Prós: Fantastic location, super clean, incredible ammenities and decor, best breakfast in Zermatt served in your own room. It's like being in your own home in Zermatt. Staff is second to none! Excellent, attentive staff that bends over backward to help you with any question or need you may have.
Prós: Rooms were very clean, staff was helpful and kind and the spa and wellness facility was very nice. The breakfast was also delicious.
This is probably among the nicest places to stay in Zermatt. We stayed only one night, and regret it was such a short visit. The staff was helpful with every question we had. The room was the real star, though, and wow what an amazing setup. Very slick bathroom and sitting area on the lower level, followed by a quiet bedroom on the upper level. We loved everything about the design, and getting to/from the hotel (even with 32 kg of luggage in tow) was never a problem. We will definitely stay here again!
Prós: The room was fantastic - like having our own small apartment. It was split onto two levels, and the bedroom had a skylight. This place is hard to beat: excellent location (close to the train station), friendly staff and an awesome room!
Contras: The fact that we could only stay one night!
Hotel post was incredible from the moment we stepped off the train and had the golf carts pick up our bags to the moment we left our bags in storage on our last day to do the gondola rides to the top of Matterhorn. The staff were helpful and excellent- the rooms are better then promised and the breakfasts and dinners were superb- truly a 5 star experience!! only complaint- our bathtub was toooo big- really? as if that's even a complaint. love!
Prós: We had room 402 and it was nothing short of unforgettable! fabulous in every way. Sweeping views of the matterhorn, private balcony and terrace, fireplace and fur carpets- simply amazing!
Contras: We were there in off season so some of the nightlife and bars were closed up- but i believe in high season they would be spectacular
Prós: Complimentary carriage ride from the train station and welcome drink started the trip off perfectly. Free wifi was a huge plus. Snow equipment room was wonderful. Location was central and perfect for he mountain activities as well as shopping.
Prós: The staff at the Tradition Julen properties were very friendly. We especially appreciated our morning waiter for his good humor and great cappuccinos.It was also nice to have the outdoor deck to relax on and cold drinks waiting for us.
Prós: The customer service was outstanding. The person at the desk greeted us with a glass of champagne and there were "tea times" and snacks available.
The room was very comfortable and roomy, and the attention to detail throughout the establishment was exceptional.
Prós: The hotel seems to cater to people who want the whole package: not just skiing but a spa and other ammenities as well. We just wanted a comfortable room very close to the mountain and in general, we received it. We never tried the spa. The staff is very helpful and accomodated all of our requests.
Contras: The lobby and rooms are very hot and we were unable to determine how to lower the heat. It's the Alps and it's a ski resort town, so we suspect the heat is desired by many, but we found it uncomfortable under a heavy comforter at night. Also, the mattresses were not particularly nice.