left Nairobi to Uganda , what’s the point of serving foods when passengers gotta eat with dirty hands , and today again-the same female crew skipped the first raw of two males with snacks who were seated in front of us and even if they told her they missed the snacks, she stood there and called the male crew just unprofessionally to bring the snacks for the gentleman and she just never cared . I think they should do better thanks .
Contras: They should be more professional and friendly to people they act like they don’t care sometimes .
avaliação de
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2,6
Prós: nothing I liked about this flight. Our flight was delayed by more than 6 hours. Even though airline had an opportunity to bump us in their sister airline- precision airline in earlier flight Nairobi, they refused to help us. Precision air had lot of seats empty.
Contras: Kenyan airways do not care about customers and inconvenience they are facing. We were suppose to arrive Dar at 7:30 pm and instead now we will arrive at 1:30 am on 28th Jan 2020.
avaliação de
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7,3
Prós: Same things as mentioned for the NBO-EBB leg
Contras: Food
avaliação de
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7,6
Prós: The seat was comfortable ONLY because I am Platinum member ( and I was able to choose emergency exit seat ) otherwise it wouldn’t have been so comfortable
Contras: Food
avaliação de
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7,6
Prós: Crew was attentive, punctual, and third meal on a 14 hour flight is right.
Contras: Movies are badly dated, and a bit limited in choice. System was a bit difficult to navigate, and slow to respond.
avaliação de
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4,3
Contras: No screens on this aircraft
avaliação de
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10,0
Contras: Seating
avaliação de
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2,0
Prós: I didn't fly throw the Kenyan airlines because they kept delaying my flight time and they want to spend 24 hours at the airport because of my wife is passports is not american passport, so I had to change the flight , the worst experience ever in my flight life
avaliação de
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2,0
Prós: The stuff was great but flight and the its self is no good with the timing , the keep chaining flight times the cancel my flight twice
avaliação de
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2,3
Contras: KQ has never not delayed. This time, it was delayed twice for a total of three and a half hours.
avaliação de
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7,3
Prós: Crew is great and friendly. Plane comfortable and clean.
Contras: Boarding in Harare was a little delayed. No explanation or information was provided. Food on board : a bun and a muffin were provided for breakfast. No butter or jam or honey or chesse. Most unimaginative meal.
avaliação de
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7,3
Contras: Movie selection
avaliação de
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7,3
Contras: Movie selection wasn't great
avaliação de
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9,6
Prós: Boarding and comfort
Contras: Should be more food/drink selections Probably better to fly Jambo Jet as it has more on offer (even if I have to pay)
avaliação de
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2,0
It was very poor delay for 7 hour from Nairobi coming back 4 hours not
Prós: Nothing check in counter take good two hours flight delay 7 hour return 4 hour rude staff no communication no more traveling in Kenya Airways.
Contras: Very Very poor service unskilled staff not enough knowledge rude
avaliação de
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4,6
Prós: Toilets were clean right up until landing
Contras: When breakfast was served, there was only the option of poached eggs. We asked if there was an alternative and Philip said No. Shortly after starting our cold poached eggs Philip brought the people across the aisle to us a sausage alternative?! All the flight attendants looked unhappy until getting off the plane. Entertainment was very basic and not really up to date.
avaliação de
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3,3
Prós: Nothing
Contras: Didn’t like anything
avaliação de
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2,0
Prós: Absolutely nothing!!!
Contras: Keep to time and stop the delays.
avaliação de
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2,0
Contras: The food portions were disappointing.
avaliação de
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2,0
Contras: The issue was not the flight. It was the cancellation policy. I had a best friend suddenly die and I could not apply a credit to future travel on my 4000$ business class seat. It makes me not want to buy through kayak again.
avaliação de
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4,8
Prós: Staff was friendly and professional.
Contras: The quality of the food. You pay a lot for a ticket, for that pricem, I just don't expect a croissant (no butter or jam included) and a dry cake. Flight would normally leave at 7.30 AM. A normal time for an airline to serve some kind of decent breakfast for the price you pay. Not at KQ. They are not making friends this way. Am not even talking about emails going unanswered for days with very specific questions: how to book extra luggage allowance. Anyway…
avaliação de
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8,0
Prós: The crew amazing
Contras: I was traveling with a child and an infant. Would have been given a priority. We were in the queue waiting.
avaliação de
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7,3
Prós: Seats super comfortable
Contras: Real food and not just snack
avaliação de
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6,0
Prós: Glad to receive small snacks for short flight Headphones were issued from from second flights, but not from Zanzibar
Contras: Check air on on plane as it was so lights that air doesn’t hit the face so it was very warm flight
avaliação de
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2,6
Prós: Nothing - we were stuck at the airport for over 10 hours due to a strike. Missed all connecting flights. They didn’t even offer accommodation or reimbursement on air tickets for our next destination.
