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Excelente localização em Chattanooga e belos jardins e instalações do hotel. O buffet de café da manhã era muito fraco. A comida estava um pouco fria e tinha gosto de velha, com pouquíssima variedade para um "buffet".
Choo Choo é rica em história. Boa localização. Os quartos precisam ser atualizados! Poucos funcionários, semi-profissional, mais ou menos amigável, os quartos parecem meio sujos.
Charming interior and comfortable bed, but not very clean and shows its age.
Bathroom could use some detail attention, especially the bathtub. Parking is pricey.
Everything, the hotel was great. Felt like I was in the 1930s.
It's a beautiful historic place. It's difficult to get around the separate towers. The pool area should be promoted more.
Location/Pillows/Check-in staff Poor service from valet staff. Constantly locked out of room. Hair on bed/pillows. Dated decor.
The hotel was beautiful, extremely friendly and helpful staff.
They upgraded our room without us asking. They were very helpful with recommendations for breakfast. The pool and fitness center were clean and a nice amenity for the hotel. I would absolutely return. The bathroom was small but clean. It is to be expected from a historic hotel.
Rooms were spacious but the hotel needs to do a furniture update.
I was getting engaged and the staff did absolutely nothing to make it special or give me their time of day to help with improving my moment. Definitely don't expect anything more than a room key from the staff or their attention. I would have expected the staff to be a little more accommodating, but they are definitely not a 4star staff. This hotel has all the potential to be a better hotel, but the staff and no fridge in the room makes it 3 stars.
The decor and carved wood is remarkable!
Excellent friendly staff. room was small
location downtown was great for our weekend to see and do things around Chattanooga. We saw 2 outdoor concerts in the evening and really enjoy the atmosphere of downtown. No mini refrigerator in the room. Other than that the room, staff and hotel was excellent.
Ótimo hotel, camas macias e confortáveis Toalhas não são grandes o suficiente para uma pessoa média
Muito perto de vários restaurantes excelentes.
A cama era muito confortável e o quarto estava muito limpo! A equipe foi super amigável e útil. O café da manhã continental era mínimo.
Nothing No pool chairs....dogs everywhere
Pretty clean for being pet-friendly. The staff was great. Local delivery places that deliver to the door. (we got there late after traveling) Guy at the front desk was very helpful, even had menus for local places. Very pet-friendly(which is why we stay here anyway, most places charge at least 20 bucks for a pet) Just some noise from the hallway when a crowd or a family or any guest walks down the hallway. It kept driving my dog crazy, which drove me crazy, but for the money really no other complaints.
I like how close its to everything. Les than 10 minutes from Rock city an downtown. The bed an the pillows were really uncomfortable. We were in room 414 an there was a noise like if a dishwasher was on in the other room, we stayed for 3 nights an the noise never stopped.
Beautiful hotel loved our room. The free breakfast was much better then any hotel I've ever stayed at. Checkout isn't until 12 so you don't have to rush to checkout by 10. The indoor pool wasn't heated. What's the point of an indoor pool if it's too cold to get in and enjoy. No Jacuzzi. A Jacuzzi in a embassy suite should be a must!
Everything!! First stay here but not the last. Love the restaurant that is there and the room was wonderful. Lots to do nearby and plenty of shopping. We will definitely be back!
Staff and cleanliness were above average! The fact I could hear everything happening in the hallway including to kids playing some game at 7:30 am on a Sunday and one guest continually knocking on another guests door while saying housekeeping at least 20 times in two morning.
Location to downtown was great Staff complained to each other in front of guests, room was small and even though it was a corner room, it only had 1 window. Only 2 elevators for 15 floors and its shared by the staff (no freight elevators) so wait times were bad. Check-in time was 3pm but room was not ready until 3:45pm. Overall it was "ok" but not what I expect from a DoubleTree.
Just about everything The bar and pool close way to early.
This guest did not leave comments about this hotel.
Staff was over-the-top accommodating and made sure they took care of every need. One of the machines was unexpectedly not working in the gym and so they called and arranged for me to work out in the double-tree across the street for free.
Location Size, incidental charges to card without reason, ill prepared for a busy weekend, parking
Great location and close to everything downtown. Complimentary breakfast was really good. Pool was kind of small and the water was really cold, and the toilet in our room wasn't working correctly - filled up VERY slowly.
Great room. Great location. Very nice stay. Odd smell in the elevators. Not a great aroma, but still a great hotel.
The staff was as helpful as possible The listing said it was a double room, I paid a higher rate for this room and when I arrived it was not a double room. The staff tried to help as much as possible by providing an upgraded room but I need a double room due to having a baby in a pop up crib
Friendly, helpful staff. Clean rooms.
Location in downtown--close to TN Aquarium and lots of great places to eat. Clean, comfortable room, very nice complimentary breakfast buffet. Parking deck--no easy way to get to the lower level.
Very comfortable stay. Big, well lit desk for working. Comfortable clean rooms Nothing
Clean,comfortable, close,to everything.
The location was great. There's a movie theater and many restaurants within walking distance and the Tennessee Aquarium was only a few blocks away. Our room was on the top floor (the 6th) and there wasn't much water pressure. Other than that, the room was great.
Downtown next to all the restaurants and museums. Everything is walking or biking distance and you can rent bikes pretty cheap to ride everywhere.
Room was small but comfortable. Breakfast was good. Close to downtown so we were able to walk to most locations for dinner and drinks which was very nice. Close to aquarium, ballpark. Had to tell the maid to service the room. Elevator made weird noises so we took the stairs.
