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A localização, na melhor região de Atlanta, e o conforto do hotel. É possivel visitar os principais pontos turisticos da cidade a pé, e nos arredores do hotel existem vários restaurantes. O Hotel é excelente.
A qualidade do quarta era muito boa. A rua, apesar de estar a 1 minuto a pé da rua principal, não é a melhor. É frequente ter visitas de mendigos a pedir dinheiro. Isto sem problemas aparentes de segurança.
Lotes & lotes de construção do interior
Funcionários simpáticos, boa localização, quarto confortável. / Nice staff, good localization, comfortable room.
Funcionários simpáticos Quartos limpos
Eu adorei a área da piscina e a equipe foi muito simpática! O quarto não estava limpo e as camas eram velhas, desgastadas e barulhentas.
Da qualidade dos serviços de quarto, da segurança no hotel. Um fato que me incomodou bastante, e que não me satisfez foi o fato de em alguns dias com sol brilhante, o hotel mantinha o teto da piscina fechado, não permitindo aos hóspedes que tomassem sol diretamente. Solicitei várias vezes a abertura do teto, pois adoro luz e ar natural, mas não fui atendida.
A sala de ginástica era bom e limpo.
I like being close to the Atlanta area. I like the building architecture and the modern furniture. After getting our key room, the reception attendant was not too clear about our floor number or room number, so we got of course in the wrong elevator (I had all the bags and three small kids). It was a little frustrating I wished more hospitality and clarity for our first time there... Then the next day the alarm clock in the next room to ours started beeping at 5am with no one there to turn it off. I had to call the guest services to ask for someone to turn it off. Of course all the kids I had sleeping with me woke up at 5am!!! not the way you want to sleep at a 5 star hotel!
the restaurant service was awful. we went every night. food was great, service was terrible.
Great staff, perfect location, very central. Unique architecture. Highly recommend.
Clean room 45 min check in, valet was full, took 2 hours to get s toothbrush
They had amazing customer service!
Big hotel. Accommodated my early arrival. False alarm went off at 5:30am, waking all guests. It was not resolved until about 20 mins later.
Overall, pleasant stay. Friendly staff. Would definitely reccommend
Short weekend trip and could not have asked for more. Excellent service and friendliness impressed us and our friends. It was perfect. Nothing. It wasperfect
Customer Service, lobby, Starbucks on site $35/day for parking
it was a nice room and pool. no where to park except down the street at midnight in downtown atlanta with my daughter. we first sat for 45 minutes to get into the mariott only to find out they had no parking because it was full and so we had to go down the street park in a parking garage, and walk back two blocks with our luggage at midnight. I will next year stay someplace that offers more to there guests. I was disappointed also in the staff very unhelpful, I just was not impressed at all with what I got for my money
Room was very clean. Comfortable bed. Air worked great. There was alot going on at the hotel that weekend but check in was pretty quick and the riom was extremely quiet.
The bathroom needed a fog fan. One of the shower doors didn't move very well.
Location and the people are awesome. Small room. Didn't have a King that I requested. Got 2 doubles. Typical over - expensive food and beverage that you have to stand in massive lines for.
initially given poor room. charge for room from Hyatt showed up on my card
Excellent front desk and bell staff. Plenty of rooms for early check-in. Room balcony doors actually open so you can get a breeze and see the city. Excellent location for getting all around the city. The interactive TV menu is cumbersome, the mouse on the remote is crap and takes like a million spins to get anything done. Its just not very usable sometimes.
Computer downtime meant manual check-in system with pen and paper. They had all hands on deck and handed out vouchers to guests in long line, served drinks (alcoholic included) at no charge, and walked you to your room. Overnight parking was very pricey (I think $35/day).
Great staff, great location, great place
Comfortable bed , I was upgraded to a king and also put up on a higher floor by request. The view from the tower is no view at all just down town traffic and noise. Also the walls are thin, I could here others toilet flush and door closings.
I like the fact that is in the city ,and I didn't had to rent a car everything is just there great location. But the room that I got its wasn't clean everything just was dasty the sheet was very dirty I don't think that hotel with high quality like the say but honestly it's wasn't athe all I'll give it rate 5 star only because the location was great.
