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The taxi service was fantastic, the room was nice and the staff friendly. I will come back!
The view parking gate unable to code out
I liked that the hotel was close to the water and Fisherman's Wharf. It was clean and the staff was friendly. It was far from the main downtown core. They do provide a free downtown shuttle on a first come basis until 2300. I believe this hotel would do much better if they had a FREE airport shuttle AND a free continental breakfast. I know I will look for both in a hotel if I return to the area.
Great location overlooking the entrance to Victoria inner harbor. Very nice and helpful staff. Nicely designed rooms. Worst: nearly all the pillows smelled of old sweat. We finally requested and received new, unused pillows. Avoiding dry cleaning pillows is not a good cost-cutting measure! Also, waited one hour for breakfast, after two complaints, received it with the explanation that here were "problems in the kitchen." To their credit, the restaurant wait staff seemed embarrassed and comped the breakfast. Another morning we decided to skip the menu and do the $17 buffet, which was MUCH worse that the free buffets you get at budget hotels.
Very nice hotel. Breakfast was good too.
Very friendly and imformative staff. Our room was large with a king bed, good bathroom and small balcony overlooking the inner harbour. The hotel has a great location with a regular water taxi service to the city centre. The Orca Sprit whale watching experience, office and boats are also based at the hotel wharf.
Service, location, value, ambiance, shuttle service
Waterfront views were wonderful. We especially enjoyed seeing the occassional harbour seal at breakfast. About a 20 minute stroll to the main harbour area. No real negatives.
Construction noise next door
Location- could easily walk to harbour or fisherman's warf lots! dirty - can't see through the windows, no balcony! no view of the harbour, restaurant is a rip off can't even fill your cup with proper coffee in the morning, not child friendly- felt that a child was disturbing .
Great location, quiet rooms, modern style, helpful staff. Quality of equipment and bathrooms
Pretty good location - 10-15 minute walk to empress and downtown. Right next to fisherman's wharf. Good Restaurant. Nothing.
The french staff was really nice, the room well cleaned and since we had a discount, we were very happy of the quality.
The location. I liked everything
Very good location, staff very nice. We found the bed hard and uncomfortable
The location was great as were the staff. The beds were a little too hard and the building was showing signs of wear.
I enjoyed being close to the inner harbour. While the room needed a few minor repairs, the staff were very accommodating and pleasant. It was great value for the price. I would definitely stay there again
Very nice, all staff was friendly and helpful.
I participated in the 1/2 marathon. Location was great. Room was comfortable and beds were great. Convenience of the restaurant downstairs was also a plus. It was quiet and we only stayed the one night and enjoyed the accommodations. Staff was great! I would have liked to have a larger TV in the room.
Very comfortable (quiet) and at home. The room I stayed was very clean. A bit far from Downtown.
My stay was brief - one night only - late arrival and early departure. Staff very accommodating. Upgrade to queen bed was good. Lobby coffee was excellent. We were allowed to park our car on the lot after check-out while we went on a walking tour of the city - that was greatly appreciated. Carrying heavy bags up the steps to lobby - no elevator.
The position, very close to the city center but at the same time in a very quiet and nice area. The "old style" character of the hotel. Free Wi-fi in all the hotel. the rooms need some refurbishing. Our room was overlooking a yard where the fans of the restorant are located with the consequent bad smell
Virtually everything - the place reminded me of the places my parents would take me as a kid when on holiday. Parking lot, very well kept gardens, friendly check-in with lemon water available and coffee in the morning. Comfy, old school decor and furnishings - but everything is clean and kept up - it's not at all tatty. Ice machine, vending machines, and a simple but immaculate room. I also left my laptop in my room by accident and the maid made a point of rushing after me to return it - so, honest staff as well. My pillow could have been a bit denser!
quiet and clean no elevator and my friend was in a walking cast. no bath tub........the cheapest possible shampoo and soap. I dropped the soap in the white shower and I coundn;t find it until I turned off the water.
The location and the restaurant are well worthwhile. The room while clean and with a modern bathroom, was all on an angle. The floor and doorways are all not square, we are talking about 2 inches on a doorway. If this doesn't worry you then the place is fine.
The friendly staff and the cleanliness of the rooms. Location was great.
The room was small but well organised and the bathroom and shower looked really new. The bed could have been bigger for 2 people but still we slept well.
Very clean, no frills accommodation in a historic building in the midst of interesting residential neighborhood, yet close to shopping and downtown core. No elevator so would not be suitable for those who cannot do stairs.
