Helpful and friendly staff our room was changed as soon as we had problems with air conditioning clean room with good view of lake The only negative thing was the restaurant. No prices listed. Food was expensive for quality and presentation. We paid 35 Euros a head plus wine for food which wasn't worthy of a canteen never mind a 4 star hotel. Cibo di scarsa qualitã . Non consiglio nessuno di mangiare qui.
Excellent room, view and location, immediately opposite the ferry terminal. Parking is free outside the hotel (if you're patient), or there is hotel parking for a charge. The hotel is newly refurbished and the rooms are large and elegantly furnished. The staff couldn't have been more helpful. We will definitely return.
This was our first trip to Italy and only for 2 days (while on holiday in Switzerland) but the hotel San Gottardo was easy to find, excellent quality and very centrally located, the staff were very helpful, friendly and spoke good english. Our room was spotlessly clean and had a lovely view of the lake. We chose to eat at a resturant down the road because we wanted to experiance as much of Italy as we could in our 2 days but the food in the hotel looked very good. I would recommend this hotel to every one and hope to stay there again for a longer holiday in Italy.
Friendly service and beautiful room.
What I expect from a hotel that it should be. Every thing was good.
Proximity of hotel to island ferry, helpful and friendly staff Noisy air conditioning unit from building next door. Only affects rooms on western side of hotel
Very friendly and helpful staff
My room with a view onto the lake, islands and mountains in the background. The staff were all very friendly and polite and were encouraging when I spoke in Italian. The bed was not very comfortable and the pillow were like a rock.
Room was large with nice lake view, good bathroom, and very convenient for ferry. Free parking is easy to get. The Pallanza part of Verbania is more peaceful and family oriented than is the Intra part. Lack of comfortable chair(s) in such a large room was a bit hard to understand. Play area for children right in front of hotel (too much noise in afternoons).
Very nice location, recently renovated structure, warm and helpful reception.
Gostei de tudo, em geral. Os funcionários, em especial as funcionárias da recepção, são muito simpáticos e prestáveis, sempre prontos a ajudar os hóspedes. O quarto é bom, com algumas delicadezas, como a água do frigobar gratuita, roupões de banho, chinelos de quarto, janela com bom isolamento de luz. a varanda´é grande e agradável. A localização não poderia ser melho O pequeno almoço é muito bom. O serviço e a qualidade são realmente bons, não vejo nada que possa melhorar. Estaco, de novo, a simpatia e eficiência das recepcionistas.
O que mais gostamos neste hotel foi a cordialidade, atenção, e interesse em ajudar das recepcionistas. O ambiente era muito agradável, ótimo café da manhã, bem localizado e o aquecedor de toalhas é muito bom. O piso era muito frio no quarto, não tem Internet no quarto, a TV e a cama são muito pequenas.
Excelente recepção, grande comodidade e excelente vista.é um óptimo ponto de partida para visitar as ilhas do lago.
da vista do quarto, que é magnífica, da simpatia dos funcionários.
Staff simpático e acolhedor, bom serviço. Boa localização, perto de piscinas e praia, assim como do embarcadouro. Carta do restaurante bastante completa. Buffet diversificado (entre acepipes e saladas contei 13 escolhas). A variedade de escolha ao pequeno-almoço também e boa. Quartos com vista sobre o lago. Notei um cheiro esquisito no quarto, esse mesmo cheiro persistiu mesmo de termos deixado a parta da varanda aberta algumas horas. Não sou entendido na matéria mas desconfio que sejam provenientes das canalizações
Very polite staff
Wireless network would have been nice.
Outstanding service - friendly and welcoming. An attractive well maintained building with character in a superb location - views of the lake and surrounding mountains were unimpeded by lakeside traffic found in other parts of Laker Maggiore. The room was over-heated. This was rectified after it was brought to the attention of staff.
Beautifully situated by Lake Maggiore centrally in Pallanza with lovely lake view and plenty of choice of restaurants very nearby - peaceful and quiet. No safe in the room and little information about the hotel services in the room.
Love the view from the bedroom, the location and the little village of Pallanze Did not like the fact that the airconditioner is put off in the middle of the night.
Charming hotel, friendly staff, gorgeous view and excellent location--just steps from restaurants and the ferry landing. Beds and pillows were firmer than we are used to, but we learned on checking out that if we requested they'd change the pillows and even the mattress. Staff very eager to please--rare in Europe.
Visited the islands on the lake The facilities (or lack of)
Staff were delightful - warm, helpful, genuinely friendly. Airconditioning didn't work properly and "laundry facilities" were a laundry service (expensive and unsuitable for our time requirements) rather than washing machine.
