Broadway Hotel And Hostel

Localização

Quartos e toalhas bem acabados

É o pior lugar em que eu nunca sido

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The staff are not professional so far, they will open your door even they knocked the room. The ask you question like interrogating you. They work while taking with their cellphone at the same time, like texting on wtsapp! They will give you temper if you complaint something that they think are not acceptable, like the bed size of my first room and second room are different ! Yet I still have to paid for the same price. I am fine, but could you please don’t judge me like I was lying? Lady please work as professional instead of debating with me at the front desk. Such a shame. Please do not expect that this hotel looks how the website shown. first I would like to talk about the elevator, the design is a little creepy yet is too small. It is small and makes me feel embarrassing to carry 4 luggages inside all at once. Talking about the room, the cleanliness are fair yet different have different level of cleanliness. The carpet of first night sucks, it is dirty it is itchy and makes me allergy. The lighting was horrible, it feels like I was in a haunted house for a night long. The next day the staff try to force me to move to another room and I was like no because I got too much stuff and I don’t think I can move all the things down by myself. I tried to try to discuss my situation to them and the staff literally give attitude on me which is not professional. Overall there are rude, impolite , irrespecutful or I can say careless. I have guests to meet me and the guy from the reception asked me like interrogating me and even judge my friend by asking which room i was in. I am like wt??! Also, At the last day I have book a shuttle bus services to JFK airport and they literally helped me to change the time that I reserve like two hours earlier. I’ve paid the reservation fee which is non refundable but then I didn’t make to the airport by the shuttle bus instead I have to take an Uber which charges me like $130. I have been used booking.com over 5 years.

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In the room I got there was a drain pipe that got hot avery time, It was horrible