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The hotel was very nice and modern on the inside and we were so pleased to find such accommodating staff. We arrived quite late that night and were very tired from 12 hours of driving. The young lady working check in was so kind and she upgraded us to the bridal suite for free!! It was amazing! High tech, comfortable bed tons of windows for views. We loved it. Such a nice gesture and there was not need for them to do that. Nothing.
It was modern. On the first night there was a function on which kept us awake until 2.30am!!!!! We could hear all the music. After complaining 3 times, we had to change rooms!!!!!
Dirty grounds around the exterior, dirty rooms not fully cleaned, drawer handles full of body hair, body fluids on curtains, bery bland interior very basic fittings in room, budget soaps, not a hint of luxury anywhere, should be rerated to 3 star.
I loved my stay in the Clayton was a great experience the comfort and cleanliness of the Hotel was perfect the staff, food and room was great.
Rooms were ready earlier than expected, the hotel was very clean and rooms were nice and spacious
The bed was very comfortable and relaxing and the bathroom looked great. All good. Breakfast.
the staff were very friendly, would absolutely recommend the hotel, it is a bit out from city, we didnt mind, got a taxi in to go out costs about 15euro
We stayed 2 days during which there were 2 weddings and even though the staff were very busy, the standard of service, food etc was excellent. The friendly staff, food and service etc.
no spa far from town room smallish and very warm small bed
The hotel was very relaxing and staff were brilliant was very clean and an excellant place to stay for a weekend visit to galway
Great athmosphere during race week. Excellent entertainment, beautiful rooms and very friendly staff. I didnt like the fact that the restaurant prices were increased during race week. Already paying inflated price to stay there so I thought this was a bit much.
The hotel is really cool, relaxing and the food was lovely. It's so modern and comfortable. I liked everything!
Central to most facilities Water was not to hot in the showers
No room service?
Very nice and clean hotel No
Loved the food and the entertainment. Staff very friendly. The floorboards in the corridor upstairs creaked terribly. Lights in the room too dim for reading.
bedrooms in blocks away from the main reception area / bar / leisure centre. would note that if you were staying with a young family and wished to make good use of the leisure centre you should request that you stay in block D
We stayed in this Hotel during race week. The price of the hotel was very expensive, breakfast was poor, room very warm, even with window open.
Staff were courteous and helpful making the whole stay very enjoyable.
I liked the staff, they were very friendly. The location is good. It would be even better if the hotel provided shuttle buses into Eyre square every half hour or so. The hotel bedroom was sizzling hot and we couldn't lower the heat. The layout of the bedrooms is really confusing. I got lost twice trying to find my room because of lifts taking you to different 3rd floors with different room number sequences.
Enjoyed the comfort of the room and the excellent leisure centre
Location 5 min drive from city centre great bar with music. Big pool and 24 hour gym Toooo many kids in the pool and the steam room was down which cant be helped from time to time i guess.
All members of staff very friendly . fantastic evening meal great service The outside of the building is not very attractive . eg petrol station
The staff were very friendly and efficinent. Breakfast was great The room was very hot and stuffy. My husband got up at 7 to go down to reception to get some water.....our clocks were set for 10.30...weekend away. Just as we were leaving my husband spotted the temperature control. Also the room was very noisy being next to a busy road....windows left in lots of noise. Many times during the night I wished I had my ear plugs with me!!
The room was very clean and spacious. The hotel bar had great music and a really good atmosphere. The bedroom was way too hot. The heat was very uncomfortavle at night and the room was hard to sleep in because of it.
A very comfortable stay with spacious rooms and a lovely bathroom (shower was wonderful etc.) Very helpful at breakfast. No hassle stay. Sometimes slowness at reception due to lack of staff, but not really that much of a problem.
Good value, good facilities, comfortable beds. Long complicated check in process which took over 1 hour in total. Very poor standard of dinner included in the weekend package.
The Thermal suite was so relaxing - a real bonus as it was included in the price. The room was lovely, great breakfast and 10 min walk from the city. The shower in our room was not great.
Great location, parking. Front desk very helpfull. Bar was cold. No fire lighting with minus 7 outside.Bar staff could realise they work in the service industry also. No greeting, no thank you.
