O café da manhã para o pardão europeu foi ótimo inclusive com frutas frescas que é difícil na alemanha Não dispunha de todas as facilidades que constavam no site do booking, como por exemplo o ferro de passar roupa e o roupão no quarto. solicitamos cquarto com duas camas de solteiro, porém na prática não há como separá-las pois os criados mudos são fixos.
The quality of the room, amenities and breakfast is excellent The personel in general was very gentle. But at check-out we were asked to pay theparking (even our rate included it) and the person at the front desk was not nice at all: we showed our reservation (which was in french) and she argued that she could not understand french so we would have to pay the parking. At the end she agreed not to charge us but she was not happy about it, and not nice at all. Such a hotel should always have helpful staff that fullfill its customers inquiries and needs in kind way.
The hotel was situated ideally for my stay i attended a racing pigeon convention and the hotel was not more that 10mins walk to the arena that it was staged so no transport costs. Also the staff and room service was excellent during my stay.
Cleanliness, modern, comfortable. Very friendly staff. Good location to the westfalhallen. Tea/coffee facilities. Room service was quick and lovely well presented. I would recommend this to anyone.
Nice sorrounding, excelent staff, perfect breakfast Size of the rooms
Large swimming pool. Great breakfast. Far from the city center.
The staff was very friendly and helpful. The room was very comfortable, clean and modern. The location was very convenient. The in-tub shower was awkward due to limited size of glass partition.
Friendly staff. Superb swimming pool/spa. Excellent breakfast. Internet access too expensive.
The usual Hilton high standards with excellent staff, all of whom spoke perfect English. Great location overall. Although slightly remote from Dortmund centre, was easily accessible by underground, that was only 5 minutes walk away.
Location. It is perfect if you wish to go to the Idulna Park Stadion and well connected to the city centre. Breakfast was good too. Common areas are not too welcoming
Just a brief overnight stop but food and service excellent
Very quiet and comfortable hotel with decent sized rooms and very professional personal. Very nice breakfast.
I love the bath tub and the beds are the best I´ve found. My back hurts a lot but I had no pain in the morning, which is a miracle. We slept to well and missed breakfast the two mornings we stayed at Mercure Hotel. We also missed the train to the airport because of this :)
It was close to the Westfalenhallen The underground parking was very narrow and expensive.
some of the staff were very nice and helpful; The gym is a joke, dont even think about bringing your gym-stuff; During my stay it was very hot in Dortmund and there is only this mini terrace out front the hotel in the bare heat, no umbrellas; I found the bed too short (they should check out Hilton or Marriott for their beds!); the TV too small and old; this hotel needs to loose a star and be downgraded;
the general standard of furnishings The double bed turned out to be two singles pushed together. The TV was a little confusing to operate.
friendly staff, good location, faultless service.
easy to reach Iduna park stadium, 10min walk. we luckily met Shinji Kagawa at the reception in the hotel just after the match with Volksburg.Hotel stuff recommended us a nice Mongolian food restrant near the hotel. Baby bed. Nothing.
very spacious room, very clean
Breakfast was excellent, my room was very spacious, with a superb bathroom. The layout of the bedroom was also good, and I loved the Reception area with its Christmas tree and festive atmosphere. The glass elevators are also very attractive. Room 308 did not have any drawer space to put clothes in, only hanging spare in the wardrobe
Helpful 24 hours reception, good English speaking staff, programmable TV wakeup alarm. Very expensive wireless Internet, in this day and age that should be available for free in every hotel room, very few foreign language channels on TV.
We were looked after very well at the hotel and found the reception very helpfull especially in terms the checking for flights and travel arrangenents in the circumstances that we found on this break. We hope to return again for the model exibution in 2011 and with reasonable rates will probable increase our duration to the full 5 nights many thanks for a good time
Very friendly staff, walking distance to the centre, beautiful interior that differs from mainstream hotels, good selection at breakfast Few programs in English on TV
On site underground parking,easy to find from Autobahn, bar snacks and food reasonable price. no
Great place to stay if you are going to Westfalenhalle. Just a couple of minutes to walk from the hotel.
The room. My girlfriend and I (both young professionals) stayed here while attending Love Parade 2008 and were way overcharged for the room by a condescending staff. Nice room, but the front desk needs to be fired and restaffed.
