Excel Hotel Roma Ciampino

com bosn acessos de facil localização

Hotel shuttle isn’t free only first thing in the morning charged €20 to pick us up from the airport - get a taxi it’s only €10. On Sunday hotel didn’t take us to the train station they said they would. We’re very unhelpful when we were stranded at the train station at night. Very rude very unhelpful and phone in the room didn’t work had to use my phone.

breakfast is varied, with eggs bacon cheese and ham as well as cakes juices and yogurts, teas etc. we could take more than a coffee/cappuccino each as we pleased.

we took a triple, but the third bed was a very uncomfortable armchair than opens in a bed. the mattress was thin and I could feel the springs in my back. in order to avoid them pushing against my spine i had to shrink in half on this single bed... plus every time I moved to try and change position the bed would make noises and disturb the sleep of my friends. we had a small kitchen in the room, presented to us as an 'upgrade', but there was a notice informing us that using the kitchen would incur in extra cost. finally, we could use one of the official entrance point if the hotel as they locked it with a thick chain and 'did not have the key' for the lock. we had to walk all around the property and it's neighbours with our luggage. when we complained that at least the hotel information should be uploaded (street directions as well as Google maps), they asked that *we* took care of that. not very professional.

The sheets on the main bed had holes in it, the pullout bed was extremely uncomfortable, sagged in the middle, while the head was lower than the rest. The sheets had hairs on them. 3 of us had to sleep in the main bed. hotel reception unfriendly. THe outside was beautiful and enviting.

The room was very clearn.

Restraurant staff was terrible. He always forgot what I have ordered.

rooms were clean and comfortable and suited our stay.

lack of refreshments in hotel during day, no in room tea/coffee making facility. evening restaurant menu limited. it was too far out from Rome

accomodation was really lovely. Staff were friendly just thin on the ground. takes approx 1 hour to get to Rme and a 5 min taxi from airport.Very few people staying in November so was great as our small children were able to make noise and we relaxed.

Menu was the same each night, we booked with our children in order to go to Rome for 4 nights, we knew it was a little far out. As no other restaurants except a Trattoria that was a wak down a road like the north circular in London, we would have liked variety in their menu. No snacks or drinks available before 5pm other than mini bar, my father was unwell and had wanted to get some tea or a sandwich and the supermarket also along the busy road for 5mins was shut on the sunday.Don't order the Omlette for 7 euros must be made with one egg and a cherry tomato, you have to scrap it off the bowl it was cooked in too