Very beautiful hotel. Room was very spacious and gorgeous, and small kitchenette was still very useful with full set of plates, glasses, and utensils. Their ocean-front mineral pools are simply great with its view. We didn't have a chance to take any massage service this time, but their Spa facility was nice and beautiful as well. We also enjoyed the food and drinks a lot at their pub. Definitely recommended for nice relaxing stays in more adult/mature atmosphere. At Mineral pools, the large pool could be warmer in winter season as it gets freezing to get out of the pool... In the meantime, hot tubs were nice and hot, but due to their small sizes, they can instantly get occupied with group of people, which makes other guests hesitant to join and stay in the less-warm pool for a long time. Also it'd be nice if how-to-order drinks at the pool was informed more clearly. When we saw other guests enjoying their drinks, we really wanted to order some for ourselves as well. But we didn't know how, so we just waited for the server to come to the pool. Finally in the morning of the last day, we found out there was a inter-phone with drink/food menu located near the gate, which was too late for us :( For the nature of the hotel's very adult/mature atmosphere, I personally felt it'd be kinda nice to actually make it Adult Only. Of course it's also nice to see cute little children enjoying their stays as well, but when I see them jumping into the pool (right in front of No Diving signs, and parents never stop them) or hear them screaming (calling mom), it's a lil turn-down for us. But it's very personal preference, so we do respect hotel's policy. Otherwise, we loved the hotel and definitely come back for next time!
The taxi service was fantastic, the room was nice and the staff friendly. I will come back!
Very nice hotel. Breakfast was good too.
Great location overlooking the entrance to Victoria inner harbor. Very nice and helpful staff. Nicely designed rooms. Worst: nearly all the pillows smelled of old sweat. We finally requested and received new, unused pillows. Avoiding dry cleaning pillows is not a good cost-cutting measure! Also, waited one hour for breakfast, after two complaints, received it with the explanation that here were "problems in the kitchen." To their credit, the restaurant wait staff seemed embarrassed and comped the breakfast. Another morning we decided to skip the menu and do the $17 buffet, which was MUCH worse that the free buffets you get at budget hotels.
Location- could easily walk to harbour or fisherman's warf lots! dirty - can't see through the windows, no balcony! no view of the harbour, restaurant is a rip off can't even fill your cup with proper coffee in the morning, not child friendly- felt that a child was disturbing .
Pretty good location - 10-15 minute walk to empress and downtown. Right next to fisherman's wharf. Good Restaurant. Nothing.
I liked that the hotel was close to the water and Fisherman's Wharf. It was clean and the staff was friendly. It was far from the main downtown core. They do provide a free downtown shuttle on a first come basis until 2300. I believe this hotel would do much better if they had a FREE airport shuttle AND a free continental breakfast. I know I will look for both in a hotel if I return to the area.
Waterfront views were wonderful. We especially enjoyed seeing the occassional harbour seal at breakfast. About a 20 minute stroll to the main harbour area. No real negatives.
Construction noise next door
Service, location, value, ambiance, shuttle service
Very friendly and imformative staff. Our room was large with a king bed, good bathroom and small balcony overlooking the inner harbour. The hotel has a great location with a regular water taxi service to the city centre. The Orca Sprit whale watching experience, office and boats are also based at the hotel wharf.
Great location, quiet rooms, modern style, helpful staff. Quality of equipment and bathrooms
The view parking gate unable to code out
Close to downtown
Frontend staff did a great job Nothing.
Our room was very quiet and comfortable
Handy to have restaurant downstairs for take out and room was set up with dishes and cutlery with a proper table for dining. This was great. Very convenient.
The rooms were really nice and updated The bed wasn't very comfortable.
Kind staff. Good location. Very small rooms. Cleanliness not perfect.
Staff tried to make things right after disasterous first night teams from a lacrosse tournament booked rooms and it was party central - very noisy on Sturday - better the next night
the service was very good. Helpful staff at front desk.Location was a little difficult without auto. perhaps better choice of on-sight restaurant
Very nice, all staff was friendly and helpful.
