Location, close to city centre
Walking distance to the city centre which was great for nights out, easy to bring a car and have easy access to coast/countryside. Best of city/beach break. Great value for money, very nice hotel. Room cleaners come round very early as there are a mix of people in the hotel. It's Ok for business guests, but those wanting a lie in are woken up.
Friendly Receptionist and comfortable, well appointed rooms.
Central, cheap, clean, comfortable Being woken by an outrageously loud alarm very early on Sunday morning!!!! And then again about an hour later!!!! We assumed that it was a test of the fire alarm (or false-alarm), but were not given any further information an apology. Also the bar closed very early.
Used for a weekend trip. rooms clean and comfortable. Staff were helpful when called upon. Hotel was full but not busy. No on site carparking although just in front and to the rear there were NCP car parks for which there was a 25% discount for hotel users. Bar prices as usual for hotels on the high side. Bar closed early even to residents.
Staff friendly and helpful to foreigners. Patient and informative. We ordered food from the restaurant to our room but was told to bring our food to our room ourselves which we did. However, we later saw food being delivered to other guests room on the same day at a later time.
Nice and close to the center of town Good Breakfast
Clean comfortable quiet room, convenient for visit. Service in restaurant very un attentive.
This served our purpose which was a comfortable room and breakfast. The staff were hard working and polite.
Close to the shops and restaurants, in walking distance. Cleanliness of the hotel rooms. Pleasant staff.
I liked the friendly, helpfull & efficient staff at the hotel
Cleanliness, quiet Breakfast overpriced
The friendly welcome, and good food Room 24 uncomforably hot. Have to sleep with window open and therefore in a draft.
excellent breakfast and good light lunches in comfortable dining area Duvets are too hot,lighter bedding should be available
the food was excellent with bright and friendly staff the room was extremely hot
Very convenient for Exeter and for visiting friends in Devon
The hotel was very welcoming and all staff friendly. The room provided comfortable accommadation and the breakfast was delicious. We would have liked to have been able to check in earlier as we were attending a wedding and had to leave early to make sure we didn't lose our room.
The services and staff were excellent in making you welcome and service in the restaurant could not be faulted
Very good food. Bathroom too small.
The staff were very helpful and the hotel & grounds were well maintained Dinner was not very good
I loved the whole time at Mercure and will recommend your hotel to my friends, lovely atmosphere, great decor and facilities, made use of the pool, jacuzi and sauna. Enjoyed a well presented and tasty meal and will try the breakfast next time.
Very welcoming/ staff very helpful,polite. Very tasteful decor. Food excellent. No
good clean hotel if a little dated. friendly staff .close to city centre and also exeter quay which was excellent added bonus of free parking prices of drinks and breakfast was a little extortionate
the rooms were far too hot.
Breakfast not being included in the room rate
Classy environment, comfortable beds, good staff, excellent breakfast choice, good secure car parking Dinner menu is over-priced but otherwise acceptable.
Leaving I specifically confirmed with staff on booking about the availability of parking - this is why I booked your hotel. On arrival there was no parking and this caused me to miss a very important meeting, as well as completely messing up my entire stay.
easy parking near Hotel room quality substandard
Comfortable room and facilities with easy and central access to Exeter city centre. no need for taxis. Staff on check in could have been easier to deal with.
Wonderful location in city centre.
The setting, the staff, the breakfast. I had a very noisy neighbourh who was talking very loudly until around 2am. I accept that I didn't tell the staff at the time nor did I tell them in the morning (I think I was bribed by the lovely surroundings)
It was very clean hotel No parking
Modern, friendly hotel in terrific location. Room was very small and would be adequate for 1 person but not a couple.
Staff were accomodating and proactively helpful. Re. Room 113 - The sink is just not usable. The bowl is too small and the shelf defeats any attempt at access.
The bed was amazing very big and comfy! Wonderful views over the Cathedral and the food in the restaurant was really special. Great location for shopping too. No on-site parking but good rates at near by car park. No proper seating area in room when included in booking description. Room would benefit from fresh coat of paint but good size and clean. Function on Saturday night was very loud in our room but did stop promptly at 12.
Access to city. The large size bed. The parking arrangements. The price of the restaurant.
Staff were very helpful Room was comfortable Toiletries quirky and in large sizes Tuck Box items were very reasonably priced
The room and view were lovely. The food was excellent. City was very close but not intrusive - no general city noise or traffic. While the wooden floors looked very nice they are noisy and there was the sound of footfalls from the room above.
room very good and restaurant exceptional. Very well looked after room a bit noisy as near stairs plus access to the hotel not easy for a first time visitor. The need to phone ahead and arrage to drop off bags was not in the original notes as hotel has no parking.
