Very big and comfortable room.
The hotel staff was friendly. The room was nice and clean, I had a place to park. Very cosy and enough space in the bathroom.
Hotel comfortable, all staff friendly and willing, room comfy, bathroom adequate, no smoking policy enforced in public rooms, breakfast adequate, bar pleasant. Dinner menu extensive but not enought fresh food - e.g. fish was all frozen. We stayed there 3 days and enjoyed the stay greatly no
large room , convenient for both Constanta and Mamaia , not bad overall A/C noisy ,in the bathroom some small things need to be fixed , not really 4stars hotel
The room was very clean and big. Staff was nice and helpful. The location is not very easy to reach.
I likjed the hotel, but the cleaning staff didn t change the sheets, ararange them They resume only to clean the floor and change the towels
great service! Value for the money. no info received about how to get there. Location difficult to find.
the room - very clean, new furniture, very cozy. It is quite far from city center or Mamaia but with a car there is no problem . Interesting view on the harbor (the commercial one, not Tomis port) . You get to see the sea and feel like on holiday. the staff was rude and unable to explain directions to reach the hotel ; the maid did not knock on the door before entering the room, which lead to some strange situations
The staff was amazing, friendly and relaxed. Lots of parking places. The location is not very good and somehow hard to find. Recomend a GPS
Nice service, unusual for romania No Breakfast, bad location
attention of staff
the reception can book your pizza and it is delivered like a room service ! very difficult to find in the city... GPS is needed !!
Friendly,helpful staff.Clean modern rooms equiped for basic needs.Ideal self catering accom Bit far from the centre,restaurants etc, but plenty of public transport available.
value for money venterlation in the bathroom
A new hotel that has very nice modern rooms with fantastic views of the black sea. The staff were also exceptionally friendly The hotel is located amongst some pretty grotty looking apartment blocks and there is only one nice restaurant within walking distance
A 5 star welcome received by a professional ,smart and nice reception-they open the restaurant despite the late arrival(11.30 p.m.).good food and unexpected good wine(cheap price)-the room was clean,wide and big TV.Thanks to Guly and all the staff
The room was great....wonderful view on the Black Sea!Very friendly and helpful staff! Location was not that great, but not that bad!
The staff, hotel conditions and very friendly owners
At first, I was a little doubtful, but once I got here I had a very nice surprise: to find that everything I'd seen on the internet is true, conditions more than 4 stars, an excellent staff, helpful, friendly and always smiling. In the morning I had the most beautiful surprise of all, to see the first rays of sun reflecting on the sea surface,..... So that's a true awakening. I will come back for a longer vacation here to enjoy moments of relaxation that I am missing much. it can be done also in romania !!
Staff friendly, comfortable rooms, beautifull sea view, refined menu, intimate restaurant, pleasant environment.
Modern interior design, new furniture, spacious rooms, clean. The staff was very friendly and helpful, always at your service with a smile on at all times. I liked everything. Perhaps the Internet connection could be improved to accomodate business travelers.
New, well appointed, small hotel. Very friendly staff. Good food.
I liked very much this place.it is wonderful,quiet,water and sun.
The breakfast was good. The most unexpected thing was that I received a twin room instead of double room. I made the check in at 8 PM, in this time the hotell staff called me twice but I could not answer. I called them back at 7 PM to tell them that I'm on my way. When I arrived at hotel, the lady from receiption gave me two twin rooms instead of two double rooms. Now I understand that he called me because I was delayed and he gave my rooms to someone else who had reserved twin rooms. I was not satisfied by her answer that "those are the only two rooms available" because I did want rooms with a double bed, not with two single beds. Even after many discution with the Director of the hotel or with booking staff I could not obtained what I reserved.
Hotel is clean. The room is clean. Celaning service is coming every day.Breakfast between 7-10 is good. The distance between Megalos and Mamaia center is 10km, same between Megalos Constanta center. Mamaia center can be reached only by car and by taxi. Taxi trip to Mamaia Center costs about 4 euro daytime and 6 euro during night.Be carefull because are many taxi drivers with counterfeited taxation units.