Rooms are v.good, I really like the 2 double beds per twin room. Fridge, safe, gym, internet, air con, commercial quality furnishings and fittings, all you could want, I dislike shower curtains. A glass panel is more hygienic and comfortable to use, also more "4 star". V. minor gripe, no drinking glasses (other than bathroom toothbrush type) though room had a wine cooler and Ice machine outside.
Food in the restaurant was excellent we booked a deluxe double room and our room had two double beds in it, very little space in the room and I would not describe it as deluxe
The room we stayed in was extremley cold and when we complained to the staff we were given a small blow heater. They offered to move us the next day but not straight away. As we were only staying 3 nights we didn't want the hassel of moving after. I would have expected a hotel of this standard to at least be warm.
Conforto da habitação
o quarto era muito confortável e um pequeno almoço excelente. indicações de acesso péssimas, impossível de encontrar sem ajuda; o acesso publico ao hotel através do parque de estacionamento; balde da casa de banho não tinha sido limpo. localização fora do centro, sendo necessário transporte ou táxi.
Da forma como o pessoal actuou Portas nos corredores com molas muito fortes, dificultam a passagem das malas
Os quartos são espaçosos e limpos. O espaço é muito confortável e sossegado. Alguma frieza por parte de alguns empregados que não falam outra língua a não ser o inglês e não se querem chatear.
Equipe prestativa e quarto confortável. O serviço de quarto também é muito bom. Teria sido útil um frigobar no quarto.
Nada de especial. Muito limitado.
The very good think was the breakfast! The staff was very unhelpful and impolite!
The room we got was not the room we booked, i booked a twin room and we got a double, this was not a problem as i was traveling with my daughter, The tables were not cleared for the people that came down for the later breakfasts on Monday. thought i will say they were very busy.
The bedroom was lovely ! Yes - breakfast did not start until 8am - so this is not suitable for a business hotel. Would only recommend it for leisure
All the staff where very helpful to their guests in particular the bar staff. A elderly member of the public entered the reception area one day when the rain was very heavy and asked to use the hotels toilets. He was turned away saying there was public toilets on the promanade 200 yds away. He was less than 10 yds away from the toilet area. I believe the "Lady" that turned him away was wrong to do so.
Great views, pleasant staff, fantastic food, room very comfortable, excellent leisure facilities Its a bit of a walk into town
Everything! The food, the staff, the facilities it was all fantastic
The hotel was in a beautiful location & the staff were most helpful.
the bathroom was very clean and well designed. the room although not very spacious was very comfortable and TV etc was all convienant and user friendly. the staff on the desk in the leisure centre were particularly helpful, cheerful and informative. the breakfast was good but the small round table on the floor of the adjacent conference hall was too small for comfort and made for a poor ambiance in contrast to the other facilities in the hotel.
The bar had delicous food. Location great next to the bay. Free parking. Restrictive Wi-Fi allowing only one device to be used at a time. I had to go and ask for another password for the 2nd device. Noisy parties in the lobby/bar/restaurant areas (in my opinion, large private parties should be in a separate area from the hotel guests). No chain on the door.
Generally it was a good experience, close enough to the city and Barna and countryside. Location on the promenade is perfect for walks.
the comfort of room.It was very quiet-no noise -room bright and airy-very clean no
very nice staff, lovely hotel the price was a little much
The suite was excellent and the lounge rooms were brilliant the fact that there was no swimming pool was a disappointment
Service and decor No
Excellent service and very friendly staff. Wonderful Spa
Staff helpful and friendly
the cupcakes were a lovely touch
The Staff were very friendly and courteous. The Room was comfortable, and relaxing. The Location is great.
The staff were all so pleasant and helpful. The food was amazing and service excellent Walk into town on cold wet day. Had to get taxis
The hotel common areas are absolutely opulent-stunning drawing rooms and bar! My friend is still battling the hotel as they took the 240euro "holding" charge for room service off her credit card and still have not returned it.
Very proffessional and courteous staff, genuinely motivated to ensure that we got the most out of our stay. A refreshing experience.
The hotel management recognised the shortcomings about the hotel that I had brought to their attention and did not charge me for the dinner in the restaurant The quality of the room was not good and the bathroom in particular was very poor with broken and stained fittings. Dinner in the Pullman restaurant was also disappointing
A very friendly and helpful staff with very nice facilities and grounds. It had a rich, warm atmosphere. The Oriental Express restaurant was somewhat overpriced and lacking in quality.
