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Once I was settled, the room and hotel were great. Quiet, spacious and exactly what I was looking for. The AC did not work in the first two rooms I tried, but the staff found me a room where the AC worked.
the pool and room the pool was very crowded with kids
The atmosphere of the hotel is beautiful. We enjoyed the outdoor pool very much and liked the option of using the indoor pool when it was raining. The staff was very friendly and accommodating. The room was very spacious which was a huge plus. We thoroughly enjoyed the complimentary breakfast in the restaurant. The food was delicious. We will definitely stay here agai ! The only negative I have wasn't about the hotel itself, but was the fact that the maid for our room did not speak any English nor did she understand English. I think that should be a requirement.
Loved the cleanliness of the room. The blankets/pillows were the best. Staff was friendly. Nice environment and good amenities. Bathroom sink was extremely slow to drain. It was a nuisance when brushing teeth or washing our hands as we had to see the dirty water floating for about an hour before it went down. Also, the mirror closet door was broken and off the hinges. when reported to front desk, didn't seem to be a big deal.
Bartender, haha. Extremely nice. Nice to have a conversation with. Pools were also really nice! They asked for my card to confirm that the card I had paid for through the website was with me. What they didn't bother to inform me was that they were charging a $50 security deposit incase anything was damaged or snacks were eaten? Which, I think, is weird for a hotel to do so. The lady at the front desk was rude about it when I told her I wanted to use another card. Also, the beds are hard as a rock and the sleep number bed didn't work at all. Bartender (male) was incredibly nice!
Good location to lots of food and entertainment. My room came with free breakfast at the restaurant and the rooms were quite nice. There was a miscommunication on check out time and we had staff try to enter our room twice while in my room. I called them and they left a left in the system and they still attempted to come in a little later.
Very nice and clean.
The indoor pool was good. Outdoor pool too small. The front desk was very unhelpful. They didn't bother to talk or welcome. Very unprofessional of them to not talk or welcome.
Good easy access location, convenient to shops and restaurants. We've been on a road trip and the Radisson was the cleanest and nicest of the hotels we've stayed at. Lots of great shared amenities including two fireplaces in the lobby (welcome on the chilly winter nights), multiple computer and printer workstations, a very nice courtyard, indoor and outdoor pools. Staff was very friendly, and the room was spacious, clean and well appointed. I'd stay here again hands down. Wifi internet access was a bit erratic, and slow for me. Otherwise no complaints.
no bugs in the room -Airport shuttle service they provide made me wait for an hour -No internet in the rooms, when ask for help they dont solve it they say 'Everybody has the same issue' -No breakfast even if you pay for 150 per night -No check in before 3pm, but need to checkout before 12am -My room was so cold I asked them to fix it, they told me that they dont have a heater they can only do turning of the ac? Funny right?
spacious room, nice bed and furnishings, very helpful front desk, unbelievably convenient location to downtown attractions and fine dining. dripping bathroom faucet, ac that could not be controlled by thermostat. was offered alternative room that was smaller, much noisier, and also had malfunctioning ac. shower temp was controlled only with difficulty and wasted much water to get warm.
The location was excellent old, outdated, still had analog tv's
I did like the location and The cafe staff are the most friendly. Matthew did make me feel very welcomed and had a super attitude with me and all the other customers seemed satisfied. I have stayed here twice this year and the bathroom shower heads are very low quality no pressure!
Bathroom shower was a handicap roll in shower. When you used the shower the bathroom floor flooded soaking the cloths I fooli left on the floor
I like the outside pool and customer service was great N/a
Happy that I got to spent the last days with my fiance in this hotel before her deploying.
It was fairly clean and I had many options for breakfast Moved a stand to look for a plug and found some little trash. However, overall the room looked and smelled clean.
I appreciated the convenience of location with regard to the airport. I could not get the bedside lamps to work. By the time I discovered it, I was already dressed for bed and did not want anyone else in the room. I did not need them my second night, so it was pointless to have them fixed during my stay.