Staff was helpful and friendly. Room was spacious and clean. Free wireless internet in the room worked very well. Hotel feels like a base of old-style with the beginnings of modernization/stylization. Bathroom, for instance, was well renovated and new while carpet and room furnishings were from another era. Breakfast was fresh and plentiful, with juice, coffee, cheeses, meats, cereals, bread, butter, jam, and small pastries. Only complaint - and it's minor - is the beds. Mattresses are a little thin. Not uncomfortable but quite what you would expect.
Great services in a reasonable price. Very clean, great breakfast.
it is my 2nd time staying in this hotel, however:a, in restarurant we did not get 5% discount, in restaurant the watress did not bother to return money paid - it is customer who decide what tip he gives or not...by not returning money from bill back...waitress decided her self...this is outragous, b, second thing...when checking in I left my glasses on reception desk - cleaning lady remembered this, next day when I realized i forgot it there I asked and I was informed that somebody else took them...this can not happen in 4star hotel....this is my feedback
The Royal room, is very confortable room, The starters at the retaurant are great taste, the bread just oven is wonderful. Altamente recomendable. Los Aperitivos en el restaurant son excelentes, y el pan recien echo tiene una gran medalla.
kind and pleasant reception staff restaurant service, slow and inconsiderate to client's needs and requests
The restaurant is very expensive on comparaison at the food, it is very simple and not very good.
Very good service from the staff, including the staff in the restaurant. Nice, spacious room. Dont miss to eat at least one dinner in the restaurant! Lots of TV programs on the cable, both national and international. The internet connection was not working in the room. In the restaurant very slow wireless connection, sometimes failing. Not suitable for a city hotel in 2010. Installations in the bathroom needs some maintanance.
It is a nice hotel that offers good conditions for a short city break. The style is very nice, old fashioned and good confort. The room had some walls that were wet so it seemed not well maintained. The breakfast was not very "vegetarian-friendly" :) At check out the reception clerk was not very helping me to check out fast, even if we were in a hurry (talking over the phone for 10 min)
The staff is very helpful. Good location in the city - there are several bus lines with stops near the hotel, that allows very convenient access with public transport to all places of interest. The elevator is only to the first floor and our room was on the second floor.
Clean rooms. Nice furniture. Friendly staff. Good breakfast
Quite centrally located (15 min walking from old town). Good quality for the price. It is deeply decorated in middle age style. The breakfast is very poor and the breakfast staff rather rude (we were scolded by a waitress after complaining that there was no coffee in the buffet)
the location is good, near the beach in constanta, but the rest is nothing like a 4 star hotel
Location is good near the city beach and centre. Building is quite new. Peaceful location. The bill was demanded to pay beforehand in cash. It was not possible to use the credit card eventhough it was advertised both in the hotel and booking system. The receptionist refused to give the receipt after paying. When we asked it she threatened to call the police if we do not pay extra for breakfast and sauna which should have been included to the room price.
Very conveniently located to the Old City of Constanta. There are no shower walls or curtains, so the whole bathroom ends up soaked when you take a shower. I know it is a local culture thing, but if you have westerners, try to make them comfortable.
Hotel room is comfortable, hotel staff is friendly. Location is good, near downtown and see. Wireless internet is not properly configured so that on floor 1 and 2 the signal is very poor. The credit card POS is out of order most of the time. There is no fitness room although it has been advertised over internet.
very centrally located, clean rooms, nice breakfast 4 stars is a bit of a stretch...
This Is a very Modern New small hotel ,very clean and I would stay there again I Did Not Like to have to sit in restaurant having to order everything from staff when they could have the serials and orange juice self service and choice was very limited
Located with walking distance to the sea as well as shopping and restaurants. Tennis court in the backyard. Owners are very service minded, but some employees was at the other end of the scale. Some technical issues with internet and bathrooms.