Contras: I really do not care. I am never flying with Kenya airways again.
avaliação de
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7,0
Prós: Service was perfect
Contras: It was an old plane and it was completely full. In this old planes you don't have much space especially when you want to do some work in economic class.
avaliação de
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9,3
Prós: Really good aircraft ( Brazilian made Embrare )
Contras: Breakfast ! But it was “04:20 hrs ! So fair do’s !
avaliação de
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5,3
Prós: Barely functioning entertainment portal. Average food.
avaliação de
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7,0
Contras: Not many movies to chose from.
avaliação de
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10,0
Prós: Everything was Amazing. This is one of the best Airline out there and they need more recognition.
Contras: Nothing.
avaliação de
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10,0
Prós: By far the best food I have ever had in a flight. And I am still trying to figure out how we landed without and no one noticed. Every one on the flight were amazed that we didn’t feel a thing upon landing. The crew were so friendly and accommodating, it was unreal.
Contras: Perhaps advertise more to Europeans as this airline is up there with the best of them.
avaliação de
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5,6
Prós: Just okay
Contras: Flight delays
avaliação de
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8,3
Prós: The crew was very nice and I was offered to move to an empty row but my next seat neighbors moved and I had a row on my own. The food was excellent, not spicy as I like it.
Contras: As it was a night flight, it would have been better to be offered blanket on the 4 hours night flight.
avaliação de
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8,0
Contras: Kenya Airways sears had less leg room than Qatar
avaliação de
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3,3
Contras: Seats are not comfortable for a 14 hour flight. One meal was served 1 hour before landing, Need for more drinks and food during a 14 hour flight. Flight was held at gate for 45 minutes before takeoff without explanation. Luggage was not transferred from a connecting flight.
avaliação de
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3,6
Contras: Flight was 4 hours late making for a tight connection in Nairobi and our luggage not making the connection! No matter how good your service, if you don’t get the luggage through, you fail!
avaliação de
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2,0
Contras: Delayed by 4 hours, no explanation!
avaliação de
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3,0
Contras: KQ is always late! And never provide information to passengers about the delay
avaliação de
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5,6
Contras: Hostesses were kind of biased. Entertainment was not too fantastic, flight was excessively delayed
avaliação de
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3,0
Prós: Lazy crew dont even provide water when needed. The cabin was extremely hot and the blowers dont work.
avaliação de
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8,0
Prós: Yes
Contras: Every thing was fine
avaliação de
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3,6
Contras: More legroom, seats with more cushion and recline, better food!
avaliação de
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9,3
Contras: All is well.
avaliação de
Estado do voo
Mapa de rotas da Kenya Airways
Principais aeroportos em que a Kenya Airways opera
- Aeroporto de Nairobi Jomo Kenyatta (NBO)
- Aeroporto de Mombaça Moi Intl (MBA)
- Aeroporto de Entebbe (EBB)
- Aeroporto de Kisumu (KIS)
- Aeroporto de Dar Es Salaam (DAR)
- Aeroporto de Joanesburgo Aeroporto Internacional Oliver Tambo (JNB)
- Aeroporto de Lusaka (LUN)
- Aeroporto de Bujumbura (BJM)
- Aeroporto de Addis Abeba Bole (ADD)
- Aeroporto de Acra Kotoka (ACC)
- Aeroporto de Harare (HRE)
- Aeroporto de Dubai Intl (DXB)
- Aeroporto de Kigali Intl (KGL)
- Aeroporto de Zanzibar Kisauni (ZNZ)
- Aeroporto de Londres Heathrow (LHR)
Informações de contacto da Kenya Airways
- KQ Código IATA
- +351 21 8476354 Liga
- kenya-airways.com Visita
Política de cancelamentos da Kenya Airways
À medida que a situação relativa ao coronavírus (COVID-19) evolui, a Kenya Airways continuará a atualizar as suas políticas em conformidade. Contacta diretamente a Kenya Airways para obteres a informação mais recente sobre as taxas de cancelamento. A informação atualizada sobre as políticas da Kenya Airways está disponível aqui: Alertas e Políticas de Viagem da Kenya Airways
Dados sobre o estado do voo, cancelamentos e atrasos fornecidos por Flightstats.com. Os dados da Flightstats podem conter erros. Confirma sempre a informação indicada aqui com a companhia aérea.