Great breakfast, very good service, we got an apartment in the new house everything was perfect
Outstanding standard of the new apartments! Able to keep the room for a late check out. Some hot dishes for breakfast
Not much other than price. Actually, strangely enough the cheap bed and strange shaped bedding was surprisingly comfortable! Room was minuscule, decor was.....let's be generous and say cheap. On the positive, room was clean. The main problem was the poor service at the front desk that resulted in a very embarrassing situation.
Old hotel with character, newly renevated rooms were spacious and clean. Set evening meal on offer was good value for money. Breakfast was basic no fruit or eggs we offered
I liked everything from the moment we walked in the hotel. The staff were so friendly and helpful. Our room was gorgeous, loved the reading lights on each side of the bed. The breakfast was delicious and such a lovely room to be eating in. We are so glad we added on another night at this hotel.
The hotel had a very relaxed atmosphere and the staff were very helpful and very pleasant. I ended up staying an extra night
Great location, nice clean room, good breakfast
Very friendly manager and reception, very service oriented. central location next tot gornergrat station and general station, close to the main shopping street of Zermatt. Hotel is decorated in a personal, Art Nouveau like style, which gives it a special atmosphere. The hotel is very clean. Nice breakfast-buffet. Although very clean and luxurious, the bathroom is up for renovation. There is no possibility to shower standing up, with you hands free, as the bathroom only offers a whirlpool. The whirlpool is nice, but not always handy. The bathroom-airco is very noisy. We did not like the diner in the sister-Hotel Alex, which was suggested to us by the Manager. The food was excellent, but the atmosphere very impersonal, due to the fact that this is a -very large- hotel-restaurant.
The staff at the hotel was without exception friendly, professional, well-trained and responsive. The hotel itself is well situated in the village next to both train stations, and offers a very nice level of luxury.
Staff very helpful and accommodating, hotel conveniently located very close to railway station, amazing range of food for breakfast!
great welcome, comfortable quiet room, good location, nice breakfast with lots of variety showers difficult to use
É um hotel familiar, genericamente acolhedor, com uma decoração das zonas comuns igualmente acolhedora, uma boa relação qualidade/preço, limpo e com pessoal muito afável. As refeições são abundantes e cuidadas. A relação qualidade/preço da lista de vinhos é, talvez, a unica nota menos favorável.
O quarto era espetacular com uma vista impressionante.
Staff is extremely nice and do their best to make you enjoy your stay the most. Very nice food in the restaurant with a simple and tasty menu. Great wine selection. The design of the hotel is very winter suited, and gives a great atmosphere: warm and yet very modern. The room and all the areas of the hotel were absolutely spotless and all looks brand new and very carefully assembled. We had a great great stay and we will surely come back for our next Zermatt trip. There is direct access to slopes from the hotel on ski.
Gorgeous setting, fantastic spa, amazing food, nice location at the outskirt of Zermatt, at the start of a few major treks, and a room so romantic and sexy it would make ANYBODY fall in love.
Hotel muito confortável e localizado em região tranquila da cidade. Limpeza e o café da manhã são destaques. Ótimo custo/benef´cio.
Hotel confortavel e simpatico. Pessoal acolhedor. Cafe da manha muito farto e variado. Problemas com o sinal internet wireless.
Staff there are helpful and the computer connection in the lobby is very fast. The room is large. My room is close to the bar and so it's very noisy at night. Worse still it's close to the main road to another side of Zermatt and so the noise from cars passing by is also large enough to keep waking you up. I think staff's English is not very good and so they do not speak too much to us and do not take too much initative to help.
Location is ideal and breakfast is very tasty!
The place of the hotel. No
I enjoyed the spa a lot and the views from the hotel room. Most of the staff were quite friendly and helpful. It was also nice to have 24 hour internet access in the lobby, and the breakfast was good. The whirlpool tub is actually not a "hot" tub, it's luke warm so don't be surprised....but it's nice before and/or after sitting in the sauna. Also, the gentleman working behind the counter was not friendly. The rest of the staff was great, and I think he may have been the owner...but he seemed quite arrogant and was rude when we were checking out.
fine buffet-style breakfast,good lacation(10min. to bahnhof, 10min. to glacier paradise cableway) Rooms are cozy.
