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Very beautiful hotel. Room was very spacious and gorgeous, and small kitchenette was still very useful with full set of plates, glasses, and utensils. Their ocean-front mineral pools are simply great with its view. We didn't have a chance to take any massage service this time, but their Spa facility was nice and beautiful as well. We also enjoyed the food and drinks a lot at their pub. Definitely recommended for nice relaxing stays in more adult/mature atmosphere. At Mineral pools, the large pool could be warmer in winter season as it gets freezing to get out of the pool... In the meantime, hot tubs were nice and hot, but due to their small sizes, they can instantly get occupied with group of people, which makes other guests hesitant to join and stay in the less-warm pool for a long time. Also it'd be nice if how-to-order drinks at the pool was informed more clearly. When we saw other guests enjoying their drinks, we really wanted to order some for ourselves as well. But we didn't know how, so we just waited for the server to come to the pool. Finally in the morning of the last day, we found out there was a inter-phone with drink/food menu located near the gate, which was too late for us :( For the nature of the hotel's very adult/mature atmosphere, I personally felt it'd be kinda nice to actually make it Adult Only. Of course it's also nice to see cute little children enjoying their stays as well, but when I see them jumping into the pool (right in front of No Diving signs, and parents never stop them) or hear them screaming (calling mom), it's a lil turn-down for us. But it's very personal preference, so we do respect hotel's policy. Otherwise, we loved the hotel and definitely come back for next time!
Very friendly and imformative staff. Our room was large with a king bed, good bathroom and small balcony overlooking the inner harbour. The hotel has a great location with a regular water taxi service to the city centre. The Orca Sprit whale watching experience, office and boats are also based at the hotel wharf.
Very nice hotel. Breakfast was good too.
Location- could easily walk to harbour or fisherman's warf lots! dirty - can't see through the windows, no balcony! no view of the harbour, restaurant is a rip off can't even fill your cup with proper coffee in the morning, not child friendly- felt that a child was disturbing .
Great location overlooking the entrance to Victoria inner harbor. Very nice and helpful staff. Nicely designed rooms. Worst: nearly all the pillows smelled of old sweat. We finally requested and received new, unused pillows. Avoiding dry cleaning pillows is not a good cost-cutting measure! Also, waited one hour for breakfast, after two complaints, received it with the explanation that here were "problems in the kitchen." To their credit, the restaurant wait staff seemed embarrassed and comped the breakfast. Another morning we decided to skip the menu and do the $17 buffet, which was MUCH worse that the free buffets you get at budget hotels.
Waterfront views were wonderful. We especially enjoyed seeing the occassional harbour seal at breakfast. About a 20 minute stroll to the main harbour area. No real negatives.
Great location, quiet rooms, modern style, helpful staff. Quality of equipment and bathrooms
Pretty good location - 10-15 minute walk to empress and downtown. Right next to fisherman's wharf. Good Restaurant. Nothing.
I liked that the hotel was close to the water and Fisherman's Wharf. It was clean and the staff was friendly. It was far from the main downtown core. They do provide a free downtown shuttle on a first come basis until 2300. I believe this hotel would do much better if they had a FREE airport shuttle AND a free continental breakfast. I know I will look for both in a hotel if I return to the area.
Service, location, value, ambiance, shuttle service
The taxi service was fantastic, the room was nice and the staff friendly. I will come back!
Construction noise next door
The view parking gate unable to code out
Very good location, staff very nice. We found the bed hard and uncomfortable
The location. I liked everything
The location was great as were the staff. The beds were a little too hard and the building was showing signs of wear.
Very nice, all staff was friendly and helpful.
I enjoyed being close to the inner harbour. While the room needed a few minor repairs, the staff were very accommodating and pleasant. It was great value for the price. I would definitely stay there again
The french staff was really nice, the room well cleaned and since we had a discount, we were very happy of the quality.
Ótimo quarto, excelente equipe, o serviço de traslado foi fantástico. Tivemos uma bela vista. As paredes eram um pouco finas, podíamos ouvir pessoas falando no corredor. Parecia que estavam em nosso quarto.
Conforto e localização
a localização, bem como a limpeza dos quartos e dependencias não tem ar condicionado. É certo que o verão do Canada, em especial Vitoria, não é estas coisas, mas quando faz calor, o quarto vira um forno.
Facilidade de acesso aos pontos turisticos. Não consegui utilizar a internet e quando fiz a reserva incluia esta facilidade.
Hotel was close to all Victoria attractions
staff was friendly and efficient, room was clean and location was good Restaurant was very slow. Parking was expensive.
Clean facility, close to ferry terminal and local tourist attractions, staff was super friendly and helpful, especially the doormen, there were plenty of towels and comfortable beds. Exercise room small but with enough variety of equipment. Wish the swimming pool had been larger, not quite big enough for lap swims, wish they had provided a changing room in the pool restroom. Wish they had provided a small fridge in the room.
Price and closeness to the start and finish of the Victoria Marathon.
An excellent staff -- all were exceptionally courteous, friendly and helpful. The room was comfortable and pleasant.