You get great value for money. They offer more or less basic facilities, but they deliver exactly as promised. As I had been there before, now I know that they have rooms with slightly different dimensions and furnishings for the same price, and it seems to be random which type of room you'll be hosted in.
it was a little to far from the town
make cafe in the room and good breakfest
The hotel is very quiet and cosy. The clean the room is daily. The breakfast is not very complicated but we found all that we like it for a breakfast and every morning was pleanty of quality food. The hotel is close to the airport and also close to the center of the city.
Not wardrope with cover at rooms. Internet connection very expensive. We have pay for car park.
Comfortable located near the high-way, easy to reach with car. Parking and quiet hotel,
Silent and friendly atmosphere
it is a normal standard of holiday inn hotels: spacious comfortable rooms, rich breakfast served until 11am, good location very close to ubahn station (take a tram to the downtown -15min; tram U47 + bus 440 to/from airport - 25min); tea/coffee available in a room; very nice personnel
Hotel convenient for Dortmund airport (10 mins by taxi). Hotel facilities and service excellent
Clean and comfortable, well situated. Good breakfast. It was very difficult to get out of the parking. We had paid the parking for three days in advance, but every time we should leave we had to go to the reception for o new card.
The quitness (it is sorrounded by fields), the view from the window, the cleanliness, the calm atmosphere.
bbc world, shower, towels Distance from dortmund and transport information
The attention of the people from the reception was very good, the girls were very attent. :D we are being acused of steeling some towels and we did not take them, so we want you to know that this accusation is not true. We kindly recomend you to do an account of your towels, so you will find that all of them are there.
Absolute value for money n.v.t.
the friendliness of staff the fact that the restaurant was closed over holiday period
Everythink, very nice service, restaurant with high quality
Normal German 3* hotel Spanish restaurant has nothing to do with Spain. Better to have your personal alarm - can't rely on the local stuff
quiet location. open aspects of hotel. lack of coffee/tea facilities in room
Nothing sticks out. Just a decent hotel for the price. This Hotel needs free wireless internet. The pay rate is pretty expensive. Also when I first entered the room, it was very cold. I think someone forgot to turn the heat on.
the staff was kind, the room was clean and the bathroom was big. I liked the view on dortmund stadium :) and the breakfast was fantastic!
It's ideal location for shopping , business and tour.The level of service is very good.The hotel is clean and comfortable.I really liked it. It was very good.If some not , just ask reception and they solve it soon.
your location and the bar 1. no air conditioner, 2. stale air, 3. aclcohol was refused for visitors/clients, 4. too small parking lots, 5. no printers in business centre,
Breakfast buffet is very good and the staff is friendly and helpfull. Good location and the connected restaurant is very good. For my purposes I selected too small room. However I'd like to stay in this hotel again and have already reserved a bigger one.
convienent and accesable from the main station, reasonable facilities
good location in the centre. very comfortable, nice rooms, friendly staff ... perfect
Friendly reception staff and helpful with information that was asked off them. The hotel has free internet access
Beautiful lobby, good location to go to dortmund center, nice breakfast... no airco, and unfortunately the day we arrived it was almost 30C.
The way staff resolved problems- see below The reasons for the poor ratings relate to the lack of air conditioning. During my stay tempratures in dortmund were 30 degrees, plus. I was unable to get an sleep the first night, due to the heat in room and lack of air. For a supposingly 4 * hotel this is unacceptable. Saying that when I complained the next day, the hotel staff placed a fan in my room that resolved the problem (hence excellence ratings for staff). There were also problems obtaining wireless connections in my hotel room- although, again this was addressed satisafctorily by hotle staff- I was provided with a cable connection.
The hotel enjoys an ideal location between the shopping streets in the centre of Dortmund and the railway station. It is large, contemporary-style yet fairly impersonal, with a touch of luxury that would not seem out of place in the centre of London or Paris (but which might be a bit too flashy in a provincial, industrial town). The double rooms are also large, well-appointed, sound-proofed and very clean. The bathroom is also quite large, as it has not one but two sinks and a bathtub+shower. The Bulgari toiletries are really appreciated and show once more the hotel owners' attention to the little details that matter. The breakfast is very good, varied and plentiful (but a bit expensive, at 18 euros per person).
the staff were very accommodating and pleasant. the rooms were functional and comfortable. nothing!
