Friendly reception staff and helpful with information that was asked off them. The hotel has free internet access
your location and the bar 1. no air conditioner, 2. stale air, 3. aclcohol was refused for visitors/clients, 4. too small parking lots, 5. no printers in business centre,
The hotel enjoys an ideal location between the shopping streets in the centre of Dortmund and the railway station. It is large, contemporary-style yet fairly impersonal, with a touch of luxury that would not seem out of place in the centre of London or Paris (but which might be a bit too flashy in a provincial, industrial town). The double rooms are also large, well-appointed, sound-proofed and very clean. The bathroom is also quite large, as it has not one but two sinks and a bathtub+shower. The Bulgari toiletries are really appreciated and show once more the hotel owners' attention to the little details that matter. The breakfast is very good, varied and plentiful (but a bit expensive, at 18 euros per person).
The way staff resolved problems- see below The reasons for the poor ratings relate to the lack of air conditioning. During my stay tempratures in dortmund were 30 degrees, plus. I was unable to get an sleep the first night, due to the heat in room and lack of air. For a supposingly 4 * hotel this is unacceptable. Saying that when I complained the next day, the hotel staff placed a fan in my room that resolved the problem (hence excellence ratings for staff). There were also problems obtaining wireless connections in my hotel room- although, again this was addressed satisafctorily by hotle staff- I was provided with a cable connection.
Beautiful lobby, good location to go to dortmund center, nice breakfast... no airco, and unfortunately the day we arrived it was almost 30C.
Breakfast buffet is very good and the staff is friendly and helpfull. Good location and the connected restaurant is very good. For my purposes I selected too small room. However I'd like to stay in this hotel again and have already reserved a bigger one.
good location in the centre. very comfortable, nice rooms, friendly staff ... perfect
convienent and accesable from the main station, reasonable facilities
It's ideal location for shopping , business and tour.The level of service is very good.The hotel is clean and comfortable.I really liked it. It was very good.If some not , just ask reception and they solve it soon.
I love the bath tub and the beds are the best I´ve found. My back hurts a lot but I had no pain in the morning, which is a miracle. We slept to well and missed breakfast the two mornings we stayed at Mercure Hotel. We also missed the train to the airport because of this :)
It was close to the Westfalenhallen The underground parking was very narrow and expensive.
the general standard of furnishings The double bed turned out to be two singles pushed together. The TV was a little confusing to operate.
Breakfast was excellent, my room was very spacious, with a superb bathroom. The layout of the bedroom was also good, and I loved the Reception area with its Christmas tree and festive atmosphere. The glass elevators are also very attractive. Room 308 did not have any drawer space to put clothes in, only hanging spare in the wardrobe
easy to reach Iduna park stadium, 10min walk. we luckily met Shinji Kagawa at the reception in the hotel just after the match with Volksburg.Hotel stuff recommended us a nice Mongolian food restrant near the hotel. Baby bed. Nothing.
Very quiet and comfortable hotel with decent sized rooms and very professional personal. Very nice breakfast.
very spacious room, very clean
some of the staff were very nice and helpful; The gym is a joke, dont even think about bringing your gym-stuff; During my stay it was very hot in Dortmund and there is only this mini terrace out front the hotel in the bare heat, no umbrellas; I found the bed too short (they should check out Hilton or Marriott for their beds!); the TV too small and old; this hotel needs to loose a star and be downgraded;
friendly staff, good location, faultless service.
Just a brief overnight stop but food and service excellent
Friendly staff. Superb swimming pool/spa. Excellent breakfast. Internet access too expensive.
The usual Hilton high standards with excellent staff, all of whom spoke perfect English. Great location overall. Although slightly remote from Dortmund centre, was easily accessible by underground, that was only 5 minutes walk away.
The hotel was situated ideally for my stay i attended a racing pigeon convention and the hotel was not more that 10mins walk to the arena that it was staged so no transport costs. Also the staff and room service was excellent during my stay.
The staff was very friendly and helpful. The room was very comfortable, clean and modern. The location was very convenient. The in-tub shower was awkward due to limited size of glass partition.
Large swimming pool. Great breakfast. Far from the city center.
