the location is great. room are quiet for resting. I booked a ocean view room and end up a roof top view with very angle ocean view. The bell man help us get to the room, he also said it doesn't look like a ocean view room at all. Beside, the room very dated and furniture, carpet are all smell. So, I decide to upgrade to a newer building and paid extra $50 just for one night. Very disappointed the front desk lady keep emphasized that is a ocean view room!!
The location was amazing and the staff at the front desk and front door were extremely helpful and friendly. We were here for the Goodlife Fitness marathon.
Big, comfortable, well equipped room, value for money, pool hours (open late) No hot tub, bathroom a bit dated
Location - ideal as we arrived in Victoria from Seattle by the Victoria Clipper
Clean room, not far walking distance from downtown Heater did not work all too well, room couldn't get warm enough.
Beautifully designed room, well-equipped facilities, and friendly, helpful staff. Would like towel hooks in bathroom
The restaurant was wonderful. The food was so innovative and delicious. The staff was very friendly and offered every opportunity to help. I would definitely stay at this place the next time I'm in Victoria. I really appreciated the fact that it was actually further away from all of the other hotels because it was quiet and peaceful.
Great to be on the waterfront and on the path around the harbour. Parking somewhat pricey, but secure....
Harj at the Front Desk was a highlight of information & service
Awesome restaurant Aura in the hotel.
5 min walk to centre 'Stuffy'.resturant and bar staff, all others excellent! Not a family hotel.Lack of resonably priced meals evidenced by the small number of dinners v occupantcy.Suggest eating out for variation.Swimming pool closed for two days and harbour 'view' we paid for, was peeking through large trees from 2nd floor!!
Room overlooked inner harbor. Very clean with very helpful staff. Restaraunt menu did not have enough basic food choices, no chicken for my wife but I did enjoy my sable fish..The room was missing a selection of glassware as only had 2 glasses for all purposes, also did not have a makeup mirror which my wife prefers. All in shall s nice spit to stay . We will return.
Very nice, all staff was friendly and helpful.
The french staff was really nice, the room well cleaned and since we had a discount, we were very happy of the quality.
The location. I liked everything
Very good location, staff very nice. We found the bed hard and uncomfortable
The location was great as were the staff. The beds were a little too hard and the building was showing signs of wear.
I enjoyed being close to the inner harbour. While the room needed a few minor repairs, the staff were very accommodating and pleasant. It was great value for the price. I would definitely stay there again
Localização na cidade e próximo de passeios no campo.
Localização e Serviços No ato da reserva, fui informado que o valor estava sendo debitado no meu cartão. No Check In fui cobrado e tive que assinar o débito correspondente ao valor, acrescido de taxas. Nao sei se paguei em duplicidade. Solicito averiguar
Great breakfast, helpful staff Sink in room not in bathroom) had no space for anything.
We were so happy,and enjoyed everything. Specially Hotel designs.
The room was beautifully furnished, and the bathroom luxurious. Food, breakfast and snacks at tea-time, was fantastic. The public rooms and the garden were relaxing. All the staff were friendly and could not have been more helpful.
The taxi service was fantastic, the room was nice and the staff friendly. I will come back!
Very friendly and imformative staff. Our room was large with a king bed, good bathroom and small balcony overlooking the inner harbour. The hotel has a great location with a regular water taxi service to the city centre. The Orca Sprit whale watching experience, office and boats are also based at the hotel wharf.
Service, location, value, ambiance, shuttle service
Waterfront views were wonderful. We especially enjoyed seeing the occassional harbour seal at breakfast. About a 20 minute stroll to the main harbour area. No real negatives.
The view parking gate unable to code out
Pretty good location - 10-15 minute walk to empress and downtown. Right next to fisherman's wharf. Good Restaurant. Nothing.
Great location overlooking the entrance to Victoria inner harbor. Very nice and helpful staff. Nicely designed rooms. Worst: nearly all the pillows smelled of old sweat. We finally requested and received new, unused pillows. Avoiding dry cleaning pillows is not a good cost-cutting measure! Also, waited one hour for breakfast, after two complaints, received it with the explanation that here were "problems in the kitchen." To their credit, the restaurant wait staff seemed embarrassed and comped the breakfast. Another morning we decided to skip the menu and do the $17 buffet, which was MUCH worse that the free buffets you get at budget hotels.