Very modern and clean! Really enjoyed my stay there! I did not like that the hotel charged me $126.00 to park my vehicle for a 2 night stay. I was not informed of this charge until check out.
Loved the location? Could of been a little cleaner.
Great meeting hotel, with the best and friendliest staff anywhere. Really good lunch options are in the contacted food court.
The bed and the pillows There is no electrical adapter
This was the worse hotel experience of my life!!! They had overbooked the hotel by a large number of guest and had to make arrangments for us at another hotel. The hotel was not in the location we wanted and they did not call and let us know ahead of time of the change so that we could arrive earlier instead of having to go half way across town to stay. The ast. Manager on duty was not appologetic and did not seem to care. I took it as this was a normal occurance by the way they acted.
My girlfriend and I spent a weekend in the city and we couldn't have asked for a better place to stay. The room was perfect for our needs, it was clean and everything was as we expected. It was convenient to several restaurants and shopping. would definitely consider straying here again. Parking is probably my biggest issue, it's a little too expensive and wish it could be complimentary to guests.
Almost everything was perfect except the size of the room for a family of 4. The food arrived to the room not hot but a little cold from room service. Room size was small for a family of four. Beware if your flight arrives early check-in time is at 3pm!!!
The Bed was so comfortable!!!
very nice staff very accommodating liked food in bar and lctaion was perfect for us high price, nothing special about the room or bathroom, early turndown very poor value for the money
Everything!! Especially how they accommodated my 10 yrs old granddaughter and made her feel special. They even made her and her stuffed animals name tags. That was just too precious!! With there was an ATM on every level.
Very hard to get a waiter at the Sunday brunch. Not used to having to search for help at Four Seasons hotel.
Was all good
The hotel is perfectly situated in mid town. The staff is wonderful, facilities great, and great food. The bathrooms are a little dated and need to remove the tubs and put in bigger showers for two
Very friendly staff! Excellent Nothing
Lobby and surrounding areas were beautiful. Close to the places we wanted to go. Room was very small for the money even though I got a deal. Beds were really small. We have never stayed in a room with 2 beds that were not queen beds
This hotel was superb! The rroms were well appointed, spacious, the bed was like sleeping on a hundred soft pillows. The bathroom had a deep soaking tub and a TV hidden behind the mirror over the sink, behind 2-way glass! If you need a ride to nearby shopping, you get ferried in the hotel car which is a Bentley! Food was great, service was flawless. Would stay again without hesitation.
Guest room Lobby Hotel Exterior I had the pleasure of being one of the first guests who checked in to the new St. Regis Atlanta which opened on April 14th. I arrived to the hotel shortly after their ribbon cutting, and the hotel felt very alive. judging from the first moment I walked in to the hotel, I felt like they have been open for over 5 years, and that nothing seemed to be worng. I had the most warm and welcoming arrival - the doorman was very pleasent and asked for my name, he quickly assisted me with my bags and escorted me to the front desk. They knew my name as soon as I arrived, and checked me in (and gave me a nice upgrade as I am a Platinum member) to a nice suite. I was escorted by the front desk person to the floor, and met my butler (yes, I had a personal butler). She was very nice and escorted me to my room. she explained about all the services they provide and offered to unpack me and provided me with a great explanation about the room (they have a cool TV in ...
The hotel itself is beautiful: cold but tastefully decorated. We waited 45 minutes for our room keys. During this time we toured the spa and the pool deck. Upon check-in we alerted the staff that we were hungry; no one made mention of the fact that Paces 88 closed at 3 pm and didn't reopen until dinner. The butler assigned to us was anything but helpful. Went to see the concierge. The chef concierge Jeff suggested we walk across the street to Whole Foods for a lunch buffet. Not quite what we had intended; a recommendation of The Capital Grille would have been more appropriate. Room service it would be. When we got back to the room there was no dining menu. A call to the ''butler'' yielded a 20 minute wait while she fidgeted with her computer so she could view the menu. She read one-word descriptions and asked what we'd like. I asked for a print out of the menu. That took 20 minutes to deliver. We walked to Brio, the highlight of our visit. I scheduled a 90 minute facial to help mys...