Nice clean atmosphere good location free parking clean but very small room even smaller bathroom.but good value for the money as we were just stopping over in transit. Staff could be more friendly. Very small room and toilet.Expensive food a bottle of water in room £2.60. No Privacy as we were sound asleep after a twelve hour drive were woken up and shocked to see the hotel maid at our bedside in the room looking at our belongings.Staff should have been trained in the basic manners of knocking first before entering rooms. The situation could have been even more awkward.
Well located, well priced. Restaurant was closed on Saturday night. Not a big thing since there are a couple of alternatives within walking distance. One major recommendation: don't leave your car in the public car park at the back of the hotel, but use the hotel's gated parking garage for Eur 5/night. My car was one of 3-4 that had its window smashed in a burglary attempt. According to the local police this was a fairly common phenomenon...
The price and distance from sportsvenue of Bulls Dart German Open The kitchen in the restaurant closed too early before 21:30
neat, nice staff, quiet area
staying with pet the main door was closed midnigt that is problem when sy is with pet
It was clean . That is the only good thing i can say for that hotel . When i check in the hotel about 18.00.p.m. my room was not ready jet . I has to wait on the reception desk hour and a have to make it clean ..... I do not think it is normal. I will not recommend these hotel to now body .
Well, from my point of views all the stuffs members they were adorable! Most especially Receptionistes, they were so nice and such personally might beg my pardon to pay a visit again to the hotel. Hopefully sooner or later, I will definitely be there!!!!!! Yeah, While staying with you, I did experience some kind of problems, the city is too far, no way walking because you can't walked all the way on a highway to the city. Secondly, it will be nice if you can fixed the lunch buffet at the hotel if possible cuz me searching where to have lunch, Oh my God!!! Was a nightmere!!
I did like if you have a resturant No
I was impressed by the lobby, which was stylish. The price was good, and the staff always helped when they could. The rooms were not as impressive as the lobby. There was misunderstandings, mainly caused by the language barrior. The locasion was not very central.
Location of the hotel is okay. Close to but not in the city centre. WiFi connection did not work and there was no one of the staff able to help me connect.
The familiar atmosphere and the kindness and professionality of the staff.
Free WiFi available in rooms. Upon arrival I was disappointed to discover that the bar & restaurant were not open. I would not have choosen this hotel had I known that the bar and restaurant would not be available during my stay. Staff were not very helpful in recommending alternative restaurants. The room was clean but there was a smell coming from a drain on the bathroom floor.
The hotel is easy to reach and close to the metrò
Staff is very kind.
Very clean and good location Bar always empty
The staffs are very friendly and the free Internet access is very nice whereas other hotels around charge you. It was very convenient to the messe. Outside restaurant is nice, but people are sometimes very noisy late in the night.
No iron and ironing board in rooms, no working internet in rooms
Position close to u Bahn
Very good location to The Intertabac 2007 Fair Everything is O.K.
Staff very helpful especially as we did not speak alot of German. Room very spacious and well laid out and clean. A little aircraft noise but the hotel name gives that away. Breakfast was great. We would definately stay again and recommend to others. Nothing comes to mind, so excellent.
Friendly, extremely helpful staff. Very welcoming. Superb accomodation! Nothing at all
Reception staff - I dealt with two people and both were very friendly and efficient Not knowing where the master switch was when I entered my room. Finding out that I was in a smoking room (on a smoking floor, it really stank). I am not sure where this appeared in the booking, perhaps I overlooked the option to choose a non-smoking room, but it should be made very, very clear as I would have hated to be stuck ina smoking room. However the hotel was not full and your staff gave me a new room immediately, they were very nice.
The staff was very helpful, and the room was quite nice. Internet access was very expensive.
Quiet hotel, helpful staff
Staff were very helpful.Service was fast. Convenient for the airport (I had a hire car) Internet access took several attempt to get working. The log on service proved troublesome but the front desk staff solved the problem very efficiently.
Room was very nice and clean. Lots of space in room even with a baby cot! Above all a very good, clean hotel to stay in. The bath height was taller than usual and the shower was over the bath. Had to help my 9yr old boy in and out. Would be better if there was just a shower cubical.
The room was huge which was nice when you have kids. No cot for babies, only newborns. Our 10 month old has to sleep in the middle of our bed which had a big crack in the middle. Description said bathtub in room, but this was not the case, reception said there was no bathtub in the family room.
ease of booking
Handy for the city and event The room was not propally cleaned or beds made evey day
Breakfast was very good.