Relaxed surroundings, Great staff
Staff are friendly and the hotel is pleasant
Convienient and quiet
By far the best thing about my stay was the breakfast! All the food was locally sourced and the bacon,sausage and eggs were exceptional.
The staff where excellent and where very helpful.The room looks a bit tired and need abit of a makeover The room itself looks old fashion but good value for money
Menu and food better than expected
Nothing On entering the bathroom I was confronted by a dirty toilet bowl (without going in to detail). I am not sure the towels had been changed The room was cold and I was unable to heat the room The wifi would not work
To be honest I found the hotel very old fashioned and in dire need of modernisation. I could not open my bedroom window, one of the curtains was partly off the rail, the tv tuned into CBeebies and not much else, I struggled to get an internet connection from my room and the avocado bathroom had a loose hot tap on the basin. The bar had no atmosphere at all .... there was a tv there but it was not switched on for some reason. There was a strange musty smell about the bar and lounge area. Not sure how the hotel qualifies for its AA 3* rating
We were not too impressed whent he fire alarm went off at 7am and we could hear our neighbouring room playing thier music very loudly from early in the morning which kept us up. So although comfort and facuilities were more than adequate the nooise control could have been better
The rooms were huge and clean, shower was lovely, breakfast facilities were excellent!!! Would return again!
Room Was nice Only ceral and toast for breakfast, served in plastic bowls, plates knifes, spoons
Quiet ,had a good tv.Shower was nice and hot Bed too small and duvet too small,bed used to slide across the vinyl/fake wood floor when you got in it.Advertised with wifi but very weak signal in room and would disconnect continually.No decent pub/ restaurant in walking distance.Had tv at strange angle in room and difficult to view.
We were able to get into the 'hotel' and room by passcode. Availability for the night. Clean, welcoming, warm. . No sign to know where the 'hotel' was. No cooked breakfast..
Friendly countryside neighbourhood. Good location for trips to South-West England.
Clean and comfortable. Newly reburbished room and bathroom. 24 hour snacks! Mainly cereal and toast for breakfast. Scones and cakes also supplied for breakfast. Awkward layout of furniture. Secluded location.
Very clean Room was cold even with heating on (out side was above freezing) breakfast cardboard dishes for cereal and plastic spoons. Duvet not adequate cold during night. No towels in room.
We loved Arlington House, it was a haven in what was a very busy holiday. We spent a month in UK, stayed at 12 hotels, and Arlington House was our favorite. Diana was informative with our queries and always available if needed. we especially liked her generousity with her continental breakfasts. they were just wonderful. and we loved our front room with the view. No
The rooms were nice and spacious and the code-based keysystem was perfect, you could come and you as you pleased. Cooked breakfast would have been nice, but it was ok this way.
Restauant food good Room 45 has its headboard against the corridor wall and therefore it was a little noisy. Also there is an air-con/extractor fan operating v. near outside the window (from the restaurant?) This was switched off at about 23.00
Staff very helpful. Free broadband. Very clean Too far to walk into central Exeter
Helpful and efficient staff. Excellent breakfast. Clean room. Free wi-fi. Hot, high pressured water for shower and bath. The hotel was too hot during our two day stay, even with room radiator off.
Very nice Hotel, we had a ground floor room to the rear of the Hotel which was clean, tidy and furnished to a standard you would expect. There was a wedding the weekend we stayed and was a bit concearned as previous reviews had stated they were not happy with particular aspects. But we had no issues with the wedding party in fact it was greatr to see everyone enjoying thereselves and thier day. We had a mini powercut to our room which knocked out most of the lights apart from one set. This was quickly rectified. To be able to open the patio door would have been nice as this was locked with no key visible.
Very nice garden area,staff being very helpful with my toddler son. Excellent choice of food for breakfast A bit pricey ,would have liked to of stayed longer.
Very good facilities set in a lovely situation and good accessibility to Exeter
Lovely breakfast, good parking, good access from motorway and into town centre On a main road, shabby and frayed furnishings, most of the grounds were the car park, room similar to a travelodge not a four star ex country house
Food, Service Room very hot
the food and the staff but the tv was a bit difficult to get on with
Well equipped room and bathroom, very clean, comfortable bed. There was a wedding reception in the hotel first night but we were not at all disturbed by noise. A little far out of town, but bus stop right outside. Would not have mattered at all in fine weather.
Excellent breakfast,hot and tasty. Staff v efficent and curteous,good size car park, walking distance to town and pubs and restuarants.Quiet hotel even though on a busy road. No biscuits on hospitality tray and early check out time (10.30).
The friendly, helpful staff. The breakfast was great, both in terms of quality and quantity. The location was billed as downtown. it isn't…it is a good 20-25 minute walk. The public transit seemed infrequent. There are few restaurants nearby.
