a localização, bem como a limpeza dos quartos e dependencias não tem ar condicionado. É certo que o verão do Canada, em especial Vitoria, não é estas coisas, mas quando faz calor, o quarto vira um forno.
Facilidade de acesso aos pontos turisticos. Não consegui utilizar a internet e quando fiz a reserva incluia esta facilidade.
The support they gave to Marathon participants the weekend we were there. Easy access to the bus terminal an downtown restaurants etc.
Price and closeness to the start and finish of the Victoria Marathon.
An excellent staff -- all were exceptionally courteous, friendly and helpful. The room was comfortable and pleasant.
Clean facility, close to ferry terminal and local tourist attractions, staff was super friendly and helpful, especially the doormen, there were plenty of towels and comfortable beds. Exercise room small but with enough variety of equipment. Wish the swimming pool had been larger, not quite big enough for lap swims, wish they had provided a changing room in the pool restroom. Wish they had provided a small fridge in the room.
staff was friendly and efficient, room was clean and location was good Restaurant was very slow. Parking was expensive.
Beautiful decor, excellent staff in breakfast restaurant, good parking. Our room did not get cleaned on the second day, we did get clean towels and wash clothes when we asked for them. Wish there had been a small refridgerator in room. Coffee in room was awful and powdered creamer yuck. Room service for same was pricey.
Reserved a room with a king bed. We were traveling from Seattle via the clipper that couldn't sail due to the marine forecast. Once we realized our trip was going to take 7 hours via buss to reach the hotel, I called to notify that we would be arriving late and was assured my room would be ready and that we would have a king bed, not 2 doubles. We arrived at the hotel and no king beds were available. But then the representative said I could upgrade for $40 more per night and beaten down by the 7 hour trip I agreed to pay the fee. Then we get the bill and it was $60 + $4.85 PST + $1.21 MRDT + $3.03 GST. I understand that the taxes are what the are but should have been quoted them and the hotel should have honored the quote made on arrival. I was offered $10 per night discount by the manager but still feel mislead. As a Marriott rewards customer for years and one who has stayed at Marriott properties all over the world, I will not be returning to this property. The maid service was also poor. The room was not vacuumed nor were the sheets ever changed on our 3 night stay. Additionally when we arrived there was left over spoiled food in the fridge. Lastly they did not replace plates and silverware in the kitchenette and when we came back to the room with takeout, we had to eat out of plastic containers. I do not recommend this property. If you are accustom to Marriott service and hospitality, you will not find it here.
We were able to leave our baggage with the front desk while we were out for the day. The workout facility was so nice to be able to use at any time during my stay.
Staff was friendly and helpful. Room was quiet, beds very comfortable with down comforters. Pool was nice break for kids.
Hotel was close to all Victoria attractions
i love the peaceful feel to the hotel. Each room I have stayed in was very quiet and extremely comfortable. The beds and linens are wonderful. All my needs are met within the room.
Small hotel with professional, friendly and helpful staff. The location is walking distance from most places in Victoria. To demonstrate how well we liked the hotel, the only thing that we remember is that they forgot to put bathropes in our room.
I liked how polite the staff were, and I was very impressed with my room. I wish I had known I would have been charged for the Global that was put in our room, tho the price was appropriate.
Rooms are nice, modern. Beds/bedding comfy. Big bathroom, tub. Front desk really helpful. I didn't hear noise from other guests, but it was mid-week, so that might be a factor. Turn down service. Continental breakfast wasn't included.
The couteousness and genuine friendliness of all of the hotel staff was commedable. The breakfast that was included was fantastic and very efficiently served. The valet service was excellent.
Hotel Staff was very polite and professional. Location could not be better. Rooms are big and very comfortable. During breakfast, should be more waiters looking at the food that is missing.
The room is spacious and furnishings in the room are quality. The distance from the hotel to the bus terminal only 3 minutes for walk. The hotel is quiet, good room service....
The apples were delicious and the Aveda products were a real treat.. I did not like the smell of the room initially. It smelled as though it needed to be aired out.
Enjoyed the food and ambiance at prime. The staff at hotel have gone way beyond expectations in making every stay fabulous. Would like a pool. Roof top bar and city transporting options(bike,hotel car)
Poder estacionar o carro e ter uma base para explorar Victoria a pé. Essas economias nos permitiram ter um dia de spa e um chá da tarde no The Empress Hotel. O buffet de café da manhã tinha uma boa variedade e era bem atendido. A área da piscina deveria ter algumas cadeiras e um pouco mais de privacidade.
O melhor lugar para tomar café da manhã e jantar em que já fui. Muito limpo e bem supervisionado. A comida é sempre reabastecida. Nunca acabava. Com certeza vou coltar. Melhor localização. Funcionários muito simpáticos. O quarto é limpo e confortável.
Simpatia dos funcionários. Local do hotel é bastante agitado à noite.
Tudo foi ótimo! Um dos a equipe do café da manhã era rude. Ele tomou café da manhã um pouco demasiado a sério.
E muito bem localizado e tem uma ótima relação custo-benefício. A maioria das atrações da cidade são próximas e você não precisa pegar transporte. O Café não está incluso na tarifa e a claridade no quarto.
Gostava de estar no 4º piso com tectos altos e clarabóia Ovos mexidos eram uma espécie de mistureba Talvez alguns variedade de molhos para apimentar-los um pouco
Simpatia dos atendentes.
A localização é perfeita, ao lado do Parlamento da BC. Os funcionários são extremamente atenciosos.
Localização Funcionários simpáticos Café da manhã Limpo. Bom valor para o soberbo locais
The beds were very comfortable Breakfast supposed to be until ten . You should be ale to walk in until ten at five minutes until everything. Was gone and being put away . They said you could have what was left . I ended up having to drive and wait a hour for breakfast . Also the sauna and pool were closed
Comfortable beds, clean room and bathroom, great view of the harbor, decent breakfast, cheap parking, awesome location and friendly staff. Also really liked the kitchenette space had it's own little space/nook! Best value for the area!