Contras: We didn't find good ward robes un the room we stayed
Contras: Non English speaking personal They charge your cc two weeks before arrival already Not a big breakfast choice
Prós: Our breakfast was cooked to order every day and not just a thrown together buffet. We were greeted each day with a good morning and a smile. This is the first time I ever checked out of a motel where ...
Prós: Staff were friendly and knowledgable. The deluxe accomodations are quite nice. Gardens and pool area were pleasant. Greatly appreciated the tranquil atmosphere. Excellent location just outside the ...
Contras: Signage from highway could be improved. Sometimes needed extra time for property gate to open. Time needed to check in and check out was a little excessive. Our standard room had a few maintenance ...
Prós: The Hotel is really beautiful, quite and relaxing. Food is nice, especially when Olga is cooking. Swimming pool is also nice.
Contras: Users should be aware that many rooms do NOT have air conditioning (AC), despite the claims in the Booking reference. They may have a rather old non-working AC machine.
Prós: The staff were very attentive and kind. They were patient with my broken Spanish, and helpful and concerned with my daughter and my welfare. The grounds were lovely and well kept. The pool was ...
Contras: The water in the shower could have been warmer.
Prós: Lovely staff and very well kept grounds.
Prós: Excellent staff and rooms. Really small and calm, perfect for a weekend
Prós: This Hotel is run by a very friendly family who really couldn't have done anymore to make our stay enjoyable. All of the staff went the extra mile for me and my young family. The food is ...
Contras: Nothing, this place is perfect
Prós: Very friendly staff, make you feel like family. Away from the crowded and unfriendly 'El Centro'. Chef is a big plus.
Prós: Super clean, super friendly staff, nice playground, perfectly quiet
Prós: Clean and cozy areas and room and good food with exception of the included breakfast
Contras: The lack of food and activities for kids, breakfast could be better
Prós: It's awesome place... people there is fantastic and they have excellent service... i'll come back.
Prós: The hotel was cleaning and cozy their facilities were very good!
Contras: Food was terrible and restaurant services was deficient. Wireless and cell connection is out.
Prós: The facilities and rooms were nice
Contras: They charged me COP $180,000 per room for 2 rooms through Booking.com, but when I was there at the counter they were charging $140,000 to another person who booked directly, and later they were ...
Prós: Staff was very nice, everything really cosy. The perfect place to relax for a weekend.
Prós: Very friendly staff Great pool Good value for money
Contras: The rooms are older and a bit run down. For the price this is fine, but don't be expecting more. It is a bit out of town. If you walk 8 min you can grab busses to the center. A cab will be 2-...
Prós: The service was off the chain! I mean, my glass was getting empty and they noticed right away.
Contras: The air conditioning system sucks and the rooms are nice but truly basic. They advertise satellite TV and they delivered, but on an 11inche TV.
Contras: The cleanliness at the bathroom was really disgusting, Fernando in the front desk didn't treat us really well, we have an other inconvenient Monday's morning that interrumpy our sleep time at ...
Prós: It was over priced and entirely disappointing. The only benefit was that it was walking distance to the pool. The staff couldn't get my wifi to work. When I asked about their pool, it was ...
Prós: Roof top area has a nice view. Free coffee at the reception. We checked out very early in the morning and got a breakfast package to go :)
Contras: The breakfast buffet was not so delicious...
Prós: All roughly ok
Contras: Get descent bread. A fish soup one day was not the best.
Prós: I liked the view to the mountains from my room (3rd floor). I also liked the awesome terrace on the rooftop; good atmosphere for drinks or simply work next to the pool. It was better than expected. ...
Prós: A practical location even though downtown Villavicencio is not very appealing.
Contras: The hotel is OK but not properly clean. A lot of stairs to get to the room and a very hard to find elevator. The hotel has a sustainability certification but could not identify any difference with a...
Prós: Nice rooftop pool. Outdoor gym is a good idea, however not in a city where it is already too hot at 10 am.
