Sheraton Gateway Los Angeles Hotel

Pagar pelo wifi? Sério?

O hotel em si é muito bom, muito confortável e limpo.

Você pensa que está conseguindo um bom negócio, até chegar lá e perceber que cobram por tudo, até mesmo pelo wifi! É ridículo! Perto do aeroporto e longe de qualquer outro lugar. Os funcionários não foram simpáticos, não recomendo para viagens com família/lazer.

O estacionamento é tão caro

We paid extra for the club lounge. The breakfast was good, especially the espresso.

Clean and friendly..

There’s no tube in our room and we have my 2 years old grandson with us I was hard trying to take a bath for him .. so we have to give him a shower instead.. bath tube would b nice .

Reception staff very unhelpful when faced with a unique problem outside their training

I'm not sure the reception staff know exactly how to support customers from other countries who don't use credit cards. I'm very sure the problem wasn't my debit card but was on how my payment was being booked in their system. They tend to shrug their shoulders when their standard 'payment management training' is challenged with a unique scenario. If you are lucky enough to get a long serving senior staff to take your booking then they will use all their experience to resolve your debit card payment. I travelled to New York, Las Vegas, and several other restaurants in Los Angeles and never had a problem with my card being accepted for payment. Only at Sheraton Gateway hotel. And all you get are indifferent shoulder shrugs from the reception staff. Very robotic.

Reception staff