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Staff were great. I screwed up on my end and departed late contacted them and they made sure i would be able to get my key to my room though the front lobby was closed by the time of my arrival. And for all the chaos surrounding the Vail Mountain games they kept everything clean and couldn't have been in a better location.
Friendly staff, great breakfast buffet, bar had good drinks and tasty bites with knowledgable staff and even a happy hour; Convenient base camp for ski and boot storage, the bus stop right out front. Had a car to also take you to places. 1 out of 2 Elevators not functioning
Wonderful staff and great location. Bathrooms while nice were a little small for a luxury hotel, with a small tub and shower combo.
The people and facility are second to none. Perfectly located in th village with access to all the fun. I've stayed at most of the resorts here but I only come back to the Sebastian anymore. I didn't get to stay long enough.l..
Best hotel experience ever. Staff was great, food was great, everyrhing was perfect
The hotel was clean and in a great location, the staff was wonderful and very attentive and helpful. Hotel Employee was particularly great to work with. There were bugs in the pool and no AC in the rooms was unexpected and a problem with a baby staying with us.
The service was great. I wish I had a balcony.
The location was great...very close to most of the Vail shopping area. Overall we thought the hotel was a nice place but we had stayed at another lodge for 4 years and it was MUCH better than this one was for the same price.
Great location, Parking, nice Continental breakfast. Room was very small for a king-size bed, as was the bathroom. Only one comfortable chair in a corner where viewing tv was difficult. Mattress uncomfortable.
Outstanding service & attentiveness. We stayed at the Four Seasons Vail for our wedding night. I had booked a couple months in advance. We weren't accustomed to the caliber of service, so I was quite sure what to expect, but I wanted to make the night special, so I splurged for us to stay here. Our concierge, Brett, was excellent to work with to coordinate details prior to our stay. The level of service, attentiveness, and overall experience of our accommodation was outstanding.
Complimentary coffee wasn't refilled for almost 2 hours. Onsite coffee shop was closed during the week. Wait staff in bar was wonderful.
staff was outstanding. Upgraded us to a suite and treated great. Have been going here for a few yrs and its just keeps getting better.
Liked the staff location and rooms. A great place. Under heavy renovation at the end of April.
Excellent customer service, friendly and helpful staff, very comfortable accommodations. Highly recommended.
By far the best and most convenient location for skiing in Vail Village. The newly renovated Lodge is once again a great place to stay. While it is not the most luxurious hotel in Vail due to strong competitiom, the rooms are extremely comfortable, spa and pool are great, breakfast is delicious and restauramt options are good too.
surroundings, great staff
Overall the hotel was awesome. The staff was very friendly and helpful from the moment we pulled up to when we left. The proximity to the village was a quick walk across the street, no issues at all. The suite was amazing!! Spacious, lots of room to store your items and you don't feel clustered. Fireplace was great in the room as well. The price was higher than I would normally pay, but I did book last minute so I guess that comes with the territory. No other complaints, great place! I'll be back in the winter!
Breakfast included; can't beat the location. Loud bar underneath hotel
Wonderful. Cozy. Friendly. Clean. Extremely comfortable. Perfect location. Great food.
Location can't be beat Poor responses from the gentlemen at the front desk. Hotel couldn't provide any extra pillows when asked why claimed the hotel was sold out. Hard to believe.
Great location, nice rooms, The food in the Restaurant was not what I expected for the money I paid. Receptionist was a little miss leading.
We love the location,the European atmosphere and the comfortable rooms. In the summer you park free in the public parking deck that is located a very short distance from the hotel.
Great location. Don't use the facility parking. Loud party in the middle of the might
Great place, but for the love of pete, get/download a map of the area. We didn't, it was darn near impossible to find it and since our cell coverage ditched outside of Denver, we were lost. Actually had to ask (!) a different hotel clerk. There is limited parking for $15 a night, no biggie for us, the public lots are free in the summer. And it was spendy (almost $200) for one night.