Construction noise next door
Very nice hotel. Breakfast was good too.
I liked that the hotel was close to the water and Fisherman's Wharf. It was clean and the staff was friendly. It was far from the main downtown core. They do provide a free downtown shuttle on a first come basis until 2300. I believe this hotel would do much better if they had a FREE airport shuttle AND a free continental breakfast. I know I will look for both in a hotel if I return to the area.
Great location, quiet rooms, modern style, helpful staff. Quality of equipment and bathrooms
Location- could easily walk to harbour or fisherman's warf lots! dirty - can't see through the windows, no balcony! no view of the harbour, restaurant is a rip off can't even fill your cup with proper coffee in the morning, not child friendly- felt that a child was disturbing .
Ótimo quarto, excelente equipe, o serviço de traslado foi fantástico. Tivemos uma bela vista. As paredes eram um pouco finas, podíamos ouvir pessoas falando no corredor. Parecia que estavam em nosso quarto.
Conforto e localização
In the same street as relatives we were visiting. Friendly chamber maids.
Great suite rooms, very clean, had everything we needed.
The room was comfortable The breakfast room is cramped and it's size does not relate to the number of guests it must accommodate. Some guests had to take their breakfast up to their rooms as there were no seats available.
Friendliness and help from very proffesional staff Had no reastaurant for dinner.
Ideal location Lack of dining facilities
Good hotel, nice location, excellent service and rooms, great beds. The tea maker in the room was not used much I guess and it had a rusty element, it was impossible making tea without rust in it.
The staff made us feel welcome...very friendly! Nothing
Staff was friendly and helpful. slow internet
Breakfast - not directly Hotel, but associated - only a "Pancake House", not offering much choice
pleasant helpful staff, great location, clean rooms no
Awesome location and value Small room, bed was a little too hard, no breakfast/room service but there is/was a restaurant down stairs
I liked how polite the staff were, and I was very impressed with my room. I wish I had known I would have been charged for the Global that was put in our room, tho the price was appropriate.
Hotel Staff was very polite and professional. Location could not be better. Rooms are big and very comfortable. During breakfast, should be more waiters looking at the food that is missing.
The room is spacious and furnishings in the room are quality. The distance from the hotel to the bus terminal only 3 minutes for walk. The hotel is quiet, good room service....
The couteousness and genuine friendliness of all of the hotel staff was commedable. The breakfast that was included was fantastic and very efficiently served. The valet service was excellent.
The apples were delicious and the Aveda products were a real treat.. I did not like the smell of the room initially. It smelled as though it needed to be aired out.
Small hotel with professional, friendly and helpful staff. The location is walking distance from most places in Victoria. To demonstrate how well we liked the hotel, the only thing that we remember is that they forgot to put bathropes in our room.
Enjoyed the food and ambiance at prime. The staff at hotel have gone way beyond expectations in making every stay fabulous. Would like a pool. Roof top bar and city transporting options(bike,hotel car)
i love the peaceful feel to the hotel. Each room I have stayed in was very quiet and extremely comfortable. The beds and linens are wonderful. All my needs are met within the room.
Everything was great Checkin time isn't very flexible but it wasn't a big deal
Great location, just no air No air conditioning
Beautiful hotel close to the harbor We did not have a view from our room, and as our room was at the same level as the adjoining rooftop the seagulls woke me at dawn.
Location That I was not informed by anyone that there would be a large parking fee per night until I was checking out and was given the bill.
Very friendly staff and wooing distance to downtown and restaurants. The furniture was looking worn. Not what I would expect for the star level. And we forgot something in the closet. When we called it had been over 24 hrs and the item was still hanging in the closet of the room. Housekeeping hadn't found it.
It had a kitchen in the room. There was an event at the bar so we couldn't use it. They also were not able to provide us with 2 queen size beds, so someone got the pullout couch.
This guest did not leave comments about this hotel.
Great place! Our 3-night stay was the highlight of our 9-night trip. The room was upbeat yet homey and comfortable. Loved the full kitchen and the balcony. the front desk went out of his way to provide us with a wonderful experience. Thanks
This guest did not leave comments about this hotel.
