Prós: The room, bathroom and lounge area were all very spacious. Newly renovated, so very clean and tidy. We were in a group so had 3 rooms.
Contras: Nothing, all was good
Prós: We stayed for the V8's and it was lovely to see the staff dressed in the V8's shirts. Everyone was friendly and we could not fault the service. Meals especially breakfast was very good. Good location in that a bus was on the door step and dropped you back at the door. Overall a good location and very quiet. There was a Gala Ball on the Friday night and we didn't hear a thing. Rooms are sound proof.
Contras: There was nothing not to like about the hotel.
Prós: The can do attitude of staff
Contras: Bed was very hard.
Prós: The staff at the front door and the rest of the staff were great
Contras: The breakfast in the room down at level 1 was too dear should be 20 dollars
Prós: Very clean
Prós: the staff were very friendly and very helpful. the rooms were magnificent very comfortable. Also the buffet breakfast was to die for!
Contras: nothing it was all awesome
Prós: Apart from the relaxing accomodation,enjoyed the visits to the ,casino,loved the sumptuous breakfasts. Even the Spin Cafe provided good food at great value for money;not withstanding occassional sullen staff member.Gardens lovely and enjoyed pool area.Housekeeping Excellent.1!!
Contras: Not a lot ,a little noisy when functions were on out on back lawn and pavillion, minor foibles with room; radio reception on TV - a problem,Door Keycard failure,porter absent after initail checkin;some staff members need to smile more- too sullen.Wrong Accom rate posted for last week- should be more priority for guest parking.
Prós: Location on Townsville Strand is great for morning walks and runs, excellent ocean views from all rooms, better on higher floors. Limited options in Townsville.
Contras: Facilities are aged and bare bones. Housekeeping only available until noon or thereabouts. Internet is really really bad - would often go out, and forced to use antiquated paper pass codes to access. Some charges are outrageous - $2.5 to rent a pool towel for the day??
O Mercure Townsville é um hotel-estância situado perto da cidade e a 2 km do aeroporto. Junto ao lago, entre 11 hectares de jardins tropicais luxuriantes, o hotel oferece 162 quartos espaçosos, bem equipados, com vistas para o lago, piscina ou jardins. O Mercure Townsville tem a maior piscina de formato livre em Townsville, com spa e espaço infantil, campos de ténis, um restaurante junto à piscina e instalações para conferências premiadas para até 380 pessoas.
Prós: The room was great very comfortable, small but enough for what i needed. the lifts are a bit old but you spend long in there!The young lady on the front desk couldn't do enough for me, she was fantastic and should be acknowledged by the management.