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The way staff resolved problems- see below The reasons for the poor ratings relate to the lack of air conditioning. During my stay tempratures in dortmund were 30 degrees, plus. I was unable to get an sleep the first night, due to the heat in room and lack of air. For a supposingly 4 * hotel this is unacceptable. Saying that when I complained the next day, the hotel staff placed a fan in my room that resolved the problem (hence excellence ratings for staff). There were also problems obtaining wireless connections in my hotel room- although, again this was addressed satisafctorily by hotle staff- I was provided with a cable connection.
Beautiful lobby, good location to go to dortmund center, nice breakfast... no airco, and unfortunately the day we arrived it was almost 30C.
The hotel enjoys an ideal location between the shopping streets in the centre of Dortmund and the railway station. It is large, contemporary-style yet fairly impersonal, with a touch of luxury that would not seem out of place in the centre of London or Paris (but which might be a bit too flashy in a provincial, industrial town). The double rooms are also large, well-appointed, sound-proofed and very clean. The bathroom is also quite large, as it has not one but two sinks and a bathtub+shower. The Bulgari toiletries are really appreciated and show once more the hotel owners' attention to the little details that matter. The breakfast is very good, varied and plentiful (but a bit expensive, at 18 euros per person).
your location and the bar 1. no air conditioner, 2. stale air, 3. aclcohol was refused for visitors/clients, 4. too small parking lots, 5. no printers in business centre,
Breakfast buffet is very good and the staff is friendly and helpfull. Good location and the connected restaurant is very good. For my purposes I selected too small room. However I'd like to stay in this hotel again and have already reserved a bigger one.
Friendly reception staff and helpful with information that was asked off them. The hotel has free internet access
good location in the centre. very comfortable, nice rooms, friendly staff ... perfect
It's ideal location for shopping , business and tour.The level of service is very good.The hotel is clean and comfortable.I really liked it. It was very good.If some not , just ask reception and they solve it soon.
convienent and accesable from the main station, reasonable facilities
Just a brief overnight stop but food and service excellent
Friendly staff. Superb swimming pool/spa. Excellent breakfast. Internet access too expensive.
Nice sorrounding, excelent staff, perfect breakfast Size of the rooms
The hotel was situated ideally for my stay i attended a racing pigeon convention and the hotel was not more that 10mins walk to the arena that it was staged so no transport costs. Also the staff and room service was excellent during my stay.
The staff was very friendly and helpful. The room was very comfortable, clean and modern. The location was very convenient. The in-tub shower was awkward due to limited size of glass partition.
Cleanliness, modern, comfortable. Very friendly staff. Good location to the westfalhallen. Tea/coffee facilities. Room service was quick and lovely well presented. I would recommend this to anyone.
Large swimming pool. Great breakfast. Far from the city center.
The quality of the room, amenities and breakfast is excellent The personel in general was very gentle. But at check-out we were asked to pay theparking (even our rate included it) and the person at the front desk was not nice at all: we showed our reservation (which was in french) and she argued that she could not understand french so we would have to pay the parking. At the end she agreed not to charge us but she was not happy about it, and not nice at all. Such a hotel should always have helpful staff that fullfill its customers inquiries and needs in kind way.
Location. It is perfect if you wish to go to the Idulna Park Stadion and well connected to the city centre. Breakfast was good too. Common areas are not too welcoming
The usual Hilton high standards with excellent staff, all of whom spoke perfect English. Great location overall. Although slightly remote from Dortmund centre, was easily accessible by underground, that was only 5 minutes walk away.
Very quiet and comfortable hotel with decent sized rooms and very professional personal. Very nice breakfast.
the general standard of furnishings The double bed turned out to be two singles pushed together. The TV was a little confusing to operate.
It was close to the Westfalenhallen The underground parking was very narrow and expensive.
some of the staff were very nice and helpful; The gym is a joke, dont even think about bringing your gym-stuff; During my stay it was very hot in Dortmund and there is only this mini terrace out front the hotel in the bare heat, no umbrellas; I found the bed too short (they should check out Hilton or Marriott for their beds!); the TV too small and old; this hotel needs to loose a star and be downgraded;
I love the bath tub and the beds are the best I´ve found. My back hurts a lot but I had no pain in the morning, which is a miracle. We slept to well and missed breakfast the two mornings we stayed at Mercure Hotel. We also missed the train to the airport because of this :)
friendly staff, good location, faultless service.
very spacious room, very clean
easy to reach Iduna park stadium, 10min walk. we luckily met Shinji Kagawa at the reception in the hotel just after the match with Volksburg.Hotel stuff recommended us a nice Mongolian food restrant near the hotel. Baby bed. Nothing.