Quiet On one occasion my top bed clothes were just pulled up My sheets were as I left them when getting out, Breakfast very mundane. Not hotel just a b/b
Very impressed. Thouhgt the hotel was good value for mony. High standard of facilities. None
I would best describe this hotel as adequate. The room had all you needed, a bed, a bathroom and a telly, however it was a little on the small side espically for a tall man like myself. So if you like you rooms on the compact side and your on a budget, maybe this is the hotel for you. The room was average and the stay acceptable, so no complaints.
Lovely hotel, not too big or impersonal, staff very efficient, helpful and friendly. Excellent location for accessing city centre, shops, restaurants etc. Overall a very pleasant experience. None.
The staff were welcoming and prepared to provide assistance. We had no reason to complain.
Staff very friendly and breakfast was excellent
Everything was really good from the check in/welcome,breakfasts and the large car park.Really good base for attractions of Exeter. Nothing to Fault.
Clean tidy room Shower hot but weak flow Car park difficult to get into (due to someone else parking across entrance)
Friendly owners, nice pub down stairs.
The staff were very friendly and welcoming. The food was very good. Being in a room above the bar with the windows open it was very noisy until after midnight.
The Silverton Inn is in a charming village 15 minutes drive from Exeter, the last mile is a single track road. It is not ensuite and the breakfast was very basic. The people are quite friendly and it's quiet.
The Breakfast Sharing bathroom facilities with four contractors!!
The hotel was situated perfectly for our requirements.
Converted stable block with 4 rooms. Breakfast in the pub next door. Superb power shower.
Food was excellent, reasonably priced, home-made and a refreshing change. No time limit on breakfast on a Sunday morning! Lovely room. Staff very helpful, friendly and polite. No bad points
Staff very friendly and helpful Floor in rooom initialy not clean. This was bought to the attention of the staff and an effort was made to rectify this. Not enough natural light in the room.
Really helpful and pleasant staff Wardrobe space
Excellent location for the airport. Very comfortable stay, would definately recommend and stay again.
Very clean well equiped rooms, beds very comfy and very powerful shower. Fairly new conversion in old stables located between Inn and the carpark. Very quiet when we stayed in November staff very welcoming and helpful even though we did not arrive till gone 10 pm
The food,old pub surroundings and staff were very good. Our toilet leaked and the skylight would have been better with a blackout lining in our room
The room was clean and pleasant. We had difficulty finding it with no directions and had to telephone twice for directions. The staff where not really interested and as we used it for the airport we left at 7.30 with no breakfast.
Really simple on line booking process totally without stress. Knew exactly which room we would be staying in having chosen from those available during the booking process. A thoroughly good stay which really was "what it said on the tin" The breakfast was a feast for even the most ravenous - coffee to die for..! (Just for a pleasant change). Nit picking I know but...... The tv did not have channel itv2 ( on a THURSDAY....my wife is an avid soap watcher.....)
Food excellent as was the service Can think of no bad points
Shower was hopeless
Good location, friendly staff, good food, warm and comfortable.
The Rooms were clean,tidy and comfortable and the venue perfect for my trip. Breakfast although good with good service the Sausages were the worst I have eaten.
I thought the service was exceptional I arrived at nine thirty and asked if there was food available, the staff said kitchen did close at mine thirty but would ask the chef if hecwould wait a few mins, I checked in ordered my food. Not many places would put themselves out like that. It was greatly appreciated and u wouldn't stay anywhere else in. Exeter now and would highly recommend it to my friends.
Comfortable room, courteous staff, clean and functional. Excellant breakfast. The bar was comfortable but the large screen television we found rather intrusive, although we could well be in the minority.
Easy access to major road system. Pleasant surroundings, very friendly, attentive but not pushy staff, good food nicely presented. The shower curtain didn't prevent water soaking the floor and this left a damp smell in the bathroom.
Just comfortable.... The meals were a little spartan with portion control..and took a while for them to be served
Friendly helpful reception that provided the tourist information we wanted and advice for the cold weather. Very unusually, there were no faults at all in the room! The food was poor and the waiter, though friendly, clearly had no training in customer service. Choice for vegetarians almost non-existent.
heating was on
They have a nice chef and his cooking is out of this world Recently my new improvements to bar/dinning area Car park too much gravel hurts the bottom of your feet,some rooms are dated but improvements are underway
Convenient location; beautiful building; character; great breakfast. Shower wasn't perfectly clean; fire alarm went at 6.30am (just a short ring, but enough to wake me...).
the situation was very appreciated. A garden in the centre of the town. Nice.
Would like a magnifired mirror in bathroom