Contras: That the rooms didn't have a microwave with the inconvenience of going to lobby to use the public microwave. Other than that it's a nice, clean, and convenient area hotel.
Prós: Nothing, bad experience.
Contras: The climate unit in my room went wonky. Was set to cool, but woke up at 3AM covered in sweat with temp in rhe mid 80s and the unit blowing heat ! Called downstairs, was told to come down for keys to another room. In the morning, desk clerk said can't adjust price because I booked through Kayak, offered me a candy bar ! I will never stay there again.
Prós: The staff was very accommodating in getting our group in rooms that were beside each other. Location is great. Patio is gorgeous.
Contras: After reading many good reviews on the breakfast, I was very disappointed in the quality of food offered.
Prós: The views are spectacular!
Prós: Great Location
Prós: The hotel was great, the room was huge and easily slept 2 adults and 4 kids, and the patio was great for hanging out and letting the kids run around.
Contras: The furniture around the fire pit needs to be replaced and it would be great to have some toys or a playset on the patio.
Prós: The location overlooking the river - it's the only one! The patio area is very nice and the staff was very friendly and helpful.
Contras: Distance to the Tennessee Aquarium is about 0.5 mile.
Prós: My husband and I appreciated the spacious suite and easy walk to downtown attractions. Our kids enjoyed the pool and free lollipops. We'll definitely be back.
Prós: The room was wonderful and spacious! Loved the walk in shower! Close to everything and with a view!
Prós: Funky design and layout. Riverfront was nice, but very limited views. Happy hour in the lobby was great.
Contras: Poor location, not near downtown at all. No shuttle to the downtown area. Very odd room layout. Impossible for one of us to get up early and use facilities without disturbing others. Wifi was almost useless, even though there was a great wifi signal
Prós: Nice,new and very modern hotel..really deserves a higher star rating!
Contras: Hotel was good BUT had to get a cab to go to the local bars...AND Chattanooga pd is VERY unprofessional when it comes to handling minor situations, they are quick to become over agressive..stay at the HOTEL plenty of good people there to stay entertained!
Prós: Modern looking, cruise ship atmosphere, front desk staff was excellent
Prós: Across the street from the Children's Museum, walking distance to the Aquarium, close to restaurants and shops. Great views from the rooms. Good breakfast. Friendly staff.
Contras: The pool heater broke the day we arrived. My children were most excited about swimming! They allowed us to swim in their sister hotel down the street which was very nice. It could not be helped but it was disappointing not being able to use the pool in our own hotel.
Prós: It was clean, staff was friendly, pool was fun for kids, breakfast had a large variety of options and it was delicious.
Prós: The room was plenty big enough for my husband and I, plus our 13 yr old son. We also had a full refrigerator and sink, with a little cook top and all the plates, cups, silverware, etc. The king-size bed was so comfy! The breakfast was good, enjoyed fresh fruit everyday. Overall a great stay and would absolutely recommend to anyone!
Contras: The TV is on a swivel stand that faces one side of the room or the other. If we were in bed watching TV then our son couldn't see the TV on the other side of the room where the pull-out couch was, and vice versa. But for us that was no big deal really!
Prós: Room was very clean, well designed, and comfortable. Location was convenient to everywhere we wanted to go, and the cost was significantly lower than staying downtown.
Contras: Mattress was very firm and uncomfortable. Breakfast quality and variety could be improved.
Prós: The hotel was very clean staff very nice our room was Oder free, lobby bathrooms and sinks were spotless.
Prós: Comfortable room and bed, located near shopping and in a good area
Contras: Traffic around the hotel was usually heavy, breakfast was great but stayed really busy for the hole time. By busy I mean 10-15 minutes to get a waffle, this sucks when you have 2 hungry toddlers first thing in the morning haha
Prós: The rooms were clean & beds super comfortable. The complementary hot breakfast was very good. My kids loved the pool. Most of the staff was friendly.
Prós: Very clean facility in a great location. The staff were at tentative. There was a great breakfast. Nice safe location close to restaurants and shops No hesitation recommending this hotel.
Prós: Os quartos estavam limpos e camas eram super confortáveis. O café da manhã gratuito foi muito bom. Meus filhos adoraram a piscina. A maior parte da equipe era amigável.
Contras: The fact I could hear everything happening in the hallway including to kids playing some game at 7:30 am on a Sunday and one guest continually knocking on another guests door while saying housekeeping at least 20 times in two morning.
Prós: Location to downtown was great
Contras: Staff complained to each other in front of guests, room was small and even though it was a corner room, it only had 1 window. Only 2 elevators for 15 floors and its shared by the staff (no freight elevators) so wait times were bad. Check-in time was 3pm but room was not ready until 3:45pm. Overall it was "ok" but not what I expect from a DoubleTree.