Staff was friendly and helpful. Room was quiet, beds very comfortable with down comforters. Pool was nice break for kids.
Beautiful decor, excellent staff in breakfast restaurant, good parking. Our room did not get cleaned on the second day, we did get clean towels and wash clothes when we asked for them. Wish there had been a small refridgerator in room. Coffee in room was awful and powdered creamer yuck. Room service for same was pricey.
Reserved a room with a king bed. We were traveling from Seattle via the clipper that couldn't sail due to the marine forecast. Once we realized our trip was going to take 7 hours via buss to reach the hotel, I called to notify that we would be arriving late and was assured my room would be ready and that we would have a king bed, not 2 doubles. We arrived at the hotel and no king beds were available. But then the representative said I could upgrade for $40 more per night and beaten down by the 7 hour trip I agreed to pay the fee. Then we get the bill and it was $60 + $4.85 PST + $1.21 MRDT + $3.03 GST. I understand that the taxes are what the are but should have been quoted them and the hotel should have honored the quote made on arrival. I was offered $10 per night discount by the manager but still feel mislead. As a Marriott rewards customer for years and one who has stayed at Marriott properties all over the world, I will not be returning to this property. The maid service was also poor. The room was not vacuumed nor were the sheets ever changed on our 3 night stay. Additionally when we arrived there was left over spoiled food in the fridge. Lastly they did not replace plates and silverware in the kitchenette and when we came back to the room with takeout, we had to eat out of plastic containers. I do not recommend this property. If you are accustom to Marriott service and hospitality, you will not find it here.
We were able to leave our baggage with the front desk while we were out for the day. The workout facility was so nice to be able to use at any time during my stay.
The support they gave to Marathon participants the weekend we were there. Easy access to the bus terminal an downtown restaurants etc.
Beautifully designed room, well-equipped facilities, and friendly, helpful staff. Would like towel hooks in bathroom
5 min walk to centre 'Stuffy'.resturant and bar staff, all others excellent! Not a family hotel.Lack of resonably priced meals evidenced by the small number of dinners v occupantcy.Suggest eating out for variation.Swimming pool closed for two days and harbour 'view' we paid for, was peeking through large trees from 2nd floor!!
Room overlooked inner harbor. Very clean with very helpful staff. Restaraunt menu did not have enough basic food choices, no chicken for my wife but I did enjoy my sable fish..The room was missing a selection of glassware as only had 2 glasses for all purposes, also did not have a makeup mirror which my wife prefers. All in shall s nice spit to stay . We will return.
Clean room, not far walking distance from downtown Heater did not work all too well, room couldn't get warm enough.
The location was amazing and the staff at the front desk and front door were extremely helpful and friendly. We were here for the Goodlife Fitness marathon.
Location - ideal as we arrived in Victoria from Seattle by the Victoria Clipper
Awesome restaurant Aura in the hotel.
Great to be on the waterfront and on the path around the harbour. Parking somewhat pricey, but secure....
Harj at the Front Desk was a highlight of information & service
the location is great. room are quiet for resting. I booked a ocean view room and end up a roof top view with very angle ocean view. The bell man help us get to the room, he also said it doesn't look like a ocean view room at all. Beside, the room very dated and furniture, carpet are all smell. So, I decide to upgrade to a newer building and paid extra $50 just for one night. Very disappointed the front desk lady keep emphasized that is a ocean view room!!
The restaurant was wonderful. The food was so innovative and delicious. The staff was very friendly and offered every opportunity to help. I would definitely stay at this place the next time I'm in Victoria. I really appreciated the fact that it was actually further away from all of the other hotels because it was quiet and peaceful.
Big, comfortable, well equipped room, value for money, pool hours (open late) No hot tub, bathroom a bit dated
Very friendly staff, clean and comfortable rooms. The restaurants downstairs were fantastic! The bathrooms had radiant heated floors, which was a nice touch.
We enjoyed our stay at the Rialto. An improvement over the old Douglas. Wonderful linens, coffee and wine bar in our rooms. the staff were friendly and helpful, making the visit a pleasant one. The proximity to shopping and restaurants made the visit an easy one. It is definitely worth a return.
We loved our stay at Hotel Rialto. The location is fantastic, it's in downtown Victoria and we were able to walk to pretty much everything except Butchart Gardens. Our room was clean and beautiful, the staff was helpful and friendly, and the food in the breakfast room was good. Parking was very close by in a reasonably priced garage (hourly, up to $12/day as of August 2015). I loved Victoria and plan to go back, and when I do I will stay at the Rialto!
well it is in victoria. loved the old building, and the satff was great. our room could have used an armchair to read in, and the airconditioners need work.
convenient Location, nice restaurant, good coffee shop, friendly staff, cool bar, have to pay for parking
Rooms have a contemporary look, well located and excellent Tapa restaurant. Space between bed and door is a little tight; however, the rest of the room is a good size.
Staff was great Shower drained very slow causing over an inch of water to pool in the bottom every time you used it. Bed was not comfy at all. Room was a lot smaller than i expected.
