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Breakfast not being included in the room rate
easy parking near Hotel room quality substandard
the rooms were far too hot.
I loved the whole time at Mercure and will recommend your hotel to my friends, lovely atmosphere, great decor and facilities, made use of the pool, jacuzi and sauna. Enjoyed a well presented and tasty meal and will try the breakfast next time.
good clean hotel if a little dated. friendly staff .close to city centre and also exeter quay which was excellent added bonus of free parking prices of drinks and breakfast was a little extortionate
Very welcoming/ staff very helpful,polite. Very tasteful decor. Food excellent. No
Classy environment, comfortable beds, good staff, excellent breakfast choice, good secure car parking Dinner menu is over-priced but otherwise acceptable.
Comfortable room and facilities with easy and central access to Exeter city centre. no need for taxis. Staff on check in could have been easier to deal with.
Leaving I specifically confirmed with staff on booking about the availability of parking - this is why I booked your hotel. On arrival there was no parking and this caused me to miss a very important meeting, as well as completely messing up my entire stay.
Close to the shops and restaurants, in walking distance. Cleanliness of the hotel rooms. Pleasant staff.
Central, cheap, clean, comfortable Being woken by an outrageously loud alarm very early on Sunday morning!!!! And then again about an hour later!!!! We assumed that it was a test of the fire alarm (or false-alarm), but were not given any further information an apology. Also the bar closed very early.
Friendly Receptionist and comfortable, well appointed rooms.
Used for a weekend trip. rooms clean and comfortable. Staff were helpful when called upon. Hotel was full but not busy. No on site carparking although just in front and to the rear there were NCP car parks for which there was a 25% discount for hotel users. Bar prices as usual for hotels on the high side. Bar closed early even to residents.
This served our purpose which was a comfortable room and breakfast. The staff were hard working and polite.
Walking distance to the city centre which was great for nights out, easy to bring a car and have easy access to coast/countryside. Best of city/beach break. Great value for money, very nice hotel. Room cleaners come round very early as there are a mix of people in the hotel. It's Ok for business guests, but those wanting a lie in are woken up.
Clean comfortable quiet room, convenient for visit. Service in restaurant very un attentive.
Staff friendly and helpful to foreigners. Patient and informative. We ordered food from the restaurant to our room but was told to bring our food to our room ourselves which we did. However, we later saw food being delivered to other guests room on the same day at a later time.
Nice and close to the center of town Good Breakfast
Location, close to city centre
We attended a Wedding here and it was very well run, 112 guests well served in the dining room.
Beautiful setting. Hotel is being refurbished. Areas that should have been blocked off, weren'T. No directions from room to reception..so couldnt help but trick across the areas being refurbished when trying to find your way around!
We loved the location,the atmosphere,the ambiance,the service,the geographical position,a truly wonderful experience. Fine dining was not what we expected,and room facility surcharges were a big surprise on the final bill.
The excellent comfort, attention and respect; the splendid facilities, the setting and environment and the friendly, helpful Staff.
Beautiful surroundings. Peaceful and relaxing atmosphere. A real treat.
The bastle itself, the large surroundings, the Space of the Roms and the leisure Roms. The Staff was Professional but very "Cold". They seemed to be unhappy.
can't fault it. a fantastic hotel in a fantastic location. the attention to detail for is great, champagn on arrival, umbrella and welly boots for country walks, loads of facilities. the complimentary wine tasting is a great way to start your evening.
It was spacious and clean Small point however, television small and poor signal
I was not impressed that, on the first day of our stay at a hotel which boasts of great dining (a Tuesday), the 'Edwardian' dining room was closed and the alternative was only open to formal, suit-wearing customers. None of this was mentioned on the hotel website, nor this one. The food in the 'bistro' was poor although the service was great.
We enjoyed absolutely everything about our stay at Bovey Castle - the luxury without the stuffiness, the friendly, helpful staff, all the facilities and........ the cream tea! We were surprised, however, not to see a bottle of prosecco on the wine list!
Good location, friendly staff, good food, warm and comfortable.
Friendly helpful reception that provided the tourist information we wanted and advice for the cold weather. Very unusually, there were no faults at all in the room! The food was poor and the waiter, though friendly, clearly had no training in customer service. Choice for vegetarians almost non-existent.
They have a nice chef and his cooking is out of this world Recently my new improvements to bar/dinning area Car park too much gravel hurts the bottom of your feet,some rooms are dated but improvements are underway
Easy access to major road system. Pleasant surroundings, very friendly, attentive but not pushy staff, good food nicely presented. The shower curtain didn't prevent water soaking the floor and this left a damp smell in the bathroom.
Comfortable room, courteous staff, clean and functional. Excellant breakfast. The bar was comfortable but the large screen television we found rather intrusive, although we could well be in the minority.
heating was on
Just comfortable.... The meals were a little spartan with portion control..and took a while for them to be served
Shower was hopeless
I thought the service was exceptional I arrived at nine thirty and asked if there was food available, the staff said kitchen did close at mine thirty but would ask the chef if hecwould wait a few mins, I checked in ordered my food. Not many places would put themselves out like that. It was greatly appreciated and u wouldn't stay anywhere else in. Exeter now and would highly recommend it to my friends.
The Rooms were clean,tidy and comfortable and the venue perfect for my trip. Breakfast although good with good service the Sausages were the worst I have eaten.
The setting, the staff, the breakfast. I had a very noisy neighbourh who was talking very loudly until around 2am. I accept that I didn't tell the staff at the time nor did I tell them in the morning (I think I was bribed by the lovely surroundings)
Staff were accomodating and proactively helpful. Re. Room 113 - The sink is just not usable. The bowl is too small and the shelf defeats any attempt at access.
