|Rota principal||Cancún to Cidade do México Benito Juárez|
|Aeroportos em que opera||51|
|Aeroporto principal||Cidade do México Benito Juárez|
Contras: left Houston more than 2 hours later, arrive in Mexico over 2 am
Prós: Crew needs to smile more! :)
Contras: warm food!
Prós: Nice people
Contras: Easy place to get around and nice people
Prós: Online prompts for a flight I couldn't cancel.
Contras: Online prompts for a flight I couldn't cancel.
Prós: Fee alcohol on flight! Crew was also very nice and welcoming.
Contras: Everything seemed fine.
Contras: El problema es que nunca pude cambiar mi vuelo y con ustedes fue imposible comunicarse para que me auxiliaran.
Muy mal por ustedes no por la línea.
Prós: Ticketing agent very unhelpful blamed Kayak for misinformation and cancellation of flight refused refund very rude ..told me to never book from private business
Contras: Never use aermexico again or kayak
Prós: It was empty
Contras: I thing it was a connection flight
Contras: We had frequent changes on our date flight, we also for paid 3 bags and on Aeroméxico’s site it appeared that we only paid for one of them, and lastly on the flight from Colombia to Mexico, one of our bags was opened without our supervision and there were several things stolen from it, the agent that we talked to about the inconvenience, her response was that the authorities could open and revise our bags without our supervision.
Prós: In business class- great food and staff
Contras: All good
Prós: HORRIBLE EXPERIENCE DO NOT FLY WITH AREOMEXICO
Prós: No bueno
Contras: La comida
Prós: Boarding and deplaning was done three rows at a time. It worked great.
Contras: I still haven’t gotten my refund when this flight was cancelled over 2 weeks ago! Terrible 3rd party service.
Contras: The baggage fee was excessive probably because Kayak had a discounted rate. Next time I will just book with Aero Mexico, it´s the same cost anyway.
Prós: Speedy service & easy to navigate.
Contras: Only COVID being under control!
Prós: Crew was very friendly!
Contras: all was excellent!
Prós: The crew was amazing, very respectful and very timely.
Contras: My experience with Aeromexico was excellent. The snack and drink sets them apart from the other competitors. No delays, and friendly staff.
Prós: The crew was amazing , the site is ok
Contras: I love Aeroméxico , thanks for de service and the food.
Contras: Seat assignment with ticket bought 10 days prior
Prós: Crew was amazing!
Prós: Crew friendlynesd
Contras: Paying a little more attention to the seating. Not everyone was socially distanced. Seat rows were unequally distributed: some were all full others were too empty.
Prós: Plenty a space between seats. Ver confortable seats and small entertainment screens!
Contras: Better selection of movie?
Contras: punctual arrive
Prós: Seat was okay, but I thought we weren't doing center seats because of Covid risk. That plane was packed tight.
Contras: They made me store my bag, because I had a guitar which has always been allowed as a carry on. Its a fragile instrument, and has always been allowed as a carry on.
Prós: Flight on time and professional crew
Prós: Flight on time and professional crew
Prós: Flight, plane, and crew were great.
Contras: MEX customs was a nightmare.
Contras: Everything, I will never going to use this software anymore.
Prós: Super nice!!
Prós: Everything but the flight it self was ok.
Contras: The weather
Prós: Flight was late, lost my conection and gave me a flight for next day
Prós: Great service, very puntual, we even arrived early
Prós: Premium feeling to the flight
Prós: Being high
Contras: If no one asked me questions
Prós: Nobody bugged me
Contras: I like attention
Contras: Way too much people... We're in a pandemic and the plane was Full. Unacceptable.
Contras: Airline is very unethical and need to be professional. I will never fly with them again .
Prós: Seats are comfortable. Compared to other flights there is more leg room.
Flight attendants where friendly.
Contras: The flight was late on arrival, so there was more time spent in the airport. Due to this, we were right behind another flight that landed before us. Customs will only allow one plane to disembark, so we waited to get off the plan for over 30 minutes. This was the only bad experience with the trip.
Prós: The crew was attentive.
Contras: Check in process was super slow. It took an hour and a half. Check in process needs to be made more efficient. Also, plane took off an hour and 20 minutes later than originally planned. Therefore, we landed an hour later than expected.
Contras: Flight was delayed 2hrs.
Prós: Never using this airline again
Contras: Horrible organization
Contras: Podrían mejorar su espacio para equipaje de mano, arriba y debajo de los asientos
Prós: Due to covid I understand the strict attitude but sometimes they are rude.
Contras: Better attitudes
Prós: Movies and shows. Blankets. Prompt staff on plane. Snack options.
Contras: Ticket counter was stubborn to release our boarding passes despite having already checked in online. Saying we were “too late”. The kiosk would not release our boarding passes either. Yet, we breezed right through security to the gate and we’re first to board the plane having had to actually wait awhile before boarding. The ticket counter person unnecessarily made us wait even longer when we were already running late due to having spent 11 hours in the hospital day prior from E. coli. The boarding process was also sloppy. Three different attendants asked to see our passports. Why did everyone need to verify us? We were asked very silly and seemingly unnecessary questions before boarding further slowing the process. We were asked before boarding if we had checked a bag, not sure what difference that made.
Prós: The flight was delay about an hour, on board. The crew was great.
No entertainment on board. Good complimentary bar.
Contras: Being on time
Contras: Nothing it was great Aeromexico is the best
Prós: Very communicative about things like bathrooms being closed for sanitation, turbulence etc.
Prós: The crew was good. The seats fine.
Contras: The sana distancia was not respected in the airline.
Prós: The flight was on time and the crew was great
Contras: The organization to keep safety measures and social distance. The crew did not make sure that people were keeping their distance while boarding, and the flight was completely booked
Contras: gate boarding schedule was horrible, and checking in your luggage was a nightmare, missed my flite, and the second day it almost happened again it is totally a mess at this airport unbelievable!!
Prós: everyone professional and polite very nice.
Contras: I cant think of anything
Prós: Crew was amazing and seats were very comfortable
Contras: Could be better not paying $180 for my bag!! I asked in Chicago for the price on my way back and they told me $ per bag! I trusted them and when I was at the airport they charged me 265 dollars for 3 small bags! They liked to me
Contras: The boarding process after getting off the bus to get on the plane.
Prós: Everything it was so fast and excellent
Contras: The food in the airplane
Prós: This was my first time flying with this airline and it went above expectations!!
Contras: It was fantastic!
Prós: Seat OK, but full row. Social distancing OK.
Contras: Passengers use face masks for the most part, but encouragement (not enforcement) by crew might be considered.
Prós: gooe friendly service. Flights were on time.
Embraer 1900 performed well.
Contras: More English tranlation