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Excelente hotel em todos os aspectos.
Conforto e qualidade do quarto
localização informação sobre acessibilidades
A localização e a boa relação qualidade/ preço. A falta de elevador e a necessidade de a o próprio hóspede transportar a mala em dois lances de escadas.
Localização Quartos estremanente pequenos. Casa de banho, minúscula.
Apenas lá fiquei porque a escolha, nesta altura era muito limitada. É um hotel com más condições e que exagera nos preços.Os funcinários do hotel são agradáveis e prestáveis. O pequeno-almoço é pouco variado. Remodelá-lo seriamente; não apenas remodelar a entrada e o restaurante como fizeram
Leisure facilities Breakfast was a bit chaotic
hotle staff and facilities are very good n/a
Situation, access, calm, comfort. Restaurant (dinner): certainly not the level of a 4 stars hotel.
The room was large and it had all the necessary funiture. The same apply for the bathroom and the room was well cleand and tidy. The hair dryer was not working properly and it was a very cheap selection. The toilet seat didn't have the sterilised seal. Also when I cheked out I was about to be charged for another room due to staff mistake.
Good breakfast - lots of choice, Spa facilities good and not busy. Staff were unhelpul upon arrival. Pictures of the hotel were not true to the actual hotel & rooms- disappointing.
The staff were very friendly
Friendly staff, good rooms, very good breakfast
Location was ideal for me, pool etc all good , large bar & food area, comfortable
The layout inside is good and easy to find way around. The fact that the mini-bar seemed to cause all sorts of problems on check-out, just because we had moved cans around to make way for our own water. Seems we weren't the only ones - other people complaining when we checked out that they had been charged for things they hadn't had.
The room was dirty and had not been cleaned in places.
Room service was very reasonbly priced. Spa facilities were great, it isn't very often you have a large swimming pool.
It was a business stay and everything was easy to use/find
a freindly atmosphere , the linen was crisp and clean the spa was well equiped good choice for breakfast beautifuly situated in the surrey country side restaurant lacked atmosphere in the evening, wedding party took over the only sitting area and a lot of noise outside early hours am also people going to bedrooms waking us up, we were a group of 8 people including 2 children so we used a bedroom for our evening after the meal
Room very comfortable, pool complex excelent, fantastic location, very quiet. Nothing, loved the place.
We liked the location due to it being near to shere and newlands corner. We stayed in room 16 where a noise was present all night outside our room, Sounded mechanical like the central heating or a door closing and opening all night. Complained on the way out to be told there is nothing I can do about it by the receptionist!
location and the wide range of channels on the tv Length of time it took for hot water to come through the system, and the cord to activate the bathroom fan would have suited someone just over seven foot tall!!
swimming pool but also dirty showers etc rooms are very dirty no good service ,lot of noise because there was a wedding until 0200, asked for a dfiferent room on advise of one person from the hotel was not possible, smoking area under our window
we went for a relaxing break and that is what we had. swimming pool was nice size and not crowded and the food was excellent the weather!!
Gym & swimming pool Dirty & tired room, including hairs in bathroom and in the bed!
good sauna and steam room it was all a bit cold including the pool but so was the weather.
a comfortable base for visiting friends in the Guildford area
It was a beautiful suite of rooms and the website did not do it justice. We had a lovely two night stay.
Splendid historic coaching in but with all mod cons! Loved it!
Wonderful garden Food not fabulous but acceptable checkout time of 9am too early
Classy establishment, beautifully maintained, very attractive pricing, excellent staff None really, though it is a remote location. You'll need a car if you want to visit a pub or another restaurant
Staff, the architecture, rooms deco The noise and delay at restaurant the noise from the room next door, bad isolation for noise and cold from simple glass window
The staff were very attentive and the hotel is very comfortable ,set in lovely grounds and well furnished
The location and atmosphere Like so many hotels the bathroom shower taps are not easy to use
Good clean conference hotel. Food was fair. Room was excellent. Nothing
Loved the character of my room was in the Courtyard.
Beautiful surroundings. Very comfortable and interesting building. Fabulous gardens. Staff friendly. Minor point - This was a birthday celebration the drinks cooler in the room was faulty so we could not chill a bottle of bubbly. However, a member of staff provided an ice bucket which was sufficient. a later than 10:30 check out on Sunday would have been appreciated in order to have time to enjoy the lovely gardens during/after breakfast.
Internally the hotel looks a bit tired and could do with a freshen up - carpets threadbare in places, especially on stairs and landing - I was a little disappointed as presentation is important with hotels. Suprised by 4 star aa rating I would have thought 2 star more appropriate. Although I would recommend the hotel to other travellers idf you can get a good deal on the price of the room, otherwise full price is far too expensive. Come on Asperion make an effort for the Olympics???
Hotel bem conservado, com quartos agradáveis e boas instalações sanitárias. Notamos preocupação com segurança. Relativamente próximo do centro da cidade. Algum excesso de calor (não tem ar condicionado), e ao manter a janela entreaberta, a proximidade de via rodoviária origina ruídos.
The staff were extremely obliging and most welcoming and nothing seemed too much trouble for them. Breakfast options were very good from full English all you can eat to simple croissant continental breakfast. Bathroom toiletries were minimal, wjich you'd expect in this level of hotel. Beautiful old house, appropriately converted for hotel use, with extensive gardens, lake, etc. No lift and no room telephones.
room was draughty smelly (sheets & pillows smelled of Smoke) was refunded & Moved the next day
The Receptionist was absolutely lovely, and the staff were incredibly helpful. That the rooms were seperate from the hotel.
The staff were friendly and helpful. The lovely building and its surroundings. The breakfast was good with quick service. The beds were hard and uncomfortable, the childrens put up bed on the floor in particular. Also needed instructions on opening the window left on the desk would be helpful.
the resturant / pub had good food
Rural location, food in restaurant Noisy, tired hotel needs refurbishment
staff very friendly
The girl on reception was very helpful on Friday Night the 22nd October getting us a detailed map of where we needed to go the next day. Very good people skills among the staff at the hotel and they made you feel welcome The colour scheme is awful, the hotel which is old had the potential to be homely and lovely without having to be luxurious, but the planners made a hotel which lacks atmosphere
We were treated with great politeness and courtesy.
Room clean and functional. Good light in the room to work by Shower pressure was very poor - had to wash my hair under the tap. Service at breakfast was very slow.
The hotel looks very cozy and so cool to stay at night. Perfect location for hiking in the woods. Food is great and friendly staff. Only the heater in our room is not working well. Not good idea if the radiator is broken especially during winter time.
Cosy atmosphere, nice welcome, log fire and very good dinner I don't like bathrooms with carpets, there are always stains around the toilet. Mould on ceiling above shower cubicle. Bedroom radiator didn't work.
Excellent location, good for my morning run. Good service and good cooking at breakfast. Slight noise (hum) at night in room. Even closing the windows did not diminish it. However, I still slept well
very friendly staff, excellent room and food, nice location
There is no night staff and if you leave early all the lights on the stairs are off. No lights left on in the grounds so you cant see where your car is parked
for the price it was great although the location was a little remote. All in all I would definitely stay there again
Typical English country hotel in Surrey Hills
The food. very good
First class hotel, well worth a visit, set in a nice village, good all round