Breakfast was excellent, my room was very spacious, with a superb bathroom. The layout of the bedroom was also good, and I loved the Reception area with its Christmas tree and festive atmosphere. The glass elevators are also very attractive. Room 308 did not have any drawer space to put clothes in, only hanging spare in the wardrobe
We were looked after very well at the hotel and found the reception very helpfull especially in terms the checking for flights and travel arrangenents in the circumstances that we found on this break. We hope to return again for the model exibution in 2011 and with reasonable rates will probable increase our duration to the full 5 nights many thanks for a good time
Helpful 24 hours reception, good English speaking staff, programmable TV wakeup alarm. Very expensive wireless Internet, in this day and age that should be available for free in every hotel room, very few foreign language channels on TV.
On site underground parking,easy to find from Autobahn, bar snacks and food reasonable price. no
The room. My girlfriend and I (both young professionals) stayed here while attending Love Parade 2008 and were way overcharged for the room by a condescending staff. Nice room, but the front desk needs to be fired and restaffed.
Very friendly staff, walking distance to the centre, beautiful interior that differs from mainstream hotels, good selection at breakfast Few programs in English on TV
Great place to stay if you are going to Westfalenhalle. Just a couple of minutes to walk from the hotel.
the food was amazing and service of the staff was good.the room and the bathroon were of good size and spacious. the toilet roll in the bathroom was too hard.
A very pleasant experience. Most efficient room service. There was no tea/coffee making facilities in the room. As frequent travellers this is something we appreciate.
My brother and I were caught up in the closed airport situation because of the Volcano, we were very lucky and came home with an English couple who drove to Germany rather than flew , if we had to stay on at the Hotel Drees we could stay free of charge for as long as it took for our flight to become available
Breakfast was very good.
Central and very good wifi connection. Staff are very helpful and the rooms are quite clean There are mostly German channels on TV. If they want to be an international guest welcoming hotel, they have to add more channels in English.
Handy for the city and event The room was not propally cleaned or beds made evey day
simplicidade higiene pratico jovem elevador muito muito lento
Internet rápida, bom serviço de pequeno-almoço, quartos de grande dimensão elevador nao funciona convenientemente, tem dimensoes reduzidas para transportar malas e pessoas, muito lento
The location; the room
The Room was in pefect condition. The Staff, very professional and attentive. The breakfast was excellent and well presented. The Location is perfect to the Airport or a trip into the city. I would stay at this hotel again if I visit Dortmund and highly recommend it to my friends.
The Staff assistance and attention The service and food at the Wittekinds Stube needs attention
The 24 hour service at the reception, always helpful receptionists and the location
The hotel is in a very central location.Good U train connections...so good for the Westfallenhalle Arena,concerts etc.Rooms are very comfortable and spacious.Excellent small kebab shop across street.Lots of cafes also 5 mins walk away.Kids enjoyed their own big room too. Have to be careful where you park your car...best in hotel car park...safer!
I arrived at the hotel having booked a smoker's room, only to be told that no standard smoker's room was available, and the only way to have a smoker's room was to take a comfort room and i had to pay an extra 100 euros. (Although it was their mistake that a smoker's room was not booked for me). The staff barges every day into your room to check the minibar without knocking. It was a bit chilly in my room, thank God i took a pullover with me. The breakfast costs 14 euros and it's not something extra, i found it rather poor.
Position and easy to find Lack of information about hotel facilitys in room.
Excellent location for city centre. Taxi from airport took 20 min and cost under 20 euros. Staff understanding of english varied but all very helpful. Bedding changed every 2 days and towels daily. Breakfast superior to other continental breakfasts we have had previously - eggs and sausages as well as the normal meats and cheeses with good selection of breads and rolls. No real reception or bar area but plenty of places nearby. On a very busy road junction. Excellent double glazing but as there is no air conditioning you need to open the windows and the noise is bad and continues throughout the night.
good breakfast, close to innenstadt
central location,within walking distance to all attractions in the city centre. an extra pillow would have been nice and also a safe in the room
Very central to inner city, friendly, clean, value for money
the location close to the airport 5 min max, the bed, good choice for buffet breakfast the staff not quite friendly: we arrived earlier, we could not check in and refresh a little...next morning, for breakfast when something was empty, no one would check and refill it; we came in at 8:30 a.m. for breakfast (though it was till 10 a.m.) we had to ask for everything: is there any more juice? she would bring out only juice...then can you bring out some eggs?
