o quarto era muito confortável e um pequeno almoço excelente. indicações de acesso péssimas, impossível de encontrar sem ajuda; o acesso publico ao hotel através do parque de estacionamento; balde da casa de banho não tinha sido limpo. localização fora do centro, sendo necessário transporte ou táxi.
Conforto da habitação
The ample free parking was great. No car juggling to get in or out, which one often finds in Europe. Very nice view and an easy drive to Barna and Spiddal for good food without the crowds. The room was large and comfortable and the WiFi worked well. The staff was very friendly. The restaurant was over-priced for the breakfast buffet compared to other places we stayed on this trip. The wait staff seemed overwhelmed by large groups on tour busses, which made for slow service. Basically, the restaurant was understaffed and over-priced. The Coco Café a short walk up the street had an excellent Irish breakfast and good service for about 1/2 of the cost of the hotel.
everything except the weather!
It was comfortable the breakfast was the best. Too few staff working and the telephone was much more important than people standing waiting to be delt with. Poorly fitted windows the double glazed units to not seal and need a good service. (In our room at least)
The staff are a delight, nothing ever seems to be too much trouble. Too many screaming kids running up & down the corridors. Impossible to have an afternoon siesta without being disturbed. We were here exactly the same time last year & never experienced the problem. Maybe, it depends on where your room is situated.
the relaxed atmosphere too close to the amusement rides, our room was facing them,
The comfort of the room, especially the bed and pillows.
Nice location and staff are very freindly Leisure/pool facilities are poor and not as presented on the web site. The hotel is a little dated, especially the bathrooms and shower water pressure is very bad.
THe best thing about this hotel is it's location. On the prom in Salthill and within walking distance of the pubs and restaurants on the main strip. The breakfast at the Galway Bay is one of the best in Ireland. Having stayed in this hotel before we were disappointed with the size of our room (small) and with the noise of the plant machinery (from the pool I think) which went on for most of the night and started early in the morning. Also the pool is small at 15 metres and the price should reflect this.
excellent service by staff very helpful no
The service was very courteous and friendly. Location of hotel is fantastic...practically on strand!
i liked my stay at galway bay hotel because it was nice an relaxing an the food was good
Nada de especial. Muito limitado.
Os quartos são espaçosos e limpos. O espaço é muito confortável e sossegado. Alguma frieza por parte de alguns empregados que não falam outra língua a não ser o inglês e não se querem chatear.
Da forma como o pessoal actuou Portas nos corredores com molas muito fortes, dificultam a passagem das malas
Equipe prestativa e quarto confortável. O serviço de quarto também é muito bom. Teria sido útil um frigobar no quarto.
the staff were very friendly, would absolutely recommend the hotel, it is a bit out from city, we didnt mind, got a taxi in to go out costs about 15euro
We stayed 2 days during which there were 2 weddings and even though the staff were very busy, the standard of service, food etc was excellent. The friendly staff, food and service etc.
The bed was very comfortable and relaxing and the bathroom looked great. All good. Breakfast.
I loved my stay in the Clayton was a great experience the comfort and cleanliness of the Hotel was perfect the staff, food and room was great.
The hotel was very nice and modern on the inside and we were so pleased to find such accommodating staff. We arrived quite late that night and were very tired from 12 hours of driving. The young lady working check in was so kind and she upgraded us to the bridal suite for free!! It was amazing! High tech, comfortable bed tons of windows for views. We loved it. Such a nice gesture and there was not need for them to do that. Nothing.
The hotel was very relaxing and staff were brilliant was very clean and an excellant place to stay for a weekend visit to galway
It was modern. On the first night there was a function on which kept us awake until 2.30am!!!!! We could hear all the music. After complaining 3 times, we had to change rooms!!!!!
Rooms were ready earlier than expected, the hotel was very clean and rooms were nice and spacious
Great athmosphere during race week. Excellent entertainment, beautiful rooms and very friendly staff. I didnt like the fact that the restaurant prices were increased during race week. Already paying inflated price to stay there so I thought this was a bit much.
Dirty grounds around the exterior, dirty rooms not fully cleaned, drawer handles full of body hair, body fluids on curtains, bery bland interior very basic fittings in room, budget soaps, not a hint of luxury anywhere, should be rerated to 3 star.
no spa far from town room smallish and very warm small bed
The hotel is really cool, relaxing and the food was lovely. It's so modern and comfortable. I liked everything!
General atmosphere of the old building, golf court / garden and lake, Pullman restaurant in waggons of the Oriental express, breakfast Lack of service (no concierge, no luggage carrier), rooms a bit antiquated with old bathroom facilities, Pullman restaurant is an experience but absolutely overpriced for the quality of the food
friendly staff noisy: a wedding was happening in the hotel and we could hear the music late at night. The breackfast was not to a 5 stars hotel standard andlots of insects were flying around the ceiling lights...