General atmosphere of the old building, golf court / garden and lake, Pullman restaurant in waggons of the Oriental express, breakfast Lack of service (no concierge, no luggage carrier), rooms a bit antiquated with old bathroom facilities, Pullman restaurant is an experience but absolutely overpriced for the quality of the food
The staff were friendly and very attentive. The food in the Pullman restaurant was lovely and the breakfast was also very nice. I wouldn't regard this as a 5 star hotel. To be honest I was disappointed when we got to our room. The decor in the room itself was lovely but the bathroom had tiles falling away from the bath and I though it was very basic bathroom you would find in any hotel. There were rips in the sheets on the bed. I just was expecting something extra special as it was our first stay in a 5 star hotel but apart from the attentive staff I found nothing to distinguish it from anywhere I've stayed in before.,
friendly staff noisy: a wedding was happening in the hotel and we could hear the music late at night. The breackfast was not to a 5 stars hotel standard andlots of insects were flying around the ceiling lights...
Staff could not do enough for you.
The food was very good
The staff was absolutely top-notch! Although we arrived late, they gave us 5-star service all the way! None.
Glenlo Abbey is top class in so many ways with the quality of the staff its best asset. The decor is so impressive too and the quality of the food couldn't be faulted.
silver service and beverages brought to the room. Also the view from our bedroom The rain!
Our room was excellent, the staff were very friendly and helpfull and the food was also excellent. The weather was bad other than that i was very happy
room was too small
Excellent helpful staff and a general feeling of a busy but very well run hotel. Very good breakfast and dinner was excellent and very good value. Leisure centre and pool were all of a very high standard and well maintained. Location was good in that it was just outside city centre but it was within easy walking distance or simple bus journey and had good parking facilities and easy to get to and from by car. Nice grounds. A liitle bit noisy in the room at times.
we enjoyed the leisure facilities the room wasnt cleaned properly ie. cobwebs and dust. also windows very dirty. disused fountain full of water a danger to children
I didnt get to enjoy the hotel as I felt unwell when I got there I was suffering from an upset tummy and stayed in the room the whole time. The room service was excellent as my partner used this facility and was very inpressed with the food pity we didnt get to try the resturant but we will go back
beautiful setting, comfortable, good food, friendly staff poor service in restaurant and bar, our order of drinks was forgotten about, we waited 20 minutes and had to go order again. Also one of our lunch orders was forgotten and only remmebered when everyone else finished, pity because the food was very nice.
We made a booking for 2 doubles. One room was of a considerable better standard, size and location than the other, in fact we had to request a room change in view of its proximity to car park and delivery entrance. The room was dark and dismal and in no way was the room worth the high rate charged
The staff were very friendly and helpful. the food was excellent. the athmosphere was very relaxing.
Friendly staff and good food Having to go outside to get to get to my room.
Restaurant was great, the staff were great, It's all good!
Beautiful hotel, and competitive pricing for the area! When I called on the phone, they were asking ~70 euro more than the price I paid on Kayak!
everything. the room was bright and easy to read in.
Room and Breakfasts were Top Notch !
The hotel was in a very good location and had its own free parking. The receptionist was kind enough to ring directory inquiries for a telephone for us. There was a problem with poor quality water but at no time did the hotel alert us to this. On the first morning the cooked breakfast was not very fresh. The toiletries were not replenished.
Gave us a quiet room as requested smoking area in courtyard
friendly local/irish staff who gave info about events in the hotel. secure car parking and when our car didnt start the staff went out of their way to solve the problem.
Friendly staff upgraded us to a suite on arrival, it was huge and included a washing machine and full kitchen. Located in the heart of the city, included parking and breakfast buffet. Great city views from the balcony. Easy access to Eyre square (a minutes walk out the front door) and to local restaurants and a grocery store. Free wi-fi. Returning back to hotel late one night no one was manning the garage gate and had to send someone into the hotel to get buzzed into the garage (if there was a number code for it, it wasn't provided).
