Prós: Beautiful ornate rooms and common areas, without feeling old fashioned. Clean and well kept.
Service all around was top notch. Catered to our needs, friendly and communicative without being intrusive. Perfect!
Location is fantastic, just minutes from downtown, parliament, the water, Cook St. Village and Dallas Road walkway.
Prós: Great breakfast, helpful staff
Contras: Sink in room not in bathroom) had no space for anything.
Prós: Belos quartos ornamentados e áreas comuns, sem parecer antiquado. Limpo e bem conservado.
Todo o serviço era de alto nível. Supriu as nossas necessidades, equipe amigável e comunicativa sem ser intrusiva. Perfeito!
A localização é fantástica, a apenas poucos minutos do centro da cidade, parlamento, mar, Cook St. Village e calçadão de Dallas Road.
Prós: Ótimo café da manhã, equipe atenciosa
Contras: Pia no quarto e não no banheiro, não tinha espaço para nada.
Prós: Rooms are nice, modern. Beds/bedding comfy. Big bathroom, tub. Front desk really helpful. I didn't hear noise from other guests, but it was mid-week, so that might be a factor. Turn down service.
Prós: Very beautiful hotel. Room was very spacious and gorgeous, and small kitchenette was still very useful with full set of plates, glasses, and utensils. Their ocean-front mineral pools are simply great with its view. We didn't have a chance to take any massage service this time, but their Spa facility was nice and beautiful as well. We also enjoyed the food and drinks a lot at their pub.
Definitely recommended for nice relaxing stays in more adult/mature atmosphere.
Contras: At Mineral pools, the large pool could be warmer in winter season as it gets freezing to get out of the pool... In the meantime, hot tubs were nice and hot, but due to their small sizes, they can instantly get occupied with group of people, which makes other guests hesitant to join and stay in the less-warm pool for a long time.
Also it'd be nice if how-to-order drinks at the pool was informed more clearly. When we saw other guests enjoying their drinks, we really wanted to order some for ourselves as well. But we didn't know how, so we just waited for the server to come to the pool. Finally in the morning of the last day, we found out there was a inter-phone with drink/food menu located near the gate, which was too late for us :(
For the nature of the hotel's very adult/mature atmosphere, I personally felt it'd be kinda nice to actually make it Adult Only. Of course it's also nice to see cute little children enjoying their stays as well, but when I see them jumping into the pool (right in front of No Diving signs, and parents never stop them) or hear them screaming (calling mom), it's a lil turn-down for us. But it's very personal preference, so we do respect hotel's policy.
Otherwise, we loved the hotel and definitely come back for next time!
Prós: A comfortable suite is much better value for the money than a single room. Very clean and well decorated with neutral colours, granite counter... way better than a stark white wall. Bed was comfortable. Location is great, centrally located but not a crazy busy/noisy street. Great walking around James Bay and Fisherman's Wharf.
I really, REALLY like that they take dogs too. The suite was super clean, no sign of dogs from other people which I liked (even though I have a dog)!
Contras: I didn't like how in the morning I tried calling and calling but no one answered as I had to catch a 7am and was told the night before someone would be there all night but when I called at least 9 times no one picked up until 5:50 am and all I wanted to do was check out and leave
Prós: This hotel was a little piece of heaven. The heated outdoor pool and hot tub were delightful. We really enjoyed the view.
my new favourite hotel
Prós: the peace and the beauty
Contras: the alarm clock
Prós: The hotel is beautiful and faces the the bay/ We were on the third floor in a suite complete with a timer fire place, balcony with a chair and table, a HUGE bath tub and a comfortable bed. We stayed only for night.
Prós: BB Resort is a beautiful hotel in a beautiful location. The service and the food and the room were all suberb!
Prós: Amazing staff, gorgeous rooms, fabulous location and views.
Contras: Ventilation systems are extremely loud! No low setting.