Contras: It was really expensive (150 for one night) and didnt even include parking which was another 8 dollars per day.
Didnt realize their was a hostel in town in a better location and much cheaper.
Prós: Attractive Hotel
Contras: Very expensive for the small room we had.
Very loud facility - room right by elevators and ice machine and constant foot traffic and loud staff members.
The entire hotel was filled with a conference and we were placed in amongst them - many of the facilities were used by the conference.
After a late night with lots of loud disturbances we were awoken just after 5 am and forced to evacuate the building. After standing outside for a half hour we were given no explanation on why we had to evacuate other than the 6 fire engines that pulled up - then left shortly after.
I'm sure it's a fine hotel - but we just didn't have a good experience.
Prós: Very clean. Friendly staff.
Contras: Being charged for parking.
Contras: I don't believe after paying over $200 a night, we should have to also pay $8 a day to park our vehicle. The air conditioning in the room wasn't working very well.
Prós: Friendly staff, a number of good restaurants nearby, convenient to battlefields
Prós: Lobby and rooms were well decorated. The hotel is in close proximity to Warehouse Row and about a mile from the Aquarium and arts district. Kids loved the indoor pool even if it was small.
Contras: The hotel could have been somewhat cheaper. We didn't eat here because the prices were just as high or more than top restaurants in town. The shower pressure was obnoxiously strong. We stood in a pool of water because it couldn't drain fast enough. Rooms are nice but a bit tight for a whole family.
Prós: This was a nice hotel, very beautiful on the inside. Great music in the bar room. Valet was super nice.
Contras: Our shower had very low water pressure and as a female with long hair, this took forever And was very comfortable . also the shower was clogged so we took showers in a filled bath. When they said they would come fix it right away I thought they meant within the hour, but instead it took about 3-4 hours for the person to show up. By this time we had gone out to eat, and have drinks, go back to the room and start getting ready for bed by the time he showed. The hotel said they couldn't do anything for us because we had gone through price line to get our room, which I have never heard that one before. Room rates were overpriced in my opinion, stayed at a cheap motel that has been the same if not better.
Prós: Great facilities and excellent staff. Indoor pool was key for Spring Break.
Contras: Was not very close to main attractions in the city and not in a very good part of the neighborhood. Not the best place to walk with young children.
Prós: The room was clean
Contras: Small rooms for the price......
Paying to park...
Prós: Room was clean and in good shape. Good size tub and shower. Attractive fire pit outside. Door staff was friendly.
Contras: The garage's lighting was either mostly lacking or not working when we were there. Coffee in the room was poor.
Contras: Overpriced. Pictures make it look much nicer than it is. Average at best.
Prós: The room was very nice and the beds were comfortable. Having the sauna, steam room and pool/hot tub included with the stay made the price of the hotel worth it. Live music and a fireplace in the lobby made the evening relaxing. The cleaning staff was very friendly and helpful.
Contras: The staff at the spa was not up to par. I have a medical condition and called a week in advance to ask about setting up a spa package that would accommodate my needs. None of my three calls were returned. As for the hotel's restaurant, The Broad Street Grille, was overpriced and the wait staff was terrible. We walked out before ordering because we waiteds so long for service.
Prós: Easy check-in/check out. The desk staff was very accommodating and friendly.
Contras: Cleaning staff kept knocking on our door trying to come in, even though we had Do Not Disturb sign up and a later check out time. One staff member was snappy to me while eating breakfast.
Prós: Pretty clean for being pet-friendly. The staff was great. Local delivery places that deliver to the door. (we got there late after traveling) Guy at the front desk was very helpful, even had menus for local places. Very pet-friendly(which is why we stay here anyway, most places charge at least 20 bucks for a pet)
Contras: Just some noise from the hallway when a crowd or a family or any guest walks down the hallway. It kept driving my dog crazy, which drove me crazy, but for the money really no other complaints.
Prós: Dog friendly
Contras: No pool chairs....dogs everywhere
Prós: I like how close its to everything. Les than 10 minutes from Rock city an downtown.
Contras: The bed an the pillows were really uncomfortable. We were in room 414 an there was a noise like if a dishwasher was on in the other room, we stayed for 3 nights an the noise never stopped.
Prós: It's not like other holiday inn express hotels that are nice. It was kind of dirty And my husband had to clean the shower drain just to get water to go down it was so nasty!!! Also- the breakfast is mostly all microwaved food like microwaved eggs, bIscuits ect. The pool was so gross you couldn't see the bottom and it was freezing. Who doesn't have a heated indoor pool? It was so cold my kids couldn't swim
Contras: The front staff were nice.
