Avaliações de viajantes
Avaliação geral
7,4
Bom
Baseado em 9 597 avaliações
Embarque
7,5
Comfort
7,5
Tripulação
7,9
Entretenimento
7,3
Comida
7,0
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Encontra voos baratos na Aeromexico
Ida e volta
Económica
Informações sobre Aeromexico
| Código IATA | AM |
|---|---|
| Rotas | 117 |
| Rota principal | Cancún to Cidade do México Benito Juárez |
| Aeroportos em que opera | 51 |
| Aeroporto principal | Cidade do México Benito Juárez |
Avaliações recentes
Classificação
1140
735
524
346
491
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3,0
Contras: left Houston more than 2 hours later, arrive in Mexico over 2 am
avaliação de
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8,0
Prós: Crew needs to smile more! :)
Contras: warm food!
avaliação de
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10,0
Prós: Nice people
Contras: Easy place to get around and nice people
avaliação de
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2,0
Prós: Online prompts for a flight I couldn't cancel.
Contras: Online prompts for a flight I couldn't cancel.
avaliação de
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9,5
Prós: Fee alcohol on flight! Crew was also very nice and welcoming.
Contras: Everything seemed fine.
avaliação de
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4,0
Contras: El problema es que nunca pude cambiar mi vuelo y con ustedes fue imposible comunicarse para que me auxiliaran. Muy mal por ustedes no por la línea.
avaliação de
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2,0
Prós: Ticketing agent very unhelpful blamed Kayak for misinformation and cancellation of flight refused refund very rude ..told me to never book from private business
Contras: Never use aermexico again or kayak
avaliação de
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10,0
Prós: It was empty
Contras: I thing it was a connection flight
avaliação de
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4,3
Contras: We had frequent changes on our date flight, we also for paid 3 bags and on Aeroméxico’s site it appeared that we only paid for one of them, and lastly on the flight from Colombia to Mexico, one of our bags was opened without our supervision and there were several things stolen from it, the agent that we talked to about the inconvenience, her response was that the authorities could open and revise our bags without our supervision.
avaliação de
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10,0
Prós: In business class- great food and staff
Contras: All good
avaliação de
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2,0
Prós: HORRIBLE EXPERIENCE DO NOT FLY WITH AREOMEXICO
avaliação de
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2,0
Prós: No bueno
Contras: La comida
avaliação de
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10,0
Prós: Boarding and deplaning was done three rows at a time. It worked great.
avaliação de
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2,0
Contras: I still haven’t gotten my refund when this flight was cancelled over 2 weeks ago! Terrible 3rd party service.
avaliação de
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8,0
Contras: The baggage fee was excessive probably because Kayak had a discounted rate. Next time I will just book with Aero Mexico, it´s the same cost anyway.
avaliação de
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7,6
Prós: Speedy service & easy to navigate.
Contras: Only COVID being under control!
avaliação de
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10,0
Prós: Crew was very friendly!
Contras: all was excellent!
avaliação de
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10,0
Prós: The crew was amazing, very respectful and very timely.
Contras: My experience with Aeromexico was excellent. The snack and drink sets them apart from the other competitors. No delays, and friendly staff.
avaliação de
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9,6
Prós: The crew was amazing , the site is ok
Contras: I love Aeroméxico , thanks for de service and the food.
avaliação de
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2,0
Prós: Nithing
Contras: Seat assignment with ticket bought 10 days prior
avaliação de
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9,3
Prós: Crew was amazing!
Contras: Seats
avaliação de
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8,0
Prós: Crew friendlynesd
Contras: Paying a little more attention to the seating. Not everyone was socially distanced. Seat rows were unequally distributed: some were all full others were too empty.
avaliação de
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10,0
Prós: Plenty a space between seats. Ver confortable seats and small entertainment screens!
Contras: Better selection of movie?
avaliação de
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3,6
Contras: punctual arrive
avaliação de
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3,6
Prós: Seat was okay, but I thought we weren't doing center seats because of Covid risk. That plane was packed tight.
Contras: They made me store my bag, because I had a guitar which has always been allowed as a carry on. Its a fragile instrument, and has always been allowed as a carry on.
avaliação de
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10,0
Prós: Flight on time and professional crew
Contras: N/a
avaliação de
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10,0
Prós: Flight on time and professional crew
Contras: N/a
avaliação de
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8,0
Prós: Flight, plane, and crew were great.
Contras: MEX customs was a nightmare.
avaliação de
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0,0
Prós: Nothing
Contras: Everything
avaliação de
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2,0
Prós: Nothing
Contras: Everything, I will never going to use this software anymore.
avaliação de
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10,0
Prós: Super nice!!
Contras: Snacks
avaliação de
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8,0
Prós: Everything but the flight it self was ok.
Contras: The weather
avaliação de
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3,0
Prós: Flight was late, lost my conection and gave me a flight for next day
avaliação de
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10,0
Prós: Great service, very puntual, we even arrived early
avaliação de
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10,0
Prós: Premium feeling to the flight
avaliação de
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10,0
Prós: Being high
Contras: If no one asked me questions
avaliação de
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8,4
Prós: Nobody bugged me
Contras: I like attention
avaliação de
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6,6
Contras: Way too much people... We're in a pandemic and the plane was Full. Unacceptable.
avaliação de
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2,0
Contras: Airline is very unethical and need to be professional. I will never fly with them again .
avaliação de
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6,0
Prós: Seats are comfortable. Compared to other flights there is more leg room. Flight attendants where friendly.
