Kindly and helpfull staff, large rooms, quietness, every room has bacony darkness of the room
We were placed in a room in an annexe under the tennis court. It was dark and cold. Perhaps the other rooms are better but this was by no means a room of a 4 or even 3 star hotel. Poor value for money.
the pool no
Second night we had a balcony on the fourth floor facing the Matterhorn which allowed us to take photos beginning at 5 A.M. when there were no clouds around the majestic mountain. Staff had accommodated by changing rooms for us. Breakfast was very good with a wide choice of items. Provided free parking at the bw in Tasch and shuttle from/to train in Zermatt. bw in Tasch directly across street from train station. Be sure to get a token to exit the lot when you leave your car--may take time to find a staffer to give you one if you leave it until your return from Zermatt. First night on the first floor our balcony faced waste disposal bins. The elevator is very small--one person, one bag at a time please. Located at the eastern end of Zermatt, away from the centre and most restaruants, in an almost industrial section of the town--not the best area.
The hotel is very clean and the facility is good. The staff can be more warm-hearted and the service can be better.
The service they provided was amazing, the hotel looks really classy
View of the matterhorn. Kind of lodge-like. The hotel was charming in an old and dingy kind of way. Off the beaten path.
good location, wellness area indifferent reception staff, run down in need of renovation
The rooms were spacious and comfortable. The hotel is a close walk to the train station. The pool was great for the kids. The breakfast selection was good - something for everyone. The rooms are a bit outdated; however, it was not a big issue.
The staff at the hotel was without exception friendly, professional, well-trained and responsive. The hotel itself is well situated in the village next to both train stations, and offers a very nice level of luxury.
Very friendly manager and reception, very service oriented. central location next tot gornergrat station and general station, close to the main shopping street of Zermatt. Hotel is decorated in a personal, Art Nouveau like style, which gives it a special atmosphere. The hotel is very clean. Nice breakfast-buffet. Although very clean and luxurious, the bathroom is up for renovation. There is no possibility to shower standing up, with you hands free, as the bathroom only offers a whirlpool. The whirlpool is nice, but not always handy. The bathroom-airco is very noisy. We did not like the diner in the sister-Hotel Alex, which was suggested to us by the Manager. The food was excellent, but the atmosphere very impersonal, due to the fact that this is a -very large- hotel-restaurant.
The hotel had a very relaxed atmosphere and the staff were very helpful and very pleasant. I ended up staying an extra night
Staff very helpful and accommodating, hotel conveniently located very close to railway station, amazing range of food for breakfast!
I liked everything from the moment we walked in the hotel. The staff were so friendly and helpful. Our room was gorgeous, loved the reading lights on each side of the bed. The breakfast was delicious and such a lovely room to be eating in. We are so glad we added on another night at this hotel.
Great location, nice clean room, good breakfast
great welcome, comfortable quiet room, good location, nice breakfast with lots of variety showers difficult to use
Beautiful space, sturdy industrial chic design. Very attentive service. Breakfast was included and the buffet is one of my favorites I've had. Love the theater and art gallery downstairs. Overall, even better than expected. Convenient to center of town.
É um hotel familiar, genericamente acolhedor, com uma decoração das zonas comuns igualmente acolhedora, uma boa relação qualidade/preço, limpo e com pessoal muito afável. As refeições são abundantes e cuidadas. A relação qualidade/preço da lista de vinhos é, talvez, a unica nota menos favorável.
O quarto era espetacular com uma vista impressionante.
Tv to be with stlaite not only frinch Nothing
the friendly and helpful staff. the pianist player on the terrace.
Good Service N/A
The Spa is great and we could spend a beautiful, relaxed time there. The hotel staff is very experienced and giving all the time a good service. The kitchen maybe is not the best. Our dinner was really not spectacular: the meat to hard, one carrotte and we could not see the "polenta"!
The staff there is excellent, and so are the amenities and services provided, they really know how to make their custoemr happy, we were there on our honeymoon and they themselves come up with surprises and add ons to our pakage to really please us. An excellent hotel, with Simple extraordinary staff, and superb rooms, the location is also good. Nothing at all....
frindly and helpfull staff. luxury and space of the rooms. locatoin except the sound of the church bell. the hotel is close to a church. the bell of the church rings every hour four times. the sound is very louad and annoying.
i like the hospitalaty serviess&most of pepole workink in the hotels. Room price little bed high.