The restaurant - terrific
Small hotel with professional, friendly and helpful staff. The location is walking distance from most places in Victoria. To demonstrate how well we liked the hotel, the only thing that we remember is that they forgot to put bathropes in our room.
The apples were delicious and the Aveda products were a real treat.. I did not like the smell of the room initially. It smelled as though it needed to be aired out.
Enjoyed the food and ambiance at prime. The staff at hotel have gone way beyond expectations in making every stay fabulous. Would like a pool. Roof top bar and city transporting options(bike,hotel car)
I liked how polite the staff were, and I was very impressed with my room. I wish I had known I would have been charged for the Global that was put in our room, tho the price was appropriate.
The couteousness and genuine friendliness of all of the hotel staff was commedable. The breakfast that was included was fantastic and very efficiently served. The valet service was excellent.
The room is spacious and furnishings in the room are quality. The distance from the hotel to the bus terminal only 3 minutes for walk. The hotel is quiet, good room service....
Hotel Staff was very polite and professional. Location could not be better. Rooms are big and very comfortable. During breakfast, should be more waiters looking at the food that is missing.
i love the peaceful feel to the hotel. Each room I have stayed in was very quiet and extremely comfortable. The beds and linens are wonderful. All my needs are met within the room.
Kind staff. Good location. Very small rooms. Cleanliness not perfect.
Our room was very quiet and comfortable
Staff tried to make things right after disasterous first night teams from a lacrosse tournament booked rooms and it was party central - very noisy on Sturday - better the next night
Handy to have restaurant downstairs for take out and room was set up with dishes and cutlery with a proper table for dining. This was great. Very convenient.
Close to downtown
The rooms were really nice and updated The bed wasn't very comfortable.
Frontend staff did a great job Nothing.
the service was very good. Helpful staff at front desk.Location was a little difficult without auto. perhaps better choice of on-sight restaurant
I loved this hotel- it felt so luxurious with out the price tag. We had deluxe suite and we will definitely return.. It was close to the harbour and we could walk everywhere. The soaker tub was very relaxing, nice little touches like washer dryer and ipad doc made it even better We enjoyed it all very immensely fireplace didn't work in either room and the hot tub jets were not very strong
The room, facility and service were all exceptional. Very impressed!
Great rooms with everything you need
Very comfortable and spacious suites.
We stood in line for 15 minutes (I counted) while ONE staff member dealt with ONE check-in ahead of us. (And there were people behind us...). Sure, she apologized when it was my turn, but who cares? Why didn't she call another staff member to check in others and speed things up? Why wasn't I offered an upgrade, or free drink at the restaurant, or one day free parking, or something as compensation? And we were staying 3 nights. Nope. A perfunctory apology was all I got. And don't tell me that a manager somewhere wasn't monitoring the various security cameras which observe that check in desk, so they knew - but apparently didn't care. Shameful. Very, very disappointing for a supposed luxury hotel.
Luxurious rooms, lots of space, great service and staff Did not provide enough toiletries, no air conditioning, could not close top windows
They did our laundry free of charge when our dryer wouldn't work. Very nice and folded it to ;)
Localização e Serviços No ato da reserva, fui informado que o valor estava sendo debitado no meu cartão. No Check In fui cobrado e tive que assinar o débito correspondente ao valor, acrescido de taxas. Nao sei se paguei em duplicidade. Solicito averiguar
Localização na cidade e próximo de passeios no campo.
I didn't like how in the morning I tried calling and calling but no one answered as I had to catch a 7am and was told the night before someone would be there all night but when I called at least 9 times no one picked up until 5:50 am and all I wanted to do was check out and leave
the bar & grill attached to it lack of communication between staff
The staff was friendly and helpful. The location was great and easy to get around victoria. The restaurant inside was quite cute with a good breakfast. Due to a staff shortage, our room was only cleaned one day. Also we had to move rooms due to a funky smell in the first one we were given.
Comfortable bed Management's inability to control noise (especially loud talking and door "slamming" associated with younger "partiers" in two adjacent rooms.
5-minutes out of downtown, but totally worth it
I was tired and looking for a quiet rest. When I asked the woman at check-in for a quiet room so I could get some much needed sleep, she said she'd do her best, and she did. My room was quiet and I had 2 nights with good sleep.
Convenient,quiet and affordable Lack of large towels, bath anti slip mat missing, beds not made properly fitted sheets not put on properly causing them to slip and bunch up during the night. Lack of direction and signage to and from underground parking, not even included in guest directory.
Enjoyed my stay very much good value for the price
Good location A little far from city center
Everything I needed was there Wasn't in walking distance to downtown and a little pricey
Beds were comfortable. Extra pillows provided without having to ask. Sink outside bathroom is convenient. Room was not made up properly. Beds were not re-made, towels taken were not replaced. Biggest complaint is that the hallways were extremely smoky even though the room itself was fine. There must be a vent that is bringing in the smoke. All our friends had the same complaint. I hate all the little lights (smoke detector, air conditioner, clock, etc. etc.). I have the same complaint at every hotel! Hotel is adequate if somewhat dated.
no clock, poor TV reception, no clock, poor TV reception,
Price location was not winter reservationist indicated it was