The location was great as were the staff. The beds were a little too hard and the building was showing signs of wear.
Very good location, staff very nice. We found the bed hard and uncomfortable
The french staff was really nice, the room well cleaned and since we had a discount, we were very happy of the quality.
I enjoyed being close to the inner harbour. While the room needed a few minor repairs, the staff were very accommodating and pleasant. It was great value for the price. I would definitely stay there again
The location. I liked everything
Ótimo quarto, excelente equipe, o serviço de traslado foi fantástico. Tivemos uma bela vista. As paredes eram um pouco finas, podíamos ouvir pessoas falando no corredor. Parecia que estavam em nosso quarto.
Conforto e localização
Facilidade de acesso aos pontos turisticos. Não consegui utilizar a internet e quando fiz a reserva incluia esta facilidade.
a localização, bem como a limpeza dos quartos e dependencias não tem ar condicionado. É certo que o verão do Canada, em especial Vitoria, não é estas coisas, mas quando faz calor, o quarto vira um forno.
Staff was friendly and helpful. Room was quiet, beds very comfortable with down comforters. Pool was nice break for kids.
The support they gave to Marathon participants the weekend we were there. Easy access to the bus terminal an downtown restaurants etc.
Reserved a room with a king bed. We were traveling from Seattle via the clipper that couldn't sail due to the marine forecast. Once we realized our trip was going to take 7 hours via buss to reach the hotel, I called to notify that we would be arriving late and was assured my room would be ready and that we would have a king bed, not 2 doubles. We arrived at the hotel and no king beds were available. But then the representative said I could upgrade for $40 more per night and beaten down by the 7 hour trip I agreed to pay the fee. Then we get the bill and it was $60 + $4.85 PST + $1.21 MRDT + $3.03 GST. I understand that the taxes are what the are but should have been quoted them and the hotel should have honored the quote made on arrival. I was offered $10 per night discount by the manager but still feel mislead. As a Marriott rewards customer for years and one who has stayed at Marriott properties all over the world, I will not be returning to this property. The maid service was also poor. The room was not vacuumed nor were the sheets ever changed on our 3 night stay. Additionally when we arrived there was left over spoiled food in the fridge. Lastly they did not replace plates and silverware in the kitchenette and when we came back to the room with takeout, we had to eat out of plastic containers. I do not recommend this property. If you are accustom to Marriott service and hospitality, you will not find it here.
Price and closeness to the start and finish of the Victoria Marathon.
staff was friendly and efficient, room was clean and location was good Restaurant was very slow. Parking was expensive.
Beautiful decor, excellent staff in breakfast restaurant, good parking. Our room did not get cleaned on the second day, we did get clean towels and wash clothes when we asked for them. Wish there had been a small refridgerator in room. Coffee in room was awful and powdered creamer yuck. Room service for same was pricey.
Hotel was close to all Victoria attractions
An excellent staff -- all were exceptionally courteous, friendly and helpful. The room was comfortable and pleasant.
We were able to leave our baggage with the front desk while we were out for the day. The workout facility was so nice to be able to use at any time during my stay.
Clean facility, close to ferry terminal and local tourist attractions, staff was super friendly and helpful, especially the doormen, there were plenty of towels and comfortable beds. Exercise room small but with enough variety of equipment. Wish the swimming pool had been larger, not quite big enough for lap swims, wish they had provided a changing room in the pool restroom. Wish they had provided a small fridge in the room.
Price location was not winter reservationist indicated it was
no clock, poor TV reception, no clock, poor TV reception,
the bar & grill attached to it lack of communication between staff
Nothing.. This is the worst hotel i ever been, its so dirty specialy the room, and its so noisy,theres some cracking sound next to the window its there all night! you can hear clearly talking other next door,the hotel says its non smoking but i can smell next door smoking weed! Dont waste your money there!