Staff very helpful. Service, room cleaning etc perfect. Guests all much enjoyed. Excellent hotel, but major downside was that only comfortable bar allowed smoking (thought banned?). All 7 of us had to use Monte Rosa (Edward's bar) each evening.
Knowledgeable, friendly and staff, wonderful spa and pool facilities, ski boot warmers, central location of hotel, buffet breakfast, impressive old world lobby, lovely piano bar The tired and worn bedspreads
The hotel is very nice, very expensive, I think it is a poor value for money.
Hotel super charmoso, muito bem localizado, lindamente decorado, café da manhã muito bom e restaurante ótimo.
Hotel moderno,design e mto confortável com bons materiais e acabamentos o barulho nos quartos dos bares,o hotel não tem computador com internet rápida para os hóspedes
Da simpatia e profissionalismo do staf, do conforto dos quartos, da centralidade do hotel de todos os apoios que o hotel tinha : restaurante, bares , discotecas.
O hotel é muito bem localizado. Além disso, tem um design moderno, de excelente bom bosto, utilizando-se de produtos de excelente qualidade. Seu staff é atencioso, bem humorado. O SPA é uma graça. Café da manhã muito bom.
O Hotel me surpreendeu, ou seja, foi melhor que o esperado. Realmente foi reformado, e muito bem reformado. Toda a decoracao de muito bom gosto com funcionarios muito bem treinados e educados.
O Desingn, conforto, tipo e qualidade dos serviços. O Restaurante acompanha o desingn do hotel muito agradável, pena que não disponha de pratos tipicos da Suiça. Aliás esse é um problema em todo o país, sofre demasiada influência gastronomica Italiana e Francesa remetendo para segundo plano os pratos tipicos da Suiça.
Trata-se de um hotel muito bom. Serviço eficiente, bons quartos, boa localização e com boas opções de alimentação. O café da manhã pode ser mais variado. Tivemos um problema com a lareira que parou de funcionar (os funcionários do hotel foram muito solícitos e gentis, mesmo assim não conseguiram repara-la).
A nice little place to stay. The room was very small and very old, but served its purpose. The hotel was not as easy to find as it would seem. The address seems as though it should be on the street listed in the address, but the hotel is actually 50 meters off the street down a small alley and behind another house. The most unacceptable aspect of our stay was that the hotel has a locked gate that closes at 9pm. If you expect to arrive later at night, don't book this hotel or you will be locked out.
Hotel staff were very friendly and helpful. Breakfast selection was good. Rooms are reasonable in size but with comfortable beds. Hotel is quite convenient to the Train station. Nothing noted
The hotel is quiet, nice and well managed.
The staff were ever so helpful and the breakfast was really good and the room was small but very comfortable for our stay. I was booked into a room with a balcony but I didn't get the balcony but that didn't affect our stay. It wasn't until after the first night that I remembered this.
It was very nice, but 190 CHF for one night in a tiny apartment (we booked the hotel) was a bit too much, we had to take it because it was a concert weekend.I would have taken it for much longer, its adequate for a holiday but WAY too expensive for what it is on a special weekend. The price was exagerated just because of the festival. But everyone was doing the same so i guess its only fair....
Good location, 5 min to the train station. Very, very small rooms. No way to control temperature of water in shower! Wi-Fi signal in room was very low. And very expensive, but it's Zermatt ;)
Good value overall, reasonable breakfast, close to rail station and shops access from street not well signed (should be done better on website). spa open just 4hr per day
Near the train station.
the staff were excellent ,the setting was beautifull , the facilities impecable
The friendliness and competence of the staff was excellent and in my opinion they were what set this hotel apart in addition to the unique design of the hotel in comparison to the rest of Zermatt. The staff was exceptional and the hotel design unique but the facilities and value for money proposition were average at best.
The hotel was absolutely beautiful and in a great location with great views. I stayed in the smallest room with view towards the rock but it was pleasant nonetheless. I regret not swimming in the pool until the very last night of my trip as it was a most beautful pool which also had an outdoor part that had views of the Matterhorn. The breakfast was delicious and had a wide selection. Everything was clean and modern. The hotel also arranged pick-up and drop-off at the train station which was great. Enjoyed going in through the tunnel a lot. I would love to go back there! I feel that the staff could have been a bit more friendly. But perhaps that is only the Swiss character? They were however very helpful and service was very good so I have no complaints at all.
The friendlyness of the staff who were eager to assist with anything.
The staff are fantastic. The hotel is perfectly situated. The combination of both the staff and hotel make the Omnia an unbeatable combination. I'm weary to tell anyone about this secret!
