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Automóveis de aluguer em Aeroporto de Washington, D.C. Washington Ronald Reagan

Automóveis de aluguer em Aeroporto de Washington, D.C. Washington Ronald Reagan

Pesquisa automóveis de aluguer em Aeroporto de Washington, D.C. Washington Ronald Reagan (DCA) em centenas de sites de viagem ao mesmo tempo

Avaliação e diretório de aluguer de automóveis em Aeroporto de Washington, D.C. Washington Ronald Reagan

1ª posição

National

national

Melhor avaliação

9,8 Excelente (8 avaliações)

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1 estação em Aeroporto de Washington, D.C. Washington Ronald Reagan

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National avaliações

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National

Estações em Aeroporto de Washington, D.C. Washington Ronald Reagan

Ronald Reagan Wash Natl Airprt

+1 844 648 1607

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Avaliações da National em Aeroporto de Washington, D.C. Washington Ronald Reagan

Avaliações recentes

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Positivas
Neutras
Negativas

10,0

Prós: The calculation at the end was wrong. The person at national fixed it on the spot.

Avaliado em abr 2019

avaliação de
10,0

Very nice car

Prós: Got a luxury coupe so that was a very pleasant surprise. Fast ride and felt just right for our vacation.

Contras: When I was first choosing a ride, I was told the car had apple CarPlay, but it in fact did not have that so putting on my navigation was a bit difficult at first but we made it work. I got the 2018 q60 3.0t awd.

Avaliado em dez 2018

avaliação de
10,0

Perfect

Prós: They had my car ready with no delays. Car was perfect

Avaliado em nov 2017

avaliação de
10,0

Excellent value on short notice

Prós: We were able to find a large.SUV at the last minute for our trip at a great rate that also included insurance.

Avaliado em ago 2016

avaliação de

10,0

Prós: The calculation at the end was wrong. The person at national fixed it on the spot.

Avaliado em abr 2019

avaliação de
10,0

Very nice car

Prós: Got a luxury coupe so that was a very pleasant surprise. Fast ride and felt just right for our vacation.

Contras: When I was first choosing a ride, I was told the car had apple CarPlay, but it in fact did not have that so putting on my navigation was a bit difficult at first but we made it work. I got the 2018 q60 3.0t awd.

Avaliado em dez 2018

avaliação de
10,0

Perfect

Prós: They had my car ready with no delays. Car was perfect

Avaliado em nov 2017

avaliação de
10,0

Excellent value on short notice

Prós: We were able to find a large.SUV at the last minute for our trip at a great rate that also included insurance.

Avaliado em ago 2016

avaliação de

2ª posição

Alamo

alamo

8,8 Excelente (500 avaliações)

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1 estação em Aeroporto de Washington, D.C. Washington Ronald Reagan

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Alamo avaliações

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Alamo

Estações em Aeroporto de Washington, D.C. Washington Ronald Reagan

Ronald Reagan Wash Natl Airprt

+1 844 648 1608

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Avaliações da Alamo em Aeroporto de Washington, D.C. Washington Ronald Reagan

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Neutras
Negativas

10,0

Prós: The gentlemen at the Regan airport behind the desk at 12:30am was a gem. He helped us in everyway possible and we had a wonderful vacation because of him

Avaliado em jul 2019

avaliação de
8,4

Prós: Pick-up was quick as was drop-off. I had a choice of vehicles and the vehicle spec provided was better than I had expected.

Contras: My only issue was with the pickup location. Following the DCA airport signage just dumps you on the 3rd floor of a parking garage. You have to wander through a sea of cars and then down a floor to check in. I ended up having to ask someone where to go.

Avaliado em jun 2019

avaliação de
8,4

Prós: Very friendly and helpful staff. Checking out and returning we’re super efficient.

Contras: Car was not clean. Food crumbs on front console.

Avaliado em mai 2019

avaliação de
4,0

Contras: Better selection. The cars I reserved didn’t match what I got. I had to ask for the bunds I even tho it still wasn’t what I rented. They wanted to give me a Sentra or a versa but that was not the class I rented. The cars all smelled like smoke

Avaliado em abr 2019

avaliação de
10,0

Prós: Alamo runs a customer friendly and responsive operation. Rental process was efficient and clear.

Contras: Nothing. The attendant gave me the pick of vehicles available in the class I'd rented and the vehicle was clean, full of gas, and well maintained.

Avaliado em mar 2019

avaliação de
10,0

Prós: Staff helpful at both ends.

Contras: Make sure window washers work. Hose was disconnected.

Avaliado em fev 2019

avaliação de
10,0

Prós: Drop off was very efficient and the clerk was delightful

Avaliado em fev 2019

avaliação de
10,0

Prós: I’ve used the other major’s rentals across the hall at DCA and they almost always have problems no matter check in or return side Alamo was top shelf throughout

Contras: Nothing.

Avaliado em fev 2019

avaliação de
10,0

Prós: Really nice

Contras: If the pick up and drop off had been in my neighbor but can’t have everything

Avaliado em fev 2019

avaliação de
10,0

Overall 9, I would say!

Prós: Liked that it was easy to fix an over billing at the spot, no arguments or slickness and the manager was amazingly helpful on every level. This was at DCA outside D.C., right in the garage. I wish I could remember his name.

Contras: When I arrived at DCA, the fellow tried to bait and switch and was insisting I was going to have to pay more for some odd reason. But then he came around quite nicely. Good car. Ant the fellow in the car getting area was excellent also. His name began with an "E". Very helpful.

Avaliado em jan 2019

avaliação de
10,0

Prós: Smooth totally hassle free pick up and drop off

Avaliado em dez 2018

avaliação de
10,0

Never disappointed

Prós: I tend to use Alamo anytime I need to rent a car because of the convenience and I have never been disappointed. Check-in and returns never take more than minutes, staff is always friendly and willing to assist, vehicles are clean, full of gas, and never smell like smoke, and best of all I have yet to be surprised by any fees or charges!

Avaliado em dez 2018

avaliação de

10,0

Prós: The gentlemen at the Regan airport behind the desk at 12:30am was a gem. He helped us in everyway possible and we had a wonderful vacation because of him

Avaliado em jul 2019

avaliação de
10,0

Prós: Alamo runs a customer friendly and responsive operation. Rental process was efficient and clear.

Contras: Nothing. The attendant gave me the pick of vehicles available in the class I'd rented and the vehicle was clean, full of gas, and well maintained.

Avaliado em mar 2019

avaliação de
10,0

Prós: Staff helpful at both ends.

Contras: Make sure window washers work. Hose was disconnected.

Avaliado em fev 2019

avaliação de
10,0

Prós: Drop off was very efficient and the clerk was delightful

Avaliado em fev 2019

avaliação de
10,0

Prós: I’ve used the other major’s rentals across the hall at DCA and they almost always have problems no matter check in or return side Alamo was top shelf throughout

Contras: Nothing.

Avaliado em fev 2019

avaliação de
10,0

Prós: Really nice

Contras: If the pick up and drop off had been in my neighbor but can’t have everything

Avaliado em fev 2019

avaliação de
10,0

Overall 9, I would say!

Prós: Liked that it was easy to fix an over billing at the spot, no arguments or slickness and the manager was amazingly helpful on every level. This was at DCA outside D.C., right in the garage. I wish I could remember his name.

Contras: When I arrived at DCA, the fellow tried to bait and switch and was insisting I was going to have to pay more for some odd reason. But then he came around quite nicely. Good car. Ant the fellow in the car getting area was excellent also. His name began with an "E". Very helpful.

Avaliado em jan 2019

avaliação de
10,0

Prós: Smooth totally hassle free pick up and drop off

Avaliado em dez 2018

avaliação de
10,0

Never disappointed

Prós: I tend to use Alamo anytime I need to rent a car because of the convenience and I have never been disappointed. Check-in and returns never take more than minutes, staff is always friendly and willing to assist, vehicles are clean, full of gas, and never smell like smoke, and best of all I have yet to be surprised by any fees or charges!

Avaliado em dez 2018

avaliação de

8,4

Prós: Pick-up was quick as was drop-off. I had a choice of vehicles and the vehicle spec provided was better than I had expected.

Contras: My only issue was with the pickup location. Following the DCA airport signage just dumps you on the 3rd floor of a parking garage. You have to wander through a sea of cars and then down a floor to check in. I ended up having to ask someone where to go.

Avaliado em jun 2019

avaliação de
8,4

Prós: Very friendly and helpful staff. Checking out and returning we’re super efficient.

Contras: Car was not clean. Food crumbs on front console.

Avaliado em mai 2019

avaliação de

4,0

Contras: Better selection. The cars I reserved didn’t match what I got. I had to ask for the bunds I even tho it still wasn’t what I rented. They wanted to give me a Sentra or a versa but that was not the class I rented. The cars all smelled like smoke

Avaliado em abr 2019

avaliação de

3ª posição

Enterprise

enterprise

8,8 Excelente (28 avaliações)

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1 estação em Aeroporto de Washington, D.C. Washington Ronald Reagan

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Enterprise avaliações

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Enterprise

Estações em Aeroporto de Washington, D.C. Washington Ronald Reagan

Ronald Reagan Wash Natl Airprt

+1 844 648 1606

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Avaliações da Enterprise em Aeroporto de Washington, D.C. Washington Ronald Reagan

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Positivas
Neutras
Negativas

10,0

Outstanding customer service

Prós: Really the whole experience was great, they were very quick at processing me when I went to pick up the car, even though my reservation was only made an hour beforehand. Everyone who worked there was nice and friendly, I interacted with 3/4 employees.

