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Comfortable room The hotel did not provide currency exchange services
I loved the decor and view and available parking The front desk girls attitude and the hair from previous guest all over the bed it was disgusting we called for them to clean up the guy who came up real nice but no further apology nothing and our bed was full of it everywhere made me think dis they even clean anything else ruined the experience
This is a great place that is always very busy for a reason. Great breakfast buffet, friendly staff, and a nice courtesy lounge with free snacks and drinks for when you are in a rush and need something on the way out..or just want to enjoy a beer before heading to your room/pool. I'm not sure what happened with my room this time, but the pillows were completely awful. I was in a room with 2 double beds and all of them were no good. Later in the week when I moved rooms to a king, they were much better which improved the overall quality of the comfort.
A very clean hotel with very comfortable beds and beautiful bed linens. The Staff were very efficient and our beds were turned down every evening with slippers, chocolates and music on the TV. We are used to having free internet access in our hotel rooms in Canada and the U.S. The Fiesta Americana charges for internet access.
Awesome service. The concierges we interacted with are all lovely people. The bar was great, the al pastor tacos were amazing. The room was super clean and comfortable. The area where the hotel is located is full of nice bars and restaurants. There's a mini mall next to it with a movie theater as well. The breakfast and dinner dishes we tried were delicious. The internet speed was very decent.
The staff was very helpful and polite. The staff helped us get a taxi and translated for us. The location could have been better
Good value for the price, very clean room. Service was excellent at the hotel's restaurant. The bathroom is outdated, needs some upgrading.
Prety Close from Expo show room. Curtain of the tub, smells bad. The smell of the restarurant get into the room
Cafe da manha, funcionarios atenciosos, localizacao de acordo com minhas necessidades. :otel e muito bom mas eh muito antigo. O carpete por todo o hotel tem cheiro de velho.
Tamanho e conforto dos quartos excelentes Cafe da Manha com opcoes para o gosto Mexicano somente, para agravar o servico eh pessimo, sao atentos somente na hora de apresentar a conta...
The rooms were very roomy, comfortable and clean. The pool was dirty, my legs kept feeling other people's hair and the they had an exposed pool vacuum. We also requested hypoallergenic pillows at 10pm and did not receive them until after 10:30 and multiple calls to front desk. The food at the restaurant was edible but flavorless and expensive. While the waiters were very attentive, the food was bland, different temperatures and unimpressive. We ate there based on convenience for our 1 year old but would have rather had dinner somewhere local.
The Quinta Real in Guadalajara is a pristine property with excellent service. Greater than 5 stars. The property has an old-world Mexican 'hacienda' feel with the corresponding decor. The suite was absolutely stunning with many extra amenities. The Hermes bathroom soap and shampoo were especially nice. The Quinta Real makes one feel like a first class passenger in every way imaginable. I travel professionaly and stay in more than 150 hotel rooms per year. This one rates as one of the best in the world.
is a great place to stay for couples of family's its marvalous atmoshere and wonderful food will blow your mind away.
The hotel provides excellent service and is located in a wonderful area of Guadalajara. If you don't mind staying away from all the touristy attractions this place is perfect. I always stay here while visiting family. My grandmother and mother refuse to stay anywhere else in Guadalajara.
Absolutely incredible people took care of my family during a very trying time. Everyone was polite and friendly and concerned and quick to respond. From the doormen to the managers, it was a great stay!
If you like to stay in hotels with a local flavor, this is one for you. I've stayed in many different Quinta Real locations throughout Mexico and this one is the original. The rooms can't be beat as they are all suites with a lot of privacy. The dining atmosphere is beautiful and relaxing but the hotel and food is pricey. If money isn't a factor, I highly recommend this hotel.
reservations not there when we arrived,no longer a ''grand class'' hotel.looked down on us because our rate was way lower than their stated rate.front desk person started trashing our home state of calif. on how it was bad to live there.
Staff not knowledgeable about tours available. No maps on hand to assist in sightseeing. Car rental did not show up, or even call.
Horrible bed shits and pillows
Great price and located by major avenue. Staff is very friendly Kids running up and down the hallway late at night, after 10 PM.
Great price for good service and amenities Pool - too much chlorine. It was unbearable and got my kids sick
Overall very comfortable, helpful, friendly staff.
just perfect for proximity to cultural events especially at the Teatro Degollado
I truly enjoyed my stay at Hotel de Mendoza I will recommend this hotel to friends and family.
The staff, in the confort. The bathroom is to old
The location for the old city is fantastic, you have nearly 10 historic squares pretty much on your doorstep with all the tourist attractions in walking distance. And great value!
The convenience of being in the centre of the old city. Easy of driving to it and parking on site.
1. the fact that it is perfectly situated next to everything worth seeing in Guadalajara. 2. room was clean, whole Hotel was clean and well kept, Staff is helpful, responsible, 3. there is a small balcony in some rooms, in my case it had a view of a XVI C church, 4. Has a sight-seeing roof that is worth going up to, 5. Guests were all very professional and respectful people 1. Sockets are old and if you need to plug in a laptop, you must ask for an adaptar at the front desk. 2. Despite the fact that they put a thick carpet in the halls, if a guest is talking as he or she walks down the hall you can hear averything, it also goes the other way aroung, you can hear what people are saying in their rooms as you walk down the hall. The TV is too small
Staff very courteous, wonderful service with restaurant, lovely design and of course, Location, Location, Location The shower curtain did not extend to the bottom on the shower, hence water leaked out.
Good clean hotel in city centre at reasonable price. Elevator a bit dated. No view room the room (Wall opposite window).
Service was very good. Quiet rooms. Centrally located. Restaurant in the hotel. Hair dryer, shampoo, conditioner, clean. Would have liked a more economical price.
Nice people, very clean, excellent for what we needed that trip, we just needed a nice place to spend the nights, while visiting family. Comfortable and great facilities for adults. No facilities for kids.
Front desk staff and cleaning staff we very friendly. Rooms were nicely furnished - bathroom is beautiful. Location directly across the street from the convention center. Beautiful Bathroom Bed and pillows very uncomfortable, not the Westin Heaven Bed that is advertised. Bar was understaffed and very slow service. Secluded from the city, good for conventions but you must travel by car if you want to eat outside.
It was a great hotel. The beds were very comfortable. I should've of rated a Excellent but, the reason i only gave it a "good", is because there was no pool. But I also loved the starbucks downstairs. I didnt like temperature in the rooms. It couldve been a little cooler but we managed.