The hotel was nice and clean and in a great spot near the beach and the city centre. You could walk everywhere, which was great. The personal was very friendly and the air conditioning in the room was superb! The hotel has its own personality, it's not like every other one you see, and the atmosphere was nice. The breakfast-system was quite interesting, but ok when you got used to it. Things would have been easier if the staff would have spoken a bit more English. The furnishing in the bathroom wasn't in a very good shape: the bathtub was leaking and those things where you put the towels were falling apart. The price was a bit higher than it should've been, seemed like they maybe added extra taxes or something like that. Four stars is defenitely overrated in central european standards, but in Eastern Europe the rating's different.
Nice hotel, easy access to Mamaia and Constanta. The staff was really great and helpfull.
Very nice staff, quiet and clean room. Very good price
Very nice and helpful staff, nice courtyard for breakfast offer a pick up service from the train station because it is easy to pay to much for a taxi
courtesy of the staff for a correct prize it's not so close to the best beach place and to the city center, but the buses stop for everywhere are very near to.
The staff was helpful, room clean and comfortable, decorated simple but with new furniture. A lo of light in the room. Location good if you want to spend just several day in Constanta and see also Mamaia resort. Good connection to bought ways by bus nr.40. Good value for money.
It is a very nice and warm hotel, ver cosy.
Co-operation from Staff, Special thanks to Ms. Dana and associated staff. N/A
Very courteous and helpful staff. The staff spoke great English (helpful to beginners to Romanian like us) and helped us through some confusing bits. The room was spacious and comfortable, and overlooked the quiet and attractive garden.
Very friendly staff, good breakfast, only 15 minutes from Mamaia's beach.
Very friendly and helpful staff and well serviced room, convenient for daily travel to marina and reasonably close to beaches and city.
Central location, the breakfast and the breakfast terrace was quite pleasant There is no swimming pool; the sauna/jacuzzi is available by appointment only; internet is available only in the lobby for a pricey fee; the hotel staff was totally unable to provide first aid or emergency services information when an incident occurred; staff was pleasant but clueless in response to routine tourist questions; excepting this, a pleasant stay
everything was perfect. very kind in reception none. everything ok
it was close to the town and beach. staff were very helpful and informative.
Big comfy rooms, excellent placed in the center of the city
Friendly staff, central location poor breakfast. hard beds, not so clean
Location, during my stay in November it was possible to adjust room temperature as I wanted. Although I leave the hotel one day earlier as I’ve assumed there was no fee charged. The room was not cleaned properly in the mornings.
only the sea view the room was very poor; the walls dirty, the bathroom almost dirty;it is not a Ibis hotel; they are usually at least clean
Close to the sea, nice view if you have booked seaview room, reasonable breakfast, clean rooms, a lot of TV channels in French, but none in Russian Unfortunately the building designed so that half of the rooms doesn't have view to the sea at all, instead you can peer at some ventilation facilities. Advice is to ask the room with the seaview when booking.
Hotel offer direct seaside location in the city center of Constanta. There is guarded parking for fee. It is worth to pay the small extra fee for the sea view. Back side is very noisy because of large cooling fans.
This hotel offers a great view of the sea. The staff is always friendly and ready to assist their customers. Not having time to stay at least a month there.
We had a great stay, one of the best hotels ob the black sea coast.
this is my second stay at this hotel. both times everything was excellent. the staff is friendly and helpful. the room was as clean as home. breakfast started at 8, this is too late.
Central location, near the beach and the old town
The staff was very pleasant and helpfull. I missed a fitness room. I also prefere a breakfast buffet, not a la carte. The breakfast voucher was miserly for this type of hotel. I had to pay extra when ordering a continental breakfast with tea, orange juice, water and coke.
Very accomodating and helpful reception.
huge luxurious rooms for an excellent price and extremely pleasant staff and management nothing, but for people with disabiities its lack of elevator would make it unusable.
I will start with furniture - elegant and simple, room clean, personnel very kindly, you can order the food in your room. The last but not the least the chef makes your day: perfect. No complains
One of the best value for money hotels in Romania
Excelent staff, good services, good location, and very fancy restaurant
large room, large bed, very clean some misunderstanding about the online reservation
Spatious room, great Internet connection, comfortable bed, very friendly staff (they would bring you coffee to your room at no extra charge and they were very helpful when I needed to print urgently several pages for a business meeting). Great destination for 2+ nights business travellers. Very reasonable prices. Breakfasts could be more varied. The hotel isn't located in the very centre, but you can reach downtown within minutes by one of those very cheap taxis (2 euros one way).