Wonderful deluxe room with large spa bathtub with water jets. Separate shower with nice large shower head. Nice sized balcony with beautiful harbor view (when we changed rooms). Excellent customer service with friendly and accommodating staff. On-site washer and dryer. Resort food was very good, but pricey (Rib-eye steak was $38.00). Conveniently close to main highway that gets you to downtown Victoria.
Prós: All resort staff provided excellent customer service and accommodated any needs that we requested
Contras: All guest rooms do not have a clear view of the harbor as depicted on the web site. We asked to change rooms (which staff accommodated) because the room in which we initially placed had a tree right in front of our balcony, blocking a full harbor view
Prós: Good Customer Service. Pool was nice. Very nice location. Spa was great.
Contras: TINY room in the bathroom for the toilet.
Prós: Rooms were very nice and the location was quite convenient to everything. I was in a queen suite with two nice tvs, refrigerator and microwave, and very comfortable beds. The walkout balcony was a bonus.
Contras: Valet parking could be difficult as there was only space for a few cars at a time. The bar at the bottom level was very popular, so much so that I wasn't allowed to enter as they were at capacity. I took my business elsewhere.
The balcony door didn't seal super well, so there was a bit of a draft in that area.
Prós: We had a king suite. Nice to have a living room and bedroom separate with 2 nice TVs. Bed was comfy. Room was updated and clean.
Contras: The couch in the living area was small and a bit uncomfortable.
Prós: Funcionários simpáticos quartos muito agradáveis
Prós: Tivemos uma suíte King. Bom ter uma sala de estar e quarto separado com 2 boas televisões. A cama era confortável. O quarto estava atualizado e limpo.
Contras: O sofá na sala de estar era pequeno e um pouco desconfortável.
Prós: We loved our stay at Hotel Rialto. The location is fantastic, it's in downtown Victoria and we were able to walk to pretty much everything except Butchart Gardens. Our room was clean and beautiful, the staff was helpful and friendly, and the food in the breakfast room was good. Parking was very close by in a reasonably priced garage (hourly, up to $12/day as of August 2015). I loved Victoria and plan to go back, and when I do I will stay at the Rialto!
Prós: Staff was great
Contras: Shower drained very slow causing over an inch of water to pool in the bottom every time you used it. Bed was not comfy at all. Room was a lot smaller than i expected.
Prós: Very friendly staff, clean and comfortable rooms. The restaurants downstairs were fantastic! The bathrooms had radiant heated floors, which was a nice touch.
Prós: Our room should have included a washer and dryer but it was out for service. The hotel did our laundry for free with a quick turn around. This hotel is in a fantastic location, we highly recommend it.
Prós: It was so nice
Contras: Could've been more hot tub jets
Prós: The room, facility and service were all exceptional. Very impressed!
Prós: They did our laundry free of charge when our dryer wouldn't work. Very nice and folded it to ;)
Prós: I loved this hotel- it felt so luxurious with out the price tag. We had deluxe suite and we will definitely return.. It was close to the harbour and we could walk everywhere. The soaker tub was very relaxing, nice little touches like washer dryer and ipad doc made it even better We enjoyed it all very immensely
Contras: fireplace didn't work in either room and the hot tub jets were not very strong
Prós: Luxurious rooms, lots of space, great service and staff
Contras: Did not provide enough toiletries, no air conditioning, could not close top windows
Prós: Very comfortable and spacious suites.
Prós: Great rooms with everything you need
Contras: We stood in line for 15 minutes (I counted) while ONE staff member dealt with ONE check-in ahead of us. (And there were people behind us...). Sure, she apologized when it was my turn, but who cares? Why didn't she call another staff member to check in others and speed things up? Why wasn't I offered an upgrade, or free drink at the restaurant, or one day free parking, or something as compensation? And we were staying 3 nights. Nope. A perfunctory apology was all I got. And don't tell me that a manager somewhere wasn't monitoring the various security cameras which observe that check in desk, so they knew - but apparently didn't care. Shameful. Very, very disappointing for a supposed luxury hotel.
