London Marriott Hotel Kensington

Prós: Room has AC was comfortable and everything was extremely clean. Our keys didn't work and staff was quick to resolve that problem.

Contras: The staff was nice but not very helpful or sympathetic to our needs. My friend was ill and we were assigned a queen bed which was not my initial reservation. The only way for us to have separate beds was to pay 185£ to upgrade. I found that to be absurd. The woman behind the counter said we did book a queen and that double room means queen. She acknowledged that many make that mistake so then why wasn't I called to confirm what I wanted. I think they didn't have that room and gave a queen bed because that's all they had. I've never been anywhere where a double room is a queen bed. Needless to say we were stuck and I'm now sick because I was close to my friend.