Pensão Grande Oceano

Location.

We booked for 3 nights to spend New Year's Eve in Porto. Checked-in on December 31st and when we got into our room we realized that the heating was not working. The room was freezing cold and cold air was leaking through the old windows that didn't close properly. The room had two heating systems: hot-water radiators and air conditioning blowing hot air, but none of worked! Hot water for shower was not working either. The hotel staff omitted this very important fact when we checked-in, as if we were not going to realize, but when we complained they acknowledged it and told us that both systems were broken, but they didn't offer any solution to us until we complained more effusively again on the next day. Then, they moved us to a nearby hotel for the remaining 2 nights. Really disappointed about how this situation was handled. Extremely unprofessional.

Location was excellent being close to three metro stations just off the tourist bus route and it was very close to the town hall. Free wifi was great. Staff were friendly and we managed to communicate in a mix of spanish, portuguese and hand gestures. Very cheap and we booked it half an hour before we got there.

Room was very cold with no heating options available. Shower curtian was the worst ever. People allergic to stairs should go elsewhere. Room also smelt a bit musty (and old cigarettte smoke perhaps).

The room was efficient and a good value.

The bathroom shower was small and there was not enough toilet paper stocked in the bathroom.