Prós: Clean, Friendly Front Desk Staff, and Firm Mattress
Contras: The staff serving at breakfast area can be more patient.
Prós: Well maintained property with excellent amenities and nice public areas. Good workout facility. Good price.
Prós: The staff was friendly, professional and very attentive. Although very busy they met each guest with a smile and when I enquired about a sign they took the time to explain their community involvement
Prós: Rooms were clean. Close to highway.
Contras: Elevators were extremely slow me the staff was not really accommodating. Breakfast was ok, but not great; better off going to Denny's next door.
Prós: excellent service, clean , wonderful time and thank you very much !
Prós: Nice room for the price
Prós: Friendliness and professionalism of the staff. Hotel was immaculate Excellent hot breakfast Beds comfortable
Prós: Staff was extremely cordial and accommodating. Our room was not ready when we arrived 3:05, but they place us in a room within 10 minutes. Good breakfast.
Prós: Good breakfast with lots of choices. Extra pillows on the bed was also nice and the AC kept it nice and chilly. Front desk people were friendly.
Contras: I left a magazine there in error and it was not recovered - probably thrown away. It wasn't the hotel's fault but it sure would have been nice if they found it and mailed it to me.
Prós: Staff was awesome!
Contras: Not really.
Prós: The staff the hotel all was great
Contras: Not enough breakfast staff
In addition to being approximately a year-old, the building was immaculate. Fitness facilities, pool, and food service/s were as good as anywhere that we have stayed in the past several years. Furthermore, the location is excellent and the hotel is situated near several great places to eat.
Prós: The staff was phenomenal. They went out of their way to accommodate our needs and were incredibly responsive to our condition/s.
Prós: There was not one thing I did not like. The staff was friendly and helpful, just what you would expect. I left some items behind and they very promptly mailed them to me, free of charge. That is service above and beyond and I would not stay anywhere else.
Contras: Not one thing.
Prós: The room was very clean and the staff were friendly.
Contras: The breakfast was powdered eggs with biscuits and canned gravy. Not exactly what we were expecting or hoping for. The whirlpool was out of service during our stay and without the whirlpool, the regular pool was too cold to enjoy.
Prós: Everything! The night service desk attendant provided excellent customer service.
Contras: The walk/elevator from floor 3 to 1 in the garage then back up the stairs/elevator once in the hotel.....very minor . Would stay there again and recommend it!
Hotel also had a very nice indoor pool, hot tub, and exercise facility. The full sized stove and refrigerator would be great if staying for an extended period and wanting to cook. Plates, pans, silverware were all provided along with a coffee pot, toaster and microwave. There is a grocery store and Kohls department store off to the side of the hotel and downtown eateries directly behind the hotel. Took the River Walk each morning which you can walk to from the hotel.
Prós: Very nice hotel, with very friendly and helpful staff. Breakfast varied each day and had excellent variety. Manager's reception 6-7:30 p.m. Mon-Wed. eves was much appreciated providing beer, wine, soft drinks and a mini meal. Also fresh cookies at desk.
Prós: Patio area was nice along with lobby
Contras: Not crazy about having a room next to a barking dog
Prós: It was modern, up to date, very clean & great breakfast. Also fantastic value. Will definitely be back & recommend to friends & family.
Contras: I have no complaints. Everything was excellent.
I was visiting family, hotel was centrally located, easily accessible and everyone was very friendly. They upgraded me to a king mini suite which was perfect for family coming to see me
Prós: Front desk clerks we extremely friendly and very helpful. Well lit parking garage included with room rate. Room was upgraded to King Mini suite, was a home away from home.
Prós: Spacious room with good amenities
Contras: Pool area was not well cared for. Water was dirty. Light in room flickered on and off and was not fixed after we reported it.
Prós: Phenomenal room.
Contras: No Tabasco for breakfast! Forgot to bring my own.
Parking is next door in a public parking garage. It is safe and well-lit and has elevators (as you must park at 3rd floor or above to get complimentary parking.)
Prós: Excellent location downtown, friendly staff and exceptionally clean
Contras: No mirror in the large guest room - only in the smallish bathroom. Not good for two people getting ready for an event at the same time.
Prós: I liked the updated feel of the room so, the free breakfast, the price and the locstion. Breakfast had bagels, toast. English muffins, coffee, yogurt, eggs, sausage. All included for free whic was nice.
Contras: The elevator at this place smelt like rotten old sports socks. Maybe because this is where the little league World Series is place or something.
Prós: Very clean and new facility with outstanding, friendly staff.
Contras: Very close to the highway and numerous eating establishments.
Prós: It was very clean and had a well stocked continental breakfast and coffee stand.