Contras: The price ends up being more if you don't have insurance and whatnot, about $44/day. So keep that in mind.

Avaliado em set 2018

avaliação de
6,0

Contras: The style and functions of the car

Avaliado em abr 2018

avaliação de
10,0

Great vehicle

Prós: Friendly service, great vehicle

Contras: Nothing

Avaliado em abr 2017

avaliação de
10,0

Always use enterprise

Prós: I always use enterprise when I can - sometimes they are the most affordable, but almost always they are in the same ballpark as the other companies. I seem to have a negative issue any time I rent a car with another company. I've never had any problems with Enterprise.

Avaliado em jan 2017

avaliação de
6,8

Their Roadside Assistance is terrible

Prós: pick-up was freindly and convenient

Contras: Just pray nothing happens. They don't explain things well and their call-in service for roadside assistance is terrible and rude. At least the service provider I was assigned was nice, honest, and accommodating, but the enterprise rep was awful, confusing, and dismissive.

Avaliado em dez 2016

avaliação de
10,0

Prós: Friendly service!

Avaliado em nov 2016

avaliação de
8,4

Great car but overpriced

Prós: The car was great; it was spacious and roomy. We booked an SUV but were given a Ford Fusion. It was more expensive than the SUV, but we were charged the price we were promised at booking, which was really great. We just wish we'd been able to get what we originally reserved--or that we'd been able to book a 4-door sedan at the SUV price (for some reason the SUV is less expensive). But we had plenty of room and the car did what we needed it to do for the week we had it.

Contras: The only thing we didn't like was that we booked an SUV and were given a sedan. But, since the SUV price we were promised at booking was cheaper than the sedan price, Enterprise honored the price we were given at booking even though they gave us a pricier car. We appreciated that. In order to get the SUV we originally booked, we needed a major credit card. We are a credit-free family, so we didn't have one to offer. Therefore they gave us the size car they could give us without having a major credit card on file. It all worked out fine; just was a bit of a hassle to begin with.

Avaliado em nov 2016

avaliação de
8,8

Prós: Attached to the airport - NO shuttle ride !

Contras: Took a little bit longer than normal for Enterprise - seemed to be a little short staffed

Avaliado em nov 2016

avaliação de
10,0

smooth rental!

Prós: good price, easy check out and check in process, great car. thanks!

Contras: insurance on the spot is expensive

Avaliado em out 2016

avaliação de
4,0

Contras: They over charge me

Avaliado em out 2016

avaliação de
2,0

Never got our car

Contras: Rented a pickup truck for a move. Shortly after we arrived, 2 other men arrived also trying to rent pick up trucks. Enterprise had 0 pick up trucks in stock. Left and went to Home Depot.

Avaliado em ago 2016

avaliação de
9,2

Prós: The comfort of the vehicle was fantastic. The representative was very helpful.

Contras: The drop off was a little confusing.

Avaliado em ago 2016

avaliação de

10,0

Outstanding customer service

Prós: Really the whole experience was great, they were very quick at processing me when I went to pick up the car, even though my reservation was only made an hour beforehand. Everyone who worked there was nice and friendly, I interacted with 3/4 employees.

Contras: The price ends up being more if you don't have insurance and whatnot, about $44/day. So keep that in mind.

Avaliado em set 2018

avaliação de
10,0

Great vehicle

Prós: Friendly service, great vehicle

Contras: Nothing

Avaliado em abr 2017

avaliação de
10,0

Always use enterprise

Prós: I always use enterprise when I can - sometimes they are the most affordable, but almost always they are in the same ballpark as the other companies. I seem to have a negative issue any time I rent a car with another company. I've never had any problems with Enterprise.

Avaliado em jan 2017

avaliação de
10,0

Prós: Friendly service!

Avaliado em nov 2016

avaliação de
8,8

Prós: Attached to the airport - NO shuttle ride !

Contras: Took a little bit longer than normal for Enterprise - seemed to be a little short staffed

Avaliado em nov 2016

avaliação de
10,0

smooth rental!

Prós: good price, easy check out and check in process, great car. thanks!

Contras: insurance on the spot is expensive

Avaliado em out 2016

avaliação de
9,2

Prós: The comfort of the vehicle was fantastic. The representative was very helpful.

Contras: The drop off was a little confusing.

Avaliado em ago 2016

avaliação de

6,8

Their Roadside Assistance is terrible

Prós: pick-up was freindly and convenient

Contras: Just pray nothing happens. They don't explain things well and their call-in service for roadside assistance is terrible and rude. At least the service provider I was assigned was nice, honest, and accommodating, but the enterprise rep was awful, confusing, and dismissive.

Avaliado em dez 2016

avaliação de
8,4

Great car but overpriced

Prós: The car was great; it was spacious and roomy. We booked an SUV but were given a Ford Fusion. It was more expensive than the SUV, but we were charged the price we were promised at booking, which was really great. We just wish we'd been able to get what we originally reserved--or that we'd been able to book a 4-door sedan at the SUV price (for some reason the SUV is less expensive). But we had plenty of room and the car did what we needed it to do for the week we had it.

Contras: The only thing we didn't like was that we booked an SUV and were given a sedan. But, since the SUV price we were promised at booking was cheaper than the sedan price, Enterprise honored the price we were given at booking even though they gave us a pricier car. We appreciated that. In order to get the SUV we originally booked, we needed a major credit card. We are a credit-free family, so we didn't have one to offer. Therefore they gave us the size car they could give us without having a major credit card on file. It all worked out fine; just was a bit of a hassle to begin with.

Avaliado em nov 2016

avaliação de

6,0

Contras: The style and functions of the car

Avaliado em abr 2018

avaliação de
4,0

Contras: They over charge me

Avaliado em out 2016

avaliação de
2,0

Never got our car

Contras: Rented a pickup truck for a move. Shortly after we arrived, 2 other men arrived also trying to rent pick up trucks. Enterprise had 0 pick up trucks in stock. Left and went to Home Depot.

Avaliado em ago 2016

avaliação de

4ª posição

Hertz

hertz

7,8 Bom (130 avaliações)

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1 estação em Aeroporto de Washington, D.C. Washington Ronald Reagan

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Hertz

Estações em Aeroporto de Washington, D.C. Washington Ronald Reagan

1 Aviation Circle

+1 703 419 6300

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Avaliações da Hertz em Aeroporto de Washington, D.C. Washington Ronald Reagan

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2,0

Contras: Upon the drop-off nobody took care of us because they were very busy, but then I got a $100 expense for gas. Who knows how they calculated that. Very unpleasant surprise.

Avaliado em jul 2019

avaliação de
6,4

Contras: There were no cars ready upon pickup. Sat around for an hour waiting. Manager kept calling my middle name and not my first name which the car was registered under. Then was very rude when I said my first name was Megan and that’s what the registration was under.

Avaliado em jun 2019

avaliação de
2,0

Contras: Was very disappointed with this rental experience. Arrived to counter at 1 am and there was no agent. Desk was supposed to close at 230 am. Spent 1.5 hours on the phone with hertz trying to figure things out and no rep ever arrived. Ended up having to take cabs.

Avaliado em mai 2019

avaliação de
4,4

Prós: Cont: the attendant walked away and another attendant started disrespectfully yelling at us repeatedly that the car we were offered was taken. And said all she could give us was a compact or we could wait again. Incredibly rude staff acting like an animal should not be in a customer facing role.

Contras: Upon arrival for the 9 am reservation vehicle was not ready or available and the agent said we would have to wait 45 minutes for a vehicle or we could take one and pay $50 more per day. That’s not a great resolution. After waiting we were walked to a car by the attendant (mid size which we reserved)

Avaliado em mai 2019

avaliação de
7,2

Prós: everyone was extremely friendly and car was basically new.

Contras: I rented a midsize and zero were available. I was stuff with a compact car

Avaliado em mai 2019

avaliação de
3,6

Prós: Staff didn’t provide me the car i booked .. gave me a car which was much small , i am not sure if it was in the same category, but still charged me the same price.

Contras: No transparency... so many adhoc charges i am not aware of and still the hold on my credit card is yet to be released.

Avaliado em fev 2019

avaliação de
10,0

Prós: All employees were courteous, friendly, and helpful

Avaliado em out 2018

avaliação de
10,0

Prós: Discount for State Farm Virtual car check in Easy to get car and leave

Avaliado em out 2018

avaliação de
10,0

Great service

Prós: Great customer service

Contras: More options of cars

Avaliado em jul 2018

avaliação de
8,8

The additional fees

Prós: Drop off was amazing, attendant took our car and dropped us off so we didn't have to walk or catch tram.

Contras: Felt like a lot of hidden fees, they really pushed this insurance and that insurance, additional driver fee, toll road pass fee.

Avaliado em jun 2018

avaliação de
10,0

DC to DFW

Prós: Easy to pick up car at DCA and return in Dallas. Agents helped me get the right car for my quick trip.

Avaliado em mai 2018

avaliação de
7,6

Prós: Cleanliness was good, service at pickup and dropoff was excellent.

