Avaliações de hóspedes
Avaliação geral
7,3
Bom
Baseado em 3.313 avaliações
Global
7,4
A embarcar
7,3
Conforto
7,3
Tripulação
7,8
Entretenimento
7,1
Comida
6,9
Saltar para o conteúdo principal
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Avaliações recentes
- Todas as avaliações
- Positivas
- Neutras
- Negativas
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4,3
Need to retire the plane or do major upgrades to it.
Contras: We ended up on the same plane that we flew on from Cancun to Guadalajara. Major disappointment since this is about a 4 1/2 hour flight. Flight was full so we were unable to move our seats. It was a very uncomfortable flight. Also had challenges being able to use restroom while flight attendants were serving food or drinks. Had to wait until they were done and it took a while. Broken and uncomfortable seats. Lacked entertainment. Plane should be retired or have major upgrades. Otherwise, this plane should be used for short (less than 2 hours) flights.
avaliação de
-
3,6
Need to retire the plane or do major upgrades to it.
Contras: *Seat was broken and seat cushion was hard. No one in our row was comfortable. Was not aware that the row before exit row does not recline. We were in row 14. Fortunately there were some empty seats so we could move. Would not have chosen that seat if website shared that information. The TV screens came done from the ceiling so everyone had to watch same thing. Music channels only played a few songs over and over again. This plane needs to be retired or have major upgrades. Definitely an older plane.
avaliação de
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2,0
Contras: Read above. Flight sucked.
avaliação de
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2,0
Worst flight ever
Prós: I did not like anything. Plane was old, seats were uncomfortable, no leg room, my seat was broken (tilted forward and when I asked if it could be fixed staff did nothing), songs repested themselves, and customs was a nightmare.
Contras: Read comments above. The flight was tbe worst ever.
avaliação de
-
2,3
Contras: No entertainment options. No vegetarian meal. No adjustable headrest.
avaliação de
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8,0
Good flight
Prós: Comfort
Contras: The flight changed. The terminal and the flight number changed. No information was given. Information desk had no idea.
avaliação de
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5,3
Get with the times, include VEGAN OPTIONS
Prós: I got to have 2 cups of water.
Contras: There are no vegan nor vegetarian options.
avaliação de
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2,0
Stranded in Mexico City
Contras: On June 29 Aeromexico Flight 2683 arrived in Mexico City airspace and the Captain informed the passengers that the plane would have to refuel in Alcapulco due to inclement weather in Mexico City. The website https://www.timeanddate.com/weather/mexico/mexico-city/historic reports NO inclement weather on that date or at the time that AM 2683 was to land. I observed partly cloudy skies from my window seat as well. The ground crew in Alcapulco was unprepared for AM2683 and the fueling was delayed. After doing so, AM 2683 landed AFTER my connecting flight AM 684 was scheduled to depart at 1:05 AM on June 30. A female connection agent met me at the baggage claim and informed me that that AM 684 had not been held and had departed. The female agent was unhelpful, dismissive and rude. In fact, she had taken a personal cell phone call at the connections desk prior to assisting passengers of AM 2683 which lasted many minutes. She escorted us to the Aeromexico counter where I waited 30 or more minutes to speak to a representative. The representative at the Aeromexico counter informed me that there were NO flights to Quito until 1:05 AM on July 1. I asked if she could book me on another airline and she informed me that because the delay was weather related Aeromexico had no obligation to accomodate me. She booked me on AM684 for July 1. I asked where I was to wait for the next 24 hours and she said Aeromexico had no obligation to pay for lodgings. She gave me food vouchers for the airport. I immediately logged onto Travelocity.com and found a Copa Airlines flight to Quito leaving that afternoon which was in fact OPERATED BY AEROMEXICO! I booked that ticket myself and waited in the Mexico City Airport for 14 hours. What would have taken 10 hours took me 22.
avaliação de
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8,0
good, but be careful
Contras: their seating chart and the entire seating experience sucks
avaliação de
-
3,3
After two hours delay, no water offered
Contras: Big delay
avaliação de
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10,0
Prós: Good food and great service
Contras: All good
avaliação de
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10,0
Great service, always on time.
Prós: Customer satisfaction is always in their mind. Their employees at all levels are usually waiving a smile and great attitude.
avaliação de
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4,3
Need to retire the plane or do major upgrades to it.
Contras: We ended up on the same plane that we flew on from Cancun to Guadalajara. Major disappointment since this is about a 4 1/2 hour flight. Flight was full so we were unable to move our seats. It was a very uncomfortable flight. Also had challenges being able to use restroom while flight attendants were serving food or drinks. Had to wait until they were done and it took a while. Broken and uncomfortable seats. Lacked entertainment. Plane should be retired or have major upgrades. Otherwise, this plane should be used for short (less than 2 hours) flights.
avaliação de
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3,6
Need to retire the plane or do major upgrades to it.
Contras: *Seat was broken and seat cushion was hard. No one in our row was comfortable. Was not aware that the row before exit row does not recline. We were in row 14. Fortunately there were some empty seats so we could move. Would not have chosen that seat if website shared that information. The TV screens came done from the ceiling so everyone had to watch same thing. Music channels only played a few songs over and over again. This plane needs to be retired or have major upgrades. Definitely an older plane.
avaliação de
-
2,0
Contras: Read above. Flight sucked.
avaliação de
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2,0
Worst flight ever
Prós: I did not like anything. Plane was old, seats were uncomfortable, no leg room, my seat was broken (tilted forward and when I asked if it could be fixed staff did nothing), songs repested themselves, and customs was a nightmare.
