Quality fittings in room with a touch of Moroccan style No free internet access
Nice staff, good location. The hotel is not so bad, although I would not rate it at the five stars it is supposed to have. There were minor problems (broken bath tub, tv remote control, bathroom waste bin), but my main objection concerns the breakfast. Here's what happened: During booking on this website, I selected the breakfast option (€15 per person per night). It turns out that if you book breakfast at the hotel, you only pay two thirds of this. In other words, the package deal is more expensive than if you order the room and breakfast separately. When we discovered this, the hotel insisted on the price agreed on booking.com. So regardless of who makes money on this, do not under any circumstance click the breakfast option when booking the hotel!!
Boa relação qualidade/preço. Boa localização. Apresentável. Voltaria a ficar neste hotel.
Sossegado e acolhedor. Dificuldade na entrega do quarto. O primeiro ainda não estava totalmente limpo e pronto para ser entregue. A partir daí gerou-se uma pequena dificuldade na escolha e procura do quarto que estaria em condições de receber novos clientes. Os cartões pareciam não funcionar
A localização do quarto atribuído. Falta de limpeza da casa de banho.
Boa localização para quem viaja de comboio. Possibilidade de usar a piscina, espaço bastante agradável. O quarto foi um verdadeiro engano. Se existem quartos como os da foto através do qual foi feita a reserva, não foi atribuído, mesmo depois de ter reclamado. Velho e degradado. Hotel barulhento durante a noite. Uma toalha apenas, que serve para banho e rosto. Falta de gel/champô/sabonetes. Pequeno almoço não incluído. Falta de informação turística, nem um pequeno mapa existe na recepção.
A localização do hotel, a relação qualidade-preço
A piscina e o jardim do hotel proporcionaram momentos bastante agradáveis. Gostei da amabilidade dos seguranças do hotel. O receptionista foi o ponto negativo desta estadia.
The Location The hotel is really old and the rooms are not all that, I personlly didnt like it at all.
the room was spacious, the beds were of large size, we stayed for 2nights and in the second day the hotel offered us a fruit basket which was what ae needed after tyring day spent in Fez. they have a large swimming pool 3m deep it was very nice. and the reception staff were so firendly and helpful.
due to delayed flights we were a day late the hotel changed our booking efficiently and without charge. the staff were efficient and pleasant our rooms were very luxurious overlooking the pool area will most certainly use this hotel again as we travel to Morocco often
It is a good hotel with fine facilities and reasonably well kept rooms. the pool is a plus. Reception desk, employees are uneven in training, conduct, and professionalism. They should be trained to be more customer oriented and make sure that payment tally reflect an accurate accounting to avoid lengthy correction process.
An absolutely beautiful Riad with a number of private areas to relax in. Rooms beautifully furnished . Close to a gate where one can get taxis. Food excellent. Nothing I did not like. Loved Riad Fes
It is the second time I go to Riad Fes and I have to say that my experience was as amazing as the first time (2 years ago) even better. There is continuous improvement in the service and facilities. Bravo to all the staff especially Huda who was very helpful. Keep it up everybody. Nothing
Very friendly and professional staff, excellent meals and location
A very nice Riad with a beautiful garden, tiled walls and pillars, and lovely decorated romantic rooms. A fine selection for breakfast. Very helpful and nice personnel. Bathroom and toilets are below western standards for rooms of similar price.
For an authentic experience of the ancient city of Fes, this riad provided not only value for money but an object lesson in courtesy and hospitality rarely encountered. Apart from the staff and the arrangements they were able to make for excursions away from Fes, the dinners we had on the roof terrace were exceptional.
Location Poor service. Poor facility.
My wife and I found ourselves in an environment where oriental beauty were abundant as were a feeling of warmth. You do not find this is the best of hotels. This is an exceptional riad in a country of many noble riads.
We realized a riad is a special kind of place and riad Louna has a charming relaxing atmosphere, located within the Fes medina.There are attractive places to sit in the courtyards, while the food is authentic and appetizing.
its place, litteraly over the medida (ancient city) of Marrakesh, near of all things that a tourist need to visit there. Definitely, it doesnt worth the price, there wasnt hot water, hot air conditioned, unpleasant in the winter, and the internet didnt function, we complained, changed rooms and nothing improved. It isnt really a 5 star hotel.
O Hotel, apesar de antigo, tem uma optima localização e um bom nivel de serviço A comida, a evitar.
A beleza do espaço e a tranquilidade que este proporciona. Simpatia do staff É completamente impossível encontrar o hótel sem ajuda, ao situar-se dentro da medina é impossível chegar ao hótel ou sair dele para passear sem que alguém nos acompanhe. As pessoas não conseguem explicar localização porque é recente e é conhecido localmente por outro nome. Não tem estacionamento nas proximidades.
So beautiful- like a palace but intimate at the same time. Very personal service Would have liked a window to the outside but this is a Riad however there was a huge skylight over the courtyard that opened.
A secluded pool oft ranquility
Location, near edge of the medina, was good, though the medina may not be for everyone. Staff was very gracious. Traditional style of building, with courtyard fountain, very beautiful. Tranquil atmosphere. Free wi-fi in many parts of the building. Our "prestige suite" had no division between bed area and sitting area. Architecturally it was one long room with two sets of furniture, not a suite. Water pressure and temperature serviceable but not the greatest.
They upgraded our room We asked them to arrange a pick up from the station and although the train was one hour late the person waited. We were the only people staying so felt rather empty. As it was early in the season they were not operating fully-problems with hot water,batteries in safe not working,furniture on roof terrace stacked although weather was very warm.Bill was in Diahrams although orig booking in Euros-exchange rate operated by hotel not very favourable.
Everything. The wonderful staff, the tranquility. Everything was of a very high standard.
Just a palace!! Amazing decoration in traditional style! Very welcome staff and kind service! Good location - not exactly in the heart of the city but very near by! I'd confidently recommend this Beautiful Riad 2 all of my friends who is going 2 visit Fes! Terribly expensive all extra service in the hotel: hamam with price 60 Euro per 45 minuts, taxi from the Riad with price 10 times more expensive then from the street... And one more advice: never, never take "special wonderful dinner from my Mom" which was persistently recommended us by the owner of the Riad - it cost 50 Euro for two persons but really nothing special and just money spend for nothing!!...