Contras: The car itself was in poor working condition. After 10-20 minutes of driving, the engine began periodically seizing. Breaks also had delayed response after driving for some time. I've driven this make/model on several occasions and both of these issues were out of the ordinary for the vehicle. Customer service refused to replace the car, despite the obvious concern about it breaking down.

Avaliado em mar 2018

avaliação de

10,0

Prós: All employees were courteous, friendly, and helpful

Avaliado em out 2018

avaliação de
10,0

Prós: Discount for State Farm Virtual car check in Easy to get car and leave

Avaliado em out 2018

avaliação de
10,0

Great service

Prós: Great customer service

Contras: More options of cars

Avaliado em jul 2018

avaliação de
8,8

The additional fees

Prós: Drop off was amazing, attendant took our car and dropped us off so we didn't have to walk or catch tram.

Contras: Felt like a lot of hidden fees, they really pushed this insurance and that insurance, additional driver fee, toll road pass fee.

Avaliado em jun 2018

avaliação de
10,0

DC to DFW

Prós: Easy to pick up car at DCA and return in Dallas. Agents helped me get the right car for my quick trip.

Avaliado em mai 2018

avaliação de

7,2

Prós: everyone was extremely friendly and car was basically new.

Contras: I rented a midsize and zero were available. I was stuff with a compact car

Avaliado em mai 2019

avaliação de
7,6

Prós: Cleanliness was good, service at pickup and dropoff was excellent.

Contras: The car itself was in poor working condition. After 10-20 minutes of driving, the engine began periodically seizing. Breaks also had delayed response after driving for some time. I've driven this make/model on several occasions and both of these issues were out of the ordinary for the vehicle. Customer service refused to replace the car, despite the obvious concern about it breaking down.

Avaliado em mar 2018

avaliação de

2,0

Contras: Upon the drop-off nobody took care of us because they were very busy, but then I got a $100 expense for gas. Who knows how they calculated that. Very unpleasant surprise.

Avaliado em jul 2019

avaliação de
6,4

Contras: There were no cars ready upon pickup. Sat around for an hour waiting. Manager kept calling my middle name and not my first name which the car was registered under. Then was very rude when I said my first name was Megan and that’s what the registration was under.

Avaliado em jun 2019

avaliação de
2,0

Contras: Was very disappointed with this rental experience. Arrived to counter at 1 am and there was no agent. Desk was supposed to close at 230 am. Spent 1.5 hours on the phone with hertz trying to figure things out and no rep ever arrived. Ended up having to take cabs.

Avaliado em mai 2019

avaliação de
4,4

Prós: Cont: the attendant walked away and another attendant started disrespectfully yelling at us repeatedly that the car we were offered was taken. And said all she could give us was a compact or we could wait again. Incredibly rude staff acting like an animal should not be in a customer facing role.

Contras: Upon arrival for the 9 am reservation vehicle was not ready or available and the agent said we would have to wait 45 minutes for a vehicle or we could take one and pay $50 more per day. That’s not a great resolution. After waiting we were walked to a car by the attendant (mid size which we reserved)

Avaliado em mai 2019

avaliação de
3,6

Prós: Staff didn’t provide me the car i booked .. gave me a car which was much small , i am not sure if it was in the same category, but still charged me the same price.

Contras: No transparency... so many adhoc charges i am not aware of and still the hold on my credit card is yet to be released.

Avaliado em fev 2019

avaliação de

5ª posição

Thrifty

thrifty

7,6 Bom (56 avaliações)

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1 estação em Aeroporto de Washington, D.C. Washington Ronald Reagan

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Thrifty avaliações

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Thrifty

Estações em Aeroporto de Washington, D.C. Washington Ronald Reagan

1 Aviation Circle

+1 877 283 0898

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Avaliações da Thrifty em Aeroporto de Washington, D.C. Washington Ronald Reagan

Avaliações recentes

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Neutras
Negativas

10,0

Contras: All went very well!

Avaliado em jul 2019

avaliação de
4,0

Prós: It was a nice smooth ride, the car itself was wonderful. It was made in 2018 so it was brand new, and it had a nice plug-and-play system for my iPhone.

Contras: There were SOOOO many fees. As someone who doesn't own a car, I had to buy liability insurance, and on top of that, there were so many surcharges and fees it more than doubled the price I saw on KAYA k. I've never rented a car before so I didn't know this, but it's insane.

Avaliado em jun 2019

avaliação de
2,4

Prós: Nothing.

Contras: Almost the entire experience. Never renting from Thrifty again.

Avaliado em abr 2019

avaliação de
6,4

Prós: At check-out, the staff could not locate my reservation and had a difficult time checking me out with the same rate I reserved. The car was great, fuel efficient and a perfect size, and the drop off was seamless and easy, and staff very helpful.

Contras: Check out process

Avaliado em abr 2019

avaliação de
9,2

Prós: Agent’s kind service

Contras: A brand new car with too basic options

Avaliado em mar 2019

avaliação de
2,0

Contras: I hate surveys

Avaliado em nov 2018

avaliação de
6,0

Problems

Contras: The inside of the windshield was not cleaned well. That became a safety issue as I had to drive into the sun gong west on I 66 out of DC in the evening. Also, I was told I wouldn't need a transponder for tolls, but signs on the highway said it is tolled. Maybe that is just the fast lane. But if I get fined I'm going to be mad.

Avaliado em out 2018

avaliação de
4,8

Bait and Switch

Prós: Technology to allow me to connect with a representative when no one was manning the customer service counter.

Contras: No one was manning the customer service counter. The remote representative couldn't help because the car that we reserved wasn't available. The counter rep seemed to know that that kind of vehicle (Jeep Wrangler) wasn't usually available and that they just swapped it for a standard size car. The whole situation took probably 40 minutes, way too long.

Avaliado em set 2018

avaliação de
10,0

Superlative drop off service

Prós: Super drop off service- At national airport, Mr. Randy was kind enough to drop us off at the departures lane with our rental car. This is the first time I’ve seen such a level of service at a rental company. Then came in very handy as we had a lot of luggage to move. I’m impressed.

Avaliado em set 2018

avaliação de
2,0

They had no cars available...

Prós: Nothing

Contras: They had no cars available and there could not honour our booking. This resulted in us not being able to reach our hotel for the night.

Avaliado em ago 2018

avaliação de
3,6

Duped into a Fuel charge

Prós: that I had a rental car to do what I needed to.

Contras: I was incorrectly explained the fuel charge as them filling the tank up from the level you bring it in. Instead for a 100 mile trip I was charged 52$ in fuel charges. I will never trust a person at the counter again. ESPECIALLY since Thrifty doesn't EVER consider recourse in these instances unless you have proof (meaning I would have had to record the rep and present it as proof to get recourse for the charge). Now I've paid over 5x the amount of fuel I would have used. SCAM

Avaliado em ago 2018

avaliação de
5,2

Awful Pick Up

Prós: The DCA Shuttle runs regularly.

Contras: I picked up my car at at Thrifty at DCA and the customer service was terrible. The agents were rude and made me feel stupid from the second I walked up until the second I drove away. The car was fine but desperately needed new windshield wipers and I was told I had to take it back to the original rental location to get them replaced--which was 5 hours away.

Avaliado em ago 2018

avaliação de

10,0

Contras: All went very well!

Avaliado em jul 2019

avaliação de
9,2

Prós: Agent’s kind service

Contras: A brand new car with too basic options

Avaliado em mar 2019

avaliação de
10,0

Superlative drop off service

Prós: Super drop off service- At national airport, Mr. Randy was kind enough to drop us off at the departures lane with our rental car. This is the first time I’ve seen such a level of service at a rental company. Then came in very handy as we had a lot of luggage to move. I’m impressed.

Avaliado em set 2018

avaliação de

4,0

Prós: It was a nice smooth ride, the car itself was wonderful. It was made in 2018 so it was brand new, and it had a nice plug-and-play system for my iPhone.

Contras: There were SOOOO many fees. As someone who doesn't own a car, I had to buy liability insurance, and on top of that, there were so many surcharges and fees it more than doubled the price I saw on KAYA k. I've never rented a car before so I didn't know this, but it's insane.

Avaliado em jun 2019

avaliação de
2,4

Prós: Nothing.

Contras: Almost the entire experience. Never renting from Thrifty again.

Avaliado em abr 2019

avaliação de
6,4

Prós: At check-out, the staff could not locate my reservation and had a difficult time checking me out with the same rate I reserved. The car was great, fuel efficient and a perfect size, and the drop off was seamless and easy, and staff very helpful.

Contras: Check out process

Avaliado em abr 2019

avaliação de
2,0

Contras: I hate surveys

Avaliado em nov 2018

avaliação de
6,0

Problems

Contras: The inside of the windshield was not cleaned well. That became a safety issue as I had to drive into the sun gong west on I 66 out of DC in the evening. Also, I was told I wouldn't need a transponder for tolls, but signs on the highway said it is tolled. Maybe that is just the fast lane. But if I get fined I'm going to be mad.

Avaliado em out 2018

avaliação de
4,8

Bait and Switch

Prós: Technology to allow me to connect with a representative when no one was manning the customer service counter.