Prós: Era tão bom
Contras: Poderia ter sido jatos de hidromassagem quente mais
Prós: O quarto, instalações e serviço foram todos excepcional. Fiquei muito impressionado!
Prós: Extremely attractive hotel with perfect location by the waterfront. Easy walking distance all over town.
We enjoyed our room overlooking the harbor.
Gracious, helpful staff.
We were happy with the Courtyard Cafe, which provided good sandwiches, coffee, and dessert for low-key suppers.
Island Time Tours, booking right there in the Grand Pacific, took us to Butchart Gardens and picked us up again at our requested time. What a very nice arrangement.
When it was time to leave Victoria, we chose the Victoria Airport YYJ Shuttle as more economical than a taxi. The Shuttle arrived at the front door and delivered us to the airport comfortably and in good time.
We were happy in every way with our four nights at the Grand Pacific and would gladly stay there again.
Prós: super close to everything tourists do
Prós: Staff was great and very helpful suggesting restaurants and activities. We were able to arrange A late checkout and keep our car parked. The location was excellent and there are a lot of nearby restaurants. We had a great time.
Contras: Facilities are undergoing a major remodel. A bit noisy in the morning since they start early
Prós: Staff were excellent location was excellent
Contras: Curtains were torn
Prós: Location is great!
Contras: The hotel is old, outdated and in desperate need of a facelift. You are definitely paying for location.
Prós: The rooms where nice, clean, bright... Bed was very comfortable ... Staff where helpful.
Contras: The restrant food left you dissatisfied , tast was okay but not up too it's reputation ...
Prós: Great location
Contras: Internet was slow and difficult to use from mobile device
Contras: Bad wireless Internet - the only negative
Prós: Real friendly staff, clean rooms, breakfast menu was excellent,
View from breakfast restaurnant was terrific, parking was excellent.
We will go back again and again to this place!
Contras: Very few carts to haul uggage to room. That being said, the front clerk called and had a cart delivered to our room very quickly.
Prós: Great room, excellent staff, shuttle service was fantastic. We had a beautiful view.
Contras: Walls were a bit thin, we could hear people in the hallway talking. They sounded like they were in our room.
Prós: This hotel is remarkable. I am at the Four Seasons in Vancouver right now but the Delta beats it hands-down. The contemporary look is completely attractive and I've never had a hotel room so organized with a place for everything. Great food in the restaurant. The location is perfect on the water, and just a few minutes walk into the heart of Victoria. Also they have a free shuttle that get you to places you want to go.
Prós: Informal but very attentive staff, ease of check-in and the quick drop-box checkout. The location is great, downtown but not right in the town. The Westbay walkway along the harbour is great for a walk, jog, taking in the scenery. Our room was quiet, very clean and comfortable. The workout area is well set up, and the sauna was perfect for a mid-winter warm-up.
Contras: we were surprised there was no fridge in the room, that would have been helpful.
Prós: The view! Cleanliness and location near downtown.
Contras: Many rooms have no view.
Prós: Our room was spacious, clean and had an excellent view of the harbor. The water taxi stand was right outside the hotel making trips around Victoria very easy and fun. A lovely walkway around the harbor was right outside the hotel as well.
Contras: The WIFI in our room was unusable in spite of high signal strength. After two days of making calls to Delta's tech support with no success, we finally gave up and used the internet in the lobby. We were unimpressed with the support offered by the staff.
Prós: A very relaxed , very friendly and very accompanying resort
Contras: All was great
Prós: ease of parking, fast elevator, quiet
Contras: A bit out of the way for getting to the rest of Victoria. One traveller unable to walk well.
Prós: Ótimo quarto, excelente equipe, o serviço de traslado foi fantástico. Tivemos uma bela vista.
Contras: As paredes eram um pouco finas, podíamos ouvir pessoas falando no corredor. Parecia que estavam em nosso quarto.
Prós: A vista! A limpeza e a localização perto do centro.