Exceed expectation. Really good and the breakfast was great.
I loved the architecture and design, the staff, the attention to detail, the food, the views, the pool and spa. This is possibly the best hotel we have ever stayed in (and we've stayed in places like Qualia on Hamilton Island, Australia). I was in seventh heaven. The beds had no bounce and it was hard to cool the room for sleeping comfort.
Every detail outstanding from the building to the staff and the food. No negative comments to make
Location close to the train station is good; very convenient. Good breakfast spread and warm & friendly staff. Would stay there again.
Hotel and staff were fine and the breakfast was good. The location was very convenient as it was near the train station. The view from the balcony was excellent. The bed was very uncomfortable as it was essentially a foam mattress with no support.
The staff was very friendly and helpfull. South Africa is a friendly country so we feld at home. Thank you it was great. N/A
location is excellent. Breakfast is good.
The Hotel is very near to the railway station and its a decent and nice one to stay. I must say that its a good choice for any couple/family.Only....I felt that the price is on a higher side. May be because of the season time..else just perfect.
The hotel is in easy walking distance from the train station. The front desk staff was excellent, very friendly and offered excellent suggestions for sightseeing and restaurants. The room was spacious with a new flat screen TV.
Excellent room, knowledgeable staff, quiet location
Great location right in the heart of beautiful Zermatt. Lovely room with balcony. Staff all spoke very good English. Beautiful building very tastefully presented. Highly recommended. No refrigerater in the room. No guest laundry facilities.
Location and views are amazing. You can get pretty much anything you want or need within 400 feet. Breakfast is always a plus and got the day started on a high note. There is wifi included in your rate, but it was spotty. The router was right outside my room but only worked if you say by the door or in the hallway.
staff helpful near to centre station tourist spots breakfast limited choice as other best western hotel chain
The hotel service room facilities and location are quite good.
The staff were excellent, helpful and attended to all our needs. Food was excellent and the massage was highly recommended No nothing
The staff were welcoming and helpful, and they were patient enough to let us try our German. The room was excellent with the Matterhorn view promised. Food was very good, but it wasn't gourmet. No, nothing did not like
The hotel was absolutely beautiful and luxurious...first class. The staff was very attentive, professional and memorable. Overlooking Zermatt and the amazing Matterhorn, this hotel is the best hotel to stay in. It's worth the extra dollars you will spend. Only a short walk into the town center, too. Didn't stay long enough. The food was very gourmet and beautifully presented. We enjoyed sitting in the lobby each afternoon and having "tea" there with the classical music playing.
Breakfast is good. Afternoon tea is a bonus especially when you ae back after hiking in the region. Facilities are excellent in particular their swimming pool and sauna. So, you just don't have to worry about things to do in rainy day. Send message to customer welcoming them to the hotel and remain them of the hotel's porter service will definitely help.
One of the staff name Gucci is very friendly and polite, very satisfy with her hospitality. This is a very well maintain historical luxury hotel. Swim suit should be made available for sale in d hotel since it has swimming pool service.
The scene was so beautiful.
Hotel staff was exceptional. Room quality, cleanliness was first rate. Grreat view of the Matterhorn from our balcony. Exactly as advertised.
the Parkhotel Beau Site was a lovely hotel. Our room was very nice with an excellent balcony overlooking the Matterhorn. The included breakfast was very good and elegantly presented. We always appreciate free internet access. It is well located, just a short walk into the heart of town. We enjoyed our stay at the Parkhotel Beau Site.
The Children in spa/ pool area.
Beautiful hotel, friendly staff. Great view of the Matterhorn from the balcony. Electric car service from the train station.
It is a nice hotel. Very good if you are traveling in a group. Cleaning charges are a bit high.
hotel is in a great location for train station & mountain railway,room was a very good size Pool was a great size but the coldest i have ever swam in.There is a steep slope to the entrance of the hotel which was slippery in the snow!
The people who work at the hotel was great. The location is nice, near to the train station and near to the gornergrat station. The breakfast was very nice. The room was old. It needs a reformation (upgrade).
It was located centrally between Railway Station and main shopping area I needed to extend my stay by one day. The receptionist couldn't extend at same rate (obviously quite a bit lower than rack rate) and requested that I rebook via internet - which I did (and got a lower rate). The receptionist could have had more authority or been more helpful.
the view from our room of the matterhorn was fantastic . the food was very good. the staff were very nice. being from the U.S. we only spoke english (our fault) but there were no english t.v. stations. . there was no thermostat to regulate the room temp. had to open back door to cool. beds not the best for loving.