Lovely pints. Even though we were residents the bar closed early
Staff nice and helpful.. Car parking, step off is poor ... valet parking a litte bit messy but effective
The staff were fantastic and did all to make us welcome, the breakfast was fabas was the bar food. The rooms were roomy and warm unlike the weather. Very attentive and helpful staff especially when we left a few things
The staff were so frieldly and helpfull and its a very pretty building. The top blankets on all of the beds in our room smelled very very musty. so much so that we couldent sleep with them on our beds.
Its location and friendly and helpful staff A fridge in room would be nice.
A localização O bar Os quartos O estilo A equipe foi prestativa o suficiente, mas não é a recepção mais acolhedora que eu já vi. A sala de café da manhã é um pouco como uma caverna.
A Localização é ótima perto da estação de trem
excellent service by staff very helpful no
The comfort of the room, especially the bed and pillows.
i liked my stay at galway bay hotel because it was nice an relaxing an the food was good
THe best thing about this hotel is it's location. On the prom in Salthill and within walking distance of the pubs and restaurants on the main strip. The breakfast at the Galway Bay is one of the best in Ireland. Having stayed in this hotel before we were disappointed with the size of our room (small) and with the noise of the plant machinery (from the pool I think) which went on for most of the night and started early in the morning. Also the pool is small at 15 metres and the price should reflect this.
the relaxed atmosphere too close to the amusement rides, our room was facing them,
everything except the weather!
The ample free parking was great. No car juggling to get in or out, which one often finds in Europe. Very nice view and an easy drive to Barna and Spiddal for good food without the crowds. The room was large and comfortable and the WiFi worked well. The staff was very friendly. The restaurant was over-priced for the breakfast buffet compared to other places we stayed on this trip. The wait staff seemed overwhelmed by large groups on tour busses, which made for slow service. Basically, the restaurant was understaffed and over-priced. The Coco Café a short walk up the street had an excellent Irish breakfast and good service for about 1/2 of the cost of the hotel.
The service was very courteous and friendly. Location of hotel is fantastic...practically on strand!
Nice location and staff are very freindly Leisure/pool facilities are poor and not as presented on the web site. The hotel is a little dated, especially the bathrooms and shower water pressure is very bad.
It was comfortable the breakfast was the best. Too few staff working and the telephone was much more important than people standing waiting to be delt with. Poorly fitted windows the double glazed units to not seal and need a good service. (In our room at least)
The staff are a delight, nothing ever seems to be too much trouble. Too many screaming kids running up & down the corridors. Impossible to have an afternoon siesta without being disturbed. We were here exactly the same time last year & never experienced the problem. Maybe, it depends on where your room is situated.
very comfortable room, easy access, excellent breakfast and newspaper provided
The breakfasts were freshly cooked and great choice of breakfast cereals, juices and cheeses and staff were very friendly
The bed was very comfortable. good services with big television. the bath could have been bigger
very friendly, well maintained and good value. n/a
clean, great staff, lovely breakfast rooms too hot and windows unabe to open more than a few inches
Friendly people at the front desk.
Very pleasant stay,definetely will be back
Everything was to our liking (except the roadworks taking place from 0500 outside, which was of course not your fault). Room, food and service all very acceptable.
The Westwood Hotel offered very good value for money. It was very close to the University which we were attending at the time. I would definitely recommend this hotel and would stay here again.
Bedrooms well equipped and very clean
The staff was very friendly, the beds were very comfortable, and even though the facilities are a bit older they are well kept.
Beautiful room and location also ideal for city centre
5 mins from centre, view from room of car park, restaurant closed, steam room not working.
the place was really clean, welcoming and the comfort was great. great bar food as well. the service in the bar was slow, (maybe just a once off though)
Location Breakfast - some items under cooked and not very nice. Directions not very good - it would be helpful if the roundabouts were named for those coming from different directions.
Staff with very poor english
Stayed here for one night. Hotel and staff are nice but no different to your average hotel we paid E200 and felt it was far too expensiv for a view of a wall. Towels in the bathroom were stained with dirt. Parking cost e8 for the night and someone had tried to steal my car and there is no CCTV
Very central location, free parking 24 hours, some of the hotel staff (Jennifer) Rooms did not have all the facilities I expected (fridge, mini-bar...), not very nice toilet, tea-pot dirty with limescale, some staff were not friendly... I think the fare is too high for an average hotel
breakfast room too crowded at times
between oil tanks and scrap heep