Staff was friendly and helpful. Room was quiet, beds very comfortable with down comforters. Pool was nice break for kids.
Price and closeness to the start and finish of the Victoria Marathon.
Reserved a room with a king bed. We were traveling from Seattle via the clipper that couldn't sail due to the marine forecast. Once we realized our trip was going to take 7 hours via buss to reach the hotel, I called to notify that we would be arriving late and was assured my room would be ready and that we would have a king bed, not 2 doubles. We arrived at the hotel and no king beds were available. But then the representative said I could upgrade for $40 more per night and beaten down by the 7 hour trip I agreed to pay the fee. Then we get the bill and it was $60 + $4.85 PST + $1.21 MRDT + $3.03 GST. I understand that the taxes are what the are but should have been quoted them and the hotel should have honored the quote made on arrival. I was offered $10 per night discount by the manager but still feel mislead. As a Marriott rewards customer for years and one who has stayed at Marriott properties all over the world, I will not be returning to this property. The maid service was also poor. The room was not vacuumed nor were the sheets ever changed on our 3 night stay. Additionally when we arrived there was left over spoiled food in the fridge. Lastly they did not replace plates and silverware in the kitchenette and when we came back to the room with takeout, we had to eat out of plastic containers. I do not recommend this property. If you are accustom to Marriott service and hospitality, you will not find it here.
An excellent staff -- all were exceptionally courteous, friendly and helpful. The room was comfortable and pleasant.
Clean facility, close to ferry terminal and local tourist attractions, staff was super friendly and helpful, especially the doormen, there were plenty of towels and comfortable beds. Exercise room small but with enough variety of equipment. Wish the swimming pool had been larger, not quite big enough for lap swims, wish they had provided a changing room in the pool restroom. Wish they had provided a small fridge in the room.
Hotel was close to all Victoria attractions
staff was friendly and efficient, room was clean and location was good Restaurant was very slow. Parking was expensive.
The support they gave to Marathon participants the weekend we were there. Easy access to the bus terminal an downtown restaurants etc.
We were able to leave our baggage with the front desk while we were out for the day. The workout facility was so nice to be able to use at any time during my stay.
Beautiful decor, excellent staff in breakfast restaurant, good parking. Our room did not get cleaned on the second day, we did get clean towels and wash clothes when we asked for them. Wish there had been a small refridgerator in room. Coffee in room was awful and powdered creamer yuck. Room service for same was pricey.
Simpatia dos funcionários. Local do hotel é bastante agitado à noite.
A localização é perfeita, ao lado do Parlamento da BC. Os funcionários são extremamente atenciosos.
Poder estacionar o carro e ter uma base para explorar Victoria a pé. Essas economias nos permitiram ter um dia de spa e um chá da tarde no The Empress Hotel. O buffet de café da manhã tinha uma boa variedade e era bem atendido. A área da piscina deveria ter algumas cadeiras e um pouco mais de privacidade.
Simpatia dos atendentes.
E muito bem localizado e tem uma ótima relação custo-benefício. A maioria das atrações da cidade são próximas e você não precisa pegar transporte. O Café não está incluso na tarifa e a claridade no quarto.
Your beds and pillows are fantastic.At check-in, I had inquired about a complimentary upgrade. To my delight, I was informed that it had already been done. That was a lovely perk.
We were upgraded from a one to two bedroom suite on the 17th floor with great views.
This is a well located well appointed hotel. Rooms slightly dated, but comfortable and clean. You will be centrally located to everything you want to do in Victoria.
The staff was very accomodating. The rooms felt more like business class, rather than a comfortable vacation hotel.
Not much. Staff was friendly, location was good. Furniture was nicked/had holes in it. Air conditioning was a cheap portable one you could pick up at Costco. Staff got my order wrong, still charged full price after remaking it. Bed was stiff and squeaky.
We loved this location and staff... Room was nice and comfortable with great city view.
The room was spacious ans we were travelling with a teenage daughter and we all had our own privacy
Very clean and really close to everything !!! Bed made too much noise , not comfortable
For a 5 star hotel with swimming pool etc there were no bath robes provided or available for going to & from the pool.