Contras: No one was manning the customer service counter. The remote representative couldn't help because the car that we reserved wasn't available. The counter rep seemed to know that that kind of vehicle (Jeep Wrangler) wasn't usually available and that they just swapped it for a standard size car. The whole situation took probably 40 minutes, way too long.

Avaliado em set 2018

avaliação de
2,0

They had no cars available...

Prós: Nothing

Contras: They had no cars available and there could not honour our booking. This resulted in us not being able to reach our hotel for the night.

Avaliado em ago 2018

avaliação de
3,6

Duped into a Fuel charge

Prós: that I had a rental car to do what I needed to.

Contras: I was incorrectly explained the fuel charge as them filling the tank up from the level you bring it in. Instead for a 100 mile trip I was charged 52$ in fuel charges. I will never trust a person at the counter again. ESPECIALLY since Thrifty doesn't EVER consider recourse in these instances unless you have proof (meaning I would have had to record the rep and present it as proof to get recourse for the charge). Now I've paid over 5x the amount of fuel I would have used. SCAM

Avaliado em ago 2018

avaliação de
5,2

Awful Pick Up

Prós: The DCA Shuttle runs regularly.

Contras: I picked up my car at at Thrifty at DCA and the customer service was terrible. The agents were rude and made me feel stupid from the second I walked up until the second I drove away. The car was fine but desperately needed new windshield wipers and I was told I had to take it back to the original rental location to get them replaced--which was 5 hours away.

Avaliado em ago 2018

avaliação de

6ª posição

Avis

avis

7,1 Bom (50 avaliações)

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1 estação em Aeroporto de Washington, D.C. Washington Ronald Reagan

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Avis avaliações

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Avis

Estações em Aeroporto de Washington, D.C. Washington Ronald Reagan

2500 National Avenue

+1 703 419 5815

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Avaliações da Avis em Aeroporto de Washington, D.C. Washington Ronald Reagan

Avaliações recentes

Todas as avaliações
Positivas
Neutras
Negativas

9,2

Contras: We thought we were renting a 10 passenger van so we would have enough open space to put luggage, instead we got a 12 passenger where we had to lift heavy the luggage for 11 days over the back seat and store it "on" the seat.

Avaliado em mai 2019

avaliação de
5,2

Prós: Checkout counter and check-in staff were courteous and efficient. Car was upgraded and fine. Checking staff

Contras: The entire experience was destroyed by 1) the hour wait in line to get to a desk agent and 2) the discourteous and arrogant staff member that I politely approached about getting more desk agents to service the lined-up customers. I have not used Avis for several years and will NOT use them again.

Avaliado em mar 2019

avaliação de
4,0

Did not receive the car I reserved

Prós: Avis counter representative was very friendly and helpful.

Contras: I reserved an SUV and the only cars available were mid-size. The Corolla I was given was much too small for my height and uncomfortable to drive.

Avaliado em dez 2018

avaliação de
10,0

Budget car rental both the pick up agent and the drop off agent we’re

Prós: Budget car rental both the pick up agent and the drop off agent were very efficient and friendlyThe car is clean and worked well

Contras: Everything was good

Avaliado em dez 2018

avaliação de
4,8

Deceptive Pricing

Contras: The price I ended up paying was DOUBLE what I was quoted. I felt deliberately deceived.

Avaliado em ago 2018

avaliação de
6,0

Contras: Waiting for cars to become available.

Avaliado em jul 2018

avaliação de
2,0

Not a really upgrade!

Prós: None

Contras: Avis doesn't respect my car selection. They provided a less category vehicle for same money. According with them I it was a upgrade! Not to me.

Avaliado em mai 2018

avaliação de
2,4

Contras: No body knew what they were doing and i wasted 1 hr at the airport

Avaliado em abr 2018

avaliação de
6,0

Prós: The car was fine, but four things which were sub-par: 1) Pickup - a line at the counter when there weren't lines at other car rental places. When I inquired about hourly/daily rate if turned in late, the manager started in on some kind of overlapping circles comparison, I think to explain why it is better to book with Avis directly. 2) Fuel level at pickup was 7/8, NOT FULL. 3) Drop-off was backed up and the person handling was just telling people to leave leave keys in car and full contract. That is a bit weird because I would prefer to have something in writing in case there is a problem. No receipt given. I wasn't able to explain that the tank started at 7/8. I left more than that, it had been about 50 miles since fillip and still showing full but I don't want to be charged later.

Contras: Decent price for the car.

Avaliado em mar 2018

avaliação de
10,0

Prós: All went well.

Contras: Difficult to understand the lady at the dropoff at Reagan airport.

Avaliado em jan 2018

avaliação de
7,2

Prós: Car was clean and new.

Contras: Was told there would be an ezpass in the car but there was not.

Avaliado em dez 2017

avaliação de
5,6

Surprise

Prós: Great car, excellent mileage.

Contras: Rep changed my reservation at pickup which caused me to be charged for mileage. I had to call AVIS and talk to the supervisor to get the mileage removed. He was very helpful, and removed the extra charge but it took a long time.

Avaliado em nov 2017

avaliação de

9,2

Contras: We thought we were renting a 10 passenger van so we would have enough open space to put luggage, instead we got a 12 passenger where we had to lift heavy the luggage for 11 days over the back seat and store it "on" the seat.

Avaliado em mai 2019

avaliação de
10,0

Budget car rental both the pick up agent and the drop off agent we’re

Prós: Budget car rental both the pick up agent and the drop off agent were very efficient and friendlyThe car is clean and worked well

Contras: Everything was good

Avaliado em dez 2018

avaliação de
10,0

Prós: All went well.

Contras: Difficult to understand the lady at the dropoff at Reagan airport.

Avaliado em jan 2018

avaliação de

7,2

Prós: Car was clean and new.

Contras: Was told there would be an ezpass in the car but there was not.

Avaliado em dez 2017

avaliação de

5,2

Prós: Checkout counter and check-in staff were courteous and efficient. Car was upgraded and fine. Checking staff

Contras: The entire experience was destroyed by 1) the hour wait in line to get to a desk agent and 2) the discourteous and arrogant staff member that I politely approached about getting more desk agents to service the lined-up customers. I have not used Avis for several years and will NOT use them again.

Avaliado em mar 2019

avaliação de
4,0

Did not receive the car I reserved

Prós: Avis counter representative was very friendly and helpful.

Contras: I reserved an SUV and the only cars available were mid-size. The Corolla I was given was much too small for my height and uncomfortable to drive.

Avaliado em dez 2018

avaliação de
4,8

Deceptive Pricing

Contras: The price I ended up paying was DOUBLE what I was quoted. I felt deliberately deceived.

Avaliado em ago 2018

avaliação de
6,0

Contras: Waiting for cars to become available.

Avaliado em jul 2018

avaliação de
2,0

Not a really upgrade!

Prós: None

Contras: Avis doesn't respect my car selection. They provided a less category vehicle for same money. According with them I it was a upgrade! Not to me.

Avaliado em mai 2018

avaliação de
2,4

Contras: No body knew what they were doing and i wasted 1 hr at the airport

Avaliado em abr 2018

avaliação de
6,0

Prós: The car was fine, but four things which were sub-par: 1) Pickup - a line at the counter when there weren't lines at other car rental places. When I inquired about hourly/daily rate if turned in late, the manager started in on some kind of overlapping circles comparison, I think to explain why it is better to book with Avis directly. 2) Fuel level at pickup was 7/8, NOT FULL. 3) Drop-off was backed up and the person handling was just telling people to leave leave keys in car and full contract. That is a bit weird because I would prefer to have something in writing in case there is a problem. No receipt given. I wasn't able to explain that the tank started at 7/8. I left more than that, it had been about 50 miles since fillip and still showing full but I don't want to be charged later.

Contras: Decent price for the car.

Avaliado em mar 2018

avaliação de
5,6

Surprise

Prós: Great car, excellent mileage.

Contras: Rep changed my reservation at pickup which caused me to be charged for mileage. I had to call AVIS and talk to the supervisor to get the mileage removed. He was very helpful, and removed the extra charge but it took a long time.

Avaliado em nov 2017

avaliação de

7ª posição

Dollar

dollar

6,6 Bom (308 avaliações)

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1 estação em Aeroporto de Washington, D.C. Washington Ronald Reagan

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Dollar

Estações em Aeroporto de Washington, D.C. Washington Ronald Reagan

1 Aviation Circle

+1 866 434 2226

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Avaliações da Dollar em Aeroporto de Washington, D.C. Washington Ronald Reagan

Avaliações recentes

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Positivas
Neutras
Negativas

10,0

Prós: The gentelmen who helped me out at counter was very helpful. And drop-of was easy and fast.

Contras: Smiling employees

Avaliado em jul 2019

avaliação de
2,8

Prós: Nothing.

Contras: Everything! The car was disgusting and smelled terrible. It had stains on the seats and was very very old. When I asked for a cleaner car, I got the exact same make, model, and color, but this one smelled even worse and had cigarette burns on the seats. Never again will I rent from this place!

Avaliado em mar 2019

avaliação de
2,0

Reservation declined/Horrible counter help

Contras: Horrible attitude of the counter help

Avaliado em ago 2018

avaliação de
2,0

Refund please. Now.

Prós: Nothing

Contras: THEY DIDN’T HAVE ANY CARS. NO EFFORT TO GRT ME MY DEPOSIT BACK EITHER.