Glenlo Abbey is top class in so many ways with the quality of the staff its best asset. The decor is so impressive too and the quality of the food couldn't be faulted.
Staff could not do enough for you.
The hotel management recognised the shortcomings about the hotel that I had brought to their attention and did not charge me for the dinner in the restaurant The quality of the room was not good and the bathroom in particular was very poor with broken and stained fittings. Dinner in the Pullman restaurant was also disappointing
silver service and beverages brought to the room. Also the view from our bedroom The rain!
The staff were friendly and very attentive. The food in the Pullman restaurant was lovely and the breakfast was also very nice. I wouldn't regard this as a 5 star hotel. To be honest I was disappointed when we got to our room. The decor in the room itself was lovely but the bathroom had tiles falling away from the bath and I though it was very basic bathroom you would find in any hotel. There were rips in the sheets on the bed. I just was expecting something extra special as it was our first stay in a 5 star hotel but apart from the attentive staff I found nothing to distinguish it from anywhere I've stayed in before.,
The staff was absolutely top-notch! Although we arrived late, they gave us 5-star service all the way! None.
The food was very good
A very friendly and helpful staff with very nice facilities and grounds. It had a rich, warm atmosphere. The Oriental Express restaurant was somewhat overpriced and lacking in quality.
friendly staff comfortable rooms no
The hotel was very nice, comfortable and clean. good location breakfast could be buffet/continental breakfast wasn´t too big
Good location and a great price - we will be back. No complaints.
excellent bed and very clean, basic but spacious. A few more small cartons of milk for the coffee and tea stand would have been nice. The fact that football fans were not told to keep quiet when they came in the noise was appaling at 4.00 a.m.
The lift was broken when we checked in and the room wasnt cleaned. Not only that the website said there was a bar but wasnt opened only drinks at reception. In all we were very disappointed.
the staff were very friendly and helpful and it no distance from the city itself nothin really i didnt like..apart from very noisy next room neighbours but that was not the hotels fault :)
A clean "no-frills" hotel with good parking facilities. Sterile atmosphere.
Not overly far from the centre of Galway (10-15 min walk). Difficult at times to communicate with the person at reception.
the staff were unintrusive but available when needed, a nice relaxed atmosphere There was a group of us, and in two of our rooms the television did not work
The location and the price where the main attractions of the hotel The room was not very clean, and appeared to be covered in stains
5 mins from centre, view from room of car park, restaurant closed, steam room not working.
Location Breakfast - some items under cooked and not very nice. Directions not very good - it would be helpful if the roundabouts were named for those coming from different directions.
Stayed here for one night. Hotel and staff are nice but no different to your average hotel we paid E200 and felt it was far too expensiv for a view of a wall. Towels in the bathroom were stained with dirt. Parking cost e8 for the night and someone had tried to steal my car and there is no CCTV
Beautiful room and location also ideal for city centre
Staff with very poor english
between oil tanks and scrap heep
Very central location, free parking 24 hours, some of the hotel staff (Jennifer) Rooms did not have all the facilities I expected (fridge, mini-bar...), not very nice toilet, tea-pot dirty with limescale, some staff were not friendly... I think the fare is too high for an average hotel
breakfast room too crowded at times
the place was really clean, welcoming and the comfort was great. great bar food as well. the service in the bar was slow, (maybe just a once off though)
friendly staff not quite finished re-furbishment and grouting stuck to bottom of the bath
The hotel was located very close to downtown, with tons of restaurants and bars at our doorstep. Our room (a triple) was huge, with a very nice, large bathroom and even a sort of living room. Everything seemed clean. Due to its location downtown, it was rather noisy at night from the bar goers. However, it being close to downtown was a plus, so it was a trade off. Also, since the hotel took over the neighboring building, it was a bit of a trek to get to our room. Breakfast wasn't anything to write home about, but I expect that from a continental breakfast
Location Late breakfast Amenities
The location was great for shopping and sightseeing in the city Reception area - it is quite small and needs updating
staff were friendly and helpful and the hotel's location was ideal for our stay could do with a good irish breakfast instead of the continental one
great spot,very close to everything
Newly redecorated hotel, large room, very clean, exceptionally helpful staff Room facing onto Eyre Square can be very noisy
The hotel is in a great location in Eyre Square. Other than that, I could not find anything else I liked about this hotel. The hotel is dated and in need of refurbishment. No mini bar in room. There was a kettle, but no teacups or any kind of supplies of tea or coffee?? I asked for breakfast to be delivered to my room, but was informed, the hotel does not do this? Instead I was told to go to the dining room and carry back breakfast. The buffet on display was probably the worst I have seen during many years of travel. The hot dishes consisted of a few hard boiled eggs in a basket?? The staff were distant and unfriendly.