Beds were comfortable. Extra pillows provided without having to ask. Sink outside bathroom is convenient. Room was not made up properly. Beds were not re-made, towels taken were not replaced. Biggest complaint is that the hallways were extremely smoky even though the room itself was fine. There must be a vent that is bringing in the smoke. All our friends had the same complaint. I hate all the little lights (smoke detector, air conditioner, clock, etc. etc.). I have the same complaint at every hotel! Hotel is adequate if somewhat dated.
The staff was friendly and helpful. The location was great and easy to get around victoria. The restaurant inside was quite cute with a good breakfast. Due to a staff shortage, our room was only cleaned one day. Also we had to move rooms due to a funky smell in the first one we were given.
Everything I needed was there Wasn't in walking distance to downtown and a little pricey
The hotel is not downtown but close. About 5 minutes away by car. My room was clean, spacious, and well stocked with every thing you would want from a hotel room. It was a good price as well.
5-minutes out of downtown, but totally worth it
I was tired and looking for a quiet rest. When I asked the woman at check-in for a quiet room so I could get some much needed sleep, she said she'd do her best, and she did. My room was quiet and I had 2 nights with good sleep.
Enjoyed my stay very much good value for the price
Comfortable bed Management's inability to control noise (especially loud talking and door "slamming" associated with younger "partiers" in two adjacent rooms.
We loved our stay at Hotel Rialto. The location is fantastic, it's in downtown Victoria and we were able to walk to pretty much everything except Butchart Gardens. Our room was clean and beautiful, the staff was helpful and friendly, and the food in the breakfast room was good. Parking was very close by in a reasonably priced garage (hourly, up to $12/day as of August 2015). I loved Victoria and plan to go back, and when I do I will stay at the Rialto!
Staff was great Shower drained very slow causing over an inch of water to pool in the bottom every time you used it. Bed was not comfy at all. Room was a lot smaller than i expected.
well it is in victoria. loved the old building, and the satff was great. our room could have used an armchair to read in, and the airconditioners need work.
Very friendly staff, clean and comfortable rooms. The restaurants downstairs were fantastic! The bathrooms had radiant heated floors, which was a nice touch.
The restaurant - terrific
convenient Location, nice restaurant, good coffee shop, friendly staff, cool bar, have to pay for parking
Rooms have a contemporary look, well located and excellent Tapa restaurant. Space between bed and door is a little tight; however, the rest of the room is a good size.
We enjoyed our stay at the Rialto. An improvement over the old Douglas. Wonderful linens, coffee and wine bar in our rooms. the staff were friendly and helpful, making the visit a pleasant one. The proximity to shopping and restaurants made the visit an easy one. It is definitely worth a return.
The apples were delicious and the Aveda products were a real treat.. I did not like the smell of the room initially. It smelled as though it needed to be aired out.
Enjoyed the food and ambiance at prime. The staff at hotel have gone way beyond expectations in making every stay fabulous. Would like a pool. Roof top bar and city transporting options(bike,hotel car)
The room is spacious and furnishings in the room are quality. The distance from the hotel to the bus terminal only 3 minutes for walk. The hotel is quiet, good room service....
Hotel Staff was very polite and professional. Location could not be better. Rooms are big and very comfortable. During breakfast, should be more waiters looking at the food that is missing.
The couteousness and genuine friendliness of all of the hotel staff was commedable. The breakfast that was included was fantastic and very efficiently served. The valet service was excellent.
I liked how polite the staff were, and I was very impressed with my room. I wish I had known I would have been charged for the Global that was put in our room, tho the price was appropriate.
Small hotel with professional, friendly and helpful staff. The location is walking distance from most places in Victoria. To demonstrate how well we liked the hotel, the only thing that we remember is that they forgot to put bathropes in our room.
Rooms are nice, modern. Beds/bedding comfy. Big bathroom, tub. Front desk really helpful. I didn't hear noise from other guests, but it was mid-week, so that might be a factor. Turn down service. Continental breakfast wasn't included.
i love the peaceful feel to the hotel. Each room I have stayed in was very quiet and extremely comfortable. The beds and linens are wonderful. All my needs are met within the room.