Great place. The wellness area is ver nice, large pool, great jacuzzi. The room was perfect with an incredible view on the Matterhorn. The staff at the hotel was very nice and helpful. Excellent buffet breakfast. Definitely will come back.
The junior suite was perfect. Upgraded bathrooms with a separate sink room, and even a small kitchen area! Our view over the courtyard and of the Matterhorn was spectacular. Breakfast was nice and the staff was always helpful and friendly!
Views of the Matterhorn from the back of the hotel are absolutely stunning. Breakfast very good.
the view of the restaurant, the availability of the hotel taxi to drive us to the cabin station and train station
excellent restaurant service, friendly and helpful family staff room decoration outdated, could not make refrigerator work
Staff was very friendly and helpful. Location at the edge of town made for a quiet and enjoyable stay. View from window was fabulous!
friendly efficient staff
A nice place to stay in a city that seems to have more hotels than housing units. It's a beautiful city with a lot to offer nature-wise. After a long day of hiking it was worth it to have a place to crash that was several steps up from a hostel. This is coming from a college student who is usually stingy about his money. It was rather inconvenient (and soon expensive) to charge for internet. I would expect it in a hostel but thought a hotel would offer free internet.
We had a lovely experience. The staf was superb...very warm and friendly.
Very friendly family run hotel Very far from Zermatt centre
Familly operated business and certainly aim a making visit to Zermatt the most enjoyable.
staff friendly, restaurant good as well, very good price/quality ratio
The hotel staff is frienly and very helpful. The rooms are nice and comfortable. The location of the hotel is in the middle of Zermatt.
The location of the hotel, the friedly hotel staff, good facilities and excelent service, including good meals. No
Fantastic location - in the heart of town, close to the train, ski lifts and ski rentals. Able to buy lift ticket at hotel. Very accomodating and knowlegable staff.
Spectacular room (606)---large with 2 nice balconies, one with view of the Matterhorn. Exceptional service. Very friendly staff. Luxury în the mountains. Great location in Zermatt. Enjoyed the historic charn with modern conveniences. Breakfast was delicious
We liked the decoration and furnishings of the hotel and especially the room we had. We did not eat dinner as we normally only eat a main course and the evening meal was too much for us.
Hotel staff are attentive. Nice decoration inside hotel. Good location in the village.
History of Mountaineering associated with the hotel
Very friendly and efficient staff. The room was clean and comfortable. Highly recommended!
Friendly and sophisticated
The service was excellent. The hotel was welcoming and friendly. Staff was accomodating of late departure. Spa services not on site.
A cidade de Zermatt é muito bonita, o Hotel tem uma boa localizaçao, cerca de 5/7 minutos a pé da estação de caminho de ferro. Limpo, confortável e com áreas razoáveis.
localização excelente, pertinho de tudo. Não fica nenhum funcionário, nem para te receber. Se você não acordar para o café, não fala com ninguem do hotel. Ficamos 1 dia sem água quente. Horario do café termina muito cedo 9:30hs.
The kindness of the people and the comfort of the room.
The room was perfectly decorated with a nice mix of fabrics, textures and natural wood. Two LCD digital tv's with surround sound and an ipod dock were a nice touch. The staff was always ready and willing to help answer any questions we had. Free extended check out time allowed for enjoying a full day in Zermatt on the day of check out.
Service at the Grill restaurant was a little disorganised and the restaurant was understaffed.
we like lot the spas and the food. People working at beauty spa are very polite and attentive. The water jets of in- & out-door hot tubs are powerful and playful. Each set of jets takes turn to blow water in different forms, for head and shoulder, for legs and feet, for back or whole half body. The breakfast buffet is rich and healthy. It would be nice if the hotel keep some spared jackets (or leather shoes) available, so some guests could borrow them for attending the Friday's Gala dinner (a semi-formal evening) when they, in particular, family with children/teens, are just taking the vacation in casual.
