We only stayed here over night to catch an early morning flight. The front desk personnel were very efficient and very friendly. The room was very clean and comfortable.
Close to the airport, great price, good breakfast, clean and nice. The air conditioner was a little noisy when running.
Location was convenient to my meetings. There were french fries and grapes all over the floor when I arrived in my room. It was after midnight and I didn't even try to request another room.
Price, clean + free breakfast Facility needs update... L
The location was not as convenient as I had in mind
The accommodations offered were great! Early breakfast with great, healthy options. Excellent friendly, helpful staff! Quick shuttle service to the airport. Excellent area to kill time between overnight flights (mall, restaurants). Great in room dining options via delivery. Comfortable, clean, safe environment.
The staff was friendly, breakfast was good, and the hotel itself was lovely. I stayed in the King executive suite. Really enjoyed my stay. No complaints.
The staff was excellent! The beds were very comfortable! The hotel was very clean. The location wasn't in a good neighborhood and we didn't feel safe walking around...especially after dark.
It is located close to the mall and restaurant. It was okay for a night stay.
Staff is friendly and helpful. Breakfast area was sticky everywhere, but that wasn't really the fault of the hotel - just messy people. Bed was hard as a rock this time, during previous visits they were not so firm. The bathroom has trouble drying out.
Spacious and breakfast buffet. Great location
STAY AWAY!! DON'T BE FOOLED! 1) Front desk staff is utterly incompetent and lazy. I got a reasonable deal through priceline, but when I checked in, the front desk staff would not honor the price! Had to go through a lengthy manual override with an offsite manager. 2) No non-smoking rooms were available. 3) Rooms are very noisy and in very bad shape, poorly cleaned. Only the lobby area has been renovated. 4) Room had broken towel bar that nobody has cared to fix, towels were about to fall into toilet. There was no shampoo. Entry door was smashed in. 5) This place is DUMP. Stay AWAY.
I liked the area I had to get my room card recoded twice and when I finally got in it looked like someone was laying on the bed, I asked to switch rooms.
Lady who checked us in did an excellent job by being more annoyed about a little delay, than we were. There was no ice machine on second floor
No airport shuttle, no breakfast, None smoking room used to be a smoking room
The customer service was good, front desk was friendly and offered suggestions of events nearby. Very close to airport and Mill ave-great bar/college scene. Overall clean. Nothing extra. You get what you pay for. Felt safe in surrounding area Walls are kind of thin. Can hear straight through. Not ideal for light sleepers.
The price. The room was not cleaned as well as expected.
Rooms were clean, beds were comfortable and loved the swimming pool. It was near the Arizona Mills Mall and Phoenix Zoo.
Quiet, comfy & service was good. Cleaner had a very strong odour.
Overall standard motel, good pool, standard rooms, great location, great service. Had a room that smelled terrible. I asked the front desk and they were willing to swap rooms, or go in to thoroughly clean it. I swapped rooms, with no hassle and no questions asked.
We checked out two days early cause it just wasn't what we wanted. Wifi was weak. Breakfast was over by 9 but when I wet at 850 it was already over. Overall experience lacked comfort.
Clean, spacious, great location and great value. Pillows could stand replacing. They were clean but no support.
The staff was very helpful in every way. The breakfast was very good, but the area is a little small to easily acccommidate the number of people trying to acquire there food. It would bee nice if you had free WIFI in the room areas
Breakfast was great (eggs and potatoes, fruit salad, pastries). Room was clean and suites our needs. Pull-out sofa bed wasn't the best but it worked
Everything about this stay was very smooth. From check in to check out, no hiccups. Better than what I could of asked for. The only thing we didn't like was the comfort of the bed. Both of our backs were hurting by the time we checked out. Kinda firm, and not very forming to your own body shape.
The bar and bartenders were exceptional!
Modern design. Stayed at Aloft before. I like the rooms that are sectioned off from the living area better, like the ones at Arundel Mills, MD.
I'm a big fan of these properties but this one had a terrible sewer gas smell which staff attributed to the increased burden on the Tempe sewer system that affected random rooms at random times during move in weekend.
I like the room and how clean it is.. thats it the customer service there wasnt that great, and i wasnt feeling welcomed probably not going back to this hotel thank you anyways
The staff was friendly (although it was understaffed), and the breakfast was great. The whole place seemed a little run down. Our room looked onto a rooftop covered in bird droppings and a stairway. The AC didn't cool the whole room because there was no central air. The bathroom light had trouble coming on. The room layout was odd.
Staff was excellent and hotel was great. Sink did not drain but staff fixed immediately.
I had to travel from Phoenix/Mesa Gateway Airport which was almost 33 miles to get to the Hotel. My smartphone gave perfect directions for a late night arrival. Staff was very courteous. I was given a room at the end of the hall - very quiet. Nice mix of people in the breakfast eating area. Very peaceful, quiet location. There were numerous seating areas outside the front entrance. The back cushions were missing on the chairs causing you to sit back against metal bars - uncomfortable.
Clean, comfortable Breakfast
Liked everything. Close to airport, shops, restaurants, highway system, takes pets, rooms quiet even when fully booked, great service with shuttle to dining and shops and airport, refrig and microwave available in some rooms, great hot breakfast with fruit waffles too, attractive modern rooms, FOX news channel, ticks all my boxes. Cons: can't think of a thing.