Virtually everything - the place reminded me of the places my parents would take me as a kid when on holiday. Parking lot, very well kept gardens, friendly check-in with lemon water available and coffee in the morning. Comfy, old school decor and furnishings - but everything is clean and kept up - it's not at all tatty. Ice machine, vending machines, and a simple but immaculate room. I also left my laptop in my room by accident and the maid made a point of rushing after me to return it - so, honest staff as well. My pillow could have been a bit denser!
The position, very close to the city center but at the same time in a very quiet and nice area. The "old style" character of the hotel. Free Wi-fi in all the hotel. the rooms need some refurbishing. Our room was overlooking a yard where the fans of the restorant are located with the consequent bad smell
Very clean, no frills accommodation in a historic building in the midst of interesting residential neighborhood, yet close to shopping and downtown core. No elevator so would not be suitable for those who cannot do stairs.
Very comfortable (quiet) and at home. The room I stayed was very clean. A bit far from Downtown.
The friendly staff and the cleanliness of the rooms. Location was great.
Liked location and price. Very good hotel for the price. close to everything. Evaluations are based on value for price. Staff kept this older hotel clean. Nice to have refrigerator in room.
The location and the restaurant are well worthwhile. The room while clean and with a modern bathroom, was all on an angle. The floor and doorways are all not square, we are talking about 2 inches on a doorway. If this doesn't worry you then the place is fine.
My stay was brief - one night only - late arrival and early departure. Staff very accommodating. Upgrade to queen bed was good. Lobby coffee was excellent. We were allowed to park our car on the lot after check-out while we went on a walking tour of the city - that was greatly appreciated. Carrying heavy bags up the steps to lobby - no elevator.
The room was small but well organised and the bathroom and shower looked really new. The bed could have been bigger for 2 people but still we slept well.
quiet and clean no elevator and my friend was in a walking cast. no bath tub........the cheapest possible shampoo and soap. I dropped the soap in the white shower and I coundn;t find it until I turned off the water.
I participated in the 1/2 marathon. Location was great. Room was comfortable and beds were great. Convenience of the restaurant downstairs was also a plus. It was quiet and we only stayed the one night and enjoyed the accommodations. Staff was great! I would have liked to have a larger TV in the room.
I didn't like how in the morning I tried calling and calling but no one answered as I had to catch a 7am and was told the night before someone would be there all night but when I called at least 9 times no one picked up until 5:50 am and all I wanted to do was check out and leave
Localização Funcionários simpáticos Café da manhã Limpo. Bom valor para o soberbo locais
Simpatia dos funcionários. Local do hotel é bastante agitado à noite.
A localização é perfeita, ao lado do Parlamento da BC. Os funcionários são extremamente atenciosos.
O melhor lugar para tomar café da manhã e jantar em que já fui. Muito limpo e bem supervisionado. A comida é sempre reabastecida. Nunca acabava. Com certeza vou coltar. Melhor localização. Funcionários muito simpáticos. O quarto é limpo e confortável.
Poder estacionar o carro e ter uma base para explorar Victoria a pé. Essas economias nos permitiram ter um dia de spa e um chá da tarde no The Empress Hotel. O buffet de café da manhã tinha uma boa variedade e era bem atendido. A área da piscina deveria ter algumas cadeiras e um pouco mais de privacidade.
E muito bem localizado e tem uma ótima relação custo-benefício. A maioria das atrações da cidade são próximas e você não precisa pegar transporte. O Café não está incluso na tarifa e a claridade no quarto.
Tudo foi ótimo! Um dos a equipe do café da manhã era rude. Ele tomou café da manhã um pouco demasiado a sério.
Gostava de estar no 4º piso com tectos altos e clarabóia Ovos mexidos eram uma espécie de mistureba Talvez alguns variedade de molhos para apimentar-los um pouco
Simpatia dos atendentes.