I had the pleasure of being one of the first guests who checked in to the new St. Regis Atlanta which opened on April 14th. I arrived to the hotel shortly after their ribbon cutting, and the hotel felt very alive. judging from the first moment I walked in to the hotel, I felt like they have been open for over 5 years, and that nothing seemed to be worng. I had the most warm and welcoming arrival - the doorman was very pleasent and asked for my name, he quickly assisted me with my bags and escorted me to the front desk. They knew my name as soon as I arrived, and checked me in (and gave me a nice upgrade as I am a Platinum member) to a nice suite. I was escorted by the front desk person to the floor, and met my butler (yes, I had a personal butler). She was very nice and escorted me to my room. she explained about all the services they provide and offered to unpack me and provided me with a great explanation about the room (they have a cool TV in the bathroom miror). The gym is overloo...
My kids told me after we left the indoor pool thay this was the best day of thier life!
Rooms were clean Stayed 2 nights, including new years eve + day Nearby rooms blasting music early in the morning, front desk powerless to do anything about it. Unfriendly staff. When I asked from desk attendant for a bottle of water, she snidely responded "absolutely" " That will be $2" (with evil grin to go with it) Shortage of parking spaces.
The staff and location Room service was expensive
Staff were amazingly friendly. Especially Courtney at the Front desk. Great location, very clean and well appointed rooms.
Nothing Customer Service and communication was terrible. Would never go back.
I was visiting Atlanta for the weekend. The Loews was a great home base for the weekend. The location is excellent in Midtown convenient to Marta and also easy to get in and out of the parking deck to explore Atlanta. The room was spacious with an extensive view of midtown and downtown from our room through floor to ceiling windows (we were on 25th floor). The bathroom had a separate shower and bath which I really liked and a TV. The restaurant in the hotel was very good. We are there for dinner one night and liked it so much we went back for a late night snack the next night. There is also a Cafe Intermezzo right outside the hotel to grab a glass of wine and people watch on Peachtree St. Prices were expensive for the weekend we were traveling. The bathroom was showing a little wear and tear with paint peeling on the ceiling.
The hotel is immaculate. Great location and the comfiest bed and pillows I have ever had. I stayed for 4 nights and loved it. The bar / restaurant area is small and lacks any atmosphere. Also, a bottle of water in the room is $6 so my advice is go to the meat by store.
View and bathroom
Lovely decour! Staff was really nice. Charges for local calls and wifi.
Great hotel and well decorated for the holidays. Hotel offered anything you could need. No pool and room did not have view of Atlanta but it was one of the affordable rooms.
nothing the room had not been clean,the shutter service was not on time,i had to take a cab to the airport,to pick up my to be wife,the food we oder was a hour late.
ease of access to airport The restuarant is pretty dreary and service needs attention
Proximity to airport
The Beds were extremely comfortable. I am military, but my wife like it also. I didnt like the fact that they're wasn't a microwave in the room, nor the did I like the fact that I had to pay 10.00 for parking, I am staying in your hotel right? The internet was not free...12.95 for standard net is rediculous giving the fact that a 40.00 hotel can provide free internet.....UNSAT
The staff was nice. We had requested a late check-in. Their website says to call the shuttle from the courtesy phone after 11pm for a ride from but their hotel is not listed there. When I called the hotel from my cell phone and pressed the number for shuttle service, no one answered. 5 times it rang until a busy signal started. When we got to the hotel, the front desk attendant was really not apologetic. She "upgraded" us to an executive room because they had sold out of the king we requested but the executive room was two double beds. The carpet of our room and the bathroom were dirty. Like They didn't clean the tub or vacuum the carpet. This place was disgusting. I would NEVER stay here again and hated having to stay even for the mere 6 hours we ended sleeping after having to find a cab to take us to the hotel and paying for that ride.
The hotel was very nice and we enjoyed our stay. N/A
The helpfulness of the staff, the quality of the fitments within the room, the bar and restaurant were all of a very high standard.