Contras: No. Staff was very friendly.
we were looking for a nice place with a hot breakfast to spend the 4th of July weekend and it did not disappoint. the celebration was actually in their parking lot and the fireworks above with an awesome view. the breakfast itself was always kept up with, never waiting for a refill, the staff kept a good eye on things. they even provided a to-go bag for our grandson to pick at on the road home. totally great
Prós: the room was great. the staff was awesome, kind and helpful. the breakfast was extremely nice, hot and many choices to fit even the pickiest of eaters.
Contras: I cannot say a bad thing regarding this hotel and its staff, the only disappointment was finding the back way into the parking lot due to the closing of roadways for the holiday weekend festivities
It had the crispiest thinnest bacon servings: great!
Prós: Very accommodating; and providing for transportation at 4:30 a.m.
Contras: Breakfast had no 'sticky' buns for breakfast.
While the hotel staff was friendly, the only problem I had was that I was coming from out of town for a wedding. I asked the woman at the front desk if she could help me gauge how long I needed to get to the wedding location, as I was unfamiliar with the area and was getting mixed reports. Had she not known, that would have been fine, but instead she gave me a definitive answer, and I was 15 min late for the ceremony. While I understand the area is large and there are places that are unfamiliar, it was not appreciate that advice was given confidently when she didn't know the answer.
Prós: Hotel staff was very friendly and were happy to help all their customers.
Prós: Fast and efficient check-in. Clean rooms had a pleasing modern design. Extremely comfortable beds with nice linens and tons of pillows. Free breakfast was excellent -- good coffee, eggs, sausage, juice, muffins, waffle bar, and more. Outstanding value for $ paid. A place I'd feel comfortable recommending to anyone.
Contras: Not many downsides. Our stay was perfectly comfortable and hassle-free. If I had to nitpick, I'd say the tiny pool (really not a problem, since we never use hotel pools). This isn't a 'resort' type hotel, but if you're traveling on business and need a comfortable, pleasant spot, this is it.
Very clean. Comfortable. Easy to get to. The in-room coffee was unexpectedly excellent. Breakfast was just fine. So what if it isn't "fancy". Who's got the time or inclination for a fancy breakfast?
Contras: I suppose all hotels need to claim a swimming pool, no matter how tiny it is (like this one). Recommend you evaluate the ROI. Is the pool such a big draw? It would be interesting to see how much revenue a pool generates compared to the cost of maintaining it. Time to look at other uses for that space?
Prós: staff was extremely helpful they switched are room to something with more space on a very busy week.most places would just say sorry we are booked.hotel is old but was neat to stay in a place with that much history
Contras: When you arrive they will swipe your card again and put a hold on your card for another full nights cost. They said its to cover if they found out we smoked in the room? Never in my life has this happened before with any other place i've stayed. I chose non-smoking because I don't smoke. Won't stay there again.
Prós: The staff was super friendly and VERY accommodating!!! The girls at the front desk always had a smile and some men workers we came in contact with we're pleasant and told us to enjoy our stay!
Contras: We did not like the fact that while we were there our first night there were 3 weddings. While my husband was out gathering up his baseball team he found a crack pipe on an outside table. Security did come immediately and got rid of it. There were also numerous fights from the weddings! We felt security should have been more present and patrolling!
Prós: Loved this hotel. Very historic and being into history was a favorite stay for me!
Prós: The Genetti is a historical landmark in Williamsport. It is nice that it has maintained some of that charm. We keep going back for its great location, hot breakfast and for nostalgic reasons. It might not be the most updated, but its clean, comfortable, and affordable. Both times we have been there we were upgraded to a bigger room. We will defintely be back.
Prós: I was having car trouble, while I was there. The lady, who worked days, while was there, went over and above to help me. I am so sorry, but I failed to ask her name. Kudos to her. I was by myself on this trip and my husband was concerned about me driving home, when I called him. She helped me find a Chevy dealership and gave me directions. I want to thank her so much.
Prós: The staff was very friendly, from check in to check out.
Contras: There was an included breakfast, but there was only one waffle maker. Unfortunately, some woman was hogging the waffle machine. Not the hotel's fault, but may an addition of a second waffle maker would be helpful
Contras: There are spider nets at the corner.
Prós: Friendly service at the front desk.
Prós: Horário de pequeno-almoço estendido.
Contras: Wi-Fi quase que lento demais para utilizar
Prós: Room was very inexpensive and my room was clean except for black mold in the shower. Internet wireless was fast and reliable.
Contras: While the outside has been given a remodel, the inside hallways, main entry, woodwork, and kitchen/dining areas need an overhaul. Hallways are filthy with paint and construction dust all over. Interior hallway walls - especially in stairwell areas - were filled with chips and holes. Electrical fixtures left holes behind them. Staff barely spoke English. "Hot Breakfast" as advertised was hardly that. My room - while mostly clean - reeked of formaldehyde used on new cheap carpeting. Swimming pool was not open and workmen had left tools laying all over. This place won't last long if they don't get a manager in there to kick some butt. Somebody please call "Hotel Impossible"!!!!