Contras: Read comments above. The flight was tbe worst ever.
avaliação de
-
2,3
Contras: No entertainment options. No vegetarian meal. No adjustable headrest.
avaliação de
-
5,3
Get with the times, include VEGAN OPTIONS
Prós: I got to have 2 cups of water.
Contras: There are no vegan nor vegetarian options.
avaliação de
-
2,0
Stranded in Mexico City
Contras: On June 29 Aeromexico Flight 2683 arrived in Mexico City airspace and the Captain informed the passengers that the plane would have to refuel in Alcapulco due to inclement weather in Mexico City. The website https://www.timeanddate.com/weather/mexico/mexico-city/historic reports NO inclement weather on that date or at the time that AM 2683 was to land. I observed partly cloudy skies from my window seat as well. The ground crew in Alcapulco was unprepared for AM2683 and the fueling was delayed. After doing so, AM 2683 landed AFTER my connecting flight AM 684 was scheduled to depart at 1:05 AM on June 30. A female connection agent met me at the baggage claim and informed me that that AM 684 had not been held and had departed. The female agent was unhelpful, dismissive and rude. In fact, she had taken a personal cell phone call at the connections desk prior to assisting passengers of AM 2683 which lasted many minutes. She escorted us to the Aeromexico counter where I waited 30 or more minutes to speak to a representative. The representative at the Aeromexico counter informed me that there were NO flights to Quito until 1:05 AM on July 1. I asked if she could book me on another airline and she informed me that because the delay was weather related Aeromexico had no obligation to accomodate me. She booked me on AM684 for July 1. I asked where I was to wait for the next 24 hours and she said Aeromexico had no obligation to pay for lodgings. She gave me food vouchers for the airport. I immediately logged onto Travelocity.com and found a Copa Airlines flight to Quito leaving that afternoon which was in fact OPERATED BY AEROMEXICO! I booked that ticket myself and waited in the Mexico City Airport for 14 hours. What would have taken 10 hours took me 22.
avaliação de
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3,3
After two hours delay, no water offered
Contras: Big delay
avaliação de
Estado do voo
Mapa de rotas da Aeromexico
Principais aeroportos em que a Aeromexico opera
- Aeroporto de Atlanta Hartsfield-Jackson (ATL)
- Aeroporto de Cidade do México Juarez e outros aeroportos (MEX)
- Aeroporto de Los Angeles (LAX)
- Aeroporto de Paris Charles de Gaulle (CDG)
- Aeroporto de Amesterdão Schiphol (AMS)
- Aeroporto de Nova Iorque John F Kennedy Intl (JFK)
- Aeroporto de Monterrey Gen Mariano Escobedo (MTY)
- Aeroporto de Cancún (CUN)
- Aeroporto de Detroit Metro (DTW)
- Aeroporto de Madrid Barajas (MAD)
- Aeroporto de Guadalajara Miguel Hidal (GDL)
- Aeroporto de Bogotá El Dorado (BOG)
- Aeroporto de Seattle/Tacoma Intl (SEA)
- Aeroporto de Salt Lake City (SLC)
- Aeroporto de São Paulo Guarulhos Intl (GRU)
- Aeroporto de Orlando (MCO)
- Aeroporto de Toronto Pearson Intl (YYZ)
- Aeroporto de Panama City Tocumen Intl (PTY)
- Aeroporto de Boston Logan International (BOS)
- Aeroporto de Calgary (YYC)
- Aeroporto de Minneapolis St Paul (MSP)
- Aeroporto de Nova Iorque LaGuardia (LGA)
- Aeroporto de Vancouver Intl (YVR)
- Aeroporto de San Francisco (SFO)
- Aeroporto de Miami (MIA)
- Aeroporto de Baltimore/Washington (BWI)
- Aeroporto de Las Vegas McCarran (LAS)
- Aeroporto de Tampa (TPA)
- Aeroporto de Portland (PDX)
- Aeroporto de Milwaukee-Mitchell (MKE)
- Aeroporto de Lima J Chavez Intl (LIM)
- Aeroporto de Filadélfia Philadelphia (PHL)
- Aeroporto de Newark (EWR)
- Aeroporto de Nashville Intl (BNA)
- Aeroporto de Chicago O'Hare International (ORD)
- Aeroporto de Jacksonville (JAX)
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- Aeroporto de Montreal Elliott Trudeau (YUL)
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- Aeroporto de Columbus (CMH)
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- Aeroporto de Cincinnati Cinci./N. Kentucky (CVG)
- Aeroporto de Buffalo (BUF)
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- Aeroporto de Santiago de Querétaro (QRO)
- Aeroporto de Lambert-St Louis (STL)
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- Aeroporto de Veracruz Las Bajadas (VER)
- Aeroporto de San Diego (SAN)
- Aeroporto de Hermosillo Gen Pesqueira Garcia (HMO)
- Aeroporto de Chihuahua Fierro Villalobos (CUU)
- Aeroporto de Bentonville Northwest Arkansas (XNA)
- Aeroporto de San Salvador Comalapa Intl (SAL)
- Aeroporto de Sacramento Intl (SMF)
- Aeroporto de Marseille (MRS)
- Aeroporto de Nice Cote D'Azur (NCE)
- Aeroporto de Palma de Maiorca Son Sant Joan (PMI)
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- Aeroporto de Aguascalients (AGU)
- Aeroporto de Frankfurt (FRA)
- Aeroporto de Ciudad Juárez Abraham Gonzalez (CJS)
Informações de contacto da Aeromexico
- AM Código IATA
- +1 800 021 4000 Ligue
- aeromexico.com Visite
Dados sobre o estado do voo, cancelamentos e atrasos fornecidos por Flightstats.com. Os dados da Flightstats podem conter erros. Confirme sempre a informação indicada aqui com a companhia aérea.