Prós: Clean room. Great breakfast. Friendly staff. Perfect location near Lookout Mountain and Chattanooga.
Contras: I feel like I overpaid for this type of hotel, but I had little options on a week's notice.
Prós: Breakfast was great - a lot of options! And Jeffrey at the front desk was so welcoming and helpful!
Contras: Bed was just ok, not the most comfortable.
Prós: Overall the hotel was nice. My only issue, of which is minor, was that they charge you to park on hotel property. Thought that was just a nickel and dime fee. Besides that, no complaints. Great hotel.
Contras: In making a reservation, you expect not to have to wait to get the room you reserved. I had to wait over an hour and a half past check-in time for the room to be cleaned.
Prós: Room was small but comfortable. Breakfast was good. Close to downtown so we were able to walk to most locations for dinner and drinks which was very nice. Close to aquarium, ballpark.
Contras: Had to tell the maid to service the room. Elevator made weird noises so we took the stairs.
Prós: O café da manhã era excelente - com muitas opções! E o Jeffrey da recepção foi muito acolhedor e prestativo!
Contras: A cama só era boa, mas não a mais confortável.
Prós: Great location if you have a scheduled event at the convention center. Good amenities.
Contras: Bed was uncomfortable. Man at check in was working on computer and told me to what a minute. After several minutes (5-7), when a supervisor came out of the back and asked if I needed help, he then stopped what he was doing to help me.
Prós: The staff was very helpful. Room was very clean and quiet. Breakfast was excellent.
Prós: Nice place with friendly staff. The grab and go free breakfast worked out well.
Contras: Room had 1 bed and sleeper sofa.
Prós: We liked the breakfast buffet with fruit! We liked the cookies at the checkin.
Contras: The hot tub was out of order.
Prós: Would stay here again was very clean nice lunch at breakfast would recommend it to anyone else
Prós: The staff were soooo kind and accommodating!! The rooms were very clean and comfortable. I loved the room and that they had an indoor pool. I can't say enough about the kind staff and cleanliness though:)
Prós: The hotel was nice and clean. The staff were very nice and polite at all times. There were many things available like a 24 hour mini store for things you need or forgot today pack. The breakfast was included and actually had an excellent selection.
Contras: Painfully slow elevator. The finishes are still nice and clean but the patterns are dated. The bathroom in the room I was in had a broken and badly repaired shower wall. The air conditioner was a standard hotel air conditioner that is very efficient at cooling, but they do a bad job of drying out the room.
Prós: Lugar agradável com funcionários simpáticos. O café da manhã gratuito para viagem funcionou muito bem.
Contras: O quarto tinha 1 cama e 1 sofá-cama.
Prós: Gostamos do buffet de pequeno-almoço com frutas! Gostamos dos biscoitos na hora do check-in.
Contras: A banheira de hidromassagem não estava funcionando.
Prós: Overall rating: 90 out of 100. Clean sheets. Nice decor/furnishings. Comfy bed. Great downtown/central location. Friendly staff.
Contras: The A/C thermostat was a little confusing with the words "Save" and "Set" both being used for two different things. Tub had a small chunk out of it (1-2 inch oval shape gash) where someone must have wacked it with a hammer or something, so cosmetically it took away from the otherwise updated look of the room.
Prós: Excellent service and close to everything downtown
Prós: The staff was very knowledgeable and friendly! Our room was cleaned every day and we were given plenty of towels. The location of the hotel is perfect if you are planning on taking advantage of all downtown has to offer. We were not traveling with children but it would be the perfect location to stay with kids. The hotel had a pool, fitness center and steps away from the aquarium, discovery center, rock climbing, and river. We plan to come back to visit Chattanooga and stay at the Hilton. Extra bonus- parking was included! We parked our car at check in and never used it until we left.
Contras: The AC unit was loud and they did not have a safe in the room.
Prós: Pool was nice and warm for the kids, the location was awesome- right next to the museum and a very short wall to the aquarium. The staff was helpful and the breakfast was nice ($10 per adult, kids 6 and under free).
We used roomservice one night for dinner because our infant was too tired to go out. Very convenient and very good. The staff was always SO helpful
Contras: Parking was $8 per day, and the overflow lot was across the street in a parking garage.
The first room we checked in to was nice, but someone had used the restroom and CLOGGED THE TOILET (gross!!!!) before we even got in there. The front desk was going to send someone to clean it right away, but 30 mns later we gave up waiting and asked for another room. Overall the room was 'clean-ish'. But when I check into a hotel, I really expect it to be VERY CLEAN.