Nice sorrounding, excelent staff, perfect breakfast Size of the rooms
Cleanliness, modern, comfortable. Very friendly staff. Good location to the westfalhallen. Tea/coffee facilities. Room service was quick and lovely well presented. I would recommend this to anyone.
The quality of the room, amenities and breakfast is excellent The personel in general was very gentle. But at check-out we were asked to pay theparking (even our rate included it) and the person at the front desk was not nice at all: we showed our reservation (which was in french) and she argued that she could not understand french so we would have to pay the parking. At the end she agreed not to charge us but she was not happy about it, and not nice at all. Such a hotel should always have helpful staff that fullfill its customers inquiries and needs in kind way.
Location. It is perfect if you wish to go to the Idulna Park Stadion and well connected to the city centre. Breakfast was good too. Common areas are not too welcoming
On site underground parking,easy to find from Autobahn, bar snacks and food reasonable price. no
Great place to stay if you are going to Westfalenhalle. Just a couple of minutes to walk from the hotel.
Very friendly staff, walking distance to the centre, beautiful interior that differs from mainstream hotels, good selection at breakfast Few programs in English on TV
We were looked after very well at the hotel and found the reception very helpfull especially in terms the checking for flights and travel arrangenents in the circumstances that we found on this break. We hope to return again for the model exibution in 2011 and with reasonable rates will probable increase our duration to the full 5 nights many thanks for a good time
Helpful 24 hours reception, good English speaking staff, programmable TV wakeup alarm. Very expensive wireless Internet, in this day and age that should be available for free in every hotel room, very few foreign language channels on TV.
The room. My girlfriend and I (both young professionals) stayed here while attending Love Parade 2008 and were way overcharged for the room by a condescending staff. Nice room, but the front desk needs to be fired and restaffed.
Breakfast was very good.
Central and very good wifi connection. Staff are very helpful and the rooms are quite clean There are mostly German channels on TV. If they want to be an international guest welcoming hotel, they have to add more channels in English.
the food was amazing and service of the staff was good.the room and the bathroon were of good size and spacious. the toilet roll in the bathroom was too hard.
Handy for the city and event The room was not propally cleaned or beds made evey day
A very pleasant experience. Most efficient room service. There was no tea/coffee making facilities in the room. As frequent travellers this is something we appreciate.
My brother and I were caught up in the closed airport situation because of the Volcano, we were very lucky and came home with an English couple who drove to Germany rather than flew , if we had to stay on at the Hotel Drees we could stay free of charge for as long as it took for our flight to become available
simplicidade higiene pratico jovem elevador muito muito lento
Internet rápida, bom serviço de pequeno-almoço, quartos de grande dimensão elevador nao funciona convenientemente, tem dimensoes reduzidas para transportar malas e pessoas, muito lento
good breakfast, close to innenstadt
central location,within walking distance to all attractions in the city centre. an extra pillow would have been nice and also a safe in the room
Very central to inner city, friendly, clean, value for money
I arrived at the hotel having booked a smoker's room, only to be told that no standard smoker's room was available, and the only way to have a smoker's room was to take a comfort room and i had to pay an extra 100 euros. (Although it was their mistake that a smoker's room was not booked for me). The staff barges every day into your room to check the minibar without knocking. It was a bit chilly in my room, thank God i took a pullover with me. The breakfast costs 14 euros and it's not something extra, i found it rather poor.
The 24 hour service at the reception, always helpful receptionists and the location
Excellent location for city centre. Taxi from airport took 20 min and cost under 20 euros. Staff understanding of english varied but all very helpful. Bedding changed every 2 days and towels daily. Breakfast superior to other continental breakfasts we have had previously - eggs and sausages as well as the normal meats and cheeses with good selection of breads and rolls. No real reception or bar area but plenty of places nearby. On a very busy road junction. Excellent double glazing but as there is no air conditioning you need to open the windows and the noise is bad and continues throughout the night.
The hotel is in a very central location.Good U train connections...so good for the Westfallenhalle Arena,concerts etc.Rooms are very comfortable and spacious.Excellent small kebab shop across street.Lots of cafes also 5 mins walk away.Kids enjoyed their own big room too. Have to be careful where you park your car...best in hotel car park...safer!
Position and easy to find Lack of information about hotel facilitys in room.