Recently renovated, nice quiet room
Someone clearly put a lot of money into giving the hotel a face lift in the recent past. It looks up to date. Our room had three single beds in it that were crammed into the space you'd normally find a single queen bed. The light above the bathroom sink had come out of the wall and was flickering because of a bad connection. Overall the hotel seemed a bit dirty; just small impressions like the stainless steel elevators being covered in finger prints.
There was little to no water pressure in the shower head even though they had expensive rain shower heads. It was a slow drip to take a shower. The room smells musty because it's OLD. We had 3 beds in our room, 2 of which were not cleaned because their covers were dusty - probably from people using the larger king bed and not the 2 smaller twin beds in the room. The mattresses were springy and soft - like sleeping on a trampoline. The hot water pot was full of white and black calcium build up that was never cleaned. The only good thing was the renovated bathroom with white tiles and a new toilet. There wasn't even free parking like my booking suggested. It was $10 for over night parking at a garage nearby.
good location. Reception employees very nice
Staff helpful and friendly
very nice staff, lovely hotel the price was a little much
The Staff were very friendly and courteous. The Room was comfortable, and relaxing. The Location is great.
The hotel common areas are absolutely opulent-stunning drawing rooms and bar! My friend is still battling the hotel as they took the 240euro "holding" charge for room service off her credit card and still have not returned it.
The staff were all so pleasant and helpful. The food was amazing and service excellent Walk into town on cold wet day. Had to get taxis
The suite was excellent and the lounge rooms were brilliant the fact that there was no swimming pool was a disappointment
Excellent service and very friendly staff. Wonderful Spa
the cupcakes were a lovely touch
Service and decor No
Very proffessional and courteous staff, genuinely motivated to ensure that we got the most out of our stay. A refreshing experience.
Friendly staff and good food Having to go outside to get to get to my room.
Excellent helpful staff and a general feeling of a busy but very well run hotel. Very good breakfast and dinner was excellent and very good value. Leisure centre and pool were all of a very high standard and well maintained. Location was good in that it was just outside city centre but it was within easy walking distance or simple bus journey and had good parking facilities and easy to get to and from by car. Nice grounds. A liitle bit noisy in the room at times.
we enjoyed the leisure facilities the room wasnt cleaned properly ie. cobwebs and dust. also windows very dirty. disused fountain full of water a danger to children
Our room was excellent, the staff were very friendly and helpfull and the food was also excellent. The weather was bad other than that i was very happy
We made a booking for 2 doubles. One room was of a considerable better standard, size and location than the other, in fact we had to request a room change in view of its proximity to car park and delivery entrance. The room was dark and dismal and in no way was the room worth the high rate charged
Restaurant was great, the staff were great, It's all good!
The staff were very friendly and helpful. the food was excellent. the athmosphere was very relaxing.
I didnt get to enjoy the hotel as I felt unwell when I got there I was suffering from an upset tummy and stayed in the room the whole time. The room service was excellent as my partner used this facility and was very inpressed with the food pity we didnt get to try the resturant but we will go back
beautiful setting, comfortable, good food, friendly staff poor service in restaurant and bar, our order of drinks was forgotten about, we waited 20 minutes and had to go order again. Also one of our lunch orders was forgotten and only remmebered when everyone else finished, pity because the food was very nice.
room was too small
The Westwood Hotel offered very good value for money. It was very close to the University which we were attending at the time. I would definitely recommend this hotel and would stay here again.
very comfortable room, easy access, excellent breakfast and newspaper provided
very friendly, well maintained and good value. n/a
clean, great staff, lovely breakfast rooms too hot and windows unabe to open more than a few inches
The staff was very friendly, the beds were very comfortable, and even though the facilities are a bit older they are well kept.
Everything was to our liking (except the roadworks taking place from 0500 outside, which was of course not your fault). Room, food and service all very acceptable.
Bedrooms well equipped and very clean
Friendly people at the front desk.
The breakfasts were freshly cooked and great choice of breakfast cereals, juices and cheeses and staff were very friendly
Very pleasant stay,definetely will be back
The bed was very comfortable. good services with big television. the bath could have been bigger
Rooms are v.good, I really like the 2 double beds per twin room. Fridge, safe, gym, internet, air con, commercial quality furnishings and fittings, all you could want, I dislike shower curtains. A glass panel is more hygienic and comfortable to use, also more "4 star". V. minor gripe, no drinking glasses (other than bathroom toothbrush type) though room had a wine cooler and Ice machine outside.
The room we stayed in was extremley cold and when we complained to the staff we were given a small blow heater. They offered to move us the next day but not straight away. As we were only staying 3 nights we didn't want the hassel of moving after. I would have expected a hotel of this standard to at least be warm.