Avaliado em mai 2018

avaliação de
10,0

Excellent customer service

Prós: From start to finish the customer service was excellent.. a total pleasure. I don't recall his name but the customer service agent was a total gentleman.

Avaliado em abr 2018

avaliação de
5,2

Bait and Switch on the true cost of a rental

Prós: The car was large and seemed to get decent gas mileage. It was relatively close to DC and was ready for us on time.

Contras: Dollar tried to triple the cost of our rental with extra fees, insurance, and taxes. None of which were mentioned at the time of reservation. We ended up having to downsize our vehicle in size and quality to be able to afford our trip. Even with downsizing, our trip costs came to twice our estimated amount. I would not rent with this company again. Their deceiving price points should be reported to a consumer protection agency.

Avaliado em jan 2018

avaliação de
5,2

Dirty!!!

Contras: Orange juice in cup holder when i picked up the car...got all over my phone....and I had picked the Cleanest car in the lot! Go figure! These people do not believe in washing cars...

Avaliado em jan 2018

avaliação de
2,0

Hidden Fees Galore!

Prós: Car was fine, but tons of hidden fees.

Contras: They charged me $50 for required insurance. I was so pissed off.

Avaliado em jan 2018

avaliação de
6,0

Contras: Man at counter told us local gas prices were more than they actually were. We would have gassed it up ourselves, had we been given accurate info.

Avaliado em jul 2017

avaliação de
7,2

Long wait

Prós: Car was great, very clean and reliable.

Contras: The line to pick up the car at DCA was over an hour long, and there was only one person working the counter. It didn't appear that they had planned ahead to accommodate all of the people that were scheduled to rent cars that day.

Avaliado em jul 2017

avaliação de
3,2

Contras: 80 hour wait, even after reservation from days before

Avaliado em jun 2017

avaliação de
5,6

Check your receipt

Contras: Dollar didn't bill me the rate I'd booked through Kayak, they overcharged me, misled me about needing insurance and also misled me about the price of the insurance. Basically tried to milk extra money out of me every chance they had.

Avaliado em jun 2017

avaliação de

10,0

Prós: The gentelmen who helped me out at counter was very helpful. And drop-of was easy and fast.

Contras: Smiling employees

Avaliado em jul 2019

avaliação de
10,0

Excellent customer service

Prós: From start to finish the customer service was excellent.. a total pleasure. I don't recall his name but the customer service agent was a total gentleman.

Avaliado em abr 2018

avaliação de

7,2

Long wait

Prós: Car was great, very clean and reliable.

Contras: The line to pick up the car at DCA was over an hour long, and there was only one person working the counter. It didn't appear that they had planned ahead to accommodate all of the people that were scheduled to rent cars that day.

Avaliado em jul 2017

avaliação de

2,8

Prós: Nothing.

Contras: Everything! The car was disgusting and smelled terrible. It had stains on the seats and was very very old. When I asked for a cleaner car, I got the exact same make, model, and color, but this one smelled even worse and had cigarette burns on the seats. Never again will I rent from this place!

Avaliado em mar 2019

avaliação de
2,0

Reservation declined/Horrible counter help

Contras: Horrible attitude of the counter help

Avaliado em ago 2018

avaliação de
2,0

Refund please. Now.

Prós: Nothing

Contras: THEY DIDN’T HAVE ANY CARS. NO EFFORT TO GRT ME MY DEPOSIT BACK EITHER.

Avaliado em mai 2018

avaliação de
5,2

Bait and Switch on the true cost of a rental

Prós: The car was large and seemed to get decent gas mileage. It was relatively close to DC and was ready for us on time.

Contras: Dollar tried to triple the cost of our rental with extra fees, insurance, and taxes. None of which were mentioned at the time of reservation. We ended up having to downsize our vehicle in size and quality to be able to afford our trip. Even with downsizing, our trip costs came to twice our estimated amount. I would not rent with this company again. Their deceiving price points should be reported to a consumer protection agency.

Avaliado em jan 2018

avaliação de
5,2

Dirty!!!

Contras: Orange juice in cup holder when i picked up the car...got all over my phone....and I had picked the Cleanest car in the lot! Go figure! These people do not believe in washing cars...

Avaliado em jan 2018

avaliação de
2,0

Hidden Fees Galore!

Prós: Car was fine, but tons of hidden fees.

Contras: They charged me $50 for required insurance. I was so pissed off.

Avaliado em jan 2018

avaliação de
6,0

Contras: Man at counter told us local gas prices were more than they actually were. We would have gassed it up ourselves, had we been given accurate info.

Avaliado em jul 2017

avaliação de
3,2

Contras: 80 hour wait, even after reservation from days before

Avaliado em jun 2017

avaliação de
5,6

Check your receipt

Contras: Dollar didn't bill me the rate I'd booked through Kayak, they overcharged me, misled me about needing insurance and also misled me about the price of the insurance. Basically tried to milk extra money out of me every chance they had.

Avaliado em jun 2017

avaliação de

8ª posição

Budget

budget

6,5 Bom (119 avaliações)

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1 estação em Aeroporto de Washington, D.C. Washington Ronald Reagan

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Budget

Estações em Aeroporto de Washington, D.C. Washington Ronald Reagan

2500 National Avenue

+1 703 872 0320

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Avaliações da Budget em Aeroporto de Washington, D.C. Washington Ronald Reagan

Avaliações recentes

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Positivas
Neutras
Negativas

5,2

Prós: The suv itself was fine. It had room and was comfortable for the most part.

Contras: Did not enjoy Budget’s process. No one inspected the vehicle with me. Was handed a contract and told to pick the car at a certain spot. Had to go back to the counter to tell them of a couple of dents on the vehicle. The EZ pass only worked on certain tool lanes. Not happy.

Avaliado em jul 2019

avaliação de
5,2

Prós: Some staff seemed friendly

Contras: Ink on printer machine was practically out I cannot read my receipt. Charging a steep charge to extend rental for 2 hours. I was also charged $70 for gas!!! Drop off is confusing

Avaliado em jun 2019

avaliação de
10,0

Prós: Friendly staff, fast and easy- took less than 5 min

Avaliado em jun 2019

avaliação de
6,8

Contras: Lady at the check out counter was extremely unhelpful. She refused to show us other options which were available within our rental class despite other cars available. Despite having three children in tow she neglected to tell us they have a 29 minute grace period during drop off as we waited before

Avaliado em mar 2019

avaliação de
7,6

Prós: Staff was nice but walked around parking garage for a long time trying to locate rental area

Avaliado em mar 2019

avaliação de
3,6

Prós: Staff person assisting with our reservation was the worst!!! She was rude and unhelpful. Finally, the staff person guided us to the wrong car.

Contras: We were not provided a vehicle comperable to our reservation and for what we paid.

Avaliado em mar 2019

avaliação de
4,8

Prós: The car was clean and new.

Contras: We were charged twice for insurance once online and again at desk. We paid nearly double the price we were told from reservation on your website, staff was unfriendly at the pick up (we asked questions about charge and the person was impatient). Drop off was unfriendly. Won’t use again.

Avaliado em mar 2019

avaliação de
8,4

Rented one class, got a minivan

Prós: The minivan was in good condition

Contras: We had planned for my husband to take the rental on his business trip- but because it was a minivan, we had to change the plan, requiring us to move Our car seat base to the minivan so he could take our car, then having to switch it back in order to return the car.

Avaliado em jan 2019

avaliação de
2,0

Contras: The Budget agent did not stop the rental clock when we dropped it off but after we waited in line for 30 minutes, then charged us $22.28 (per day cost was $29) nearly 75% of the cost for an entire day for dropping the car off past the 30 minute grace period. I asked to speak to a supervisor. I was told none was available and one would call me back. No supervisor has called at all.

Avaliado em dez 2018

avaliação de
4,0

They were not Please about getting car from Kayak .

Contras: Not ready to accept Insurence which was purchased from app . Over charged for no reason . Car was not available .

Avaliado em nov 2018

avaliação de
6,8

Read your receipt!

Prós: Car was nice. Drop off process was very easy.

Contras: I got there later than expected and they didn’t have anymore intermediate cars left so they gave me an SUV. The agent originally put insurance which I asked her to remove as I would use my own. When she redid the paperwork my bill came out higher than what I had booked. The agent said it was because I didn’t pick it up at the time I said I was going to so that rate was void. I’ve never heard that before and have rented plenty of cars. It was late and I was tired and needed the car so I left. When I read the paperwork I saw it was actually because I was being charged for the SUV! I’m sure they were trying to get their money back because a lot of people in line had to be upgraded due to lack of car availability. I wish I would have taken the extra time to just read it before leaving the airport.

Avaliado em nov 2018

avaliação de
5,2

Staff Better at National Airport

Prós: Very cute car (a VW Beetle) and fairly efficient.

Contras: The whole pick-up and leaving the airport experience at National was miserable. We waited 35 minutes in a long line to get the car. There were two reps working, doing their best, but only two, until two Avis reps adjacent started helped about 3/4 of the way through our experience. Then, it was another 30 minutes to get out of the garage (really). When we finally got to the exit, the attendant, just shrugged and said, "We're busy." While the rate was very reasonable, we will be very unlikely to ever rent with Budget again (at least from this location).

