Avaliações recentes
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- Neutras
- Negativas
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10,0
Prós: Staff was great
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9,2
Prós: Easy pickup and drop off.
Contras: Forgot to fill the gas tank and ended up costing quite a bit extra!
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10,0
No shuttle needed
Prós: Loved the drop off being steps to all gates. Process was easy & staff was nice
Contras: Not enough parking spaces in the drop off lot
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9,6
Prós: Staff very friendly, pickup and drop-off very easy and convenient
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10,0
Prós: Super easy pick up and drop off
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6,0
Tried to hope I wouldn't notice an extra day after being 30 minutes ov
Prós: Not much
Contras: When I picked the car up, I asked what time I needed to have the car back the next day to avoid an extra day fee. I was told I had 24.5 hours. I knew it would be close, I rushed to return the car and had it back exactly at 24.5 hours. The person checking me in (The clock started inside the pickup building, not when I left the lot and stopped when I handed the keys over inside the building, not when I arrived to the airport) made a face, I figured he saw I was close to the time and didn't want to charge me for a second day. He attempted to fix it for about 10 seconds, then handed me a receipt with two days on it. I looked at it and saw that I had returned it exactly at 24.5 hours. He told me there was nothing he could do. I told him I wasn't paying since I had it back in time, and I didn't consider a Taurus a luxury car. He told me it was and that there was nothing he could do. I told him that was unacceptable. His manager walked up and asked what the problem was, I explained the issue and he fixed it immediately. The first guy said, he just didn't know how to do it. I told him, he should have asked me to wait for his manager instead of hoping I didn't notice getting charged double. They also informed me that you only get 24 hours and 29 minutes. It is late at 30 minutes. Most other companies give you an hour.
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8,0
Prós: THE SERVICE WAS GREAT.
Contras: The car was not a vehicle I would own. Grabby brakes and verry poor preformance, good economy though
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2,0
Prós: I liked the car (when I finally got it!)
Contras: When I went to pick up the car, they said it wouldn't be available for another 3-4 hours!! Then they gave me another car to take home and said they would deliver the correct one to me later. Finally got the correct one at 5:30 p.m. (for a noon rental), and by then it was too dark to load the car. I called Avis to complain, and they said I would be credited for one of the days, which didn't happen! I ended up only keeping the care two days - was too stressed out by the whole ordeal.
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6,0
Prós: Employee was friendly when he returned.
Contras: At drop-off, employee was away from the desk with no sign of when he'd be back.
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10,0
Quick and Easy
Prós: Easy to return the car and check out. Avis rep was friendly.
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7,2
Sam M was terrific
Prós: Sam M did her best to make things right for us. She called the LAX Avis and requested a refund.
Contras: I need to keep checking my bank statement to see if the refund has been processed. 24 hrs later, it had not been processed.
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10,0
Prós: Great car and easy pickup.
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10,0
Prós: Staff was great
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9,2
Prós: Easy pickup and drop off.
Contras: Forgot to fill the gas tank and ended up costing quite a bit extra!
avaliação de
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10,0
No shuttle needed
Prós: Loved the drop off being steps to all gates. Process was easy & staff was nice
Contras: Not enough parking spaces in the drop off lot
avaliação de
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9,6
Prós: Staff very friendly, pickup and drop-off very easy and convenient
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10,0
Prós: Super easy pick up and drop off
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10,0
Quick and Easy
Prós: Easy to return the car and check out. Avis rep was friendly.
avaliação de
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10,0
Prós: Great car and easy pickup.
avaliação de
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8,0
Prós: THE SERVICE WAS GREAT.
Contras: The car was not a vehicle I would own. Grabby brakes and verry poor preformance, good economy though
avaliação de
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7,2
Sam M was terrific
Prós: Sam M did her best to make things right for us. She called the LAX Avis and requested a refund.
Contras: I need to keep checking my bank statement to see if the refund has been processed. 24 hrs later, it had not been processed.
avaliação de
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6,0
Tried to hope I wouldn't notice an extra day after being 30 minutes ov
Prós: Not much
Contras: When I picked the car up, I asked what time I needed to have the car back the next day to avoid an extra day fee. I was told I had 24.5 hours. I knew it would be close, I rushed to return the car and had it back exactly at 24.5 hours. The person checking me in (The clock started inside the pickup building, not when I left the lot and stopped when I handed the keys over inside the building, not when I arrived to the airport) made a face, I figured he saw I was close to the time and didn't want to charge me for a second day. He attempted to fix it for about 10 seconds, then handed me a receipt with two days on it. I looked at it and saw that I had returned it exactly at 24.5 hours. He told me there was nothing he could do. I told him I wasn't paying since I had it back in time, and I didn't consider a Taurus a luxury car. He told me it was and that there was nothing he could do. I told him that was unacceptable. His manager walked up and asked what the problem was, I explained the issue and he fixed it immediately. The first guy said, he just didn't know how to do it. I told him, he should have asked me to wait for his manager instead of hoping I didn't notice getting charged double. They also informed me that you only get 24 hours and 29 minutes. It is late at 30 minutes. Most other companies give you an hour.
avaliação de
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2,0
Prós: I liked the car (when I finally got it!)
Contras: When I went to pick up the car, they said it wouldn't be available for another 3-4 hours!! Then they gave me another car to take home and said they would deliver the correct one to me later. Finally got the correct one at 5:30 p.m. (for a noon rental), and by then it was too dark to load the car. I called Avis to complain, and they said I would be credited for one of the days, which didn't happen! I ended up only keeping the care two days - was too stressed out by the whole ordeal.
avaliação de
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6,0
Prós: Employee was friendly when he returned.
Contras: At drop-off, employee was away from the desk with no sign of when he'd be back.
avaliação de