Prós: The sink worked
Contras: Whirlpool nasty / walkin shower did not work / I took my wife on a date once a month we do something different, suite w/ balcony hotel was very disappointing , an pricee, Marriott next time . Cleaning lady should have know shower was broke / filled the whirlpool up cut it on black dirt came out of jets,
Prós: Excelente serviço e perto de tudo no centro da cidade
Contras: Decor of the room... It was really old, tear wallpaper, toilet paper holder fell when we touched it, a chair in the room was stained...
Definitely not something you would expect from in a hotel with this reputation and this price range
Contras: The room was nice and clean but the heat would not go above 68 degrees. We froze considering it was snowing and in the 30's outside!
Prós: They upgraded our room without us asking. They were very helpful with recommendations for breakfast. The pool and fitness center were clean and a nice amenity for the hotel. I would absolutely return.
Contras: The bathroom was small but clean. It is to be expected from a historic hotel.
Contras: Charming interior and comfortable bed, but not very clean and shows its age.
Prós: The hotel was beautiful, extremely friendly and helpful staff.
Prós: It's a beautiful historic place.
Contras: It's difficult to get around the separate towers. The pool area should be promoted more.
Prós: location downtown was great for our weekend to see and do things around Chattanooga. We saw 2 outdoor concerts in the evening and really enjoy the atmosphere of downtown.
Contras: No mini refrigerator in the room. Other than that the room, staff and hotel was excellent.
Prós: The decor and carved wood is remarkable!
Prós: I was getting engaged and the staff did absolutely nothing to make it special or give me their time of day to help with improving my moment. Definitely don't expect anything more than a room key from the staff or their attention.
Contras: I would have expected the staff to be a little more accommodating, but they are definitely not a 4star staff. This hotel has all the potential to be a better hotel, but the staff and no fridge in the room makes it 3 stars.
Prós: Location/Pillows/Check-in staff
Contras: Poor service from valet staff. Constantly locked out of room. Hair on bed/pillows. Dated decor.
Prós: We booked this room last minute and I couldn't have been more pleased. Staff was super friendly, breakfast was great and the room was more spacious than I expected. Our room had a small fridge, stove, and microwave even though we didn't get an upgraded suite.
Contras: Wrong room. Then then rooming booked was sold out AC didn't work so they had a bring us a box fan. The bath tub would get clogged up and we would be up to our ankles when taking a shower. A nice hotel for the price, then you have to pay for the breakfast. Will not be going back
Prós: Friendly staff
Contras: Room smelled funny, pool deck falling apart, bathroom dirty.
Prós: We loved the hot tub room. Was nice to relax after hiking most of the afternoon. Housekeeping was efficient and room was cleaned great each day. Great price. Location close to a lot of great restaurants and just miles from downtown on a short drive. We were very satisfied. We didn't wake up early enough to try the breakfast.
Contras: Everything was fine
Prós: The price and location were great. The hotel staff was friendly. It was clean.
Contras: The workout room was cramped and had a thermostat locked at 75 degrees.
Contras: We were disappointed that the hot tub was broken. (Only reason we picked this location)
Prós: We appreciated the continental breakfast.
Contras: I was surprised by the lack of cleanliness. It was so humid in the hotel that all the carpets felt wet. There was also pink and black mildew all around the mat in the tub.
Prós: Everything was great except the shower pressure was non existent!
Prós: Air conditioning worked great.
Contras: First night there was a major fight outside our room. Loud cursing and due to fight, people hitting up against the wall and door (we were in a corner room). When the fight escalated to the point of our actually being concerned for our safety, I called the desk downstairs. It rang and rang, no answer. Police came. Needless to say, many hours before getting back to sleep. Next day,after asking about it, we were advised that it was guests (under a corporate account) and police had escorted them out that night. Also advised, fight had involved furniture being thrown in hallway.We were away from hotel next morning 8-11:15. Husband was in room from 11:15 until 1:00. We both left at 1 and when we returned later the room had not been cleaned. After calling the desk, a very rude desk clerk advised that a sign had been on the door when they came to clean the room and no one could clean the room or change the sheets because they left at 1:00. (Don't know why they didn't come earlier or knock on the door to check about cleaning.) We asked for clean towels at least and got the run around. The clerk even responded after my husband told her how unhappy we were with our stay that, "I hope you won't report this to Corporate." We went to our dinner appointment and when we returned, no towels. I went down to the desk and picked them up myself. Next day, when checking out, we expressed our displeasure with the hotel and service. No apology, no anything. There are several hotels in that area. This is not the service you would expect from a Wyndham, and I can assure you that our business will be going to someone else in the future. (I am contacting Wyndham Corporate.)
Contras: Ficamos desapontados que o ofurô foi quebrado. (única razão que escolhemos esta localização)