Avaliado em out 2018

avaliação de

10,0

Prós: Friendly staff, fast and easy- took less than 5 min

Avaliado em jun 2019

avaliação de

6,8

Contras: Lady at the check out counter was extremely unhelpful. She refused to show us other options which were available within our rental class despite other cars available. Despite having three children in tow she neglected to tell us they have a 29 minute grace period during drop off as we waited before

Avaliado em mar 2019

avaliação de
7,6

Prós: Staff was nice but walked around parking garage for a long time trying to locate rental area

Avaliado em mar 2019

avaliação de
8,4

Rented one class, got a minivan

Prós: The minivan was in good condition

Contras: We had planned for my husband to take the rental on his business trip- but because it was a minivan, we had to change the plan, requiring us to move Our car seat base to the minivan so he could take our car, then having to switch it back in order to return the car.

Avaliado em jan 2019

avaliação de
6,8

Read your receipt!

Prós: Car was nice. Drop off process was very easy.

Contras: I got there later than expected and they didn’t have anymore intermediate cars left so they gave me an SUV. The agent originally put insurance which I asked her to remove as I would use my own. When she redid the paperwork my bill came out higher than what I had booked. The agent said it was because I didn’t pick it up at the time I said I was going to so that rate was void. I’ve never heard that before and have rented plenty of cars. It was late and I was tired and needed the car so I left. When I read the paperwork I saw it was actually because I was being charged for the SUV! I’m sure they were trying to get their money back because a lot of people in line had to be upgraded due to lack of car availability. I wish I would have taken the extra time to just read it before leaving the airport.

Avaliado em nov 2018

avaliação de

5,2

Prós: The suv itself was fine. It had room and was comfortable for the most part.

Contras: Did not enjoy Budget’s process. No one inspected the vehicle with me. Was handed a contract and told to pick the car at a certain spot. Had to go back to the counter to tell them of a couple of dents on the vehicle. The EZ pass only worked on certain tool lanes. Not happy.

Avaliado em jul 2019

avaliação de
5,2

Prós: Some staff seemed friendly

Contras: Ink on printer machine was practically out I cannot read my receipt. Charging a steep charge to extend rental for 2 hours. I was also charged $70 for gas!!! Drop off is confusing

Avaliado em jun 2019

avaliação de
3,6

Prós: Staff person assisting with our reservation was the worst!!! She was rude and unhelpful. Finally, the staff person guided us to the wrong car.

Contras: We were not provided a vehicle comperable to our reservation and for what we paid.

Avaliado em mar 2019

avaliação de
4,8

Prós: The car was clean and new.

Contras: We were charged twice for insurance once online and again at desk. We paid nearly double the price we were told from reservation on your website, staff was unfriendly at the pick up (we asked questions about charge and the person was impatient). Drop off was unfriendly. Won’t use again.

Avaliado em mar 2019

avaliação de
2,0

Contras: The Budget agent did not stop the rental clock when we dropped it off but after we waited in line for 30 minutes, then charged us $22.28 (per day cost was $29) nearly 75% of the cost for an entire day for dropping the car off past the 30 minute grace period. I asked to speak to a supervisor. I was told none was available and one would call me back. No supervisor has called at all.

Avaliado em dez 2018

avaliação de
4,0

They were not Please about getting car from Kayak .

Contras: Not ready to accept Insurence which was purchased from app . Over charged for no reason . Car was not available .

Avaliado em nov 2018

avaliação de
5,2

Staff Better at National Airport

Prós: Very cute car (a VW Beetle) and fairly efficient.

Contras: The whole pick-up and leaving the airport experience at National was miserable. We waited 35 minutes in a long line to get the car. There were two reps working, doing their best, but only two, until two Avis reps adjacent started helped about 3/4 of the way through our experience. Then, it was another 30 minutes to get out of the garage (really). When we finally got to the exit, the attendant, just shrugged and said, "We're busy." While the rate was very reasonable, we will be very unlikely to ever rent with Budget again (at least from this location).

Avaliado em out 2018

avaliação de

9ª posição

Payless

payless

6,3 Bom (79 avaliações)

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1 estação em Aeroporto de Washington, D.C. Washington Ronald Reagan

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Payless avaliações

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Payless

Estações em Aeroporto de Washington, D.C. Washington Ronald Reagan

2500 National Avenue

+1 800 729 5377

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Avaliações da Payless em Aeroporto de Washington, D.C. Washington Ronald Reagan

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Positivas
Neutras
Negativas

4,4

Prós: The car was fine, drop off was efficient

Contras: The car seat I ordered never arrived after being told by the employee it would be sent up. After waiting with my infant for 20 mins in 100 deg heat I walked back to ask for help. I was told to get it myself and no one could help me install it. I will never use Payless or any affiliates again!

Avaliado em jul 2019

avaliação de
9,6

Prós: Problem free

Avaliado em mai 2019

avaliação de
4,4

Contras: Pick up AND drop off took over an hour each. Extremely slow and incompetent staff. Would not recommend this company.

Avaliado em abr 2019

avaliação de
4,0

Prós: Check in was fast, but we were pushed to upgrade our car. I felt that was unnecessary.

Contras: The car was filthy and smelled like cigarettes. Cost was too much for what we got.

Avaliado em mar 2019

avaliação de
5,6

Contras: Service at DCA is fine. However when I booked the rental the estimate was 337.00. My credit card was charged 581.00. I have called Payless 3 times and still am unable to get an explanation or even an itemized receipt. This is unacceptable.

Avaliado em fev 2019

avaliação de
5,2

Prós: The car was nice and clean

Contras: It was very difficult to find in the DC airport. The signage was very unclear as to how to get to the counter, then also, where to go once you checked in. The return was much easier. I also ended up paying double what I was quoted at because of the insurance on the vehicle.

Avaliado em fev 2019

avaliação de
9,6

Prós: Desk agent was very nice and helpful! The location at Regan at the DC airport is super close to the terminal and I got in and out quickly

Contras: The drop off was just a bit disorganized it seemed but I was still on my way to my flight pretty quickly.

Avaliado em fev 2019

avaliação de
5,2

fuel service charge for car with full tank of gas

Prós: the car was good

Contras: Immediately prior to returning the vehicle, i went to a gas station close to the airport to fill the tank. Upon returning the vehicle I saw a fuel service charge on my receipt. When I asked about it I was told the tank was not full, even as I was looking directly at the indicator which clearly demonstrated it was. After some arguing a manager made a note on my receipt to have the fuel charge removed, but told me to go talk to the service counter - which would have required standing in a long line. I left and am calling my credit card company regarding the fraudulent fuel charge.

Avaliado em dez 2018

avaliação de
2,0

Prós: The price qouted was not the price charged.

Avaliado em dez 2018

avaliação de
10,0

Prós: Great customer service. Provided an upgrade when my booked car was not available.

Avaliado em dez 2018

avaliação de
2,0

Contras: Even though I had a reservation, Payless did not have any cars available upon my arrival at Reagan. I will never use Payless again.

Avaliado em out 2018

avaliação de
7,2

DCA Payless - limitless limitatuons

Prós: Drop off process was good. Rental clean and handled well

Contras: Computer problems and agents lack of knowledge caused extraordinarily long checkin in. Agent didn’t know how to enter data into computer which caused it to lock up. Avis agent, with immediately adjacent computer had no problems but could not use his Avis computer for Payless (same company) rental? Why is this? Should fix this.

Avaliado em set 2018

avaliação de

9,6

Prós: Problem free

Avaliado em mai 2019

avaliação de
9,6

Prós: Desk agent was very nice and helpful! The location at Regan at the DC airport is super close to the terminal and I got in and out quickly

Contras: The drop off was just a bit disorganized it seemed but I was still on my way to my flight pretty quickly.

Avaliado em fev 2019

avaliação de
10,0

Prós: Great customer service. Provided an upgrade when my booked car was not available.

Avaliado em dez 2018

avaliação de

7,2

DCA Payless - limitless limitatuons

Prós: Drop off process was good. Rental clean and handled well

Contras: Computer problems and agents lack of knowledge caused extraordinarily long checkin in. Agent didn’t know how to enter data into computer which caused it to lock up. Avis agent, with immediately adjacent computer had no problems but could not use his Avis computer for Payless (same company) rental? Why is this? Should fix this.

Avaliado em set 2018

avaliação de

4,4

Prós: The car was fine, drop off was efficient

Contras: The car seat I ordered never arrived after being told by the employee it would be sent up. After waiting with my infant for 20 mins in 100 deg heat I walked back to ask for help. I was told to get it myself and no one could help me install it. I will never use Payless or any affiliates again!

Avaliado em jul 2019

avaliação de
4,4

Contras: Pick up AND drop off took over an hour each. Extremely slow and incompetent staff. Would not recommend this company.

Avaliado em abr 2019

avaliação de
4,0

Prós: Check in was fast, but we were pushed to upgrade our car. I felt that was unnecessary.

Contras: The car was filthy and smelled like cigarettes. Cost was too much for what we got.

Avaliado em mar 2019

avaliação de
5,6

Contras: Service at DCA is fine. However when I booked the rental the estimate was 337.00. My credit card was charged 581.00. I have called Payless 3 times and still am unable to get an explanation or even an itemized receipt. This is unacceptable.