Great service, clean & spacious rooms! The check in staff was extremely courteous. We arrived rather late (3am) from CA. We were upgraded to a suite and added an hour to our check out time. It was the best sleep we had on our way to Texas. Our stay left us with a great impression of the Phoenix & Tempe area.
Quiet. Nice facility and staff Nice breakfast and was a great value. You'd expect to pay more even in Phoenix in August
The staff at the front desk was helpful and friendly. Breakfast was good. Bed comfortable
Family really enjoyed - spacious, clean, nice grounds. Staff was great.
The young lady at the desk was very welcoming, felt like an old friend. They were very accommodating, at the last minute I let them know I needed a ground level room. My mom is blind and has trouble walking, location of the room was perfect! What astounded us was how clean the room smell when we opened the door. Will definitely return!
Great hotel for the money if your visit takes you to ASU campus and you have transportation. The ice machines are located only on the ground floor.
The staff was friendly and welcoming. The location is right in front of the light rail - 5 min ride to Mill Ave. Upgrades were definitely needed for the bathroom. The Internet was not free.
Staff are all very friendly and helpful. Room felt a bit unclean but it was comfortable. Location is super; close to many restaurants and shops.
Good service, very cheap, comfortable beds and pillows Rooms smell a little funky when you first get in but just turn on the AC and it goes away, also very small and terrible towels
Josh, the manager, took his time out to actually Google up the directions to Sedona and print me a map. He also helped me with finding a laundromat and directions back to the airport. The breakfast station was also wonderful with the Otis Spunkmeyer muffins. The carpet is dirty and the walls are painted so darkly that anything or anyone that hits the walls chips the paint off. Also, the website made it look much bigger and better than it really is.
n/a The freaks come out at night.
The location is good- next to light rail and close to ASU and freeways. Friendly staff. We were put in a smoking room- apparently these still exist. Smelled so bad. Dirty, outdated room. Dirty floors. Only the gross, foamy bedspread over the sheet.
Upon arrival and walking into the room me and my wife noticed the disgusting stains and smell in the room. There was a white stain on the carpet by the bed as well as what appeared to be throw up on the lamp shade next to the bed. Being there for only 10 minutes I walk to the front office and ask for our money back and that we will not be staying at the hotel tonight. I told the "manager" who was hardly one at all, what the room's condition was. His reply was he had been checking people into that room for months and no one had a problem, I should have checked online reviews before booking a room with them. At this point me and my wife both knew we were not staying here and I just wanted my money back. He said the only thing he is WILLING to do is change our room. He was extremely rude, hostile, and unprofessional. I simply tried having a conversation with him about what outcome we can come up with so we both can walk away happy and his response was that he did not want to talk to me anymore get off my property and proceeded to call the police (who never showed).
Havia uma barata morta em nosso quarto. O gerente nunca nos contactou depois que nós ligamos e deixamos uma mensagem de voz para ele. A piscina estava fechada para manutenção mas nenhuma obra parecia estar sendo feita para corrigir a situação. A "academia" era do tamanho de um selo, sem quase nenhum equipamento.
O hotel em estilo foi interessante. Do lado de fora estava empoeirado e arredores eram escuras.
Funcionários simpáticos. Limpo. Agradável piscina. Não escolha de muitos restaurantes a uma curta distância a pé.
The staff and breakfast were excellent. The manager gave out little flash lights to all the kids at breakfast and was really friendly. The breakfast was really good for the price of the hotel. Omelets sausage biscuits and gravy make your own waffles cereals juices pastries. The area is not the best since it is directly behind a strip club. Some of the others in the area maybe guests at the hotel were a bit cede. I'll spend a little more next time and go to one of the other hotels by the mall.
The staff was accomidating. The room was outstanding. The bed was comfortable and the a/c, appliances and wifi was awesome. The staff had a clean crib ready to go for our son. The room was cleaned everyday and we just had a great experience. The cleaning people came a little too early for my liking. The breakfast wasn't horrible, but im glad there was a Waffle House next door.
the location was perfect and the staff outstanding. the complimentary breakfast was very good. Everything was great!
They did not even clean my room the second day. Worst experience of my life!
Charged $5 for nothing.
Great prices an nice rooms:) N/A
Filthy carpet, sticky.
People @ the front counter were friendly & helpful. Terrible housekeeping. I left a penny tip. Bathtub was scuzzy. Inside needs new remodeling. Place is dirty.
The bed was comfortable. The TV channels were very limited and the channels were not entertaining at all (boring).
Did not feel like I was at a business conference. Food was great, staff was above average and accommodations were spa-like. I could not stay longer to take advantage of more aminities.
Everything was very nice - the room was very clean and comfortable - atmosphere was great had to pay $10 for parking. When we return to the resort for the evening there were no parking spaces. Had to park in a dirt parking lot.....we paid $10 for that????
Love the warm weather in Phoenix. Location good. Enjoyed the pool. Pay $10/night for parking (in the middle of the desert). WiFi cost $12/night and didn't work - needed to plug in. For $200/night - this should be included.