Liked location and price. Very good hotel for the price. close to everything. Evaluations are based on value for price. Staff kept this older hotel clean. Nice to have refrigerator in room.
I didn't like how in the morning I tried calling and calling but no one answered as I had to catch a 7am and was told the night before someone would be there all night but when I called at least 9 times no one picked up until 5:50 am and all I wanted to do was check out and leave
Localização Funcionários simpáticos Café da manhã Limpo. Bom valor para o soberbo locais
Gostava de estar no 4º piso com tectos altos e clarabóia Ovos mexidos eram uma espécie de mistureba Talvez alguns variedade de molhos para apimentar-los um pouco
E muito bem localizado e tem uma ótima relação custo-benefício. A maioria das atrações da cidade são próximas e você não precisa pegar transporte. O Café não está incluso na tarifa e a claridade no quarto.
O melhor lugar para tomar café da manhã e jantar em que já fui. Muito limpo e bem supervisionado. A comida é sempre reabastecida. Nunca acabava. Com certeza vou coltar. Melhor localização. Funcionários muito simpáticos. O quarto é limpo e confortável.
Poder estacionar o carro e ter uma base para explorar Victoria a pé. Essas economias nos permitiram ter um dia de spa e um chá da tarde no The Empress Hotel. O buffet de café da manhã tinha uma boa variedade e era bem atendido. A área da piscina deveria ter algumas cadeiras e um pouco mais de privacidade.
Tudo foi ótimo! Um dos a equipe do café da manhã era rude. Ele tomou café da manhã um pouco demasiado a sério.
A localização é perfeita, ao lado do Parlamento da BC. Os funcionários são extremamente atenciosos.
Simpatia dos funcionários. Local do hotel é bastante agitado à noite.
Simpatia dos atendentes.
Localização na cidade e próximo de passeios no campo.
Localização e Serviços No ato da reserva, fui informado que o valor estava sendo debitado no meu cartão. No Check In fui cobrado e tive que assinar o débito correspondente ao valor, acrescido de taxas. Nao sei se paguei em duplicidade. Solicito averiguar
Limpo, ótima localização, ótimo valor. Móveis foram datada,
Ótimo carro. Localização conveniente. Ótimo restaurante com um ótimo bar de café-da-manhã. Eu tive que sair!
The beds were very comfortable Breakfast supposed to be until ten . You should be ale to walk in until ten at five minutes until everything. Was gone and being put away . They said you could have what was left . I ended up having to drive and wait a hour for breakfast . Also the sauna and pool were closed
Comfortable beds, clean room and bathroom, great view of the harbor, decent breakfast, cheap parking, awesome location and friendly staff. Also really liked the kitchenette space had it's own little space/nook! Best value for the area!
The breakfast, the location, and the bed. The wasn't working properly when we arrived, but it was fixed before we left, and hotel employee refunded $20 for this.
Delicious and attractive breakfast choices.
Breakfast, location, cleanliness Room looked different than website
Breakfast is good, homemade, food is fresh. Room is too tight.
This guest did not leave comments about this hotel.
I loved the location, very close to the ferry terminal and walking or cheap taxi distance from downtown. The rooms are cozy, clean and well kept. Markets and her crew made an excellent breakfast which was well worth it.
The owner is very friendly, The breakfasts were incredible (5 star) and it is two blocs away from the tourist center of Victoria and very quiet at night. Great place. I recommend it strongly Everything was fine.
Everything about it was easy. We arrived much earlier than scheduled, yet the friendly manager gave us a house tour plus muffins and our room key. Beds were comfy. Breakfast was lovely, tasty and in a nice setting. Downtown was an easy walk. There are steep staircases to get to any level. Rooms are small because it's in an old house. Breakfast has a one-hour window, a problem for race-runners. Neither of these things are necessarily problems, just things prospective guests should know.
Stayed in their low end room: small, overhead noise but very lovely, had a flowered and landscaped side area with an entrance, close to everything (walk to ferry and the staff and breakfast ...exquisite Some noise when people above showered etc. But that came with a much lower price!
Great location and value A bit noisy. Head snoring from nearby room as well as late night arrivals
Location Breakfast starts at 8:30, which is a little late for me; would prefer a 7 or 7:30 start.
friendly,clean,great food, location.
Classic . Some real nice creaky stairs. Clean comfortable bed. Clean bathroom. Location has great walking score. Breakfast was ok. Just average. For the B&B it would be great to have breakfast in the Mansion. We had to crowd in with the hotel line up and the dining area in the other building of the Hotel.