Avaliado em fev 2019

avaliação de
5,2

Prós: The car was nice and clean

Contras: It was very difficult to find in the DC airport. The signage was very unclear as to how to get to the counter, then also, where to go once you checked in. The return was much easier. I also ended up paying double what I was quoted at because of the insurance on the vehicle.

Avaliado em fev 2019

avaliação de
5,2

fuel service charge for car with full tank of gas

Prós: the car was good

Contras: Immediately prior to returning the vehicle, i went to a gas station close to the airport to fill the tank. Upon returning the vehicle I saw a fuel service charge on my receipt. When I asked about it I was told the tank was not full, even as I was looking directly at the indicator which clearly demonstrated it was. After some arguing a manager made a note on my receipt to have the fuel charge removed, but told me to go talk to the service counter - which would have required standing in a long line. I left and am calling my credit card company regarding the fraudulent fuel charge.

Avaliado em dez 2018

avaliação de
2,0

Prós: The price qouted was not the price charged.

Avaliado em dez 2018

avaliação de
2,0

Contras: Even though I had a reservation, Payless did not have any cars available upon my arrival at Reagan. I will never use Payless again.

Avaliado em out 2018

avaliação de

10ª posição

E-Z Rent-A-Car

5,6 Razoável (28 avaliações)

Ver avaliações

1 estação em Aeroporto de Washington, D.C. Washington Ronald Reagan

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E-Z Rent-A-Car avaliações

Locais de aluguer

E-Z Rent-A-Car

Estações em Aeroporto de Washington, D.C. Washington Ronald Reagan

2600 Jefferson Davis HWY

+1 703 838 1666

Todas as E-Z Rent-A-Car avaliações

Avaliações da E-Z Rent-A-Car em Aeroporto de Washington, D.C. Washington Ronald Reagan

Avaliações recentes

Todas as avaliações
Positivas
Neutras
Negativas

7,6

Contras: The car smelled like body odor

Avaliado em mai 2019

avaliação de
7,6

A little awkward on the pick up

Prós: Car was nice and clean. People were nice

Contras: Awkward meeting point for off airport pickup. Pretty slow process vs some of the name brands

Avaliado em set 2018

avaliação de
3,2

one of the worst car rental experiences I've had

Prós: The car was pretty clean and drove decently. There were no major dents or scratches.

Contras: Pick up was done with an agent that was a bit less than friendly. The car was in desperate need of an oil change and tune-up. Drop off was even worse! The man that did The Returned was abrupt and barely willing to help me in any way with my luggage or anything else. The woman who was driving the shuttle for me back to the airport insisted that I get out in spite of the cold weather and walk so that she didn't have to be inconvenienced by dropping me off at the normal stop. It was cold, I was hauling three pieces of luggage and it only made my experience that much worse! One of the three gentlemen who were on the shuttle who have been picked up at the stop (and had waited far longer than they had expected) called this service "not so ez" car rental. I now understand why he called it that. I won't rent with this service again.

Avaliado em mar 2018

avaliação de
2,0

They closed early and stranded us at the airport

Contras: Our airplane was slightly delayed but still arrived before midnight which is when E-Z rent-A-car closes. But for whatever reason they decided to close at 11PM, before we even landed, which left us stranded and looking for an available car rental at the airport when all other agencies were closing soon. Fortunately we did find one but ended up spending nearly 7 times as much for the car. I have half a mind to file a complaint with the BBB and get EZ to pay for this since it's their fault we were left in that situation. I will NEVER rent a car with them again.

Avaliado em fev 2018

avaliação de
2,0

Prós: Nothing, EZ rental seems like a scam did not pick up rental

Contras: They do not properly inform customers and try to add hidden charges.

Avaliado em fev 2018

avaliação de
2,0

Missing Car

Prós: When I arrived, no car was available. I had to rent a car from another company at a much higher price due to the last-minute change.

Avaliado em fev 2018

avaliação de
10,0

Quick and easy

Prós: The vehicle was newer and got great fuel mileage. Car was clean and ready to go when we arrived. Staff was great as well including the shuttle driver.

Avaliado em fev 2018

avaliação de
6,0

Would pay extra at a competitor next time

Prós: We received a Chevy Cruz and it was very roomy and clean. The price was right but the check-in experience made it an uncomfortable experience. The expectation that I would carry around my personal auto insurance policy is outrageous. I just happened to have an app with my insurance company on my phone showing my name which prevented me from having to pay for the EZ car rental protection plan. I’m a frequent renter of cars and this was a first. Outrageous! We waited over 30 minutes for the shuttle to pick us up at DCA but ended up taking a ride from the hotel next door or would have missed our appointment that we had to rent the car for. My advice is to pay a little extra and be treated fairly and honestly.

Avaliado em fev 2018

avaliação de
8,8

Prós: I liked the price. There was only 2 other people in line when I went to go pick it up. The process was quick and easy. Drop off was quick.

Contras: I found orange peels and a fake nail in the seat. Location is a little out of the way, but the price and ease made it worth it.

Avaliado em jan 2018

avaliação de
4,0

Not at DCA!

Contras: You had to take a shuttle from DCA and they weren't answering their phone when we tried to call to figure out how to get the shuttle.

Avaliado em jan 2018

avaliação de
3,6

Rude staff, dirty car

Prós: Quick pick up and drop off, also cheap price.

Contras: The agent was rude and the car was dirty upon pick up. It seems as if it wasn't washed and the interior had a lot of mud smears. You get what you pay for.

Avaliado em jan 2018

avaliação de
5,6

car was not in good conditions

Prós: Distance of the car shop One of the workers was really nice and efficient

Contras: The car the gave us was not in good conditions at all, in fact it was not safe, the car had an engine problem, tire problem and collision lights issue. The attention and service they first gave us was not pleasant, the girl on the front desk was not helpful at all.

Avaliado em dez 2017

avaliação de

10,0

Quick and easy

Prós: The vehicle was newer and got great fuel mileage. Car was clean and ready to go when we arrived. Staff was great as well including the shuttle driver.

Avaliado em fev 2018

avaliação de
8,8

Prós: I liked the price. There was only 2 other people in line when I went to go pick it up. The process was quick and easy. Drop off was quick.

Contras: I found orange peels and a fake nail in the seat. Location is a little out of the way, but the price and ease made it worth it.

Avaliado em jan 2018

avaliação de

7,6

Contras: The car smelled like body odor

Avaliado em mai 2019

avaliação de
7,6

A little awkward on the pick up

Prós: Car was nice and clean. People were nice

Contras: Awkward meeting point for off airport pickup. Pretty slow process vs some of the name brands

Avaliado em set 2018

avaliação de

3,2

one of the worst car rental experiences I've had

Prós: The car was pretty clean and drove decently. There were no major dents or scratches.

Contras: Pick up was done with an agent that was a bit less than friendly. The car was in desperate need of an oil change and tune-up. Drop off was even worse! The man that did The Returned was abrupt and barely willing to help me in any way with my luggage or anything else. The woman who was driving the shuttle for me back to the airport insisted that I get out in spite of the cold weather and walk so that she didn't have to be inconvenienced by dropping me off at the normal stop. It was cold, I was hauling three pieces of luggage and it only made my experience that much worse! One of the three gentlemen who were on the shuttle who have been picked up at the stop (and had waited far longer than they had expected) called this service "not so ez" car rental. I now understand why he called it that. I won't rent with this service again.

Avaliado em mar 2018

avaliação de
2,0

They closed early and stranded us at the airport

Contras: Our airplane was slightly delayed but still arrived before midnight which is when E-Z rent-A-car closes. But for whatever reason they decided to close at 11PM, before we even landed, which left us stranded and looking for an available car rental at the airport when all other agencies were closing soon. Fortunately we did find one but ended up spending nearly 7 times as much for the car. I have half a mind to file a complaint with the BBB and get EZ to pay for this since it's their fault we were left in that situation. I will NEVER rent a car with them again.

Avaliado em fev 2018

avaliação de
2,0

Prós: Nothing, EZ rental seems like a scam did not pick up rental

Contras: They do not properly inform customers and try to add hidden charges.

Avaliado em fev 2018

avaliação de
2,0

Missing Car

Prós: When I arrived, no car was available. I had to rent a car from another company at a much higher price due to the last-minute change.

Avaliado em fev 2018

avaliação de
6,0

Would pay extra at a competitor next time

Prós: We received a Chevy Cruz and it was very roomy and clean. The price was right but the check-in experience made it an uncomfortable experience. The expectation that I would carry around my personal auto insurance policy is outrageous. I just happened to have an app with my insurance company on my phone showing my name which prevented me from having to pay for the EZ car rental protection plan. I’m a frequent renter of cars and this was a first. Outrageous! We waited over 30 minutes for the shuttle to pick us up at DCA but ended up taking a ride from the hotel next door or would have missed our appointment that we had to rent the car for. My advice is to pay a little extra and be treated fairly and honestly.

Avaliado em fev 2018

avaliação de
4,0

Not at DCA!

Contras: You had to take a shuttle from DCA and they weren't answering their phone when we tried to call to figure out how to get the shuttle.

Avaliado em jan 2018

avaliação de
3,6

Rude staff, dirty car

Prós: Quick pick up and drop off, also cheap price.

Contras: The agent was rude and the car was dirty upon pick up. It seems as if it wasn't washed and the interior had a lot of mud smears. You get what you pay for.