The hotel was lovely, staff very helpful and pleasant. Beautiful views of Lake Maggiore and you are right by the lakeside once you have crossed the road. The breakfast was too expensive for what it was.
Closeness to the lake Nothing to dislike about the hotel
The room was confortable and the food was pleasant. Receptionists, particulary one woman who was mostly on duty , tended to be rather surly and gave basic information I asked for in a grudging and unfriendly manner. One man was helpful and efficient, but with a very brisk manner. The efficient but more relaxed friendly manner that I have experienced in most other hotels would have been appreciated .
The staff were very helpful and the food was very good. we booked bed and breakfast but ended up eating dinner every night. We should have booked half board. The gymn was not really a gym, just a cycling machine and a couple of weights.
Close enough to airport and walking distance to train
The rooms were good. The location excellent. Nice to have free parking. The restaurant was fair. Breakfast was fair.
Localização excelente e á beira do lago. Quarto com vista para o lago. Quarto grande e confortável. Pequeno almoço correcto.
As acomodações, principalmente o quarto do hotel, é muito bom,espaçoso e confortável.
o que mais gostei foi do acolhimento dos funcionários. dicas para o booking e não para o Hote. Facilitar a comunicação do hospede com o hotel e caso de mudança da reserava. O hotel diz que precisa ser feita pelo booking, e no entanto depois que o hospede chega o melhor a relação hospede/hotel.
localização melhorar conforto da cama - colchão (quarto 218)
Localização Colocar ar condicionado
A localização em frente do Lago Maggiore com uma vista soberba; um quarto espaçoso para quatro pessoas; acceso à internet grátis; um pequeno-almoço razoável; fácil estacionar o carro. O nosso quarto estava no último andar correspondente às àguas-furtadas e não tinha ar-condicionada. Na primeira noite foi muito dificil de dormir pois o quarto estava muito quente. O chuveiro da casa-de-banho não tinha cortina... A iluminação natural do quarto vinha de claraboias.
da localização, em frente ao lago maggiore e próximo a restaurantes.
The location is magical, like a dream overlooking Lago Maggiore and a torrential river not very far. Very near to nature. Rita at the reception was very helpful & understanding - the hotel owners should be proud to employ her The only complaint we have is the a/c was not working
Excellent location and efficient noise insulation (room with balcony on lake/road). All rooms are on lake side.
nice & freindly, good value for money. free parking 5 minuths by car to bormeu island the room is not too big but the bathroom & the small balcony is a fine bonus for the room
The pool is a great family area. lots of sun loungers and small beach.Multilingual and friendly staff. Wish we had booked an appartment instead of hotel room No english TV. No restaurant and none with in walking distance. Nowhere near the pool to get a drink. Road noise quite loud in hotel rooms. Had 2 rooms on different floors and air condioning didnt work in one. Breakfast room coffee foul, order fresh from bar instead
Very beautiful location.
Just on the shore of the lake Rude staff (it was the first time ever a staff member shouted on us), just on the main road (thus impossible to keep windows open during nights), poor breakfast (instant coffee and juices, industrial croissants), no information about the fact that the pool was non-operational (booking.com problem)
The hotel has smart, modern decor and furnishings, with good-sized rooms. It is well-located, in a restored area in the historic centre of Intra I would however single out the (small) staff as being particularly pleasant and helpful. It is necessary to use public car parks some distance from the hotel.
the hotel is in the heart of Verbania,absolutely close to the city-centre,hotel is in an old traditional building but perfectly renovated with modern art furniture:well-furnished and big apartement,well-equipped,very clear,the staff was very kind and flexible so it"s worth the money!!!
The location was right in the center of the town. We walks to everything. The manager was very heipful on advise for restaurants and attractions. There is no parking at the hotel but within about 5 blocks.
Great location near the lake. Had to pay extra to park and walk a few minutes to get to the hotel even though on Kayak's website it said they had parking. No wifi available in rooms. Broken mini bar. Hairs on toilet even though the clean seal was around the toilet seat. Stained towels.
Great location with wide variety of shops and restaurants. Very close to the lake, with beautiful views. Spotless, comfortable, and well designed room. Friendly and helpful staff. A bit difficult to find; no parking on site(only 5 min walk)
pretty room, lovely hotel. very clean, nice bathroom - a perfect hotel for the town it's in. breakfast was not included so we paid €6 extra for it. while bread was fresh, we thought it was a very small breakfast compared to other hotels we stayed in in Italy.