Prós: Terrific stay! We had to add a couple more family members and The managers were very helpful and accommodating. Beautiful old manor house - we had the top floor room which has an expansive view of the ocean. Great breakfasts. Ken and Ernalee were very gracious and attentive hosts! Will definitely be back!
Prós: Location was in perfect walking distance to everything we wanted to see. Hotel had great character. The breakfast was delicious and the beds were very comfortable.
Contras: The staff didn't provide much direction on hotel amenities.
Prós: Overall a nice old hotel, but I would not say that it is a luxury stay. Breakfast was very good and included with the cost of the room, so that was actually a treat
Restaurant has a dress code, so keep that in mind before you pack.
Prós: O local fica perfeitamente a uma curta caminhada de tudo o que queríamos ver. O hotel tinha muita personalidade. O café da manhã era delicioso e as camas eram muito confortáveis.
Contras: A equipe não forneceu muita orientação sobre as comodidades do hotel.
Good value for the superb local
Prós: Enjoyed being on the 4th floor with high ceilings and skylight
Contras: Scrambled eggs were kind of bland
Maybe some variety of sauces to spice them up a bit
Prós: Everything was great!
Contras: One of the breakfast staff was rude. He took breakfast a little too seriously.
Prós: the best breakfast and dining place I've ever been too. Very clean and best supervised. Food is always replenished. Never ran out. Definitely will comeback. Best location. Staff very friendly. Room is clean and comfortable.
Prós: Being able to park the car and have a base to explore Victoria on foot. The savings allowed us to have a spa day and afternoon tea at the Empress Hotel. The breakfast buffet had good variety and well attended.
Contras: The pool area should have some lounge chairs and a bit more privacy.
Prós: We really liked the location of the hotel. Close to everything we wanted to go to or see. Free breakfast and ample free parking too was a plus.
Contras: The closet was only about a foot from the side of the bed. It made it hard to get in to. But all the plusses of the hotel made it insignificant.
Café da manhã
Bom valor para o soberbo locais
Prós: Gostava de estar no 4º piso com tectos altos e clarabóia
Contras: Ovos mexidos eram uma espécie de mistureba
Talvez alguns variedade de molhos para apimentar-los um pouco
Prós: Tudo foi ótimo!
Contras: Um dos a equipe do café da manhã era rude. Ele tomou café da manhã um pouco demasiado a sério.
Prós: O melhor lugar para tomar café da manhã e jantar em que já fui. Muito limpo e bem supervisionado. A comida é sempre reabastecida. Nunca acabava. Com certeza vou coltar. Melhor localização. Funcionários muito simpáticos. O quarto é limpo e confortável.
Prós: Poder estacionar o carro e ter uma base para explorar Victoria a pé. Essas economias nos permitiram ter um dia de spa e um chá da tarde no The Empress Hotel. O buffet de café da manhã tinha uma boa variedade e era bem atendido.
Contras: A área da piscina deveria ter algumas cadeiras e um pouco mais de privacidade.
Prós: Just a short walk from Parliament, harbor, and all the fun of Victoria. Found several nice markets nearby as well. Clean apartment-type room. Very clean with a great little kitchenette! Quaint, cute, charming, nice parking.
Prós: Clean, quiet and convenient. Great hotel for the price
Prós: Excelente localização. Excelente equipe.
Prós: Limpo, tranquilo e conveniente. Ótimo hotel para o preço
Prós: Only downside was broken curtains so hard to keep apt dark
Prós: Beautifully designed room, well-equipped facilities, and friendly, helpful staff.
Contras: Would like towel hooks in bathroom
Prós: Awesome restaurant Aura in the hotel.
Prós: Room overlooked inner harbor. Very clean with very helpful staff. Restaraunt menu did not have enough basic food choices, no chicken for my wife but I did enjoy my sable fish..The room was missing a selection of glassware as only had 2 glasses for all purposes, also did not have a makeup mirror which my wife prefers. All in shall s nice spit to stay . We will return.