I liked the staff. The easy access of the shuttle service to and from the airport was also great. I wish I had ben informed upon check-in that my room was right next to the elevator. I'm a light sleeper so my slumber was interrupted by the noise of the elevator.
Everything was just fine. The breakfast Buffet was wonderful, pool areas clean, and properly maintained. Parking area around back was well lit, and secure. Will come again!
Very nice staff and reception. WIFI in lobby was free and good, in rooms you pay a ridiculous fortune. Bathroom had water on floor. Room smelled of humidity and bathroom door was rotting. Bathroom fixtures very badly installed !
The room was very nice with modern design and great view with balcony, also area was convenient. The staff was rude aside from one exceptional hostess staff was not concerned about guest needs t.v channels were not coming in and was fuzzy.
Good location for my needs. Restaurant in hotel and within a block of the hotel. All in all a good choice for me. Not really.
Everything... Simple Elegence.. Awesome Accomadations
This guest did not leave comments about this hotel.
Beautiful hotel, lovely atmosphere, the room was like an apartment. The front desk clerk was not very friendly and it took her a while to get each person checked in. She also didn't give me much information about the hotel, we were left to figure it out ourselves, but she told us what would get us kicked out. STEREOTYPING
The staff was amazing! They were all extremely helpful, friendly and caring. The food was excellent. The bathroom shower had a little bit of mold starting. The room was very clean and so was the bathroom except for the mold starting
The room was huge and beautifully appointed. The location was pretty good but it was a bit of a walk to get to a better pedestrian area with shops and restaurants. When we arrived our toilet was not working, we called down twice to have it fixed and no one ever came up so we ended up fixing it ourselves.
This guest did not leave comments about this hotel.
Private balcony great security Couldn't smoke on private balcony
I loved the city view and how convient it was to different locations in Atlanta
needs new furniture furniture
Staff were very accommodating. Parking fees are greatly overpriced. Price of parking should have been included in price of room. A/C did not operate properly during visit. Staff offered room change or box fan. While this was a nice gesture, QC (Quality Control) was not performed to insure all functions and features of the room were properly operating prior to the arrival of guests. In the future, this function and quality check should be performed before the checkin of guests.
Really nice hotel. Would visit a again. Parking is expensive but probably the norm for downtown.
Great quality especially for price. Walls are super thin
The extra charges for internet and the mandatory valet parking was a bit much.
The staff were very kind. the room very clean.
Having to pay 32 dollars a night for parking.
We liked the lounge & the room. It was a great atmosphere. There should be drinks in the rooms.
Good staff, valet was very prompt, rooms were comfortable and very clean. Would probably stay again if I had some kind of coupon but coupled with the valet charge, it was too expensive for me. I can't stand places that charge $200/night and don't give you free wi-fi in the room. Also, the $32/day valet (while we knew about it in advance) still stung... there was pretty much no other option around though.
Staff was rude.
I loved the decor of the rooms,it was very romantic and exciting. I enjoyed the whole stay!!!!
I love, love, love the dark cool colors of the room and the modern design! I also loved the peak-a-boo shower! I did not like the $30/night parking fee.
Beautiful corner room! Very chic and modern. Great staff.
It was a cool, fun hotel. The room was tiny for the price and the shower did not have a door so it was freezing!
The nice staff, the incredible view and the accessibility to everything we were doing that weekend. No.
Free hotel car within downtown area
The staff was extremely friendly and helpful. The room was amazing and clean. The drinks were too notch. The weather...... But that's not your fault.
Very clean and modern looking. Nice spot for couples or adult fun. Very dark motif. very busy with non-guests but guess the marketing dept is heavy on the events
The facilities and location The way the staff stared and treated us as if we didn't belong there. It was a long three days.
Great Concierge - Indira Wrick was extremely helpful and went above and beyond, Thanks!!!! Cant think of anything I didn't like
The staff was excelent. The bars in the hotel were great and the convenience of great restaurants was wonderful.
The friendly effective checkin, the pool area, the BLT, the bed Ordering a burger at the pool - it took more than an hour to arrive ? Minibar was not replenished on a daily basis