Amabilidade, gentileza, simpatia de todo pessoal da-me uma sensacao de muito bem estar. Limpeza muito bem. Comodidades podiam ser melhoradas, como temperatura ambiente que tem estado um pouco mais quente do que devia. Temperatura ambiente um pouco mais baixa.
location very good staff very helpful especially the lovely irena
veri clean nice breakfast very good the service very very good evrithing hi oz nice i well be back
The staff was very friendly and helpful. The breakfast buffet selections was great and also they have one of the best hostest: marcel!!! Great assett to the staff!!!
My boyfriend and I stayed there for 4 nights! We were pleasantly impressed with the hotel and it's location / proximity to the beach restaurants, wire-cabin, aqua magic, etc. Very good value for money, very clean and quiet for a 3 star, better than other 4 star hotels I used before in Mamaia. The biggest asset is its staff, very polite, professional and friendly. On one occassion the batteries of our safe box run off and we had them replaced within 5 mins of letting the receptionist know we needed new ones, excellent service! We highly recommend this hotel for couples or families whether you're going for business or pleasure!
The weather and Romanian food which was very good Reception staff were very efficient on arrival and in answering questions The breakfast buffet was poor. Items were not replaced when empty. It should be the full service for the complete service time The staff were not particularly customer friendly for example walking through reception to breakfast no 'good morning' or have a 'good day'.
unable to obtain a cup of coffee at 10.45 pm after a 4 hour drive from the airport
Breakfast is poor. The position is very good, near to the luna park. The beach is not far. The Hotel seems to be much better than the others near there.
the restaurant is excellent the price is too high for the rooms quality, the curtains were dirty, bathroom door handle was broken, tv remote control was not functioning, a/c water was flooding the balcony, parking was not monitored
Nothing Noisy and smelly place
Windows were well sound-proofed. There was a safe in the room. Sufficiently warm water not reliably available in the shower. Wireless internet promised in the room but radio link coverage was only available in the lobby and even then actual access to the Internet did not work.
Professional staff, excellent service Only buffet offered in high season. Ala carte suspended during this time, probably for expediency and cost efficiency. Spa treatments were fully booked during my stay. An on-line facility to view availability and ability to make bookings would be useful.
Great for children with clean swimming pool,games and child care during the afternoon Still a few details to take care of before reaching the 4 stars...
Absolutely nothing. The room and bathroom were dirty. Overpriced, and filthy. Arrogant and unresponsive staff. We were booked for 7 days, but left after only two...could no longer stand it.
The view The breakfast did not have all the food available up to 10:00 o,clock as mentioned in the schedule
Near to the (private) beach and other restaurants and shops. Permitting smoking in the dining areas
position cleaning, air condition
The music coming from the pool was to loud.
Very clean, good value for the money
The weather,the entarteinment in the evening,the restaurant in the evening.Staff were trying to be helpfull. The rooms(we had two) were not clean,towels and sheets were fine but the bathroom was worse than expected at the first sight.Dirty,bugs and bad smell.Terrible noise from the beds that looked good but were not comfortable.The music was too loud at the swimmingpool,not relaxing at all,the dj was there to entertain himself.The breakfast "buffe"was poor and there was always something missing,sometimes everything was missing and when we complained the chief of the restaurant choosed to yell at us and defend herself by accusing the guests of taking too much food...Strange attitude from a manager in my oppinion.
i loved it!
Food assortment is quite poor
We have appreciated the curtoasy of the staff, the pool was also very nice and relaxing; the rooms were clean and well organized. The restaurant closes at 11.00 pm with no other opportunity to have dinned nearby.
I liked the location, the private beach, the staff behaviour. I liked the pooland the spa facilities. I did not like very much yhe breakfest, to poor regarding hot disches
best hotel in Neptun for comfort and convenience. Lovely pool area. Good breakfast. Nice big rooms