The location The internet connection at first didnt work, later it worked but were so slow that it were useless. Due to this, I would not use the hotel again, or recommend it to business partners.
Welcoming and light atmosphere None
Easy access to the town center, nice and quiet area.
The room was large and airy, quiet location but near to the motorway excellent stop off point. Breakfast ok.
Pleasant staff, pleasant surroundings Not very close to public transport or to the city. There was a noisy party in the hotel restaurant which happened to be directly below my room, that ran way past midnight into the early hours of the morning.
We were addressed very correctly at the reception. The hotel had arranged for a room for us as far away as possible from the wedding party in the restaurant. Then we got recommendations for restaurants in the neighbourhood. The room and bathroom were spacious, clean and light coloured. Breakfast had a good choice of everything.
The friendliness of staff and vicinity to amenities N/A
The hotel itself and the rooms had a nice modern feel, and was comfortable and clean. (Bizarrely in the first room we were given there were about a dozen ladybirds around the windows but we were immediately offered another room and housekeeping were onto it straight away.) There is a good bar, internet access, car parking and evening meals available. The staff were great, my german is passable but all the staff we talked to spoke english. We knew the hotel was on the outskirts of the city and that the ubahn was close by. This was a 5-10 minute walk from the hotel although there was also a park and ride at the station. I felt this was ok my hubby thought the statuion was isolated and therefore didn't feel particularly safe
make cafe in the room and good breakfest
Not wardrope with cover at rooms. Internet connection very expensive. We have pay for car park.
You get great value for money. They offer more or less basic facilities, but they deliver exactly as promised. As I had been there before, now I know that they have rooms with slightly different dimensions and furnishings for the same price, and it seems to be random which type of room you'll be hosted in.
it was a little to far from the town
Clean and comfortable, well situated. Good breakfast. It was very difficult to get out of the parking. We had paid the parking for three days in advance, but every time we should leave we had to go to the reception for o new card.
Silent and friendly atmosphere
it is a normal standard of holiday inn hotels: spacious comfortable rooms, rich breakfast served until 11am, good location very close to ubahn station (take a tram to the downtown -15min; tram U47 + bus 440 to/from airport - 25min); tea/coffee available in a room; very nice personnel
Comfortable located near the high-way, easy to reach with car. Parking and quiet hotel,
The hotel is very quiet and cosy. The clean the room is daily. The breakfast is not very complicated but we found all that we like it for a breakfast and every morning was pleanty of quality food. The hotel is close to the airport and also close to the center of the city.
Hotel convenient for Dortmund airport (10 mins by taxi). Hotel facilities and service excellent
Staff were very helpful.Service was fast. Convenient for the airport (I had a hire car) Internet access took several attempt to get working. The log on service proved troublesome but the front desk staff solved the problem very efficiently.
The room was huge which was nice when you have kids. No cot for babies, only newborns. Our 10 month old has to sleep in the middle of our bed which had a big crack in the middle. Description said bathtub in room, but this was not the case, reception said there was no bathtub in the family room.
morning Coffee at the lobby must be for free make your stay with breakfast included will give you better rating
Reception staff - I dealt with two people and both were very friendly and efficient Not knowing where the master switch was when I entered my room. Finding out that I was in a smoking room (on a smoking floor, it really stank). I am not sure where this appeared in the booking, perhaps I overlooked the option to choose a non-smoking room, but it should be made very, very clear as I would have hated to be stuck ina smoking room. However the hotel was not full and your staff gave me a new room immediately, they were very nice.
Friendly, extremely helpful staff. Very welcoming. Superb accomodation! Nothing at all
The staff was very helpful, and the room was quite nice. Internet access was very expensive.
ease of booking
Quiet hotel, helpful staff
Room was very nice and clean. Lots of space in room even with a baby cot! Above all a very good, clean hotel to stay in. The bath height was taller than usual and the shower was over the bath. Had to help my 9yr old boy in and out. Would be better if there was just a shower cubical.
Staff very helpful especially as we did not speak alot of German. Room very spacious and well laid out and clean. A little aircraft noise but the hotel name gives that away. Breakfast was great. We would definately stay again and recommend to others. Nothing comes to mind, so excellent.