The apartment was just what we needed with ateenage son to give us all some privacy.
location and size of appartment The advertised restaurant was closed and the standard of the hotel was way below expectations
Very close to train station and easy to take the train for glacier express 3th bed room was sitting room without inform in advance. Not fair for customer
Short walking distance if you come by train. Excellent location if you are looking for some evening fun - close to the centre. Three minutes walking to the main ski lift Gornegrat Station. Ski bus, if needed for other ski lifts, almost beside the hotel. Very friendly staff. Nice pool and sauna for afternoon hours. Very good buffet breakfast. I really enjoyed my holiday in this hotel.
the location is the only and one good point of this hotel. 1. I've read through booking.com that the pool is warm and the sauna is good but,,the pool was not warm and i should pay 15scf/person for the sauna. 2. the man staff who is in reception is not good at all. I booked 3 nights but he thought 2 nights...so he called police while I was coming back from other spar. I got a phone call from police(never in my life) that the police was searching me and my family. When I got hotel, he(man staff,,,daniel? he shouted me and made my family scared...) Finally I showed my reservation confirmation which written 3 nights but he said, 'i don't care because the paper i have shows me just 2 nights' I asked to him to check another paper,,,,then he found another night but he never say sorry! 3. cleaning fee 150f
Localizaçao O quarto onde ficàmos tinha uma porta para outro quarto. Penso que por isso, a insonorizacao era quase nula. A ponto de acordar as 05H com o alarme do telefone do hospede ao lado.
Atendimento dos funcionários, acomodações e localização
realmente, é um lugar mágico! a recepção foi excelente, e ao chegar no quarto e avistar o matterhorn coberto de neve, foi inesquecível! todos os mínimos detalhes perfeitos!
A localização é excelente e as comodidades do hotel, assim como o atendimento atendem plenamente as expectativas.
Localização, funcionários prestativos e café da manhã. Conexão de wireless e colchão da cama de casal ruins.
Dos antendentes que eram gentis e prestativos. Um deles, inclusive, falava portugês (Antônio).
O atendimento efetuado pelo recepcionista sr. Antonio foi extremamente atencioso. O hotel é pequeno e a fachada não está sintonizada com o redor, os quartos são simples mas a sala de refeições é acolhedora, o café da manhã é bom e a localização é adequada.
água fria ou morna disponível na recepção. Excelente café da manhã. Prepare um mapa para chegar ao hotel ou pegue um "taxi elétrico"
Da limpeza, da ampla gama de canais de tv, do atendimento da recepcao. Posicionar a televisao mais para o alto e que seja um pouco maior.
O hotel é muito bem localizado com acesso fácil. O café da manhã é muito bom!
Acima de tudo do profissionalismo e simpatia do staf, tambem do preço e da tranquilidade do sitio do hotel! Os espaço dos quartos que me pareceu pequeno.
Todo é bom neste hotel.
Pequeno mas aconchegante.
Outstanding experience! Hotel personnel extremely courteous and helpful. Room was nicely furnished and very comfortable, the food was excellent both for the included breakfast buffet and for dinner. Great entertainment in the lounge, We loved this hotel and would highly recommend it.
Wonderful view and beautiful room.Lovely pool. Good food for breakfast very good selection and quality.friendly helpful staff. Temperature of water in jaccusi pool wasnot warm enough
Service at the Grill restaurant was a little disorganised and the restaurant was understaffed.
we like lot the spas and the food. People working at beauty spa are very polite and attentive. The water jets of in- & out-door hot tubs are powerful and playful. Each set of jets takes turn to blow water in different forms, for head and shoulder, for legs and feet, for back or whole half body. The breakfast buffet is rich and healthy. It would be nice if the hotel keep some spared jackets (or leather shoes) available, so some guests could borrow them for attending the Friday's Gala dinner (a semi-formal evening) when they, in particular, family with children/teens, are just taking the vacation in casual.
the beds really not comfortable, crazily hard
Great service, room and location Nothing; excellent hotel
The kindness of the people and the comfort of the room.
an pleasant hotel no
The room was perfectly decorated with a nice mix of fabrics, textures and natural wood. Two LCD digital tv's with surround sound and an ipod dock were a nice touch. The staff was always ready and willing to help answer any questions we had. Free extended check out time allowed for enjoying a full day in Zermatt on the day of check out.
Generally a very good hotel. Particularly liked the pool area.