Great location, parking. Front desk very helpfull. Bar was cold. No fire lighting with minus 7 outside.Bar staff could realise they work in the service industry also. No greeting, no thank you.
All members of staff very friendly . fantastic evening meal great service The outside of the building is not very attractive . eg petrol station
Food in the restaurant was excellent we booked a deluxe double room and our room had two double beds in it, very little space in the room and I would not describe it as deluxe
The Thermal suite was so relaxing - a real bonus as it was included in the price. The room was lovely, great breakfast and 10 min walk from the city. The shower in our room was not great.
Good value, good facilities, comfortable beds. Long complicated check in process which took over 1 hour in total. Very poor standard of dinner included in the weekend package.
A very comfortable stay with spacious rooms and a lovely bathroom (shower was wonderful etc.) Very helpful at breakfast. No hassle stay. Sometimes slowness at reception due to lack of staff, but not really that much of a problem.
The staff were very friendly and efficinent. Breakfast was great The room was very hot and stuffy. My husband got up at 7 to go down to reception to get some water.....our clocks were set for 10.30...weekend away. Just as we were leaving my husband spotted the temperature control. Also the room was very noisy being next to a busy road....windows left in lots of noise. Many times during the night I wished I had my ear plugs with me!!
The room was very clean and spacious. The hotel bar had great music and a really good atmosphere. The bedroom was way too hot. The heat was very uncomfortavle at night and the room was hard to sleep in because of it.
Os quartos sao amplos, limpos e cheiram bem. A funcionaria foi mto prestativa e educada. Gostei muito, excelente qualidade.
A nós pareceu um lugar de luxo, muito embora tenha preços acessíveis. Tudo era muito bonito e confortável, com decoração no quarto impecável.
Lovely small hotel , i really like the decor and how tastefully some of the original features were restored, room was lovely, bed and bed linen luxurious and very comfortable, staff very friendly. i thought the room was a bit small. and some of the services like iron & ironing board & hair dryer werent in room as described, also no wardrobe for storing clothes,
We were not allowed to stay because we arrived at 1045-11pm...they had no one to open the door and forced us to book elsewhere
Dominic the owner was simply fantastic went out of his way to help me a number of times The noise outside - I stayed on a Friday night and the hotel overlooks a busy night life scene - was very noisy but I imagine this would be fine on a weekday night
beautiful, stylish, brand new b&b in the heart of galway city center. we loved it. Being so central some rooms might be noisy because of the pubs on the street. Separate hot and cold water.
Loved the location. It´s the perfect experience for a weekend break in Galway.
I liked the staff, they were very friendly. The location is good. It would be even better if the hotel provided shuttle buses into Eyre square every half hour or so. The hotel bedroom was sizzling hot and we couldn't lower the heat. The layout of the bedrooms is really confusing. I got lost twice trying to find my room because of lifts taking you to different 3rd floors with different room number sequences.
Enjoyed the comfort of the room and the excellent leisure centre
No room service?
Very nice and clean hotel No
bedrooms in blocks away from the main reception area / bar / leisure centre. would note that if you were staying with a young family and wished to make good use of the leisure centre you should request that you stay in block D
Loved the food and the entertainment. Staff very friendly. The floorboards in the corridor upstairs creaked terribly. Lights in the room too dim for reading.
Central to most facilities Water was not to hot in the showers
Staff were courteous and helpful making the whole stay very enjoyable.
We stayed in this Hotel during race week. The price of the hotel was very expensive, breakfast was poor, room very warm, even with window open.
simpatia no atendimento a água do autoclismo não era suficiente, hotel perto da zona movimentada mas em local retirado e feio
Localização muito próxima da estação de autocarros. Relação qualidade/preço muito baixa.
It is a nice place nearby theGalway Bay with a wonderful view, and the service is quite good. Wow, it is extremly clean!
people and the view no complaints
Pedro and his wife are great hosts ,friendly and helpful. The place is beautiful and clean, room warm and hot shower. Well situated on the Galway bay.
the service was excellent and the family running the place very kind. Breakfast (included in the price) was perfetct.
Excellent stay here. We had a triple room and it was spacious. the owner was very helpful. great stay.
The excellent service and breakfast.
beautiful seaside location, the city is easily reachable in 15 minutes by foot, free parking directly in front of the house, very clean rooms, very friendly and family atmosphere, great Irish breakfast. Bathroom is very small, the sink was loose
The owner did a nice job of taking care of our needs. The bed is very firm and uncomfortable
Friendly and helpful hosts. Fantastic breakfast and comfortable rooms. Easy walking distance to Galway city centre.
It was cosy and practical, because It was not in the city center, but really near going by foot. The staff were really helpful.