As I said earlier, the hotel meets ITC's set high standards. I wish some of the staff did the same.
Prós: Meets ITC chain standards.
Contras: Some service was below average. In fact they suspected that we 'took' a small bag of potato chips and almost refused to believe me when I said I had nothing to do with the missing item. On the plus side the staff did pack us nice breakfast to go.
Prós: Its a nice hotel with in house restaurants that serves the best food.
The room was spacious.
The only reason for a 3 rating was the receptionist with a bad.
I got an extra bed for the toddler when I asked for it. They charge INR 800+ for it.
Contras: The fair girl at the Front Office desk acts as if she doesn't want to work there. She had a very arrogant attitude. Some person I don't want to deal with after a tiring journey.
The bathroom was leaking water.
My room had a fake window. Its true "a real fake window".
I was only given one key card and denied when I asked for a second.
Contras: staff was unfriendly. More than 2 hours for check in process.
we were 3 in the family and the hotel created an issue that the rooms are only for 2 people. We ended up getting another room since it was 11 pm in the night.