A very pleasant experience. Most efficient room service. There was no tea/coffee making facilities in the room. As frequent travellers this is something we appreciate.
the food was amazing and service of the staff was good.the room and the bathroon were of good size and spacious. the toilet roll in the bathroom was too hard.
Central and very good wifi connection. Staff are very helpful and the rooms are quite clean There are mostly German channels on TV. If they want to be an international guest welcoming hotel, they have to add more channels in English.
My brother and I were caught up in the closed airport situation because of the Volcano, we were very lucky and came home with an English couple who drove to Germany rather than flew , if we had to stay on at the Hotel Drees we could stay free of charge for as long as it took for our flight to become available
Very central to inner city, friendly, clean, value for money
I arrived at the hotel having booked a smoker's room, only to be told that no standard smoker's room was available, and the only way to have a smoker's room was to take a comfort room and i had to pay an extra 100 euros. (Although it was their mistake that a smoker's room was not booked for me). The staff barges every day into your room to check the minibar without knocking. It was a bit chilly in my room, thank God i took a pullover with me. The breakfast costs 14 euros and it's not something extra, i found it rather poor.
Excellent location for city centre. Taxi from airport took 20 min and cost under 20 euros. Staff understanding of english varied but all very helpful. Bedding changed every 2 days and towels daily. Breakfast superior to other continental breakfasts we have had previously - eggs and sausages as well as the normal meats and cheeses with good selection of breads and rolls. No real reception or bar area but plenty of places nearby. On a very busy road junction. Excellent double glazing but as there is no air conditioning you need to open the windows and the noise is bad and continues throughout the night.
Position and easy to find Lack of information about hotel facilitys in room.
good breakfast, close to innenstadt
The 24 hour service at the reception, always helpful receptionists and the location
central location,within walking distance to all attractions in the city centre. an extra pillow would have been nice and also a safe in the room
The hotel is in a very central location.Good U train connections...so good for the Westfallenhalle Arena,concerts etc.Rooms are very comfortable and spacious.Excellent small kebab shop across street.Lots of cafes also 5 mins walk away.Kids enjoyed their own big room too. Have to be careful where you park your car...best in hotel car park...safer!
Friendly staff, peaceful location, fabulous breakfast. We thoroughly enjoyed our stay here.
Excellent breakfeast, Big Room, Atencious Staff, Close to rewe.
Very pleasant staff with a very good, comfortable, proper German restaurant with good choise of menu. Nothing to dislike.
The staff was English-speaking (we know the receptionists are) and professional, gave helpful advice on restaurants and directions to the place we were looking for. Rooms were very clean, breakfast was good. Rooms are quite small, and the underground parking not indicated -- you have to park somewhere hopefully not far and ask at the reception for keys and instructions.
Friendly staff, rooms not overheated, good breakfast
very comfortable bed, functional bathroom, good variety in breakfast. old carpets, smell of not-well aired room and corridor, swimming pool and sauna facilities were a dissapointment and were not even used.
The triple room is actually a two-room suite with lots of space. There were two pillows per person! The breakfast buffet was typical for Germany with quite a good selection. The staff was friendly. We arrived late and left early so we didn't really have time to look around. The bathroom floor was not heated so it was cold. No big problem.
Staff were very friendly and helpful, nice family, cosy atmosphere. We booked the hotel specifically because it had an indoor pool, however we were told that we could not use the pool in the morning (it was only available after midday on a daily basis). This should have been made clear on the hotel site since we were disappointed.
Very good location for shopping Noisy area, no air conditioning
friendlyness of staff. buffet breakfast. excellent shower. Only a very small point but they did not restock the tea and coffee in the room and no milk was provided.
Excellent location, only a couple of minutes to the pedestrian area in the city centre.
Excellent location and great value for money. Couldn't fault it!
The location is splendid, and the kindness and professionalism of the staff is outstanding. Good, diversified German-type breakfast. Nothing!
good breakfast, comfortable beds, very central location, friendly staff one minor thing - remote control did not work at first, but then it 'magically' started.
Perfectly placed for central Dortmund.
Clean, modern, friendly, central location, and good breakfast - perfect for a quick business trip to Dortmund.
The breakfast buffet was good for both children and adults. Helpful front desk staff. The room size was very small even though it was a quadruple room. The bathroom only had a shower and no tub.