Hotel Gérando

Good location

Staff wasn't polite

The location of the hotel is fantastic. The person during our check in time was very nice and accommodating.

We were initially given room on the second floor and it was a nightmare already while climbing and the elevator is on the first floor and the stairs are uneven but since its under the carpet there were these sudden tripping off points. Hence we requested the person at the check in to give us the ground floor room and he was very nice to accommodate. However during check out there was another person at the reception desk and he was difficult to deal with as we had to book a cab and despite of being written on the wall behind him that cabs can be requested from the reception, he outrightly said that cabs might be unavailable and started telling us that we can go by train etc. the options that we were already aware of!! After I asked him whether he can book or not, he did finally book us a cab. Also I have to say here that the amount of casual racism based on stereotypes he was throwing at us and we were three women is unacceptable.