Contras: Rooms were old and worn out. There were ants in the rooms.
Prós: It was a nice place, liked the room and the pool.
Contras: Prices for food or liquor are extra high
Prós: Landscape and buildings
Contras: Poor food alternativesand ran out of stock of food, even they knew reservations from guests.
Prós: I didn't like anything about this hotel beside staff which is full of goodwill but without experience
Contras: Bad food. No illumination at night neither the swimming pool or the parkings or common areas. Dirty swimming pool full of insects and never cleaned. Long queues for breakfast. Slippery ground where I ...
Prós: Cut my toe in the pool and the staff was really helpful. The infirmary kep and eye on my injury throughout my entire stay
Contras: Little entertainment and short of towels at poolside.
Contras: Everything else, cold water, run down hotel, terrible food. The hotel is falling down
Prós: Goo bed. Friendly staff
Contras: Not a 5 stars hotel. There wasn't hot water, food menu was very basic, food quality wasn't good at all. Hotel buildings in very bad conditions, not good value for money.
Prós: Beautiful pool and nice facilities
Contras: The hotel needs maintenance it is getting old, pool tiles are wearing down. Also, the use of disposable plastic cups for every drink is terrible and a waste for the environment. I please invest in ...
Prós: Geeat place to relax
Prós: We liked the pool and karaoke areas. Breakfast was pretty good too. The game room was nice.
Contras: We stayed two nights and our rooms were never cleaned, beds never made. We had dinner at the restaurant one night, there was a TV set to a telenovela, the food was cold, service was terrible. They ...
Prós: The pool is great !!!!
Contras: 1) They turn off the hot water as soon as the guests start leaving after the holidays, I guess they to that to save money... 2) The facilities are great but the hotel needs to improve the maintenance...
Prós: Staff was very nice and helpful. Some training would make this a top tier getaway. Wyndham has a gold mine here but needs serious renovation and investment in infrastructure and staff to take this to the next level.
Golfers would like the facility. Beautiful views of mountains and Savannah.
Contras: Can't believe Wyndham would put their name on a facility with deteriorated facilities. Look like they haven't touched the details in years. Although, we heard the place will be under new management soon. The facility is nice but the infrastructure needs a complete update. Paint, stucco, caulking need replacement. The pool is nice but there is very slippery tile in and around the pool - completely unacceptable. I was constantly slipping while trying to keep my 2 year old from doing the same. This would have shut down any resort In the US. I Wouldn't be surprised if there are pending lawsuits.
Contras: despite the hotel was pretty empty after requesting better view, the didnt provide a better one. and breakfast has only one choice
Prós: Service was great.
Contras: Room needs some maintenance.
Prós: The staff was very helpful. We had a water leak in the living room after a rain. In order to make up for the problem, they upgraded us to a better room at no charge. They also helped us pack our ...
Contras: I wish they would hire someone who speaks English at the front desk. However, they still managed to be very helpful and tried very hard to communicate
Contras: This Hotel is not four Star, may be 2, or less. Everything was terrible. Breakfast buffet, I never see in my life, 4 star hotel, with this service, was, from coffe to egg, could All day long coffe ...
Prós: The staff is excellent and very attentive. The room was very clean and comfortable. The AC worked perfect. The view from our room was spectacular.
Contras: The food was not very good specially the breakfast. The facilities are somewhat antiquated. The property looks like it has gone through some upgrades, but there is some work left to be done.
Contras: The quality of the food , the rooms nothing at all
Prós: It has a good pool and pretty outdoors
Contras: The worse service, expensive for what it offers, old rooms, food not good
Contras: My reservation was not honored. I drove 5 hours just to find out my reservation was not honored. I had to look for other hotels in the hot sun.
Prós: The site and my kids enjoy the pool al ot
Contras: The reservation was not done, even more they said they have blocked all the reservations, so it was unable we got one, also wanted to charge some extra. They request just effective no cards or credit...
Prós: Location, staff and comfort
Contras: The pool . Too small
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