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Very helpful portering staff and excellent tour company as part of the hotel. Room comfortable but basic; Buffet breakfast a little disappointing and supper one night was just ok. Always someone available to speak some English which was very helpful
Friendly staff, clean rooms. Internet didn't work in rooms (we stayed in two different rooms, neither had wifi connection, despite the hotel saying there was access everywhere), extremely loud -- both street noise and other guests, restaurant closed one night for a "private party" (it was an unfortunate coincidence that we planned to eat at the hotel that night), no bags in room for laundry service, provided bottled water that required bottle opener, but there was no opener in the room, delivered someone else's laundry to our room. We spent less on a Radisson in Lima, and it was way, way nicer than this place.
Location, location, location. Decent breakfast. Free luggage storage. Late night and early morning nose from the Plaza.
Balcony on the Plaza de Armas (not every room); absolutely the best location; peaceful interior. Free luggage storage while you are away on trek. The Plaza has street noise at night and cranks up quite early some days. When we were there, it got noisy at 6.30 am on a Sunday morning for the annual Cusco festival.
Impeccable service! They made us feel very welcome and special. All of our needs were accommodated: needed to organize a last minute trip to Písac—no problem, amazing 3-course breakfast in bed (with freshly squeezed juice, omelette and sweets)—of course, breakfast to go at 5am—sure, best seats in the restaurant at the peak hour—done. About the white room: it's enormous. There's a kitchen, a huge dining table, a couch, a bath, a bed on the second floor and even a work-out station with weights and a balancing ball. Crazy, and awesome. The room can easily accommodate a party of 15 or so people if you choose, yet at the same the fireplace made it very cozy for just two of us. We absolutely loved it! The king-size bed in the White room is unfortunately two full-size beds moved together; we had to choose a side. One night there was no hot water, which we were told was common for Cusco. Both were only minor inconveniences for us.