Contras: The flight was late on arrival, so there was more time spent in the airport. Due to this, we were right behind another flight that landed before us. Customs will only allow one plane to disembark, so we waited to get off the plan for over 30 minutes. This was the only bad experience with the trip.
avaliação de
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6,3
Prós: The crew was attentive.
Contras: Check in process was super slow. It took an hour and a half. Check in process needs to be made more efficient. Also, plane took off an hour and 20 minutes later than originally planned. Therefore, we landed an hour later than expected.
avaliação de
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6,0
Contras: Flight was delayed 2hrs.
avaliação de
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2,0
Prós: Never using this airline again
Contras: Horrible organization
avaliação de
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7,3
Contras: Podrían mejorar su espacio para equipaje de mano, arriba y debajo de los asientos
avaliação de
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6,6
Prós: Due to covid I understand the strict attitude but sometimes they are rude.
Contras: Better attitudes
avaliação de
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7,6
Prós: Movies and shows. Blankets. Prompt staff on plane. Snack options.
Contras: Ticket counter was stubborn to release our boarding passes despite having already checked in online. Saying we were “too late”. The kiosk would not release our boarding passes either. Yet, we breezed right through security to the gate and we’re first to board the plane having had to actually wait awhile before boarding. The ticket counter person unnecessarily made us wait even longer when we were already running late due to having spent 11 hours in the hospital day prior from E. coli. The boarding process was also sloppy. Three different attendants asked to see our passports. Why did everyone need to verify us? We were asked very silly and seemingly unnecessary questions before boarding further slowing the process. We were asked before boarding if we had checked a bag, not sure what difference that made.
avaliação de
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8,0
Prós: The flight was delay about an hour, on board. The crew was great. No entertainment on board. Good complimentary bar.
Contras: Being on time
avaliação de
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10,0
Contras: Nothing it was great Aeromexico is the best
avaliação de
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10,0
Prós: Very communicative about things like bathrooms being closed for sanitation, turbulence etc.
avaliação de
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10,0
Prós: Yes
Contras: Yes
avaliação de
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10,0
Prós: The crew was good. The seats fine.
Contras: The sana distancia was not respected in the airline.
avaliação de
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7,6
Prós: The flight was on time and the crew was great
Contras: The organization to keep safety measures and social distance. The crew did not make sure that people were keeping their distance while boarding, and the flight was completely booked
avaliação de
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2,0
Contras: gate boarding schedule was horrible, and checking in your luggage was a nightmare, missed my flite, and the second day it almost happened again it is totally a mess at this airport unbelievable!!
avaliação de
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10,0
Prós: everyone professional and polite very nice.
Contras: I cant think of anything
avaliação de
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8,8
Prós: Crew was amazing and seats were very comfortable
Contras: Could be better not paying $180 for my bag!! I asked in Chicago for the price on my way back and they told me $ per bag! I trusted them and when I was at the airport they charged me 265 dollars for 3 small bags! They liked to me
avaliação de
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6,0
Contras: The boarding process after getting off the bus to get on the plane.
avaliação de
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9,0
Prós: Everything it was so fast and excellent
Contras: The food in the airplane
avaliação de
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10,0
Prós: This was my first time flying with this airline and it went above expectations!!
Contras: It was fantastic!
avaliação de
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8,0
Prós: Seat OK, but full row. Social distancing OK.
Contras: Passengers use face masks for the most part, but encouragement (not enforcement) by crew might be considered.
avaliação de
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9,2
Prós: gooe friendly service. Flights were on time. Embraer 1900 performed well.
Contras: More English tranlation
avaliação de
Estado do voo
Mapa de rotas da Aeromexico
Principais aeroportos em que a Aeromexico opera
- Aeroporto de Cidade do México Benito Juárez (MEX)
- Aeroporto de Guadalajara Miguel Hidal (GDL)
- Aeroporto de Cancún (CUN)
- Aeroporto de Monterrei Aeroporto Internacional Mariano Escobedo (MTY)
- Aeroporto de Tijuana Rodriguez (TIJ)
- Aeroporto de Mérida Rejon (MID)
- Aeroporto de Los Angeles (LAX)
- Aeroporto de Hermosillo Gen Pesqueira Garcia (HMO)
- Aeroporto de Villahermosa Capitan Carlos Perez (VSA)
- Aeroporto de Houston George Bush Intercntl. (IAH)
- Aeroporto de Puerto Vallarta Ordaz (PVR)
- Aeroporto de Chicago O'Hare (ORD)
- Aeroporto de Nova Iorque John F. Kennedy (JFK)
- Aeroporto de São Francisco (SFO)
- Aeroporto de Bogotá Aeroporto Internacional El Dorado (BOG)
Informações de contacto da Aeromexico
- AM Código IATA
- +52 (55) 5133 4000 Liga
- aeromexico.com Visita
Política de cancelamentos da Aeromexico
À medida que a situação relativa ao coronavírus (COVID-19) evolui, a Aeromexico continuará a atualizar as suas políticas em conformidade. Contacta diretamente a Aeromexico para obteres a informação mais recente sobre as taxas de cancelamento. A informação atualizada sobre as políticas da Aeromexico está disponível aqui: Alertas e Políticas de Viagem da Aeromexico
Dados sobre o estado do voo, cancelamentos e atrasos fornecidos por Flightstats.com. Os dados da Flightstats podem conter erros. Confirma sempre a informação indicada aqui com a companhia aérea.