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Waterfront views were wonderful. We especially enjoyed seeing the occassional harbour seal at breakfast. About a 20 minute stroll to the main harbour area. No real negatives.
Very friendly and imformative staff. Our room was large with a king bed, good bathroom and small balcony overlooking the inner harbour. The hotel has a great location with a regular water taxi service to the city centre. The Orca Sprit whale watching experience, office and boats are also based at the hotel wharf.
Great location, quiet rooms, modern style, helpful staff. Quality of equipment and bathrooms
I liked that the hotel was close to the water and Fisherman's Wharf. It was clean and the staff was friendly. It was far from the main downtown core. They do provide a free downtown shuttle on a first come basis until 2300. I believe this hotel would do much better if they had a FREE airport shuttle AND a free continental breakfast. I know I will look for both in a hotel if I return to the area.
Location- could easily walk to harbour or fisherman's warf lots! dirty - can't see through the windows, no balcony! no view of the harbour, restaurant is a rip off can't even fill your cup with proper coffee in the morning, not child friendly- felt that a child was disturbing .
Service, location, value, ambiance, shuttle service
Construction noise next door
The view parking gate unable to code out
Great location overlooking the entrance to Victoria inner harbor. Very nice and helpful staff. Nicely designed rooms. Worst: nearly all the pillows smelled of old sweat. We finally requested and received new, unused pillows. Avoiding dry cleaning pillows is not a good cost-cutting measure! Also, waited one hour for breakfast, after two complaints, received it with the explanation that here were "problems in the kitchen." To their credit, the restaurant wait staff seemed embarrassed and comped the breakfast. Another morning we decided to skip the menu and do the $17 buffet, which was MUCH worse that the free buffets you get at budget hotels.
The taxi service was fantastic, the room was nice and the staff friendly. I will come back!
Pretty good location - 10-15 minute walk to empress and downtown. Right next to fisherman's wharf. Good Restaurant. Nothing.
Very nice hotel. Breakfast was good too.
Very good location, staff very nice. We found the bed hard and uncomfortable
The french staff was really nice, the room well cleaned and since we had a discount, we were very happy of the quality.
The location. I liked everything
Very nice, all staff was friendly and helpful.
The location was great as were the staff. The beds were a little too hard and the building was showing signs of wear.
I enjoyed being close to the inner harbour. While the room needed a few minor repairs, the staff were very accommodating and pleasant. It was great value for the price. I would definitely stay there again
the location is great. room are quiet for resting. I booked a ocean view room and end up a roof top view with very angle ocean view. The bell man help us get to the room, he also said it doesn't look like a ocean view room at all. Beside, the room very dated and furniture, carpet are all smell. So, I decide to upgrade to a newer building and paid extra $50 just for one night. Very disappointed the front desk lady keep emphasized that is a ocean view room!!
Room overlooked inner harbor. Very clean with very helpful staff. Restaraunt menu did not have enough basic food choices, no chicken for my wife but I did enjoy my sable fish..The room was missing a selection of glassware as only had 2 glasses for all purposes, also did not have a makeup mirror which my wife prefers. All in shall s nice spit to stay . We will return.
Big, comfortable, well equipped room, value for money, pool hours (open late) No hot tub, bathroom a bit dated
5 min walk to centre 'Stuffy'.resturant and bar staff, all others excellent! Not a family hotel.Lack of resonably priced meals evidenced by the small number of dinners v occupantcy.Suggest eating out for variation.Swimming pool closed for two days and harbour 'view' we paid for, was peeking through large trees from 2nd floor!!
Great to be on the waterfront and on the path around the harbour. Parking somewhat pricey, but secure....
Clean room, not far walking distance from downtown Heater did not work all too well, room couldn't get warm enough.
Location - ideal as we arrived in Victoria from Seattle by the Victoria Clipper
The location was amazing and the staff at the front desk and front door were extremely helpful and friendly. We were here for the Goodlife Fitness marathon.
Beautifully designed room, well-equipped facilities, and friendly, helpful staff. Would like towel hooks in bathroom
Harj at the Front Desk was a highlight of information & service
Awesome restaurant Aura in the hotel.
The restaurant was wonderful. The food was so innovative and delicious. The staff was very friendly and offered every opportunity to help. I would definitely stay at this place the next time I'm in Victoria. I really appreciated the fact that it was actually further away from all of the other hotels because it was quiet and peaceful.
Localização na cidade e próximo de passeios no campo.
Localização e Serviços No ato da reserva, fui informado que o valor estava sendo debitado no meu cartão. No Check In fui cobrado e tive que assinar o débito correspondente ao valor, acrescido de taxas. Nao sei se paguei em duplicidade. Solicito averiguar
I didn't like how in the morning I tried calling and calling but no one answered as I had to catch a 7am and was told the night before someone would be there all night but when I called at least 9 times no one picked up until 5:50 am and all I wanted to do was check out and leave
quiet and clean no elevator and my friend was in a walking cast. no bath tub........the cheapest possible shampoo and soap. I dropped the soap in the white shower and I coundn;t find it until I turned off the water.
