Avaliações recentes
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2,0
Prices and options totally inconsistant
Prós: Location for pick up and drop off are well plced
Contras: Prices for rentals were all over the place. The price Avis quotes on its selection page is well under the final price. Price was the highest of Hertz, Enterprise and all local options
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2,0
Avis refuses to rent car
Contras: Without IDP they would not rent car
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4,8
Bait and switch
Prós: Nice Car spacious and comfortable
Contras: I had 2 reservations and clearly told them I wanted the one that was less expensive . Brought in my confirmation number and printout and clearly told them what I wanted . They told me I was paying in dollars not euros . I was over charged by approximately $280. Very upset
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4,0
Understaffed and payment system was down
Prós: Nothing comes to mind
Contras: One guy there. He was absolutely struggling. Only three customers, and I was customer #2. It literally took over an hour to get checked out because the system was down.
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4,0
Hard sell and damaged car
Prós: Price
Contras: Rented twice here. They always give you the hard sell and put items on your bill without explicit consent. Then they don’t print a contract copy so you have to return to the office to mark additional damage. They basically just do everything they can to make a bit more money or make it hard for you not to be overcharged.
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2,0
Totally different car
Contras: Was supposed to get a Luxury SUV (Q5 or similar) - was offered a renault clio
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7,6
Great experience, one unexpected charge
Prós: We had an easy, smooth experience with Avis in Roma Termini. The location is convenient, they have long hours and they spoke enough English for us to clearly understand what we were paying for.
Contras: The only disappointment was that they charged us 10€ extra for chains, PER DAY! The chains are required equipment by law in the winter— there should not be a charge for basic equipment requirements. This is equivalent to charging extra for the reflective triangle that’s required by law...this is ridiculous and I will do whatever I can in the future to avoid this charge. You should not take advantage of people this way.
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6,4
Contras: Very pushy on a upgrade. They kept trying to upgrade me to the car I had already booked. They do not honor the price.
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7,6
Contras: the return place in tiburtina wasn't there. either moved or closed. or the address is wrong.
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5,2
Bad experience picking up car in Rome
Contras: Booked a luxury car for 2 days. Didn't have the car we ordered, took 2+ hours to get out of Avis with a mediocre car. Will use Hertz in future
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4,4
Kayak rate not honored
Prós: Rental was satisfactory in terms of car
Contras: The Kayak rate was not honored. The returning team at airport agreed that I was not charged correctly but said the pickup location had to fix it. I've complained but heard no response.
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7,6
Contras: Long line to rent car
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7,6
Great experience, one unexpected charge
Prós: We had an easy, smooth experience with Avis in Roma Termini. The location is convenient, they have long hours and they spoke enough English for us to clearly understand what we were paying for.
Contras: The only disappointment was that they charged us 10€ extra for chains, PER DAY! The chains are required equipment by law in the winter— there should not be a charge for basic equipment requirements. This is equivalent to charging extra for the reflective triangle that’s required by law...this is ridiculous and I will do whatever I can in the future to avoid this charge. You should not take advantage of people this way.
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7,6
Contras: the return place in tiburtina wasn't there. either moved or closed. or the address is wrong.
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7,6
Contras: Long line to rent car
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2,0
Prices and options totally inconsistant
Prós: Location for pick up and drop off are well plced
Contras: Prices for rentals were all over the place. The price Avis quotes on its selection page is well under the final price. Price was the highest of Hertz, Enterprise and all local options
avaliação de
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2,0
Avis refuses to rent car
Contras: Without IDP they would not rent car
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4,8
Bait and switch
Prós: Nice Car spacious and comfortable
Contras: I had 2 reservations and clearly told them I wanted the one that was less expensive . Brought in my confirmation number and printout and clearly told them what I wanted . They told me I was paying in dollars not euros . I was over charged by approximately $280. Very upset
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4,0
Understaffed and payment system was down
Prós: Nothing comes to mind
Contras: One guy there. He was absolutely struggling. Only three customers, and I was customer #2. It literally took over an hour to get checked out because the system was down.
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4,0
Hard sell and damaged car
Prós: Price
Contras: Rented twice here. They always give you the hard sell and put items on your bill without explicit consent. Then they don’t print a contract copy so you have to return to the office to mark additional damage. They basically just do everything they can to make a bit more money or make it hard for you not to be overcharged.
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2,0
Totally different car
Contras: Was supposed to get a Luxury SUV (Q5 or similar) - was offered a renault clio
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6,4
Contras: Very pushy on a upgrade. They kept trying to upgrade me to the car I had already booked. They do not honor the price.
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5,2
Bad experience picking up car in Rome
Contras: Booked a luxury car for 2 days. Didn't have the car we ordered, took 2+ hours to get out of Avis with a mediocre car. Will use Hertz in future
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4,4
Kayak rate not honored
Prós: Rental was satisfactory in terms of car
Contras: The Kayak rate was not honored. The returning team at airport agreed that I was not charged correctly but said the pickup location had to fix it. I've complained but heard no response.
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