Advertised of free Internet. Internet doesn't even have enough bandwidth to support a search engine to find restaurants
Short walk from the airport and you are there- shuttle available but did not need Sink in bathroom did not drain and was filthy, electrical outlets bedside did not work, dinner was average. Staff were kind and tried to be helpful but busy
old and out of repair
Size and comfort of bed Pool sucked air conditioning didn't get cold
Front desk area nice. Pool area would be great for family with large slide. Bar/restaurant had good atmosphere & happy hour snacks. Nice staff. Room and other areas of hotel showing its age. AC unit in my room worked, but was loud enough to wake the dead.
Extremely convenient to airport; we stayed in very nicely decorated new room on 6th floor which was very comfortable. Staff, including shuttle service, was very helpful and nice. Hotel is under renovation so no real options for dining though restaurants are nearby; some floors I gather were very noisy. Rather high sound transmission between rooms.
Doesn't include breakfast
We so enjoyed the shuttle service. We used it three different times and the driver was wonderful. He even gave us restaurant information and checked that one had gluten free items on it. I would stay again.
Nothing at all Left has soon as we arrived after moving sheets back there was what looked like human feces on the bed no towels in the restroom everything a mess the manager called me and told me they didn't review the room it had not been clean before our arrival never will be staying there again
Close to Ft Bliss. Free breakfast was a plus, minus the powdered eggs. Check in involved having to wait for someone, who may or may not be a customer, to finish socializing with the front desk help. Going to the 2nd story room involved taking a sketchy elevator which definitely needs upgrading in all areas: cosmetics, structural integrity, mechanics, etc. Entering the room involved having to turn my normal sized suitcase sideways, just to reach the bed. Photo is attached. This is not a 90$ per night hotel. The decor is random, and drab/gaudy at the same time.
Loved the layout and amenities. The bar was fun. The pool and hot tub were very, very clean and nice. The hotel dining, Daniels, was not so impressive. The first night we were there, we went to the dining room and wanted a draft beer. Their draft beer taps weren't working. So 2 of my party ordered 12 inch pizzas. They were out of 12" pizza crusts so they ordered 16". The returned again and said they were out of sauce and starting more that moment but it would be awhile. We paid for the bottled beer and left.
The pool area was nice. After paying the absurd $54 pet fee, my family was designated to a pet room that was reflective of a low end hotel. Drippy faucet, badly stained floors, and peeling paint. Not at all impressed and would not recommend.
Great place to stay! Staff was friendly! Centrally located!
Great customer service, clean room, simple check-in and out, good and drink service was amazing
very clean, it's being remodeled to be a Holiday Inn. Staff was very friendly You can't close the thick curtains to aid in the noise and lights coming in from the interstate
Was offered an upgrade for Valentines day, roses, champagne, chocolate and breakfast for another $39 for the night. Well come Valentines day, no chocolate or flowers or champagne. Go to front desk, oh myst have been a misunderstanding, no flowers, here's your chocolate, a $2.99 heart box with maybe 5 chocolates, go find your champagne downstairs at the club, go to club, what champagne? No champagne glasses, we'll find some and take to your room, never showed up. And oh yeah to top it off, room air filter was so dirty, airconditioner wouldn't cycle correct. When we got ice, next morning stuff floating around in the water, oil and just yuck, made me throwup thinking we used it in our drinks the night before.
The location was the only good thing about this hotel. The staff was rude and unattentive. Very very few spoke any English or even understood it. Shower head was broken and was not fixed when asked. Was only given 3 pillows for a king size bed and 2 people. Bar was only open 5-10 m-f. Hotel listed restaurant and the restaurant has been closed since February. The morning checking out, the hotel was doing some sort of construction above my room AT 7AM!!! When called and complained about the noise, the front desk said they would check on it and have it stopped. I called 3 times within 2 hours and the noise and pounding only got worse with each call. The front desk never called me back or told me that it was construction. I had to go and see for myself what the deal was. The pool was ungodly cold and the hot tub was boiling hot. The pool table was missing a q ball. This place was only meant for people to sleep in and that's it. Worst hotel I've been to.
Location is great. Various amenities around the area. Nice spacious rooms. Comfortable beds. Room was not ready on time. Staff did not follow up on two separate issues. Window was cracked and had to move to another room after waiting for housekeeping to complete this room.