In making a reservation, you expect not to have to wait to get the room you reserved. I had to wait over an hour and a half past check-in time for the room to be cleaned.
Overall the hotel was nice. My only issue, of which is minor, was that they charge you to park on hotel property. Thought that was just a nickel and dime fee. Besides that, no complaints. Great hotel.
Great location if you have a scheduled event at the convention center. Good amenities. Bed was uncomfortable. Man at check in was working on computer and told me to what a minute. After several minutes (5-7), when a supervisor came out of the back and asked if I needed help, he then stopped what he was doing to help me.
The staff was very helpful. Room was very clean and quiet. Breakfast was excellent.
Very nice room - no complaints breakfast was disappointing. Orange juice was made from powder, no coffee or hot water for tea, a typically poor quality motel offering
Non-smoking floor Moldy, musty odor coming from the ventilation system; low-quality bedding - thin sheets, skimpy blanket, and comforter with holes from cigarette burns
Close to many activities. No linen or towel refresh.
Payal at the front desk. All the staff was friendly to my family and pets. Gave us an upgrade. Room was clean. Would definitely stay there again! It is time for new mattresses. Otherwise I would have trouble finding anything else wrong. A few more choices on the free breakfast bar?
I wanted to find zero hairs on the pillows and sheets and towels, but instead I found at least 10 and stopped counting. There was mystery stains all over the comforter; red and white... There were spots on the towels and the floor was sticky. It obviously had not been cleaned between guests and there's no way those sheets had been changed. The room had clearly been recently "remodeled" but it still felt dirty. Despite the remodeling the overall feel of the hotel and the room was unsettling. My friend and I stayed there for about 6 hours total and that was more than enough. We did bond over our mutual hatred of the room, so if you're looking to get closer to the person you're staying with, this is a good place to go.
Pleasant place to stay. Clean room. We had to change rooms because the first one smelled like smoke, but they did it without a problem. Nothing
It was not a bad hotel, the staff was friendly and the rooms were small but clean. It's not bad if your just staying for a night or two. Would not recommend for a long stay. Wish the beds would of been a little more comfortable, they need to update there beds. The bathroom is very small. Need to refresh the rooms better.
House keeping left a giant hair ball in the tub and it didn't smell clean. Very small rooms and beds... even smaller bathrooms.
My husband and I appreciated the spacious suite and easy walk to downtown attractions. Our kids enjoyed the pool and free lollipops. We'll definitely be back.
Spacious, clean room and bath.
Nice,new and very modern hotel..really deserves a higher star rating! Hotel was good BUT had to get a cab to go to the local bars...AND Chattanooga pd is VERY unprofessional when it comes to handling minor situations, they are quick to become over agressive..stay at the HOTEL plenty of good people there to stay entertained!
The room was wonderful and spacious! Loved the walk in shower! Close to everything and with a view! Nothing
This guest did not leave comments about this hotel.
Modern looking, cruise ship atmosphere, front desk staff was excellent Extra charge for parking,
Funky design and layout. Riverfront was nice, but very limited views. Happy hour in the lobby was great. Poor location, not near downtown at all. No shuttle to the downtown area. Very odd room layout. Impossible for one of us to get up early and use facilities without disturbing others. Wifi was almost useless, even though there was a great wifi signal
The convenient location to the Riverwalk, Acquarium and UTC made the decision easy to stay Hilton. The staff honored my request for a balcony room on the sixth floor and it was wonderful for relaxing in the early morning or at night!
The staff was very knowledgeable and friendly! Our room was cleaned every day and we were given plenty of towels. The location of the hotel is perfect if you are planning on taking advantage of all downtown has to offer. We were not traveling with children but it would be the perfect location to stay with kids. The hotel had a pool, fitness center and steps away from the aquarium, discovery center, rock climbing, and river. We plan to come back to visit Chattanooga and stay at the Hilton. Extra bonus- parking was included! We parked our car at check in and never used it until we left. The AC unit was loud and they did not have a safe in the room.
Pool was nice and warm for the kids, the location was awesome- right next to the museum and a very short wall to the aquarium. The staff was helpful and the breakfast was nice ($10 per adult, kids 6 and under free). We used roomservice one night for dinner because our infant was too tired to go out. Very convenient and very good. The staff was always SO helpful Parking was $8 per day, and the overflow lot was across the street in a parking garage. The first room we checked in to was nice, but someone had used the restroom and CLOGGED THE TOILET (gross!!!!) before we even got in there. The front desk was going to send someone to clean it right away, but 30 mns later we gave up waiting and asked for another room. Overall the room was 'clean-ish'. But when I check into a hotel, I really expect it to be VERY CLEAN.
Very friendly and helpful staff, great breakfast, good location. Bar area had no atmosphere.
The sink worked Whirlpool nasty / walkin shower did not work / I took my wife on a date once a month we do something different, suite w/ balcony hotel was very disappointing , an pricee, Marriott next time . Cleaning lady should have know shower was broke / filled the whirlpool up cut it on black dirt came out of jets,
The location was really great. 2 Blocks to the aquarium and great restaurants. The room was mediocre. The 'king' bed was small. Bathroom was also just mediocre. Did not seem work the rate we paid.
Excellent service and close to everything downtown
Great clean place to stay. Everything was new and the staff was very friendly and nice. I was not informed that valet parking was the only option at this hotel. It is expensive (14 bucks a night).
Great location within walking distance of good food, the aquarium and some shops. Extremely clean, room even smelled new. I would definitely stay here again. Nothing, we liked everything.