The Room was in pefect condition. The Staff, very professional and attentive. The breakfast was excellent and well presented. The Location is perfect to the Airport or a trip into the city. I would stay at this hotel again if I visit Dortmund and highly recommend it to my friends.
The Staff assistance and attention The service and food at the Wittekinds Stube needs attention
The location; the room
make cafe in the room and good breakfest
Clean and comfortable, well situated. Good breakfast. It was very difficult to get out of the parking. We had paid the parking for three days in advance, but every time we should leave we had to go to the reception for o new card.
Hotel convenient for Dortmund airport (10 mins by taxi). Hotel facilities and service excellent
Comfortable located near the high-way, easy to reach with car. Parking and quiet hotel,
The hotel is very quiet and cosy. The clean the room is daily. The breakfast is not very complicated but we found all that we like it for a breakfast and every morning was pleanty of quality food. The hotel is close to the airport and also close to the center of the city.
Silent and friendly atmosphere
it was a little to far from the town
it is a normal standard of holiday inn hotels: spacious comfortable rooms, rich breakfast served until 11am, good location very close to ubahn station (take a tram to the downtown -15min; tram U47 + bus 440 to/from airport - 25min); tea/coffee available in a room; very nice personnel
You get great value for money. They offer more or less basic facilities, but they deliver exactly as promised. As I had been there before, now I know that they have rooms with slightly different dimensions and furnishings for the same price, and it seems to be random which type of room you'll be hosted in.
Not wardrope with cover at rooms. Internet connection very expensive. We have pay for car park.
Reception staff - I dealt with two people and both were very friendly and efficient Not knowing where the master switch was when I entered my room. Finding out that I was in a smoking room (on a smoking floor, it really stank). I am not sure where this appeared in the booking, perhaps I overlooked the option to choose a non-smoking room, but it should be made very, very clear as I would have hated to be stuck ina smoking room. However the hotel was not full and your staff gave me a new room immediately, they were very nice.
morning Coffee at the lobby must be for free make your stay with breakfast included will give you better rating
The room was huge which was nice when you have kids. No cot for babies, only newborns. Our 10 month old has to sleep in the middle of our bed which had a big crack in the middle. Description said bathtub in room, but this was not the case, reception said there was no bathtub in the family room.
Friendly, extremely helpful staff. Very welcoming. Superb accomodation! Nothing at all
Quiet hotel, helpful staff
The staff was very helpful, and the room was quite nice. Internet access was very expensive.
Staff very helpful especially as we did not speak alot of German. Room very spacious and well laid out and clean. A little aircraft noise but the hotel name gives that away. Breakfast was great. We would definately stay again and recommend to others. Nothing comes to mind, so excellent.
ease of booking
Staff were very helpful.Service was fast. Convenient for the airport (I had a hire car) Internet access took several attempt to get working. The log on service proved troublesome but the front desk staff solved the problem very efficiently.
Room was very nice and clean. Lots of space in room even with a baby cot! Above all a very good, clean hotel to stay in. The bath height was taller than usual and the shower was over the bath. Had to help my 9yr old boy in and out. Would be better if there was just a shower cubical.
The setting close to the city but in an attractive community which was quiet and friendly. The decor and facilities were perfect and the ambience fabulous! We were fortunate with parking but it could have been a problem and added to the price. We liked everything.
Really friendly and helpful staff. Good breakfast.
The hotel is conveniently located for the centre of Dortmund without being in the centre. Whilst the area is busy during the day it is very quiet at night and the room was clean and comfortable. The buffet breakfast is excellent and you can sit on the patio if the weather is fine. I would happily stay there again.
It is close to the Klinikum Dortmund The bathroom is extremely small!
Great hotel, nice design, big, warm, comfortable rooms. Shame that i am moving to Dortmund and i cant stay in a hotel in Dortmund anymore. By far the best hotel i have ever stayed in.
nice and clean room There are not too many choices for breakfast.
Breakfast, bed, pleasant staff, cleanness of the room... Small bath cabin.
24 hour access. Breakfast was nice Extremely noisy reception all through the night. Extremely loud TV and talking at reception desk.
The friendliness from hotell staff. The quality of breakfast table Bathroom was not separated from room, only curtain.