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The day of our arrival there were many people checking in and although we had to wait our turn, almost immediately eye contact was made with a staff member who gave us a warm smile letting us know we were acknowledged. The registration itself was not only fast and efficient but our preferences were given a high priority, i.e what side of the hotel we wanted to face, and did we want non-smoking, etc. My overall impression was the hotel wanted to ensure our comfort during our stay with them. We felt very much at home, so to speak. The staff from the front doormen, the concierge, the servers, housekeeping were amazing in that the friendliness displayed by one and all was genuine and welcomed by us - they all seemed to have an uncanny sense of when to kibitz and when not to and that we appreciated very much. The rooms are very, very comfortable - the bedding is to die for. Actually, I can only say that their attention to detail made everything perfect. The restaurant is most definitely ...
O café da manhã era excelente e o porteiro e o centro de informação eram prestativos. A localização era ótima! Péssimo Wi-Fi no quarto. A cama era muito desconfortável e ultrapassada. As mulheres da recepção eram rudes e uma tentou me cobrar mais por um táxi do que outro funcionário, o que é suspeito. No geral muito desatualizado e não recomendo.
The location is very good and the restaurant/bar next door serves delicious food! The hotel is quite old and is in need of renovation.
curtain & carpet is old and dirty.
The swimming pools were great, breakfast was superb with selection and variety of free fruits and overall the facilities were clean. Location was excellent, could walk pretty much everywhere. Prices at the spa and restaurants are far above the regular thai standards but that is OK as there are tens of options in the neighbourhoods. Same goes for internet and laundry, which were priced as in Europe but luckily, there were several cheaper options available at the neighbourhood.
i did not like the hotel, the staff were unprofissional, and hardly speaks english, no experiance in hotel managment althou the hotel is very old the hotel is old, furniture is very old, staff don't spaek english well, to hard to communicate with operator or room service.
Location is very go od the night bazar is only 5 minutes walk far , and there are alot of bars resturants and tour services arround place. no
We hope they change the tv and add more tv Chanels
High quality rooms and friendly and helpful staff make for a great product! We had a great stay. N/A
Excellent value for the price. The hotel caters for all tastes and the service is impeccable.
Imperial Mae Ping is perfectly situated close to the night bazaar but far enough away not to be caught up in the traffic and noise. Airconditioning was difficult to regulate.
Your staff, Breakfast choice and quality and the pools. Oh, superb beds! Room furniture a little old and poor quality. Bathrooms very basic (bath & shower especially with grouting between the tiles blackened with mould.
Near my favorite restaurant Jia Tung Heng Hotel staff ...receptionist is not polite n helpful
room big enough it is pity no safety box available.
good service, grate location brakfast is the same every day
room was spacious, comfortable beds, quiet and clean, convenient parking right at the front, good security, good kitchen. breakfast buffet did offer more varieties in the past
Though the hotel is old, it was kept clean. The attitude of the staff was friendly and kind enough. Basically the service was acceptable, but the information on the festival event in the city should be more properly gathered and provided for the hotel guests.
the breakfast was average..no bacon..very ameuter service with no knowlege of customer service
The room was truly excellent value at 2000 Thai baht including as much Continental, American and Thai breakfast as you might wish to eat (in a spacious restaurant atmosphere). Our room not only had very comfortable beds but also a big sofa. There was free tea and coffee and the minibar was very reasonably priced - dressing gowns, slippers, plenty of hot water for the good bath and shower. Everything was spotless. The location near the night market is superb and the sound proofing very good. We visited at holiday time so there was no renovation or building work going on. This is now our first choice of hotel in Chiang Mai for sheer value for money.
This was a decent hotel with a Great city location, for shopping and the rooms were much better than described in other reviews. The Breakfast was alittle lacking with selections not replentished , when they were out , they were out ! lol
It was clean. Great location. Minimal noise. The pool was closed due to rennovations - it would have been nice to have received a small discount or other benefit as one reason for selecting this hotel was the pool. The breakfast was OK (just). The coffee is awful - even busy hotels can make decent coffee.
hotel staff had a good command of English and were very polite and competent! Nice place to be, hotel is next to night market => very good! nothing
Location, right next to the night Baazar., Did not have any facilities in the hotel. They would have to shuttle you to another place and shuttle would stop at 4pm.
One of the best places we have ever stayed.......
We were so pampered by the resort. Siripanna arranged special wine and cake for us knowing that this was our honeymoon. We were so delighted and thankful for the staff. Everyone was so friendly and the whole resort is just beautiful and comfortable, almost like a paradise. We had such an enjoyable stay there and had an amazing time.
Excellent location and outstanding service and decor also features a high-level
We enjoyed every think inregards to the hotel the pool & thw staff were all very good & helpful.
The staff were amazing and the hotel grounds and landscaper were absolutely beautiful...
The hotel had amazing service and every detail of the resort layout was just beautiful. If you're in central city of Chiang Mai, no matter how amazing the hotel is there in the city, it will not compare to the beauty of Veranda. I have traveled quite a bit and know what to expect for what i pay for and at Veranda, you definitely get what you paid for and more. It was exactly what I needed from a solo vacation. Thank you Veranda. It's hard to say what I did not like because my experience was just so wonderful.
room was very large and comfortable, hugh balconey with large jaccuzi food was not very good and there were limited choices
Loved the hotel's landscaping and the deign of the facility. I've never seen a landscaping crew work as hard, and their efforts showed. Liked the pool a lot as well. The staff's professionalism can really be improved. They weren't rude but They need to work on the little things. My wife asked the front desk for a list of the costs associated with the hotel's laundry service. The guy at the front desk says "it's found in the closet near the tv" (which it wasn't). This is supposed to be a five star hotel. Other places would apologize and quickly go find a list for their guests, instead of fault the blame on their guests. Additionally, there is no hair conditioner in the hotel's bathroom. I understand that some may not require this, but I'd be willing to bet a good portion of the hotel's guests do. You have to personally request conditioner from the hotel's maid service. Weird. And finally, their drink pool service has a lot to improve upon. I had to go to the hotel's other bar on the other side of the hotel to get drinks by the pool. On the last day of my stay, the hotel staff told me I could call that bar and they would deliver drinks over to the pool, but when I called, no one answered.
The architecture and decor is suberb. The attention to detail is beyond description. Location is wonderful. It is wonderfully tranquil and reminded me of the Lost City in Beijing.
room accomodations; attentive staff
The better stile,design,very frienly staff!
Peaceful, beautiful design, nice location. roomservice.
The amazing architecture made this hotel experience so unique. The staff was 5 star. Nothing bad I can say. Would be nice to have a clock in the room though.
The hotel itself was stunning- so beautifully designed with every detail taken into careful consideration. The room was lovely- I particularly liked the bathroom! I used the spa facility which was excellent, a little pricey for Thailand standards, but it is a 4 star hotel! The pool was another great feature, again, beautifully designed to feel like a small lake in the middle of an exotic garden! No
Location is in a nice hip Thai area, we were amazed. Interior and ambiance of the resort is very nice. Free upgrade. Restaurant was not busy ( we were in low season). Music at pool to loud (solved). And once a snappy receptionist. And really the only flaws I can think of.
The staff were excellent and the atmosphere was calm and relaxed. The hotel design was quite nice.
It was a great location. Staff were very friendly and helpful. Very relaxing, pool area lovely. The furniture in the rooms were a little outdated, and the pillows were terrible, but the overall place was lovely
good location, good rate from booking.com wood decorations need more maintenance to keep the hotel looking clean, and not rundown