Avaliado em jan 2018

avaliação de
5,6

car was not in good conditions

Prós: Distance of the car shop One of the workers was really nice and efficient

Contras: The car the gave us was not in good conditions at all, in fact it was not safe, the car had an engine problem, tire problem and collision lights issue. The attention and service they first gave us was not pleasant, the girl on the front desk was not helpful at all.

Avaliado em dez 2017

avaliação de

11ª posição

Advantage

advantage

5,4 Razoável (102 avaliações)

Ver avaliações

1 estação em Aeroporto de Washington, D.C. Washington Ronald Reagan

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Advantage avaliações

Locais de aluguer

Advantage

Estações em Aeroporto de Washington, D.C. Washington Ronald Reagan

2600 Jefferson Davis HWY

+1 703 838 1666

Todas as Advantage avaliações

Avaliações da Advantage em Aeroporto de Washington, D.C. Washington Ronald Reagan

Avaliações recentes

Todas as avaliações
Positivas
Neutras
Negativas

6,8

Prós: Drop off and pick-up were smooth and quick. Car was reasonably clean and got me where I needed to go.

Contras: At DCA, the Advantage office is off-airport, separate even from the other rental agencies. A lot of conflicting information regarding the shuttle was given by various employees. Outsourced customer service was completely useless for local information, e.g. shuttle schedules and office hours.

Avaliado em jul 2019

avaliação de
7,6

Contras: Better trained staff who clearly understand and communicate company policy. Read the contract!!

Avaliado em jun 2019

avaliação de
2,0

Prós: Horrible service, bad cars, and sneaky fees with no invoice.

Contras: Everything

Avaliado em mai 2019

avaliação de
2,4

Prós: The staff is slow, lethargic and do not value customers time. Pickup and dropoff is very slow and confusing. Vehicles are functional but old and uncomfortable. Skip this location and company altogether.

Contras: Shut down the location. Noone should be renting from Advantage.

Avaliado em abr 2019

avaliação de
6,0

Contras: The staff

Avaliado em mar 2019

avaliação de
8,4

Excellent Rental on a Snowbound Day in DC

Prós: Good value, pick up and drop off were excellent on a very cold day with very heavy snowfall.

Contras: The discomfort of driving a small and light weight vehicle on a cold day with unusually heavy snowfall in Washington DC. The car handled itself well.

Avaliado em jan 2019

avaliação de
10,0

Prós: Top of the line minivan product.

Contras: It wasn't clear (and seemingly could not be) whether to use the Allianz third party insurance offered by the web site or if Advantage had some product.

Avaliado em dez 2018

avaliação de
6,0

Mediocre rental

Prós: Drop off was quicker and easier than most companies.

Contras: When I picked up it was dark and the person at the desk merely clicked the unlock button to show me where the car was in the parking lot. It was far too dark for me to be able to inspect the car. When I got on the road, I discovered that the windshield wipers were terrible and almost immediately the tire pressure warning came on for the right front tire. Not impressed with the upkeep of the vehicle or the service at pickup.

Avaliado em dez 2018

avaliação de
2,0

Bad!!!!

Prós: We only liked that they offered a suv instead of a car!

Contras: They didn't explain the contract very well. So they charge your card for a deposit and you don't get it back till you return the car. The windshield wipers were very poor and we couldn't see well while it was raining. Poor maintance on the vehicle. The establishment was pretty messy!

Avaliado em nov 2018

avaliação de
4,0

Prós: price but I would pay more for better quality

Contras: the agent who initially handled my reservation left the desk for five minutes and I had to get my car key from a different agent, who then didn’t give me any information on where exactly my car was in the lot. in addition, the car I rented had multiple issues: there was only 2/3 of a tank of gas before I left the lot, one of the tires had low air (likely due to the fact that the air nozzle was missing), and the sensor that indicated low tire pressure was on the wrong tire (it said that the right rear had low tire pressure but it was actually the right front). I raised the lack of a full gas tank and tire issue with the attendant who I’m not sure took my concerns seriously. definitely worth paying a little more for better quality service and car at a different rental car company.

Avaliado em nov 2018

avaliação de
2,0

Contras: Closed 30 min earlier than posted, I never got my rental

Avaliado em out 2018

avaliação de
2,8

Contras: Didn’t have the car we reserved; we were not the only ones this happened to. Was not clear with pricing. Was not timely. This is an off airport lot, separate from all other rental companies. Overall confusion and chaos.

Avaliado em out 2018

avaliação de

10,0

Prós: Top of the line minivan product.

Contras: It wasn't clear (and seemingly could not be) whether to use the Allianz third party insurance offered by the web site or if Advantage had some product.

Avaliado em dez 2018

avaliação de

6,8

Prós: Drop off and pick-up were smooth and quick. Car was reasonably clean and got me where I needed to go.

Contras: At DCA, the Advantage office is off-airport, separate even from the other rental agencies. A lot of conflicting information regarding the shuttle was given by various employees. Outsourced customer service was completely useless for local information, e.g. shuttle schedules and office hours.

Avaliado em jul 2019

avaliação de
7,6

Contras: Better trained staff who clearly understand and communicate company policy. Read the contract!!

Avaliado em jun 2019

avaliação de
8,4

Excellent Rental on a Snowbound Day in DC

Prós: Good value, pick up and drop off were excellent on a very cold day with very heavy snowfall.

Contras: The discomfort of driving a small and light weight vehicle on a cold day with unusually heavy snowfall in Washington DC. The car handled itself well.

Avaliado em jan 2019

avaliação de

2,0

Prós: Horrible service, bad cars, and sneaky fees with no invoice.

Contras: Everything

Avaliado em mai 2019

avaliação de
2,4

Prós: The staff is slow, lethargic and do not value customers time. Pickup and dropoff is very slow and confusing. Vehicles are functional but old and uncomfortable. Skip this location and company altogether.

Contras: Shut down the location. Noone should be renting from Advantage.

Avaliado em abr 2019

avaliação de
6,0

Contras: The staff

Avaliado em mar 2019

avaliação de
6,0

Mediocre rental

Prós: Drop off was quicker and easier than most companies.

Contras: When I picked up it was dark and the person at the desk merely clicked the unlock button to show me where the car was in the parking lot. It was far too dark for me to be able to inspect the car. When I got on the road, I discovered that the windshield wipers were terrible and almost immediately the tire pressure warning came on for the right front tire. Not impressed with the upkeep of the vehicle or the service at pickup.

Avaliado em dez 2018

avaliação de
2,0

Bad!!!!

Prós: We only liked that they offered a suv instead of a car!

Contras: They didn't explain the contract very well. So they charge your card for a deposit and you don't get it back till you return the car. The windshield wipers were very poor and we couldn't see well while it was raining. Poor maintance on the vehicle. The establishment was pretty messy!

Avaliado em nov 2018

avaliação de
4,0

Prós: price but I would pay more for better quality

Contras: the agent who initially handled my reservation left the desk for five minutes and I had to get my car key from a different agent, who then didn’t give me any information on where exactly my car was in the lot. in addition, the car I rented had multiple issues: there was only 2/3 of a tank of gas before I left the lot, one of the tires had low air (likely due to the fact that the air nozzle was missing), and the sensor that indicated low tire pressure was on the wrong tire (it said that the right rear had low tire pressure but it was actually the right front). I raised the lack of a full gas tank and tire issue with the attendant who I’m not sure took my concerns seriously. definitely worth paying a little more for better quality service and car at a different rental car company.

Avaliado em nov 2018

avaliação de
2,0

Contras: Closed 30 min earlier than posted, I never got my rental

Avaliado em out 2018

avaliação de
2,8

Contras: Didn’t have the car we reserved; we were not the only ones this happened to. Was not clear with pricing. Was not timely. This is an off airport lot, separate from all other rental companies. Overall confusion and chaos.

Avaliado em out 2018

avaliação de

Sunnycars

sunnycars

2 estações em Aeroporto de Washington, D.C. Washington Ronald Reagan

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Sunnycars

Estações em Aeroporto de Washington, D.C. Washington Ronald Reagan

1 Aviation Circle

2500 National Avenue Garage A

Advance Car And Truck Rental

advance

1 estação em Aeroporto de Washington, D.C. Washington Ronald Reagan

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Advance Car And Truck Rental

Estações em Aeroporto de Washington, D.C. Washington Ronald Reagan

2600 Jefferson Davis Hwy, Arlington

+1 703 838 1666

Europcar

europcar

1 estação em Aeroporto de Washington, D.C. Washington Ronald Reagan

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Europcar

Estações em Aeroporto de Washington, D.C. Washington Ronald Reagan

Please Go To The Advantage Counter

+1 703 838 1666

keddy by Europcar

keddy

1 estação em Aeroporto de Washington, D.C. Washington Ronald Reagan

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keddy by Europcar

Estações em Aeroporto de Washington, D.C. Washington Ronald Reagan

2600 Jefferson Davis Hwy, Washington Reagan Airport

+1 703 838 1666

Rent-A-Wreck

rentawreck

1 estação em Aeroporto de Washington, D.C. Washington Ronald Reagan

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Rent-A-Wreck

Estações em Aeroporto de Washington, D.C. Washington Ronald Reagan

8800-I Peartree Village Court

7037991700

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