Prós: The restaurant was wonderful. The food was so innovative and delicious. The staff was very friendly and offered every opportunity to help. I would definitely stay at this place the next time I'm in Victoria. I really appreciated the fact that it was actually further away from all of the other hotels because it was quiet and peaceful.
Prós: The location was amazing and the staff at the front desk and front door were extremely helpful and friendly. We were here for the Goodlife Fitness marathon.
Prós: the location is great. room are quiet for resting.
Contras: I booked a ocean view room and end up a roof top view with very angle ocean view. The bell man help us get to the room, he also said it doesn't look like a ocean view room at all. Beside, the room very dated and furniture, carpet are all smell. So, I decide to upgrade to a newer building and paid extra $50 just for one night. Very disappointed the front desk lady keep emphasized that is a ocean view room!!
Prós: Big, comfortable, well equipped room, value for money, pool hours (open late)
Contras: No hot tub, bathroom a bit dated
Prós: Clean room, not far walking distance from downtown
Contras: Heater did not work all too well, room couldn't get warm enough.
Prós: A única desvantagem foram as cortinas quebradas, então foi difícil manter o quarto escuro
Contras: Reserved a room with a king bed. We were traveling from Seattle via the clipper that couldn't sail due to the marine forecast. Once we realized our trip was going to take 7 hours via buss to reach the hotel, I called to notify that we would be arriving late and was assured my room would be ready and that we would have a king bed, not 2 doubles.
We arrived at the hotel and no king beds were available. But then the representative said I could upgrade for $40 more per night and beaten down by the 7 hour trip I agreed to pay the fee.
Then we get the bill and it was $60 + $4.85 PST + $1.21 MRDT + $3.03 GST. I understand that the taxes are what the are but should have been quoted them and the hotel should have honored the quote made on arrival.
I was offered $10 per night discount by the manager but still feel mislead. As a Marriott rewards customer for years and one who has stayed at Marriott properties all over the world, I will not be returning to this property.
The maid service was also poor. The room was not vacuumed nor were the sheets ever changed on our 3 night stay. Additionally when we arrived there was left over spoiled food in the fridge.
Lastly they did not replace plates and silverware in the kitchenette and when we came back to the room with takeout, we had to eat out of plastic containers.
I do not recommend this property. If you are accustom to Marriott service and hospitality, you will not find it here.
Prós: Clean facility, close to ferry terminal and local tourist attractions, staff was super friendly and helpful, especially the doormen, there were plenty of towels and comfortable beds. Exercise room small but with enough variety of equipment.
Contras: Wish the swimming pool had been larger, not quite big enough for lap swims, wish they had provided a changing room in the pool restroom. Wish they had provided a small fridge in the room.
Prós: I liked that the hotel was close to the water and Fisherman's Wharf.
It was clean and the staff was friendly.
Contras: It was far from the main downtown core. They do provide a free downtown shuttle on a first come basis until 2300.
I believe this hotel would do much better if they had a FREE airport shuttle AND a free continental breakfast. I know I will look for both in a hotel if I return to the area.
Prós: Great location overlooking the entrance to Victoria inner harbor. Very nice and helpful staff. Nicely designed rooms.
Contras: Worst: nearly all the pillows smelled of old sweat. We finally requested and received new, unused pillows. Avoiding dry cleaning pillows is not a good cost-cutting measure! Also, waited one hour for breakfast, after two complaints, received it with the explanation that here were "problems in the kitchen." To their credit, the restaurant wait staff seemed embarrassed and comped the breakfast. Another morning we decided to skip the menu and do the $17 buffet, which was MUCH worse that the free buffets you get at budget hotels.
Prós: The taxi service was fantastic, the room was nice and the staff friendly. I will come back!
Prós: Service, location, value, ambiance, shuttle service
Prós: Pretty good location - 10-15 minute walk to empress and downtown. Right next to fisherman's wharf. Good Restaurant.
Café da manhã
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