Good Location with Friendly Staff Fitness room was too small and lacking quality and variety, Room was hot with noisy air conditioner. Conversations in hall seemed like they were always right outside door
The location is excellent. Pool and spa in the hotel are very nice. Food in the restraunt was reasonable and ample and tasty. Had an interactive keyboard with the TV but could not find any instructions on what to do with it.
Awesome staff and I got a free upgrade. Even helped with problem with car
The position, very close to the city center but at the same time in a very quiet and nice area. The "old style" character of the hotel. Free Wi-fi in all the hotel. the rooms need some refurbishing. Our room was overlooking a yard where the fans of the restorant are located with the consequent bad smell
My stay was brief - one night only - late arrival and early departure. Staff very accommodating. Upgrade to queen bed was good. Lobby coffee was excellent. We were allowed to park our car on the lot after check-out while we went on a walking tour of the city - that was greatly appreciated. Carrying heavy bags up the steps to lobby - no elevator.
quiet and clean no elevator and my friend was in a walking cast. no bath tub........the cheapest possible shampoo and soap. I dropped the soap in the white shower and I coundn;t find it until I turned off the water.
The friendly staff and the cleanliness of the rooms. Location was great.
Virtually everything - the place reminded me of the places my parents would take me as a kid when on holiday. Parking lot, very well kept gardens, friendly check-in with lemon water available and coffee in the morning. Comfy, old school decor and furnishings - but everything is clean and kept up - it's not at all tatty. Ice machine, vending machines, and a simple but immaculate room. I also left my laptop in my room by accident and the maid made a point of rushing after me to return it - so, honest staff as well. My pillow could have been a bit denser!
Liked location and price. Very good hotel for the price. close to everything. Evaluations are based on value for price. Staff kept this older hotel clean. Nice to have refrigerator in room.
Very clean, no frills accommodation in a historic building in the midst of interesting residential neighborhood, yet close to shopping and downtown core. No elevator so would not be suitable for those who cannot do stairs.
Very comfortable (quiet) and at home. The room I stayed was very clean. A bit far from Downtown.
The room was small but well organised and the bathroom and shower looked really new. The bed could have been bigger for 2 people but still we slept well.
I participated in the 1/2 marathon. Location was great. Room was comfortable and beds were great. Convenience of the restaurant downstairs was also a plus. It was quiet and we only stayed the one night and enjoyed the accommodations. Staff was great! I would have liked to have a larger TV in the room.
The location and the restaurant are well worthwhile. The room while clean and with a modern bathroom, was all on an angle. The floor and doorways are all not square, we are talking about 2 inches on a doorway. If this doesn't worry you then the place is fine.
The rooms were clean and conveniently located in the middle of everything you want to see in beautiful Victoria. Staff is also very accommodating to needs. Liked everything.
Great value for a clean no fuss Motel with breakfast included. Bathrooms are a little small but not a deal breaker. Can be a little noisy (road) just request to stay on the back if availability.
The fact that we were upgraded was a plus. It was convenient to the events we were scheduled to attend. No
We were able to get in our room early and that was important to us as the wedding we were attending started early in the afternoon. The staff made sure everything was ready for us.
The; politeness and helpfulness of the staff wwas excellent and the food at Brannigans, also with great staff. There was nothing not to like, unless you count the snow that day.
The location is very handy. Motel is quiet, parking handy, Everything was very clean. Actually, no.
Include breakfast it is amazing. Nothing in special.
The staff, especially vincent, were so friendly and helpful. Really made the stay nice and comfortable after our long travels.
location, friendly front desk staff Discount hotel, basic rooms - what you would expect for the cost
The staff was helpful and friendly, the property was modern and well-maintained. The rooms on the front get street noise.
I called to specify a room preference and the staff member to whom I spoke said they'd make a note of it. Well, they didn't, and when i arrived they were unable to meet my needs. Staff also had an indifferent demeanour and it seemed as though they had better things to do than serve me. As though I was an inconvenience. Discussed staff issues in front of customers - unprofessional
The room was clean and well stocked with towels. The staff was very friendly, professional, and helpful. A microwave was added to our room upon request at no additional charge. It was just a short drive to downtown and tourist locations. Parking was free at the hotel. It was a dated.