The friendly staff and the cleanliness of the rooms. Location was great.
I participated in the 1/2 marathon. Location was great. Room was comfortable and beds were great. Convenience of the restaurant downstairs was also a plus. It was quiet and we only stayed the one night and enjoyed the accommodations. Staff was great! I would have liked to have a larger TV in the room.
The position, very close to the city center but at the same time in a very quiet and nice area. The "old style" character of the hotel. Free Wi-fi in all the hotel. the rooms need some refurbishing. Our room was overlooking a yard where the fans of the restorant are located with the consequent bad smell
Virtually everything - the place reminded me of the places my parents would take me as a kid when on holiday. Parking lot, very well kept gardens, friendly check-in with lemon water available and coffee in the morning. Comfy, old school decor and furnishings - but everything is clean and kept up - it's not at all tatty. Ice machine, vending machines, and a simple but immaculate room. I also left my laptop in my room by accident and the maid made a point of rushing after me to return it - so, honest staff as well. My pillow could have been a bit denser!
The room was small but well organised and the bathroom and shower looked really new. The bed could have been bigger for 2 people but still we slept well.
The location and the restaurant are well worthwhile. The room while clean and with a modern bathroom, was all on an angle. The floor and doorways are all not square, we are talking about 2 inches on a doorway. If this doesn't worry you then the place is fine.
Very clean, no frills accommodation in a historic building in the midst of interesting residential neighborhood, yet close to shopping and downtown core. No elevator so would not be suitable for those who cannot do stairs.
My stay was brief - one night only - late arrival and early departure. Staff very accommodating. Upgrade to queen bed was good. Lobby coffee was excellent. We were allowed to park our car on the lot after check-out while we went on a walking tour of the city - that was greatly appreciated. Carrying heavy bags up the steps to lobby - no elevator.
Liked location and price. Very good hotel for the price. close to everything. Evaluations are based on value for price. Staff kept this older hotel clean. Nice to have refrigerator in room.
Very comfortable (quiet) and at home. The room I stayed was very clean. A bit far from Downtown.
Poder estacionar o carro e ter uma base para explorar Victoria a pé. Essas economias nos permitiram ter um dia de spa e um chá da tarde no The Empress Hotel. O buffet de café da manhã tinha uma boa variedade e era bem atendido. A área da piscina deveria ter algumas cadeiras e um pouco mais de privacidade.
A localização é perfeita, ao lado do Parlamento da BC. Os funcionários são extremamente atenciosos.
Simpatia dos funcionários. Local do hotel é bastante agitado à noite.
Simpatia dos atendentes.
E muito bem localizado e tem uma ótima relação custo-benefício. A maioria das atrações da cidade são próximas e você não precisa pegar transporte. O Café não está incluso na tarifa e a claridade no quarto.
The beds were very comfortable Breakfast supposed to be until ten . You should be ale to walk in until ten at five minutes until everything. Was gone and being put away . They said you could have what was left . I ended up having to drive and wait a hour for breakfast . Also the sauna and pool were closed
Comfortable beds, clean room and bathroom, great view of the harbor, decent breakfast, cheap parking, awesome location and friendly staff. Also really liked the kitchenette space had it's own little space/nook! Best value for the area!
Great location and value A bit noisy. Head snoring from nearby room as well as late night arrivals
Breakfast is good, homemade, food is fresh. Room is too tight.
Breakfast, location, cleanliness Room looked different than website
I loved the location, very close to the ferry terminal and walking or cheap taxi distance from downtown. The rooms are cozy, clean and well kept. Markets and her crew made an excellent breakfast which was well worth it.
Everything about it was easy. We arrived much earlier than scheduled, yet the friendly manager gave us a house tour plus muffins and our room key. Beds were comfy. Breakfast was lovely, tasty and in a nice setting. Downtown was an easy walk. There are steep staircases to get to any level. Rooms are small because it's in an old house. Breakfast has a one-hour window, a problem for race-runners. Neither of these things are necessarily problems, just things prospective guests should know.
friendly,clean,great food, location.
Location Breakfast starts at 8:30, which is a little late for me; would prefer a 7 or 7:30 start.
The breakfast, the location, and the bed. The wasn't working properly when we arrived, but it was fixed before we left, and hotel employee refunded $20 for this.
The owner is very friendly, The breakfasts were incredible (5 star) and it is two blocs away from the tourist center of Victoria and very quiet at night. Great place. I recommend it strongly Everything was fine.
Stayed in their low end room: small, overhead noise but very lovely, had a flowered and landscaped side area with an entrance, close to everything (walk to ferry and the staff and breakfast ...exquisite Some noise when people above showered etc. But that came with a much lower price!
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Delicious and attractive breakfast choices.
Classic . Some real nice creaky stairs. Clean comfortable bed. Clean bathroom. Location has great walking score. Breakfast was ok. Just average. For the B&B it would be great to have breakfast in the Mansion. We had to crowd in with the hotel line up and the dining area in the other building of the Hotel.