Wonderful view and beautiful room.Lovely pool. Good food for breakfast very good selection and quality.friendly helpful staff. Temperature of water in jaccusi pool wasnot warm enough
Great service, room and location Nothing; excellent hotel
the beds really not comfortable, crazily hard
Generally a very good hotel. Particularly liked the pool area.
an pleasant hotel no
Outstanding experience! Hotel personnel extremely courteous and helpful. Room was nicely furnished and very comfortable, the food was excellent both for the included breakfast buffet and for dinner. Great entertainment in the lounge, We loved this hotel and would highly recommend it.
I loved the views of the Matterhorn from the balcony of our first floor room. The swimming pool and spa facilities offered to hotel guests were excellent, especially after a day of walking nearby mountains. The basement restaurant was excellent - I'd recommend it - and the daily breakfast buffet was also very good. I would easily recommend this hotel.
The room was very comfortable with a great view. Both dining rooms were excellent. All the staff weere friendly and helpful. A little more information on the area and things to do would have been helpful
Great breakfast, the decor of the rooms with the timber covered walls was very charming. It was very clean and comfortable. Good gym and indoor pool facities.
the staff was very accommodating, the rooms comfortable and large. The staff allowed us to use the wellness center to shower after our hike, even though we had checked out. they also packed us a lunch for our hike because we left for our hike before breakfast. pricey, but all of Zermatt is pricey
Location and Facilities The price
all things nothing
Very comfortable with pleasant atmosphere and very nice staff. Ideal for relaxation.
Pleasant, helpful staff. Very good facilities & food, as described.
View was great, breakfast was very good, staff was helpful, up to date internet connection, friendly bar, good location
Great location, beautiful breakfast room and nice breakfast, very quiet, comfortable room. Room a bit small/cramped, and no view. The hotel is a bit overpriced for what it offers.
The Spa is great and we could spend a beautiful, relaxed time there. The hotel staff is very experienced and giving all the time a good service. The kitchen maybe is not the best. Our dinner was really not spectacular: the meat to hard, one carrotte and we could not see the "polenta"!
The hotel is very nice, very expensive, I think it is a poor value for money.
The staff there is excellent, and so are the amenities and services provided, they really know how to make their custoemr happy, we were there on our honeymoon and they themselves come up with surprises and add ons to our pakage to really please us. An excellent hotel, with Simple extraordinary staff, and superb rooms, the location is also good. Nothing at all....
Knowledgeable, friendly and staff, wonderful spa and pool facilities, ski boot warmers, central location of hotel, buffet breakfast, impressive old world lobby, lovely piano bar The tired and worn bedspreads
Good Service N/A
Staff very helpful. Service, room cleaning etc perfect. Guests all much enjoyed. Excellent hotel, but major downside was that only comfortable bar allowed smoking (thought banned?). All 7 of us had to use Monte Rosa (Edward's bar) each evening.
i like the hospitalaty serviess&most of pepole workink in the hotels. Room price little bed high.
the friendly and helpful staff. the pianist player on the terrace.
Tv to be with stlaite not only frinch Nothing
frindly and helpfull staff. luxury and space of the rooms. locatoin except the sound of the church bell. the hotel is close to a church. the bell of the church rings every hour four times. the sound is very louad and annoying.
The staff were welcoming and helpful, and they were patient enough to let us try our German. The room was excellent with the Matterhorn view promised. Food was very good, but it wasn't gourmet. No, nothing did not like
Breakfast is good. Afternoon tea is a bonus especially when you ae back after hiking in the region. Facilities are excellent in particular their swimming pool and sauna. So, you just don't have to worry about things to do in rainy day. Send message to customer welcoming them to the hotel and remain them of the hotel's porter service will definitely help.
One of the staff name Gucci is very friendly and polite, very satisfy with her hospitality. This is a very well maintain historical luxury hotel. Swim suit should be made available for sale in d hotel since it has swimming pool service.
the Parkhotel Beau Site was a lovely hotel. Our room was very nice with an excellent balcony overlooking the Matterhorn. The included breakfast was very good and elegantly presented. We always appreciate free internet access. It is well located, just a short walk into the heart of town. We enjoyed our stay at the Parkhotel Beau Site.