The bed was amazing very big and comfy! Wonderful views over the Cathedral and the food in the restaurant was really special. Great location for shopping too. No on-site parking but good rates at near by car park. No proper seating area in room when included in booking description. Room would benefit from fresh coat of paint but good size and clean. Function on Saturday night was very loud in our room but did stop promptly at 12.
Wonderful location in city centre.
It was very clean hotel No parking
Modern, friendly hotel in terrific location. Room was very small and would be adequate for 1 person but not a couple.
The room and view were lovely. The food was excellent. City was very close but not intrusive - no general city noise or traffic. While the wooden floors looked very nice they are noisy and there was the sound of footfalls from the room above.
Access to city. The large size bed. The parking arrangements. The price of the restaurant.
Staff were very helpful Room was comfortable Toiletries quirky and in large sizes Tuck Box items were very reasonably priced
room very good and restaurant exceptional. Very well looked after room a bit noisy as near stairs plus access to the hotel not easy for a first time visitor. The need to phone ahead and arrage to drop off bags was not in the original notes as hotel has no parking.
Convienient and quiet
We were not too impressed whent he fire alarm went off at 7am and we could hear our neighbouring room playing thier music very loudly from early in the morning which kept us up. So although comfort and facuilities were more than adequate the nooise control could have been better
Nothing On entering the bathroom I was confronted by a dirty toilet bowl (without going in to detail). I am not sure the towels had been changed The room was cold and I was unable to heat the room The wifi would not work
Menu and food better than expected
To be honest I found the hotel very old fashioned and in dire need of modernisation. I could not open my bedroom window, one of the curtains was partly off the rail, the tv tuned into CBeebies and not much else, I struggled to get an internet connection from my room and the avocado bathroom had a loose hot tap on the basin. The bar had no atmosphere at all .... there was a tv there but it was not switched on for some reason. There was a strange musty smell about the bar and lounge area. Not sure how the hotel qualifies for its AA 3* rating
By far the best thing about my stay was the breakfast! All the food was locally sourced and the bacon,sausage and eggs were exceptional.
Staff are friendly and the hotel is pleasant
The staff where excellent and where very helpful.The room looks a bit tired and need abit of a makeover The room itself looks old fashion but good value for money
Relaxed surroundings, Great staff
The overall stay was lovely. A nice, clean room with an amazing shower. We received a few odd comments from staff, maybe they're just a little too honest to customers.
The location and breakfasts were particularly good. There was an air of an upmarket timeshare about the place, particularly the reception area and the restaurant.The mattresses were too soft for my liking, and also too thin.
Comfortable, quiet, good leisure facilities The restaurant delay on the first night was unaccceptable. We were told there was a slight delay at 8.45pm - if we had been told we would have to wait for an hour before receiving food we would have gone out to eat - we had to wait more than 1 1/2 hours before eating. Yes there were quite alot of people eating but the maitre de should have been more honest.
Ability to relax in stress free surroundings and partake in sports/fitness facilities. Staff were cheerful and helpful. Good room overlooking golf course but very early morning vehicle engine noise (6 to 630 am) As above
relaxed atmosphere, yet efficient
Staff were fantastic
Comfortable,clean,and very spacious room,friendly staff,and excellent Breakfast
The cooked breakfast was not too good
Very nice hotel. I was only there for one night, but it was an enjoyable stay.
the food was excellent with bright and friendly staff the room was extremely hot
excellent breakfast and good light lunches in comfortable dining area Duvets are too hot,lighter bedding should be available
The services and staff were excellent in making you welcome and service in the restaurant could not be faulted
Very good food. Bathroom too small.
The friendly welcome, and good food Room 24 uncomforably hot. Have to sleep with window open and therefore in a draft.
The staff were very helpful and the hotel & grounds were well maintained Dinner was not very good
Very convenient for Exeter and for visiting friends in Devon
The hotel was very welcoming and all staff friendly. The room provided comfortable accommadation and the breakfast was delicious. We would have liked to have been able to check in earlier as we were attending a wedding and had to leave early to make sure we didn't lose our room.
I liked the friendly, helpfull & efficient staff at the hotel
Cleanliness, quiet Breakfast overpriced
Restauant food good Room 45 has its headboard against the corridor wall and therefore it was a little noisy. Also there is an air-con/extractor fan operating v. near outside the window (from the restaurant?) This was switched off at about 23.00
the food and the staff but the tv was a bit difficult to get on with
Very nice garden area,staff being very helpful with my toddler son. Excellent choice of food for breakfast A bit pricey ,would have liked to of stayed longer.
Food, Service Room very hot
Very nice Hotel, we had a ground floor room to the rear of the Hotel which was clean, tidy and furnished to a standard you would expect. There was a wedding the weekend we stayed and was a bit concearned as previous reviews had stated they were not happy with particular aspects. But we had no issues with the wedding party in fact it was greatr to see everyone enjoying thereselves and thier day. We had a mini powercut to our room which knocked out most of the lights apart from one set. This was quickly rectified. To be able to open the patio door would have been nice as this was locked with no key visible.
Helpful and efficient staff. Excellent breakfast. Clean room. Free wi-fi. Hot, high pressured water for shower and bath. The hotel was too hot during our two day stay, even with room radiator off.
Staff very helpful. Free broadband. Very clean Too far to walk into central Exeter
Well equipped room and bathroom, very clean, comfortable bed. There was a wedding reception in the hotel first night but we were not at all disturbed by noise. A little far out of town, but bus stop right outside. Would not have mattered at all in fine weather.
Very good facilities set in a lovely situation and good accessibility to Exeter
Lovely breakfast, good parking, good access from motorway and into town centre On a main road, shabby and frayed furnishings, most of the grounds were the car park, room similar to a travelodge not a four star ex country house