The hotel was absolutely beautiful and luxurious...first class. The staff was very attentive, professional and memorable. Overlooking Zermatt and the amazing Matterhorn, this hotel is the best hotel to stay in. It's worth the extra dollars you will spend. Only a short walk into the town center, too. Didn't stay long enough. The food was very gourmet and beautifully presented. We enjoyed sitting in the lobby each afternoon and having "tea" there with the classical music playing.
The scene was so beautiful.
The Children in spa/ pool area.
Beautiful hotel, friendly staff. Great view of the Matterhorn from the balcony. Electric car service from the train station.
The staff were excellent, helpful and attended to all our needs. Food was excellent and the massage was highly recommended No nothing
Hotel staff was exceptional. Room quality, cleanliness was first rate. Grreat view of the Matterhorn from our balcony. Exactly as advertised.
Localização, funcionários prestativos e café da manhã. Conexão de wireless e colchão da cama de casal ruins.
Localizaçao O quarto onde ficàmos tinha uma porta para outro quarto. Penso que por isso, a insonorizacao era quase nula. A ponto de acordar as 05H com o alarme do telefone do hospede ao lado.
A localização é excelente e as comodidades do hotel, assim como o atendimento atendem plenamente as expectativas.
Atendimento dos funcionários, acomodações e localização
realmente, é um lugar mágico! a recepção foi excelente, e ao chegar no quarto e avistar o matterhorn coberto de neve, foi inesquecível! todos os mínimos detalhes perfeitos!
Great hotel with spacious room and friendly staff, as well as good breakfast and location too.
Comfortable, clean, large room. Amazing shower. Good location - easy to walk from the train station. Decent breakfast.
Spa and Pool, Meals good, well located near stations. Thoughtful service such as chocs on arrival. Many rooms didn't have good views of Matterhorn etc due to other buildings. Some rooms are overlooked from Gornergrat train/busy footpath.
All rooms are facing Matterhorn and it is nice to enjoy mountain views from my room when I wake up in the morning. Many group tourists were staying at the hotel. I had to stand in line to get food at breakfast. At first it took some time to find a table for a solo traveller.
The location was ideal for me, short walk to the train station for a trip on the Glacier Express; across the street is a cable car to the mountains, and the town is also easily accessible on foot. Although I did not have a sight of the matterhorn from my room, there was a balcony with a delightful view - ideal to sit and unwind. The staff were very helpful with the bartender going out his way to make recommendations on areas of interest. Excellent experience.
O Hotel me surpreendeu, ou seja, foi melhor que o esperado. Realmente foi reformado, e muito bem reformado. Toda a decoracao de muito bom gosto com funcionarios muito bem treinados e educados.
O Desingn, conforto, tipo e qualidade dos serviços. O Restaurante acompanha o desingn do hotel muito agradável, pena que não disponha de pratos tipicos da Suiça. Aliás esse é um problema em todo o país, sofre demasiada influência gastronomica Italiana e Francesa remetendo para segundo plano os pratos tipicos da Suiça.
O hotel é muito bem localizado. Além disso, tem um design moderno, de excelente bom bosto, utilizando-se de produtos de excelente qualidade. Seu staff é atencioso, bem humorado. O SPA é uma graça. Café da manhã muito bom.
Da simpatia e profissionalismo do staf, do conforto dos quartos, da centralidade do hotel de todos os apoios que o hotel tinha : restaurante, bares , discotecas.
Trata-se de um hotel muito bom. Serviço eficiente, bons quartos, boa localização e com boas opções de alimentação. O café da manhã pode ser mais variado. Tivemos um problema com a lareira que parou de funcionar (os funcionários do hotel foram muito solícitos e gentis, mesmo assim não conseguiram repara-la).
Hotel super charmoso, muito bem localizado, lindamente decorado, café da manhã muito bom e restaurante ótimo.
Hotel moderno,design e mto confortável com bons materiais e acabamentos o barulho nos quartos dos bares,o hotel não tem computador com internet rápida para os hóspedes